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Rated 4.1 out of 5 by 61 reviewers.
Rated 4.0 out of 5.0 by Good quality and service with major issue Concierge service with less than average performance led to very bad after stay experience. Ordered pick-up service from airport with final delay of 1.5h on arrival. Transportation from hotel to airport not arranged as requested led to additional costs and finally missed flight! Besides that, good experience with other hotel services. Communication at Thai restaurant in English not easy but good quality. Communication at night club in English nearly impossible. May 2, 2013
Rated 4.0 out of 5.0 by 服务到位 宾至如归 这段时间来北京一直都是住在长峰,对这里的服务很满意,客房整理的很干净,在写字台和水池台放上毛巾,把私人物品整齐的放在上面,很是贴心的服务;酒店的洗衣服务很不错,每次洗的衣物都很干净,熨烫的很平整,按时送到房间,衣物有损或者口袋里有物品时,都会提示。 很喜欢酒店的行政酒廊,闲暇的时候喜欢去那里吃点水果,点心,喝杯茶和酒,环境很好,安静惬意,水果和点心都比较精致,酒水种类也不少,还有书籍报刊,特别要表扬一下酒廊的服务员徐英楠,每次去的时候都会很热情的招呼,经常聊得很开心,服务非常满意,让人有种宾至如归的感觉! April 11, 2013
Rated 5.0 out of 5.0 by Good Service The service was excellent and the staff were friendly. March 23, 2013
Rated 3.0 out of 5.0 by So far so good So far so good, difficult to catch taxi in the morning. MTR is better than taxi March 22, 2013
Rated 5.0 out of 5.0 by Great Hotel Great hotel. Managment and staff were every friendly and helpful. March 8, 2013
Rated 4.0 out of 5.0 by First visit to Beijing.... ...and I would definitely return to this hotel if I was going back there. Great facilities, including an excellent gym and swimming pool - far better than comparable hotels in the UK. The location is reasonably close to city centre, I was travelling on business but managed to get half a day to look round the main city centre locations (about 25 minutes journey on the Metro). Nearest Metro stop is further away from the hotel than it looks on the map, but still easily walkable. Food very good, I only used the 'Florence' restaurant but the others looked attractive from the outside at least. For fussy Westerners, a better selection of breakfast cereals might be an idea. The staff were delightful, very friendly and courteous without being over fussy. Room was excellent, mine looked over the rear of the hotel but was quiet and excellently maintained with nice housekeeping touches I have also had elsewhere in IC Asia hotels #fruit in the room, complementary bottled water etc#. Never a problem getting taxis or with the door staff helping out to guide the drivers, always welcome when needed. Only noticeable downside was that smoking was allowed in certain hotel areas #including public areas# and was noticeable as a result. Strange adn unwelcome for me, but I guess part of accepted local practice. February 27, 2013
Rated 3.0 out of 5.0 by Room clean but service not good 1. reception use long time to check-in, many mistakes, many sorry. 2. room services is bad, often forget clean the room. need special call. 3. location is good, food is excellent. February 11, 2013
Rated 5.0 out of 5.0 by 早餐出乎意料礼遇,非常感动! 早餐时服务员特地为我送上了现炸的油条很是让我感动。原来前一天早餐时,服务员曾递上问询卡了解服务感受,我在卡上留言提到了对于油条煎炸的一些个人喜好,结果餐厅注意到了,于是第二天得到了一份出乎意料的礼遇,从中能感受到酒店用心服务。 February 4, 2013
Rated 4.0 out of 5.0 by Good brand of Holiday Inn Only one thing did not meet my need, the room temperature could not reach to 23 degree by adjusting the air conditioner, it was a little bit cold in the room. January 22, 2013
Rated 5.0 out of 5.0 by Wonderful establishment and unmatched full service... To start off, I have been a Platinum member with IHG for many years now. At the same time, I am also the Diamond member with the other well known hotel group. As the result, I have the rare opportunity to stay at many finest hotels throughout the world. I have to say, this 4-star HolidayInn Chang An West can rival with many other 5-star hotels... if not better! When I stay at this hotel, my room is "always" upgraded to one of the Executive room and an Executive suite when it's available. When I was sitting down at the Exevutive Lounge to have a drink... I was always greeted by my name. And the management always go the extra mile to satisfy my needs. For example, I like to have my coke with ice and fresh lemon. As the result, after I've arrived in my room, I would get a bucket of ice and slices of fresh lemon to go with the comp free drinks in the room. Also, my clothes was also washed/dry cleaned and ironed for me to wear the next day. Also, the full Chinese/Western breakfast is truly wonderful. I have so many choices. As being a Chinese myself, I ought for the Chinese dishes. And one of my favorite is the fresh Chinese noodles. Since the full breakfast bar is not available at the Executive lounge, the hotel would even have someone cook me the noodle on the 2nd floor and bring it to me at the Executive Lounge. I have only experienced these type of distinguish services when I stay at the Intercontinentals. I am truly spoiled and always indulge myself in this wonderful establishment. Again, I have many choices of hotels... and this one really sets the bar for others. Chitty, the Assistant General Manager is a true professional. She led a team whom really understand the notion of "care" when treating their every guest. I am honor to be their guest when I travel to Beijing... I am truly blessed!!! SM/me January 19, 2013
Rated 4.0 out of 5.0 装修没有让我睡好觉 在附近的中科院培训,那天考试。考完上午第一门后回酒店休息,听到冲击钻的轰鸣声,给前台和客房经理反复致电没有效果。下午考试没有好心情。 November 27, 2012
Rated 4.0 out of 5.0 by A great weekend in Beijing Even though the hotel is a little far away from the city, the metro is very close and the value for the price is great. Knowledgeable staff, friendly and helpful; room was quiet and comfortable; breakfast was good for the overall price and the staff very friendly; I took the weekend of a business trip to visit Beijing and this hotel fit exactly my needs November 23, 2012
Rated 5.0 out of 5.0 by 可以徹底放鬆,如同回家般的感受 幾年來已經記不清入住過幾十次了。酒店雖然時不時有些小瑕疵,但切實感到他們在不斷努力做得更好,他們在不斷進步。每次入住都有不同感動。感冒了,酒店會送來姜湯,從心裏暖得一塌糊塗。 從禮賓部門童到前臺到客房服務員每一個都親切無比。一踏入酒店猶如回到了溫暖的家。他們會根據客人個人喜好提供獨一無二的貼心照顧。加濕機,檯曆,鼠標墊,削好的鉛筆和橡皮,潔白如新的柔軟毛巾等等等等,事情雖小但體會到的是來自他們的無比關懷。 前廳光經理永遠笑容可掬落落大方,從容應對各種客人。平平永遠是陽光大男孩的樣子,燦爛的微笑時刻在櫃檯裏流淌着風風火火快速處理各種問題。曉彤永遠記得常客的喜好,竟然放棄個人休息為客人去速遞公司取會員卡!幾位大堂副理永遠工作到後半夜處理各種現場問題。 這回第一次體驗了健身中心,工作人員極其友好,雪白柔軟的毛巾和冰沁心扉的礦泉水很貼心,甚至連燈光都根據客人的喜好調節。 泰餐廳的口味一流,每次入住都要去幾次。幾個男孩子服務員雖然有點漫不經心,可能是他們長時間高強度的勞動太累了。但是領班還是能識別出常客並能記住客人的喜好菜品。 EC酒廊的小女孩似乎是新人,但也能非常熟練的掌握工作流程,能夠認出常客,並能夠姓氏服務。只是菜品永遠不變,可能要打造長峰EC歷史看家菜吧(笑)。 我這怪人往往淩晨兩三點鐘點餐。但是送餐部的工作人員始終精神飽滿,熱情無比。 不可思議的是,大堂吧的工作人員竟也能叫出我的名字,姓氏服務熱情無比! 洗衣房也很貼心,掉了紐扣的衣服他們洗後也會幫助定好。 客房服務人員雖然不太能打照面親自交流。但是他們絕大多數人特別是九樓的那位大姐,把房間收拾得一塵不染。浴缸裏再沒見過頭髮,射燈下再沒見過灰塵。 這家酒店的軟件服務遠遠超過中國4星級標準,甚至比一些5星級酒店的服務還好。上週入住中國某#賓#基酒店。那裡的硬件雖然可以,但服務和這裡沒法相比。 這裡即是商旅人士可以放鬆的良好下榻之所。 November 13, 2012
Rated 5.0 out of 5.0 by Shuttle Last weekend, it was snowing and raining. And it was difficult to catch a cab. If hotel can provide shuttle to Wukesong metro Station, that will be great! November 12, 2012
Rated 1.0 out of 5.0 by Poor Management This hotel is poorly managed. My wife and I stayed in an executive room, and received a call from a hotel staff at 2:30 AM claiming two women were in our room and requested registration. My wife told the staff that there was nobody entered the room. The staff knocked our door again at 3:00 AM and apologized for the mistake and blamed poor quality of the surveillance video system. It is clear that the staff lacks appropriate training to handle such issue. October 23, 2012
Rated 5.0 out of 5.0 by 服务优质 与其他地区的假日比,非常不错,尤其是游泳池健身中心,非常不错,对于会员的礼遇也让我满意! 我会推荐给朋友和同事,希望可以长期保持下去 September 27, 2012
Rated 4.0 out of 5.0 by 关怀有加 在京期间正好遇到连续雨天降温,酒店通过微博向常旅客给予提醒和关怀。酒店雨伞外借完的情况下,前台服务员主动将自己的雨伞提供给本人使用,非常感动。 August 9, 2012
Rated 5.0 out of 5.0 by 前台服务 我很喜欢这家酒店,因为这家酒店设施、服务都很好,尤其前台服务有一位光姓女士,很热情,很有亲和力,效率很高。 August 8, 2012
Rated 2.0 out of 5.0 by If you like being charged for items you did not use or hot rooms in the dead of summer, this is the place for you. Avoid this hotel. For the price and location, you can do a lot better. 1) Multiple trips to the lobby to get card key to work. 2) Multiple requests to have room cleaned. 3) Multiple requests to have someone look at A/C - room would not cool in the dead of summer. 4) At check out, charged for Mini-bar items we never touched. 5) Booked one room online a Price X, yet, upon arrival, forced to pay extra for same room. Staff great at apologies, but not so good at promised actions. July 14, 2012
Rated 4.0 out of 5.0 行政楼层是个不错的选择 感觉长峰假日的行政楼层从入住开始感觉都非常不错。服务人员非常热情,而且可以很快记住客人的名字。行政酒廊的服务非常好,食品和茶水也很精致。 July 11, 2012
Rated 4.0 out of 5.0 by Comfortable bed and great service. The hotel is in the excellent location. Will stay again. July 10, 2012
Rated 3.0 out of 5.0 by 酒店太旧 房间可以。服务很一般,但整家店象国營賓馆。餐饮不清楚只吃过一次早餐,地点不好,附近是旧区。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。 July 10, 2012
Rated 5.0 out of 5.0 by Bejing Most Excellent For my business trip, this was the best value to get 'away' from the city. Great buffet breakfast and dinner. Very nice rooms, and very friendly english speaking staff (mostly). I'll stay here next time. July 10, 2012
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