Rated 4.0 out of 5 by 85
Rated 4.0 out of 5.0 by CKC1 Very Friendly Staff
The staff was exceptionally service oriented and friendly. Love the new renovation.
May 6, 2014
Rated 5.0 out of 5.0 by Skidmore Updated hotel
Hotel has been updated in the past few years and it shows. Very clean rooms, although the bathroom is small. Only problem is getting to the hotel due to road construction.
April 30, 2014
Rated 5.0 out of 5.0 by Vitor Ramos Excellent Service!
I spent 2 nights at this property and was really satisfied with the level of service rendered to us. Everyone was really helpful and made our stay very pleasant (specially Sherry, Dave, Bernard, Sean and the whole housekeeping staff...sorry if somebody's name was forgotten). Internet speed is quite good as well. The only drawback is the location (there is nothing around there but gas stations and hotels - nonetheless, there is a shuttle available that can take you to a couple of places). Overall, it was a really nice stay.
April 27, 2014
Rated 5.0 out of 5.0 by Mr. Robalon Hotel Restaurant Blue Bonnet Bistro
I stopped down to have dinner as the roads in the area were under construction & I did not feel like driving.
I had Evelyn (sorry if I misspelled your name) as a waitress. What a great gal, very attentive & friendly. I travel a lot & hotel restaurant can be a challenge some times. This was a great surprise to have such a waitress. The place was very quiet until about 10 people showed up all at once from a cancelled flight. It was nice to see all the staff working together to take care of the guests. I'll definitely stay here again & hope to have Evelyn as my waitress.
It is difficult to find good staff & I hope the management works to keep the good people they have.
April 27, 2014
Rated 4.0 out of 5.0 by AUUE Buen Hotel
Hotel nuevo, pequeño tienen oportunidad en ofrecer el desayuno más variado a como lo ofrecen otros hoteles de la misma Cadena, amables las personas del Staff y Limpieza
April 25, 2014
Rated 5.0 out of 5.0 by totof One of the best valure i have seen so far
Excellent value. Actually the only ICH hotel in the greater Dallas area which gives you 2 beds for a 10,000 points reward night.
everything was great and the breakfast was a tremendous value for a real fresh cook breakfast.
As a platinum member i have seen many hotel and will come back to this one when in this area.
April 23, 2014
Rated 4.0 out of 5.0 by Muzic Indifferent Staff Member/Poor Recognition
I am a Platinum Elite member and only stayed here for 1 evening to catch an early flight the next morning. I stayed the previous 3 evenings at the Holiday Inn, in Tyler where the experience was great.
When I checked in at the Bedford site there was a long line. They were obviously checking in a large group and once I made it to the head of the line it was automatically assumed I was a member of that group, not a big deal, but when I gave my name it was as though I was a walk-in. I asked the girl at the desk about priority check-in, and was told they don't do that when there are large groups. After she completed the paperwork and I went to my room I realized I had not been offered the "Welcome Points" or "Goodie Bag" that I have been offered at the previous 8 or 9 stays in a row. I also received them at my next stay.
I went back to the desk and asked the same girl about the Welcome Points and she said "oh, we don't do that", I then asked about the "Goodie Bag" and she said "oh, we ran out of the bags".
I told her that I thought all of the properties were doing the same promotion and had for years. She disappeared and returned with a bag and put a Hershey Bar and a bottle of water in it and presented it to me. I never take the "goodies" I take the points. I think most do.
This was not Platinum, or Gold, or even a 1st time guest treatment. I don't expect to be back in the area, but if I am it's unlikely I'll try this one again.
It seems the "larger" facilities like this one lack the "personal" touch especially when they get caught up with busy times and high volumes.
April 16, 2014
Rated 4.0 out of 5.0 by Ty00 Great accommodation and airport accessible
My wife and I stayed here on our way out of Texas. The property is well developed, with restaurant onsite and many stores and restaurants close by (even walking distance). The staff were professional and friendly, room service and price was great. The road construction around the property is horrendous. Once it's all done, this will be the place to stay for price and proximity to the airport. The bathroom was kind of smallish, with limited sink counter space, but otherwise it was a great stay.
April 13, 2014
Rated 5.0 out of 5.0 by frustratedMN Much improved over last stay
Having stayed there the week prior, I was expecting the worse after my last experience but was pleasantly surprised that the issues I had problems with had been corrected so great job by the hotel staff.
I called from the rental location at the airport and they promptly sent the van to pick me up (was in less than 10 minutes from the time I called). The front desk staff was friendly and accommodating as usual and I'd recommend this hotel for anyone needing to stay near the airport that's flying out the next morning.
April 11, 2014
Rated 1.0 out of 5.0 by frustratedMN No hot water on three days
Hot water went out Friday and finally came back on Sunday afternoon/evening. Staff was friendly and interested in helping wherever possible (other than the water issue). The breakfast (not buffet) was very good. The housekeeping staff didn't come around Sunday until 7:30pm so we told them to wait until the next day. Only other complaint besides no hot water on the three days was that the vending machines were out of diet coke on two of the three floors I checked. Suspect this isn't the hotel but the vending company that services it but even so very disappointing.
I've stayed at this property several times and this is the first real problem I've had with them. Hopefully this was just an isolated event with the water although I would have thought they'd have been more customer service oriented given the nature of the problem.
I will stay there again in hopes that the water issues are rectified. The construction didn't concern me since I knew in advance about the area and how to get to the hotel.
April 9, 2014
Rated 2.0 out of 5.0 by Shopperextrodinaire New Management Not In Charge
My wife and I stayed at this hotel for 16 days so I could attend flight training. We know there are many hard-working, good people trying to improve this hotel now that it has new management. While the room was clean and serviceable, the restaurant/bar is staffed by one particularly rude, inefficient, and careless individual who wears an Army mail pouch bearing a CIB and Airborne wings. Nonetheless, while the bar/restaurant had only a couple of patrons, he rudely failed at paying attention long enough to take my drink order three times, served it with plastic glasses, then served my wife's burnt hamburger 40 minutes later. He was too concerned with spending time socializing with one patron at the bar who appeared to me to be another off-duty employee . This had the affect of ruining my evening - the night I was to celebrate my 30th year of service in the Army. Once he was admonished by a fellow server, he came to our table standing between ours an the next, too closed to me and put his hands casually behind his back and leaned back casually thrusting his pelvis forward at me and my wife asking if he could make it up to us. He must have been drunk or high to be so delusional that we would accept his flippant disregard for our personal space, and that he wasted 40 minutes of our time too late in the evening to go somewhere else for dinner. Insulted at his casual behavior, we left very hungry.
Still, the manager brought a complimentary meal and bottle of wine to my room which was nice enough. He should also have fired the employee. Clearly his presence was hurting the morale of other employees. I later saw the rude server casually wandering the hotel halls in our wing - apparently he was staying there or had friends/family staying there, or was parking on that side of the hotel. There were several nights we decided to go somewhere lese to eat because the staff was socializing with patrons at the bar - too busy to serve the restaurant patrons. Bizarre!
Other issues: The parking lot rows on one side (East) of the hotel are too narrow - and our SUV got hit by a trailer hitch because of it. There should be perimeter spaces for longer vehicles. Also, employees should not be parking there. The smoking posts on that side of the building are too close as well such that hotel guests and employees huddle in the doorway smoking. Also, one inner door on that side of the building slams like a gunshot when windy. Finally, the side doors are never locked at night as advertised.
Bright spots: The room service crew on the weekends worked very hard and did a great job, and the van drivers safely drove me to the training. The staff at the front desk were particularly smart and helpful.
April 6, 2014
Rated 3.0 out of 5.0 by B-none of your business Didn't get what I expected
Front desk clerk tried to charge me $20 more than the rate I reserved. After I brought it to his attention and had to show him PROOF, he saw that it was clearly noted on my reservation in his system. We prepaid for breakfast with our reservation, yet it was never disclosed that we we had a $6 breakfast limit. The young male waiter with dark hair did tend to us often. We felt ignored and he was unfriendly. The bold older waiter was pleasant and attentive. I can say room was nice.
April 2, 2014
Rated 5.0 out of 5.0 by Carol576 Great stay!
The staff was fantastic. We were welcomed and greeted by each staff member we met in the lobby and restaurant. Even the manager stopped and talked to us at breakfast. We felt like royalty.
Shuttle drivers were pleasant and informative.
Thanks for a great stay.
March 27, 2014
Rated 5.0 out of 5.0 by RTAGUYS Awesome Stay
This was a great facility with great smiling faces and a great room to sleep in. It is close to the airport, and as a Rewards member I appreciate the extra points whenever I can get them!
I frequently travel and this place was a nice stay!
March 27, 2014
Rated 3.0 out of 5.0 by Debra Katherine New management
I've stayed at this property about 50 times in the last 3 years. The restaurant service is poor, even though it doesn't have but a few customers.
The new manager, with the frosted hair, didn't seem very involved in handling a problem. I won't be staying there again.
March 23, 2014
Rated 1.0 out of 5.0 by SWAflyer Terrible Transportation
I landed just after 10pm at DFW. I was informed by hotel that shuttle does not run after 10pm. Taxi fare to hotel was $25. Upon arrival to the hotel, the line to check-in was about 12-15 people deep and took about 45 mins to get checked in and get to the room. During the checkin process, I tried to reserve the shuttle for the next morning back to the airport and was told that it was full and would have to take another cab ($25) back to the airport as well. I asked the hotel staff if this was a typical occurance at this hotel and was told "oh yes, this happens all the time". If that is in fact the case, I think a larger shuttle than the 10 passenger van this hotel uses is in order.
March 21, 2014
Rated 3.0 out of 5.0 by tomintexas Just OK
The hotel is just OK. The road construction near the hotel is horrible. The bartender was hard working and very nice. The restaurant food lacked any flavor. The frozen vegetable of the day was really bad.
I received absolutely no recognition as a IHG Platinum member. This lack of recognition does not make me feel valuable as a frequent guest.
March 17, 2014