Rated 4.0 out of 5.0 by HP2013 Nice front desk and atmosphere.
We stayed here on April 20, 2013 after a football game in Beford. The location was a pain to get to but the front desk was awesome and very welcoming.
The only complaint is that the sink handle kept coming off when turning on the water.
Besides that and the construction, it was worth the money.
We will be back.
May 6, 2013
Rated 5.0 out of 5.0 by Sean222222 Great Hotel and excellent staff. Will definitely be back.
Great hotel and excellent staff. Sean at the front desk was the best I have ever seen, Holly and Leigh were fantastic. Food in the restaurant was excellent, they have a great bar as well. I will definitley recommend this Holiday Inn to everybody. Friendlist staff I have ever seen, Thanks again Holiday Inn team, Bedford Tx.
May 3, 2013
Rated 1.0 out of 5.0 by DaleR Damaged Items in Room - Refuse to Resolve - Platinum Member
On 02/28/2013 I returned to my room to find the cleaning staff dumped a bottle of cleaner on a pile of my cloths (not sure if it was dumped or if they attempted to clean the floor and it just over ran on my dirty cloths that were piled on the floor). I immediately contacted the front desk, they were very nice and came up to take pictures and assured me the general manager would contact me the next day. They never did, so I proceeded to contact priority club and register the complaint. At that point the assistant manager contacted me and asked me for time to investigate the issue. I gave her the time requested. Priority Club corporate then contacted me and issued points to my account with them. I followed up with the Asst. Manager and she was not able to do anything since she offered to dry clean and I declined. I told her that they items were ruined and no amount of dry cleaning would help. She basically said she didnt believe me. I just stated that it is funny I have stayed over 300 nights with IHG and never had a problem why would I pick now. I gave her one last chance on 04/10/2013 to resolve the issue. She was suppose to contact me by 04/12/2013 to let me know if there were willing to cover 1/2 of the damaged cloths since they did give me points. She never called. I have made over 50 calls about this issue and numerous emails. They just dont seem to care.
April 16, 2013
Rated 1.0 out of 5.0 by disapointedtraveler Not so happy platinum member
Staff was friendly and room comfort was great. The construction around the site makes it very difficult for an out of towner to navigate as the detours are not in GPS Getting to the airport with the shuttle was a snap, not so the day before trying to get picked up. Waited and waited and after over an hour and a few phone calls to the hotel, we hailed a cab and paid $30 to get back to the hotel. Asked for 2 rooms on separate floors... got adjoining rooms that required a significant hike to get to. I may use this hotel again but not soon and only after very clearly stating my needs and getting a responsible party to assure I will be picked up at the airport
March 24, 2013
Rated 4.0 out of 5.0 by Eagle72 Nice Room - Hard to Get To Hotel
Very pleased with room & staff courtesy, but due to lots of highway construction around the hotel we had driven by the location 3 times & called the hotel direct twice before we could find our way through a back road into the hotel location. Big hassle there.
February 27, 2013
Rated 4.0 out of 5.0 by SFCIngraham Nice
Was hard to get to due to all the road construcion. Room was not what we reserved but went back to desk and they took care of it.
January 10, 2013
Rated 3.0 out of 5.0 by Buff4548 I was without a car
As such I had no options for food in the middle of the day. The restaurant was only open mornings and nights. Nothing was within walking distance
January 10, 2013
Rated 5.0 out of 5.0 by sal98 great service
Stay on average 4/5 month staff is always Nice and ready for me when i arrive
December 15, 2012