Rated 3.6 out of 5 by 101
Rated 1.0 out of 5.0 by Nem98 Never stay here again
I will preface this review with a note that the service, especially with Tamya at the front desk, was very good.
That being said, I am extremely disappointed with several areas at this property.
First, upon check in we were "upgraded" to a single king bed room; we needed a two bed room for the first night. Tamya was very good about getting that switched with no issue. When we were ready for bed it was discovered that the box springs were broken (I have pictures) and the metal frame was partially disassembled causing the mattress to sag deeply in the middle. Because it was late, and we required two beds we moved to another room (the single king) the next morning for the duration of our stay. My best guess is this "single king" was at one time a closet (very small with little room for luggage and toiletries). Since the bed was stable and we were only spending the nights in the room we opted to just keep it "as is" rather than make another room change.
Second, during the stay the schedule for our trip was altered so we needed to check out a day early (we had originally planned to stay Friday, February 7th). When I called to the front desk the night prior I was told, explicitly, that I should go to the desk in the morning and check out and the staff there would take care of my early departure. Upon check out I was told my room was booked with an advance purchase rate and the entirety had been charged to my credit card upon check in. I find this hard to believe considering I have never booked under an advance rate because I travel so much I know dates of departure and arrival can change. I was told there was nothing they could do and I could speak with the manager when she got into work. I was asked for my cell phone number which was written down on a copy of my room bill to be given to the manager and I was supposed to receive a call during our 17 hours of driving home; apparently, this was too much to hope for - I never received a call.
I tried calling the manager and was told she would be in later but was not offered voice mail, message or e-mail as an option.
As a long time (15 years) platinum member of Priority Club I am baffled by the lack of consideration for a guest...I can only imagine how someone without travel experience is treated should something go wrong.
As it stands I am never going to stay at this hotel again and will recommend to everyone from our Dallas, Austin, and other regional offices around the country to place this property on a "no booking" list.
February 12, 2014
Rated 5.0 out of 5.0 by Lecler Great service
Wonderful greeting at check in by staff. I had a complaint about hotel not offering free breakfast and katrina, the supervisor was kind enough to offer me a breakfast voucher. Now that's great customer service!
January 29, 2014
Rated 4.0 out of 5.0 by JCon01 Good for the Price
I have stayed at this hotel a few times because it is close to the office I work at in Bedford, TX. The staff is very friendly and the room accommodations aren't bad either for the price. The only downside to this Hotel is the surrounding construction, which isn't the hotel establishment's fault. They offer a shuttle service to take you to surrounding restaurants so you don't have to deal with driving around the construction. The breakfast here isn't amazing, but it is good. You may want to get down to breakfast early though as each time I have eaten there, the service wasn't particularly fast as there was only one server working every morning. Overall, for the price, this is a good hotel and will serve for a comforting stay.
January 29, 2014
Rated 5.0 out of 5.0 by OnCall Overall pretty good
Overall I thought my stay was pretty good, my only complaint is the hotel bar is pretty limited. Also they were apparently short staffed so the bartender had just been moved from a different position not long ago and wasn't very familiar with types of drinks or what they had on hand. And he also had to work 2 other positions while there- he did a great job though and was very pleasant. My room was comfortable and this is the first holiday inn I've stayed at that had awesome water pressure and scalding hot water in the shower! I loved it! I frequently stay in town for business so this will be my go to place unless something changes.
January 27, 2014
Rated 2.0 out of 5.0 by JimA This place needs work.
The maintenance on this property is bad and it really shows. It looks like it has recently been renovated but either their work was poor quality or the ongoing maintenance staff has no clue. Shower needed to be forced to shut off. Wall tile around faucet was a very apparent repair. Had to wait for several minutes to get hot water in the sink or shower. AC heater did not work and had to call maintenance.
January 14, 2014
Rated 3.0 out of 5.0 by mroozen Staff Helped Make Stay Great
I stayed at the this Holiday Inn right after the New Year! The problem was that the locks on the doors - because of the new year and system - had to be reset! For the first two days - it was a pain to have to go to the front desk every time I needed to get into my room, go to the fitness room, going back and forth! Was almost a deal breaker - was thinking of going to another hotel…..but have to say, the STAFF on site was GREAT!!! They went out of their way to make sure that 1) they were always there to help and be ready to assist with any need I had 2) worked on getting the door/lock situation fixed and kept me in the loop on the situation. 3) were friendly, helpful and is what made the stay worth it!
By third day (I was there for 5 days) was fixed and customer service stayed at a high level!
Hats off to the staff during what could have been a major issue!! I would go back again just because of the staff!! Hotel was ok…nice and clean - but staff rocked!!
January 10, 2014
Rated 1.0 out of 5.0 by steveandnoi No room keys
For reasons that were not clear, the hotel was unable to provide room keys. They blamed in on the new year, but other hotels did not seem to have the same problem. had we not been using points, would have not stayed there.
January 5, 2014
Rated 4.0 out of 5.0 by JorgeF Over all, it was a good stay.
This was our second visit to the Dallas area in 17 years and we did not spend much of it at the hotel. However the room was clean but did have an odor. It was not a foul odor but it did smell as if the building was old. Everything looked in good shape, the bathroom was also clean. The room temperature was easy to keep constant and the staff was exceptionally helpful as always. Also there were no luggage carts to be found when we were checking out.
January 1, 2014
Rated 2.0 out of 5.0 by Frankzzz Broken Mattress
The mattress sunk to the middle. As I got in late I did not bother with it that night. Asked staff to replace the next day but was not done. They would give me another room but I did not want to take time to move my stuff. Also no wash cloths nor facial tissues the 2nd night
December 25, 2013
Rated 5.0 out of 5.0 by FortWorthStayGreat Great stay!
Hotel accommodations and staff were great! Good value!
December 15, 2013
Rated 5.0 out of 5.0 by fender1 Stranded traveler recieves peaceful night
Cancellations at the Dallas Airport had stranded me for the second night, when I was lucky enough to be "put up" at the Holiday Inn by American Airlines.
Grumpy, cold and broke, I met Paddington, a gentle man, driver of the shuttle. It isn't a long drive to the hotel, and I thought it would take hours before I could loose the "I Been 24 Hours In the Dallas Airport, Oh When Will I Fly Home To You?" blues to fade away.
But it just took minutes in the company of this joyful guy. Minutes. Remarkable.
Then I met Sarai at the front desk where more of this first class , respectful, down right nice service continued.
Due to the lovely staff ( and the king sized bed) I enjoyed myself!
Great Service! Thanks!
December 9, 2013
Rated 5.0 out of 5.0 by hoats We had a great time!
We stayed at this hotel for 4 nights and had a great time! The front desk staff was friendly and accommodating. The room was spacious, clean, & nicely decorated. The in room WiFi worked fine. The only negatives were some of the TV channels had bad reception, there was some peeling paint in the bathroom, and the bathroom vanity was a little small! The construction around the hotel was a little annoying & inconvienent but still manageable to navigate...it just took a little extra planning. Overall, we had a great time and would definitely stay here again!
November 30, 2013
Rated 4.0 out of 5.0 by RonRon2 Great Stay!
At check-in the clerk found the best rate! WOW!
Alexhandria, in the dining area understands professional customer service. Please encourage her to go to school and return to IHG.
The television was unplugged (hidden) they repaired it.
November 24, 2013
Rated 5.0 out of 5.0 by Teriha ESA Board
Was greatly pleased with the staff, both front and room staff they were all very helpful to all our needs. Would stay again. The only bad was the construction of the highway that it made it hard to arrive and depart.
November 13, 2013
Rated 5.0 out of 5.0 by txadams Did the job
I'm not picky but if a hotel slacks on the basics then I don't go back. This hotel coverage all the comforts I needed and did it very well. I got a great government discount and check in/out was flawless and quick.
November 12, 2013
Rated 1.0 out of 5.0 by Danial1 Hotel service
I really had bad experience every time I stayed at this property.
Bad customer service is on top of the hotel list, I will make sure not to stay at this hotel in future.
November 1, 2013
Rated 4.0 out of 5.0 by OregonF Good Location for Traveler
The facilities were pleasant and rooms are what you would expect from a Holiday Inn, clean and nice. Traveling a lot on business, I get used to the complementary breakfast for a fast meal on the way out. This facility does not have it but does have a restaurant within to get meals. A plus is there are a couple of restaurants close buy. Getting in an out was very easy and the location is great, being close to the airport and in between Ft. Worth and Dallas. The only bad part was the freeway construction, tons of it.
November 1, 2013
Rated 3.0 out of 5.0 by Sleepy1 Nice hotel but overpowering smell of deodarizer in the room
Very nice hotel, friendly staff and rooms were comfortable but the smell of a cleaner or deodorizer was over-powering. Thought it would get better after a while but it didn't. The windows do not open so we couldn't air it out and both my husband and I started having allergy problems late in the evening and by morning could not stop sneezing. If they can take care of this problem we would stay there again.
October 27, 2013
Rated 5.0 out of 5.0 by Nbagirl Best customer service
This is my second stay here. I stay at a lot of hotels, but this one has the best customer service EVER! They go out of their way to make sure your stay is comfortable. Yes, there is a lot of construction, but with service that good, I could care less!
October 23, 2013
Rated 5.0 out of 5.0 by Tripp2421 Third time is a Charmer !!!
This was my Third stay at Holiday Inn Bedford.
Yes, another business trip, checking in on the day of Washington versus Dallas was busy. Lucky for me , I met Ms. Holly, the highlight of my travel weary day, who had my reservation, complete with the frig I requested. Our special requests of extra hangers and pillows were quickly complied . We stayed all week, no major issues except the frig had strange noises one night , Jose brought us a replacement , which was cold !!
We ate at the "Gusher " three different nights, and met Ms. Bronwyn, she is an excellent bartender, and waitress. The staff at HI Bedford is GREAT. !! I have already made reservation for a return trip in December .
October 22, 2013
Rated 5.0 out of 5.0 by Lisa0205 Excellent staff, great service, super clean
The staff here goes above and beyound to make sure you stay is great! Home away from home Bronwyn the bar manager is amazing!! She should be GM of the hotel. She treats the hotel as her own! Everyone does a great job!! Front desk remember your name, gives you that personal welcoming!! Beds are comfortable, rooms are clean! I stay here all the time! Beautiful outdoor patio to sit and enjoy your evening having drinks and enjoying yourself!! Can't say enough!!
October 22, 2013
Rated 1.0 out of 5.0 by Msldlopez Extremly Disappointed
First there is construction going on outside the hotel which I understand the hotel has no control over - However, when sending a confirmation by email OR if the client is making reservations by phone Holiday Inn should let the customer know to warn them. Not only did it take us 40 minutes to figure out how to get to the Hotel from the freeway, but when I called the Hotel the person that answered the phone couldn't help direct me and transferred me to a line where no one answered. Then we arrive, unload, get to the lobby to check in and the elevator is out of order. Of course we are on the top floor, so we have to haul our luggage up the stairs. Once we get unpacked and settled, I go to the bathroom to take a quick shower so we can go get something to eat, because of course I'm not hot and sweaty from the haul up the stairs, and the bathtub is filthy. We called down to see about getting a room change but they said they couldn't move us until the next night. But we had plans the next night so we couldn't move at all. I've stayed in lots of hotels including Holiday Inn all over the US, this has got to be the worst experience I've had so far.
October 21, 2013
Rated 5.0 out of 5.0 by Ponybill The Staff
The front desk, drivers and housekeeping were outstanding.
October 17, 2013
Rated 3.0 out of 5.0 by mel00 Comfortable for what little time was in the room or there at the hotel
This was a comfortable place to stay for the location that we needed for family party we hostessed.
October 16, 2013
Rated 5.0 out of 5.0 by Sweet16 Great place to have events
Very friendly and helpful staff had a Sweet 16 there for my sister and now I am planning a wedding and plan to use the hotel again.
October 15, 2013
Rated 5.0 out of 5.0 by Chuck325 Great location
This is a very nice hotel that i have stayed in the past numerous times and have always had a great stay with some piece and quite. The only downfall is bit it is to better serve you in the future is that a lot of construction is in process for a long time and could take a little longer getting there.
October 10, 2013
Rated 5.0 out of 5.0 by AA520 Great service and great location
A great hotel in a great place right outside of the city. Although the interstates were under construction when I visited, I'm sure it'll be much better once that is done. What I liked most about it is the crossroads that this location is at. It's easily accessible from where ever.
October 3, 2013
Rated 1.0 out of 5.0 Review
The room was dusty perhaps from the interstate construction. The food in the Resturant was undercooked and I had to send it back. I was overcharged by the vending machine when I used an ATM card to buy water. When I discovered I had paid $3.00/bottle of water instead of 1.50 for 4 deprecate purchases I was reimbursed. However, I had to stay on top of things.
The hotel was basically empty.
October 1, 2013
Rated 4.0 out of 5.0 by Boss456 Great customer service
Excellent customer service.Enjoyed the stay.Only thing i did not extend the stay was they did not have refrigerator in the room I did not know that,I would have chose the other hotel
September 29, 2013
Rated 5.0 out of 5.0 by Sweet16 Great Place to have an event!
We had a big party at this location and it was wonderful great price and even better staff. They were always asking if they could help.
September 25, 2013