Rated 4.0 out of 5.0 by Brijesh Great stay, undoubtedly 4 star.
Good room size, very helpful service. Quite like (in fact better than) any other US 4 star hotel.
Location is a bit away from the city center but subway station (Wukesong, Line 1) is a pleasant 10 minutes walk away.
English language is a problem but manageable. Someone is always available at reception who speaks workable English.
They switch off AC at night? Perhaps common problem with all Beijing hotels? Only wired internet in the rooms.
June 5, 2013
Rated 5.0 out of 5.0 by Sam88 Truly "one-of-the-kind" establishment in the Greater China
To start of, as an Associate General Manager for one of the largest Insurance and Financial Services firm in the world, my expectations are high. I also understand the most valuable asset of an organization is not only its name, but its people.
I certainly felt for the days I am in this wonderful hotel, regardless of the position and title, each and everyone of them is truly trying to make you feel at home. For example, the room cleaning/laundry service will put a hand-written note on my bed each day to make sure the room was done to my standards and the newly washed/ironed clothes are done to my likings.
Now, the Executive Lounge... what can I can... it's for sure one of the best team in the industry. Nancy, the manager for Executive Lounge made everything possible for me. I actually had to leave this hotel and visit another HolidayInn property, and Nancy had made a call to the Front Office Manager of that establishment and took care of everything, including my suite upgrade. Also, one morning I opened my room door, and I see two bottles of Pepsi in front of my room, with a note says: "Mr. Miao, here's the Pepsi that you like, have a great day!". I mean, that's amazing... how did she know I like to drink Pepsi??? Since their hotel only use Coke products... it was a wonderful feeling.
Then, there is the dining team... the manager Ms. Guo and Ms. Wang really went out of the way to make sure my needs are met. For example, I like to eat "hand-tossed" noodles in the morning... and once they are out... they will try to find the noodle for me... even it means they have to buy it on the street. I am speechless....
I just want to share with the world that this team let by Chitty, the Assistant General Manager, and Mr. Chu #the GM# are truly world class. If I am in the hospitality industry, I would have no hesitation to hire them all. Each one of them is doing their job... not just to meet the job descriptions... but with a heart. They truly "care" for their clients. They have created an environment for me that feel like they know me as a "guest or a person"... and not just another "statistics."
It is my honor to post this review... and keep up the great work guys. You may not be a 5 star hotel... but your service is truly 6 star.
June 4, 2013
Rated 5.0 out of 5.0 by Djalel Staff courtesy
The staff is really amazing. Very kind and efficient.
May 28, 2013
Rated 5.0 out of 5.0 by AlinaG Great room and service
Great place to stay business or holiday.
I totally recommend it, including families with small kids(big room and bathtub).
May 28, 2013
Rated 5.0 out of 5.0 by Sam88 Another indulging and pampering stay...
This is my countless time of visiting this wonderful establishment. In fact, this is the review that I missed to write for my stay in Feb. I am currently in the hotel again for my trip here in Beijing. Of course, I will write another review upon my departure.
As per my previous reviews, this establishment is truly "one of its kind." There is no "one" hotel can meet 100% of the guest satisfaction, but his hotel should be close... in my view.
For example, I always travel with my laptop and my iPad. During the stay and all other previous stay, I am able to connect to the internet (very good quality by the way) via LAN line. However, my iPad cannot. In this stay, the hotel had carefully install a wireless router in my room so that my iPad can also receive the wireless internet.
Another outstanding service came in when I was checking out off the hotel. Apparently, since I am the VIP guest for Air China, I had the BMW airport pickup service requested. However, the small initiation fee has to be paid by a credit card. Not a problem... and I have plenty. But, it has to be paid by the "China" issued credit card. In the case, I don't have any. Then Nancy at the Executive Lounge had ask one of the front office manager whom happens to have a credit card. She then ran up to the Executive Lounge and talked to the Air China rep and took care of the whole thing.
As you can see, this is the type of services that this establishment willing to do for their guests. To make them to feel like at home.....
To many travelers out there... I am sure you are just like me, you have many choices of hotels... even just within the IHG brand. However, I urge you to give this wonderful hotel a try... and stay at the "Executive Room." I think you will experience what I have experienced for years... completely pampering and indulging in a wonderful home away from home!!!
May 25, 2013
Rated 4.0 out of 5.0 by TonyWB A very good hotel
In the past few years, I have stayed in this hotel for a number of time. The service were good, staff were freindly. The only thing that I did not fee very good was the room temperature in the summer, it did not work properly in several rorms I stayed.
May 3, 2013
Rated 4.0 out of 5.0 by Chrisis Good quality and service with major issue
Concierge service with less than average performance led to very bad after stay experience. Ordered pick-up service from airport with final delay of 1.5h on arrival. Transportation from hotel to airport not arranged as requested led to additional costs and finally missed flight!
Besides that, good experience with other hotel services.
Communication at Thai restaurant in English not easy but good quality.
Communication at night club in English nearly impossible.
May 2, 2013
Rated 4.0 out of 5.0 by lange 服务到位 宾至如归
April 11, 2013