Rated 4.1 out of 5 by 89
Rated 2.0 out of 5.0 by kentgrad Not up to IHG standards
Our family stayed at this property on our drive from Ohio to Florida. I thought this was a newer property and would up to all IHG standards, well it was not. There was a poorly maintained coffee station near the front desk and that was it. There was no breakfast room with a complimentary breakfast. Instead there is an on-property restaurant. As a Platinum member, I was offered a $5 coupon for breakfast the next day. Needless to say that does not come close to what I am use to seeing in all other HIE IHG properties.
The front desk staff seemed to have no idea what a Platinum member is or what it means. There was no welcome bag and when I mentioned I was a Platinum member, the gal at the front desk acted as if she had no clue what I was talking about.
Apparently this property was built with no insulation anywhere in the building. The guy staying in the room below us kept calling saying we were too loud. We could also hear the person above us and it was quite loud.
Overall I was disappointed with this property based on the noise and lack of standard amenities with most IHG properties.
The property was clean and our room was also clean. The staff was nice but didn't seem to know much about the IHG program.
At this point, we would not stay here again.
November 28, 2013
Rated 5.0 out of 5.0 by sharkie7 comfortable bed and great tv
There was a range of pillow firmness which was helpful and also the TV was modern with good cable reception
November 26, 2013
Rated 5.0 out of 5.0 by Piano88 Most comfortable hotel bed in my experience and GREAT BREAKFAST
I have visited Holiday Inn in Beckley, West Virginia many times over the past five or six years. I have the best nights sleep on the extremely comfortable mattress. I am up and ready to drive the next seven hours.
The restaurant inside the hotel has a friendly and competent staff. The food is excellent! The chef seems happy to accommodate specific requests and everyone is happy.
November 25, 2013