Rated 4.0 out of 5 by 114
Rated 2.0 out of 5.0 by mrspeterson Dirty, loud and unprofessional
My family and I stayed here for a few days, and we hated it. There was trash in the middle of the hallways, people constantly slamming doors and running down the halls, and when housekeeping arrived, I would find them standing outside my door talking loudly and being obnoxious. They lacked professionalism. They were more focused on socializing than cleaning the rooms and hallways. There are a few good things I am able to say about this hotel. It offers a bar and dining. The staff in the dining area during breakfast was awesome. However, the bartender put a lime in my drink without asking and accused me of doing it. And when I said I didn't, she proceeded to blame my husband and made rude comments about how he should know better since he is my husband. Really? Who does that? It was inappropriate and just unprofessional to say the least. After that incident, however, she was kind and in some way tried to alleviate the situation. I think she could tell I was upset about it. The one person that I do want to recognize is Lupe. He was kind and attentive and he really tried to accommodate us with a crib. He even had it sent up to the room while we were in the dining area. You guys really need more staff like him. He was the most courteous person there. And if you could have housekeepers that were as hard working, kind and professional as your breakfast staff, your hotel would have better ratings. I was highly dissatisfied with my experience and I would not recommend your hotel to anyone.
December 10, 2014
Rated 5.0 out of 5.0 by Jeff65712 Always great
I have stayed at this hotel multiple times for multiple days. The staff is excellent and always a pleasure to deal with, consistently friendly and willing to help in any way to make my stay better. I have stayed at a couple of other Holiday Inn hotels in the area, however this is the one I like the most.
December 8, 2014
Rated 5.0 out of 5.0 by IgnacioM Nice Hotel with Nice people
Very recommended .... easy acces and very clean... no free breakfast but for the cost it was great food and nive waitress... people very nice and gentle
December 6, 2014
Rated 4.0 out of 5.0 by UTfootball747 Affordable and comfortable
This was probably the most updated Holiday Inn we've stayed in so far. It sounds like the hotel underwent a recent ownership change and the new team is working hard to improve the hotel. The room was updated and comfortable. My only gripe would be that the bar was out of 3 of 4 draft beers!
December 4, 2014
Rated 4.0 out of 5.0 by The Real Keyser Soze Comfortable and quiet
When we travel, we want a quiet and comfortable room. We prefer to have quiet guests next door and in the hallway, especially after 11pm. We choose to stay at hotels that have hallway entrances instead of outside/parking lot entrances. We feel more secure and the room is generally quieter.
December 2, 2014
Rated 4.0 out of 5.0 by RC46 Comfortable, clean, friendly customer server
The Bedford Holiday Inn met most of my expectations. I usually stay at Holiday Inn or Holiday Inn Express, but this was first that did not include a free breakfast. The 'conservation' voucher is nice but the price for breakfast is not in line with other Holiday Inn locations. Otherwise, very nice facilities, comfortable, clean, friendly staff.
December 1, 2014
Rated 5.0 out of 5.0 by oklahomabucki Dallas game
The staff are friendly and it is close to everything
November 30, 2014
Rated 5.0 out of 5.0 by Rogles FANTASTIC SERVICE FROM ATTENTIVE STAFF
My wife and I really enjoyed our stay at this hotel. it was clean and the staff were brilliant and always courteous and helpful, even at 4am when we woke on the first morning due to our body clocks still being on British time! the food was lovely.
November 24, 2014