Rated 3.9 out of 5 by 49
Rated 2.0 out of 5.0 by janyap will not be back
Pros: the hotel is new, with large rooms, nice furniture, and fresh linens.
Cons: pillows are tiny, there is no way to request a linens change (I searched for the card, and failed to locate it), breakfast is extra.
The deal breaker: WiFi is more dead than alive. There are many local networks up, some with poor service, others with bad internet connection. Same problem in the rooms, and downstairs in the lobby.
No electrical outlets in the room.
I won't be back.
July 26, 2014
Rated 4.0 out of 5.0 by Kevindreamtripper my stay at the holiday inn - bedford tx
While the facilities and staff were in a owner/management transition period, my stay at the hotel was pleasurable and the staff was very accommodating to my needs. I would definitely stay here again and the price/value was better than any other hotel in the area. All this was especially important as is was during final four week, with nascar and other event all over the area. I also got a chance to meet the management/owner and was impressed on their vision and understanding of customer service and employee recognition and appreciation.
July 18, 2014
Rated 4.0 out of 5.0 by tbtennis Great stay
We stayed here for a baseball tournament, so this was a kid-friendly situation. The pool is very nice and the kids spent some time cooling off. The bar staff is very good, making excellent adult beverages and putting them in plastic cups to take poolside. There is a comfy area with sofas/tables where we ate take-out pizza. Again, the bar staff brought out plastic plates/napkins just in case we needed them. Front desk staff very friendly.
The rooms are a nice size. The A/C works great.
The ONLY complaints are that the elevators were very slow. In addition, the ice machine did not work on the second floor and we found ourselves hiking the stairs to get ice. (quicker than waiting on the elevator) We stayed here on a Tuesday night when the ice machine was not working, then again 4 days later and it was still broken.
July 17, 2014
Rated 3.0 out of 5.0 by Amanda74 Hmmmm...great staff!
Arrival and checkin went well. Staff was pleasant and friendly. Checked in and made our way to our room which was the farthest possible from either elevator, but not horrible since we were on the 2nd floor right next to the stairs. Are in the bar/grill, nothing great, just typical hotel restaurant food.
On the second night, after a LOOONG day playing ball, we returned to our room late, with the intention of showering and going to bed. My daughter had to go to every floor to find a nice machine with enough ice for our ice bucket. Apparently the other players staying there kept them emptied all weekend. When she finally made it to the room to shower, we discovered a flooded toilet & shower the was flooding into our room. I called downstairs immediately, and they sent someone to my room with new room keys, despite being full for the evening. We moved rooms, showered and finally made it to bed.
So even though we were inconvenienced by the situation, the staff did what they could to lessen our inconvenience and were very accommodating.
Cons: bathroom flood
guest laundry with only one washer/dryer for # of guest rooms
Ice machines couldn't keep up with guest demands.
July 16, 2014
Rated 1.0 out of 5.0 by Heim6 World Series
We stayed for a week and twice during the middle of the day we were asked to get out of the pool so that they could shock it. The first time I told the manager she said that she would check into and make sure it didn't happen again. Then it happened again the next day and both times we were told we couldn't swim for 30 minutes after. With 12-15 kids in our group I found that to be a little ridiculous. We were also kicked out of the pool at 10:00pm even though we were all being very quiet and there were several groups. We then moved to the grassy area by the bar to play a game of washers and visit and were told to leave there as well. We saw several cock roaches and at one time the elevator by the front desk which was already super slow completely stopped working. The beds were extremely uncomfortable because of the craters in the middles of the bed from not being flipped or turned. This hotel as a whole needs to be updated and revamped. The bartender was extremely hateful to our entire group when we stepped in from the pool to purchase drinks. Their was one man w/ an amazingly intricate sleeve tattoo, older man that was above and beyond helpful, courteous and kind. He was there for breakfast and at night.
July 16, 2014
Rated 5.0 out of 5.0 by WiFlyer Surprised by a Bartender
Got a late evening call to tell my my future godson's mother had gone into labor. So I left home and drove to Dallas. Got in late, almost 1 am. Sometimes that late you have to find the front desk attendant. Not here. There was someone right there and they were able to get my tired self quickly into a room.
The next evening after seeing mom and the baby, I decided to have a drink in the bar. I ordered a Crown neat and a tall club soda with a lime. Well the bartender poured me a Crown and soda. Not a big deal, I figured I'd fix it on the next one. About 5 minutes later, a different bartender, Bronwyn, walked by and said, "That's not how you drink that." She had remembered me from my only other stay here about 3 weeks prior! I told her not to worry about, the other bartender misunderstood what I wanted. She said no, and poured me a drink the way I like it.
Pretty impressive service.
July 16, 2014
Rated 5.0 out of 5.0 by kelly07 Awesome Place
This hotel is very kid friendly, they offer packages like breakfast package that can be delivered to your room or pizza (which was better than most chain places). The bar is awesome as well as the swimming pool.
July 15, 2014
Rated 3.0 out of 5.0 by meadorgirls Beautful pool, updated sleeping area but bathroom was TINY
Staff is AWESOME! Very friendly. The hotel is very nice, the pool area is great, wished they had a hot tub. The guest rooms were updated but the bathroom were TINY! I have a 3 yr old and I couldn't even have her in it.
Breakfast was ok but not too much selection for children, we had to pay for her to have cereal.
Happy Hour isn't free, they should've told us that, I guess it is discounted but we even had to pay for our childrens soft drinks...boo!
July 15, 2014