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Rated 4.1 out of 5 by 70 reviewers.
Rated 3.0 out of 5.0 by 卫生、设施尚可,服务待提升 房间还是比较干净,设施也还可以,不过客房服务人员的训练要提高,曾经有我在睡觉而闯入我房间的情况,床单布草有几次出现破损,给人感觉不好,不像一个四星级酒店应有的表现 July 28, 2014
Rated 5.0 out of 5.0 by 服务不错 从进店开始,所有员工的面部表情是友好的,无论问到谁,给与的回答都是亲切的,可借鉴的,需要帮助事,不用费事都能够得到。一个字:好! July 21, 2014
Rated 5.0 out of 5.0 by 床铺舒适,服务一流 总体而言,酒店的整体舒适度很好,各部门的服务态度很好,设备齐全。但房间卫生间的抽水马桶水压不够,大便后无法一次性冲洗干净。希望下次入住能有所改善。 July 21, 2014
Rated 3.0 out of 5.0 by 带空调的大堂茶吧到处在抽烟 无论是否有空调,都不应该在有禁止抽烟标记的地方抽烟。如果因为害怕失去客户而失去原则,那就有可能会失去更多的优质客户。 July 20, 2014
Rated 4.0 out of 5.0 by 某些员工的积极性不够 离店的时候,需要打车,恰逢下雨,咨询了停车引导员和礼宾部的员工,回应不够积极,都是让我自己到外边去打车,而且说打到车的几率不高。我个人认为,至少他们要先做努力,再来谈困难,没做就说打不到车,这点不太好。在我的坚持下,他们最后还是帮我打到了车 July 16, 2014
Rated 5.0 out of 5.0 by 床铺舒适,环境舒适 床铺舒适,环境舒适,游泳池及健身房很不错!早饭也很丰盛。客房服务人员打扫卫生及时,服务态度较好!贵酒店还提供衣物干洗服务,很满意! July 13, 2014
Rated 4.0 out of 5.0 房间舒适,服务热情 整体环境不错,迎宾接待很热情,大厅略显拥挤,早餐厅装修一般,服务不标准,早餐只送一份(也许公司协议的原因),房间家具有些陈旧,房间不是很安静。健身房有点小,服务人员很热情。 July 10, 2014
Rated 3.0 out of 5.0 by Spoiled by a lot of niggles I didn’t have very high hopes when I booked this hotel, in the main I was surprised. The overall good experience was seriously marred by some bizarre happenings. Mr. Manager if you want to play like a real hotel you need to train your staff better, most are very pleasant some are downright rude and obstructive. The first snag was before I arrived; the hotel sent me a confirmation email 2-3 days before and suggested an airport pickup would be less hassle than getting cab. I readily agreed and used the link /reply in the email to attempt to do this. The mail bounced. So I had a fluent Chinese speaker who is actually from Beijing call the hotel and attempt to arrange. You would have thought it was asking to arrange a moon landing. They eventually said they had it and would email. They didn’t. I sent 3 more emails and made 3 more calls and in the end never received an acknowledgement. At the airport eventually (after 30 minutes) I spotted a little guy hiding at the back of a crowd with my name on a piece of paper. The check in was ok but the thorny issue of a deposit raised its ugly head. I am always a bit puzzled by this deposit obsession when you tender a valid credit card on check in. They explained to me that they would take 5000 RMB On the Friday night I signed for dinner on my room number and was put in an embarrassing situation when they told me “You have no more money on card”. They meant that the 5,000 had been reached. I went with waiter to front desk and girl spoke very little English. So she fetched a female supervisor who was rude in the extreme and told me “you have to pay- no money left” I asked her why they took my credit card on check in if they offered a pay as you go system? She just ignored me. I then told the first girl I didn’t want to speak to her and get me a manager. The guy who arrived simply pressed a button and all was fixed. The dragon lady just glared at this! The executive room was nice it was newly refurbished and clean and the room cleaner was very efficient and attentive to needs. The Executive lounge was very nice too and it was the better option for breakfast, even though there was (significantly) less choice. The gym left a lot to be desired and a lot of the equipment was broken and didn’t work. The lady who was the attendant was very pleasant. I didn’t use the pool as it looked decidedly grubby. The spa was something of a joke poor service noisy and grubby and kids running in and out from pool area. I ate breakfast once at the Italian restaurant, and surveyed it for dinner- breakfast was ok; the dinner buffet looked a little sparse to be honest. The Chinese restaurant was ridiculously expensive and I didn’t eat there. The Thai restaurant on the ground floor was excellent with very authentic Thai food including some dishes which are seldom on menus outside Thailand. I ate there three times and had several different dishes, only one was disappointing (the Satay). I walked by a lot of the other non-executive rooms on way to gym etc. they looked pretty grim, not refurbished and quite grubby and they corridors stunk of cigarette smoke. The public areas of the hotel are meant to be nonsmoking and there are large no smoking signs everywhere but they seem to be just for ornamentation. People stroll into the hotel smoking away and nobody asks them to extinguish. They stand by reception desk and light up. It is things like this that adversely affect hotel ratings. This could be a good hotel but it’s spoiled by a lot of niggling things. I endorse the view that this is not a well situated hotel for tourist things although it is only 5 to 10 minutes walk to the MRT station and a few stops to Tianamen July 9, 2014
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