Rated 3.9 out of 5 by 48
Rated 4.0 out of 5.0 by Kevindreamtripper my stay at the holiday inn - bedford tx
While the facilities and staff were in a owner/management transition period, my stay at the hotel was pleasurable and the staff was very accommodating to my needs. I would definitely stay here again and the price/value was better than any other hotel in the area. All this was especially important as is was during final four week, with nascar and other event all over the area. I also got a chance to meet the management/owner and was impressed on their vision and understanding of customer service and employee recognition and appreciation.
July 18, 2014
Rated 4.0 out of 5.0 by tbtennis Great stay
We stayed here for a baseball tournament, so this was a kid-friendly situation. The pool is very nice and the kids spent some time cooling off. The bar staff is very good, making excellent adult beverages and putting them in plastic cups to take poolside. There is a comfy area with sofas/tables where we ate take-out pizza. Again, the bar staff brought out plastic plates/napkins just in case we needed them. Front desk staff very friendly.
The rooms are a nice size. The A/C works great.
The ONLY complaints are that the elevators were very slow. In addition, the ice machine did not work on the second floor and we found ourselves hiking the stairs to get ice. (quicker than waiting on the elevator) We stayed here on a Tuesday night when the ice machine was not working, then again 4 days later and it was still broken.
July 17, 2014
Rated 3.0 out of 5.0 by Amanda74 Hmmmm...great staff!
Arrival and checkin went well. Staff was pleasant and friendly. Checked in and made our way to our room which was the farthest possible from either elevator, but not horrible since we were on the 2nd floor right next to the stairs. Are in the bar/grill, nothing great, just typical hotel restaurant food.
On the second night, after a LOOONG day playing ball, we returned to our room late, with the intention of showering and going to bed. My daughter had to go to every floor to find a nice machine with enough ice for our ice bucket. Apparently the other players staying there kept them emptied all weekend. When she finally made it to the room to shower, we discovered a flooded toilet & shower the was flooding into our room. I called downstairs immediately, and they sent someone to my room with new room keys, despite being full for the evening. We moved rooms, showered and finally made it to bed.
So even though we were inconvenienced by the situation, the staff did what they could to lessen our inconvenience and were very accommodating.
Cons: bathroom flood
guest laundry with only one washer/dryer for # of guest rooms
Ice machines couldn't keep up with guest demands.
July 16, 2014