Rated 3.4 out of 5 by 64
Rated 1.0 out of 5.0 by travelermanco Terrible stay horrible beds pillows Tv and front desk staff
Choose a different hotel in this area. From the the time I checked in to the check out. Horrible
February 22, 2014
Rated 1.0 out of 5.0 by Nem98 Never stay here again
I will preface this review with a note that the service, especially with Tamya at the front desk, was very good.
That being said, I am extremely disappointed with several areas at this property.
First, upon check in we were "upgraded" to a single king bed room; we needed a two bed room for the first night. Tamya was very good about getting that switched with no issue. When we were ready for bed it was discovered that the box springs were broken (I have pictures) and the metal frame was partially disassembled causing the mattress to sag deeply in the middle. Because it was late, and we required two beds we moved to another room (the single king) the next morning for the duration of our stay. My best guess is this "single king" was at one time a closet (very small with little room for luggage and toiletries). Since the bed was stable and we were only spending the nights in the room we opted to just keep it "as is" rather than make another room change.
Second, during the stay the schedule for our trip was altered so we needed to check out a day early (we had originally planned to stay Friday, February 7th). When I called to the front desk the night prior I was told, explicitly, that I should go to the desk in the morning and check out and the staff there would take care of my early departure. Upon check out I was told my room was booked with an advance purchase rate and the entirety had been charged to my credit card upon check in. I find this hard to believe considering I have never booked under an advance rate because I travel so much I know dates of departure and arrival can change. I was told there was nothing they could do and I could speak with the manager when she got into work. I was asked for my cell phone number which was written down on a copy of my room bill to be given to the manager and I was supposed to receive a call during our 17 hours of driving home; apparently, this was too much to hope for - I never received a call.
I tried calling the manager and was told she would be in later but was not offered voice mail, message or e-mail as an option.
As a long time (15 years) platinum member of Priority Club I am baffled by the lack of consideration for a guest...I can only imagine how someone without travel experience is treated should something go wrong.
As it stands I am never going to stay at this hotel again and will recommend to everyone from our Dallas, Austin, and other regional offices around the country to place this property on a "no booking" list.
February 12, 2014
Rated 5.0 out of 5.0 by Lecler Great service
Wonderful greeting at check in by staff. I had a complaint about hotel not offering free breakfast and katrina, the supervisor was kind enough to offer me a breakfast voucher. Now that's great customer service!
January 29, 2014
Rated 4.0 out of 5.0 by JCon01 Good for the Price
I have stayed at this hotel a few times because it is close to the office I work at in Bedford, TX. The staff is very friendly and the room accommodations aren't bad either for the price. The only downside to this Hotel is the surrounding construction, which isn't the hotel establishment's fault. They offer a shuttle service to take you to surrounding restaurants so you don't have to deal with driving around the construction. The breakfast here isn't amazing, but it is good. You may want to get down to breakfast early though as each time I have eaten there, the service wasn't particularly fast as there was only one server working every morning. Overall, for the price, this is a good hotel and will serve for a comforting stay.
January 29, 2014
Rated 5.0 out of 5.0 by OnCall Overall pretty good
Overall I thought my stay was pretty good, my only complaint is the hotel bar is pretty limited. Also they were apparently short staffed so the bartender had just been moved from a different position not long ago and wasn't very familiar with types of drinks or what they had on hand. And he also had to work 2 other positions while there- he did a great job though and was very pleasant. My room was comfortable and this is the first holiday inn I've stayed at that had awesome water pressure and scalding hot water in the shower! I loved it! I frequently stay in town for business so this will be my go to place unless something changes.
January 27, 2014
Rated 2.0 out of 5.0 by JimA This place needs work.
The maintenance on this property is bad and it really shows. It looks like it has recently been renovated but either their work was poor quality or the ongoing maintenance staff has no clue. Shower needed to be forced to shut off. Wall tile around faucet was a very apparent repair. Had to wait for several minutes to get hot water in the sink or shower. AC heater did not work and had to call maintenance.
January 14, 2014
Rated 3.0 out of 5.0 by mroozen Staff Helped Make Stay Great
I stayed at the this Holiday Inn right after the New Year! The problem was that the locks on the doors - because of the new year and system - had to be reset! For the first two days - it was a pain to have to go to the front desk every time I needed to get into my room, go to the fitness room, going back and forth! Was almost a deal breaker - was thinking of going to another hotel…..but have to say, the STAFF on site was GREAT!!! They went out of their way to make sure that 1) they were always there to help and be ready to assist with any need I had 2) worked on getting the door/lock situation fixed and kept me in the loop on the situation. 3) were friendly, helpful and is what made the stay worth it!
By third day (I was there for 5 days) was fixed and customer service stayed at a high level!
Hats off to the staff during what could have been a major issue!! I would go back again just because of the staff!! Hotel was ok…nice and clean - but staff rocked!!
January 10, 2014
Rated 1.0 out of 5.0 by steveandnoi No room keys
For reasons that were not clear, the hotel was unable to provide room keys. They blamed in on the new year, but other hotels did not seem to have the same problem. had we not been using points, would have not stayed there.
January 5, 2014