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Rated 4.0 out of 5 by 211 reviewers.
Rated 5.0 out of 5.0 by Awesome nice clean rooms location, and good staff. they take care of you. the beds are clean. wifi is good and fast. a lot of places around. July 30, 2015
Rated 4.0 out of 5.0 by Near the airport and comfortable stay I had to be in Tyler, Texas for business. I prefer to stay in the DFW area than Tyler. The Holiday Inn was a comfortable stay. The staff was very friendly and attentive. July 29, 2015
Rated 5.0 out of 5.0 by Great place to stay! The staff was excellent and very helpful. The pool was beautiful and the location is great. July 23, 2015
Rated 4.0 out of 5.0 by 2nd stay at this hotel The cheeseburger in the restaurant was very good. The staff was very friendly. I will be back at the end of the month and will stay here again. July 19, 2015
Rated 4.0 out of 5.0 by great hotel - restaurant not so good Love the people at Holiday Inn DFW west in Bedford. The restaurant people mean well but the food is just not up to par and the servers need help. The front desk staff is fantastic though and the recent updates are definitely improving things. July 17, 2015
Rated 5.0 out of 5.0 by A Hotel to stay at! I think my room was a little small but very nice{The food was realy good and the service fast July 14, 2015
Rated 1.0 out of 5.0 by Worst experience ever From the minute I walked into the hotel, the counter person (who was extremely rude) proceeded to ask me for my credit card, I said to her that the hotel already put a hold on my card early in the morning. She argued with me telling me that doesn't happen. I pulled up my account and showed it to her on my phone. She proceeded then to say well we need to put another hold for $25 per night for essentials. I asked why, that I have never stayed anywhere where they required that. She just insisted it is the way. A manager came over and explained it and said that it is the way of the IHG hotels. He said he would only charge me for one night. Then I get the key card, go up to the room and it is a room with 2 double beds. I reserved a King Executive room. I leave my husband (who is disabled) in the hallway, go back to lobby where I explain to another person that I was given the wrong room. I once again pull out my phone and now show them the reservation. She appologizes and gives me new keys. Once again I go to a room and still 2 double beds. By this time I am in tears. All I wanted to do was get away for a relaxing weekend and I can't even get into the room. I now go down the elevator again with my husband this time, and find another manager. She got the right key and helped us back up to the room. Finally, we were in a room. A whole lot smaller than I thought a King Executive room would be, but I guess this was it. Things seemed to be ok. My husband saw the manager (the one who took out things to the room) and she informed im that because of all the trouble she was going to comp one night which meant we only had to pay for one of the two nights. That was very nice and appreciated. Comes time to check out and low a behold the same rude lady behind the front desk is now going to check me out. I asked for a copy of the bill and she replied that the whole bill had been comped and there is nothing she could give us because there is no charge. I said to her that is was comped for one night only and she said no I am telling you that there is no charge and I can not give you a receipt with a zero on it, So I thank her after I ask her to give the manager a note from me. Then Tuesday morning I check my bank account and the whole 2 day charge has been taken out of my account. I call the hotel and talk to a lady who said that she doesn't understand because her screen shows a comp for 2 days and a zero balance. She tells me that the account manager should be in in thirty minutes and she would have her check on this and call me back. No call. So I call back. I am told that they are still working on it and the account manager is trying to contact my bank to have the money put back in. I was asked to hold on. She comes back on the phone and proceeds to suggest that I contact my bank and ask them to put the money back on. I tell her that this is the hotels responsibility. She puts me back on hold and tells me that she will have the account manager call me within 30 minutes. This was at 10.30am. By 2:20pm, I still didn't get a call back so I call. I am now informed that the account manager just got in. Well why was I told hours earlier that the account manager was working on it? Finally I tell them that the one afternoon manager knows all about the situation. Can she call me? She does I explain everything that had happened during the day. She was unaware that I had been told of the 2 day comp and the anxiety that was caused that day. She informed me that 1 day was comped and that the money should go back into my account soon. So my nice staycation turned into a major nightmare from beginning to several days after leaving. July 8, 2015
Rated 5.0 out of 5.0 by Relax stay Had a couple of day to relax with the family, the hotel is quiet, clean and the staff is friendly July 8, 2015
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