Rated 4.1 out of 5 by 67
Rated 3.0 out of 5.0 by yelrihs_ux 带空调的大堂茶吧到处在抽烟
July 20, 2014
Rated 4.0 out of 5.0 by frank——w 某些员工的积极性不够
July 16, 2014
Rated 5.0 out of 5.0 by donald27 床铺舒适，环境舒适
July 13, 2014
Rated 4.0 out of 5.0 房间舒适，服务热情
July 10, 2014
Rated 3.0 out of 5.0 by FJB774 Spoiled by a lot of niggles
I didn’t have very high hopes when I booked this hotel, in the main I was surprised. The overall good experience was seriously marred by some bizarre happenings.
Mr. Manager if you want to play like a real hotel you need to train your staff better, most are very pleasant some are downright rude and obstructive.
The first snag was before I arrived; the hotel sent me a confirmation email 2-3 days before and suggested an airport pickup would be less hassle than getting cab. I readily agreed and used the link /reply in the email to attempt to do this. The mail bounced. So I had a fluent Chinese speaker who is actually from Beijing call the hotel and attempt to arrange. You would have thought it was asking to arrange a moon landing. They eventually said they had it and would email. They didn’t. I sent 3 more emails and made 3 more calls and in the end never received an acknowledgement.
At the airport eventually (after 30 minutes) I spotted a little guy hiding at the back of a crowd with my name on a piece of paper.
The check in was ok but the thorny issue of a deposit raised its ugly head. I am always a bit puzzled by this deposit obsession when you tender a valid credit card on check in. They explained to me that they would take 5000 RMB
On the Friday night I signed for dinner on my room number and was put in an embarrassing situation when they told me “You have no more money on card”.
They meant that the 5,000 had been reached. I went with waiter to front desk and girl spoke very little English. So she fetched a female supervisor who was rude in the extreme and told me “you have to pay- no money left” I asked her why they took my credit card on check in if they offered a pay as you go system? She just ignored me. I then told the first girl I didn’t want to speak to her and get me a manager. The guy who arrived simply pressed a button and all was fixed. The dragon lady just glared at this!
The executive room was nice it was newly refurbished and clean and the room cleaner was very efficient and attentive to needs. The Executive lounge was very nice too and it was the better option for breakfast, even though there was (significantly) less choice.
The gym left a lot to be desired and a lot of the equipment was broken and didn’t work. The lady who was the attendant was very pleasant. I didn’t use the pool as it looked decidedly grubby.
The spa was something of a joke poor service noisy and grubby and kids running in and out from pool area.
I ate breakfast once at the Italian restaurant, and surveyed it for dinner- breakfast was ok; the dinner buffet looked a little sparse to be honest.
The Chinese restaurant was ridiculously expensive and I didn’t eat there. The Thai restaurant on the ground floor was excellent with very authentic Thai food including some dishes which are seldom on menus outside Thailand. I ate there three times and had several different dishes, only one was disappointing (the Satay).
I walked by a lot of the other non-executive rooms on way to gym etc. they looked pretty grim, not refurbished and quite grubby and they corridors stunk of cigarette smoke.
The public areas of the hotel are meant to be nonsmoking and there are large no smoking signs everywhere but they seem to be just for ornamentation.
People stroll into the hotel smoking away and nobody asks them to extinguish. They stand by reception desk and light up.
It is things like this that adversely affect hotel ratings. This could be a good hotel but it’s spoiled by a lot of niggling things.
I endorse the view that this is not a well situated hotel for tourist things although it is only 5 to 10 minutes walk to the MRT station and a few stops to Tianamen
July 9, 2014
Rated 5.0 out of 5.0 by htcx01ht 入住体验不错
July 8, 2014
Rated 3.0 out of 5.0 by iwithyou 总的来说不错，个别细节需要改进
July 2, 2014
Rated 5.0 out of 5.0 服务体贴，宾至如归
June 9, 2014