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Rated 4.3 out of 5 by 179 reviewers.
Rated 5.0 out of 5.0 by Pleasant stay After a disappointing stay at the Holiday Inn in Greensboro this was a nice change of pace. On my way back home we stayed at the holiday inn in Beckley and were very pleased with this hotel. April 1, 2014
Rated 5.0 out of 5.0 by Perfect Absolutely perfect. Not a single complaint. The facility was immaculate. The staff friendly. The restaurant and bar perfect. Location was awesome for a trip. This is what I expect in a Holiday Inn property. It was priced appropriately as well. Well done. March 27, 2014
Rated 5.0 out of 5.0 by Excellent Room Was upgraded to a suite and was super pleased. One of the best rooms I have ever been in. The only draw back was some kinds the room above me did not stop jumping and running until 11PM. I will stay there the next time I go that way again even it means stopping early. March 25, 2014
Rated 5.0 out of 5.0 by Great bed,nice clean rooms and the most friendly staff!! On my way home from N.C. ran into a snow storm so found a room last minute decision. The lady at the desk was so nice, rooms smelled very new, everything was clean. And the BED WAS WONDERFUL. Went to breakfast next morning and it was nothing like hotel breakfast. It was good! March 20, 2014
Rated 5.0 out of 5.0 by Great Place to Stay To begin with, the people at the front desk were very friendly. Making sure we had what we needed. They called about 1/2 hour after check in to make sure we were pleased with our room. The room was both quiet and very clean. We included breakfast with our room and we were very pleasantly surprised the high quality of the food. Our server, Sara, was very friendly, making sure we were happy with our meal. I would highly recommend staying here. March 17, 2014
Rated 4.0 out of 5.0 by Great room, poor food Everything about the room was super, everything about the dining area left a lot to be desired. March 12, 2014
Rated 5.0 out of 5.0 by Very clean hotel! This was our second stay at this location. Friendly staff, very clean hotel and comfortable beds. Room was clean and adequately supplied with towels, toiletries and coffee. We will stay here again when we pass through West Virginia. February 25, 2014
Rated 5.0 out of 5.0 by Overall A Great Stay Very nice HIE property. Only issue was less than attentive staff at check in. For some reason my IHG rewards was not on my reservation. Never acknowledged it after I had them add it, nor was I offered anything. Other than that a great, quiet hotel! February 24, 2014
Rated 4.0 out of 5.0 by Nice hotel Front desk staff was great. Spa was nice, room was good. The other guests were a bit loud, I would stay here again. February 11, 2014
Rated 3.0 out of 5.0 by Poor office ergo's This is the third Holiday Inn Express I've stayed at recently where the perfectly nice desk and perfectly nice chair are incompatible. Ever try working on a laptop when you can't get the chair adjusted high enough to type comfortably? My ergonomics were horrible, I had to take the cushion off the lounge chair and use it like a phone book. I'm 6'1" and long waisted, it's not my body. I know this sounds like a rant, but if I can't work in my room, almost everything else is inconsequential. The room was perfectly fine other than this #big# issue for me. February 9, 2014
Rated 5.0 out of 5.0 by Winter Travelers Every time we are in Beckley WV for work we always stay here, the staff is awesome and the rooms are great. It's a great stay all around! February 8, 2014
Rated 5.0 out of 5.0 by Princess Everyone was so gracious and accomodating. I had not been able to see my fiancée in over two weeks and this HIE was respectful, courteous, and excited to make sure our stay was memorable .......and did! February 8, 2014
Rated 5.0 out of 5.0 by Excellent Property This property is excellent. The exterior was clean and free of trash. Parking lot and sidewalks were clear of snow. Lobby and front desk staff were warm and accommodating. The free popcorn and coffee station are a welcome touch. Brand new menu is limited, but the food is delish! Room was spotless. Cleanest hotel bathroom I've ever seen. We will stay there when we return to Beckley. January 30, 2014
Rated 5.0 out of 5.0 by Exceptional I would highly recommend this hotel. Great facility, great staff, great location. January 16, 2014
Rated 5.0 out of 5.0 by Clean, comfortable and very nice staff! We have stayed at the holiday in express and suites in Beckley 2 times now. The second time we drove to find it specifically because our first stay was so great. We never had a reservation, so we were a walk in military each time. The first time the room was extremely nice and clean. We were pleasantly surprised. The second time we stayed in a suite which was perfect for our 3 kids. We were able to put the baby in the suite part so she could sleep away from the tv and other distractions. Mark at the front desk was very helpful and pleasant. We will definitely stay again as we travel back and forth home. January 9, 2014
Rated 5.0 out of 5.0 by Good stay Great accommodations. Staff friendly and helpful.Restaurant on site very good and reasonable. January 6, 2014
Rated 4.0 out of 5.0 by Great hotel and pool - Not great restaurant We were greeted by very friendly and fast front desk people. The manager was visible and making sure the wait time was low. There was fresh coffee and popcorn when we arrived, very nice touch. There were plenty of luggage carts available. We ate dinner in the restaurant. We had to wait over 5 minutes to be seated, then we had to wait another 10-15 minutes to order. We had to wait around 20 minutes for our food. When it arrived, it was average at best. If you are looking for just the hotel - great stay. Recommend going elsewhere for food. January 5, 2014
Rated 5.0 out of 5.0 by Very Friendly Staff. We had a very enjoyable night at this hotel. The staff were very knowledgeable, friendly and helpful. We wanted to visit the Tamarack Centre on our way back from Myrtle Beach. The desk staff rang the centre to see if it was open (New Years Day) and found out the closing time. for us. The centre is just behind the Hotel. January 5, 2014
Rated 5.0 out of 5.0 by Large rooms and great staff Close to Winterplace! 15 min away at most! Clean, spacious, extra pillows, and very friendly staff! January 5, 2014
Rated 5.0 out of 5.0 by room was very good, staff was great i stay here agreat deal and, plan to return every time i work in this area. the staff takes care of all my needs and they are helpfull with the extras my job requires. house keeping allways provides a clean home like feel. the food is good and all people in the restaurant make you feel at home. the place gives you a "i am at home feeling". December 26, 2013
Rated 5.0 out of 5.0 by Great stay Great experience! Excellent facility with professional staff. In house restaurant with good food and good prices. On the road reservations easy to make. Thank you for making a long trip easier. December 24, 2013
Rated 5.0 out of 5.0 by My two month stay I stayed at this property for two months due to a work assignment. I absolutely love the staff, cleanliness of the room and professionalism of the staff. The restaurant had amazing food and the prices were cheap. I felt safe during this stay and will recommend this hotel to everyone. December 5, 2013
Rated 2.0 out of 5.0 by Not up to IHG standards Our family stayed at this property on our drive from Ohio to Florida. I thought this was a newer property and would up to all IHG standards, well it was not. There was a poorly maintained coffee station near the front desk and that was it. There was no breakfast room with a complimentary breakfast. Instead there is an on-property restaurant. As a Platinum member, I was offered a $5 coupon for breakfast the next day. Needless to say that does not come close to what I am use to seeing in all other HIE IHG properties. The front desk staff seemed to have no idea what a Platinum member is or what it means. There was no welcome bag and when I mentioned I was a Platinum member, the gal at the front desk acted as if she had no clue what I was talking about. Apparently this property was built with no insulation anywhere in the building. The guy staying in the room below us kept calling saying we were too loud. We could also hear the person above us and it was quite loud. Overall I was disappointed with this property based on the noise and lack of standard amenities with most IHG properties. The property was clean and our room was also clean. The staff was nice but didn't seem to know much about the IHG program. At this point, we would not stay here again. November 28, 2013
Rated 5.0 out of 5.0 by comfortable bed and great tv There was a range of pillow firmness which was helpful and also the TV was modern with good cable reception November 26, 2013
Rated 5.0 out of 5.0 by Most comfortable hotel bed in my experience and GREAT BREAKFAST I have visited Holiday Inn in Beckley, West Virginia many times over the past five or six years. I have the best nights sleep on the extremely comfortable mattress. I am up and ready to drive the next seven hours. The restaurant inside the hotel has a friendly and competent staff. The food is excellent! The chef seems happy to accommodate specific requests and everyone is happy. November 25, 2013
Rated 4.0 out of 5.0 by Comfortable Good location at mall with Steak 'n Shake and other restaurants close by November 23, 2013
Rated 5.0 out of 5.0 by Clean comfortable room My husband and I stayed here one night on way down South. Very friendly staff, super clean room. Would definitely stay here again. November 22, 2013
Rated 5.0 out of 5.0 by One Nite Stand Reserved the room so we had a place to stay knowing it would be late before we arrived. Staff was very helpful and friendly, check in was a breeze, and the hotel was one of the nicest I've stayed at. Would recommend staying when passing through Beckley area November 19, 2013
Rated 4.0 out of 5.0 by Quiet and Clean! We found the Holiday Inn in Beckley,WV to be clean, quiet and comfortable. The staff was very helpful. Our room was well appointed and spacious. November 19, 2013
Rated 5.0 out of 5.0 by Great Experience I would come back again. Great suites, clean and comfy. Nice staff. Tamarack located behind hotel. November 12, 2013
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