Rated 4.1 out of 5 by 61
Rated 4.0 out of 5.0 by Chrisis Good quality and service with major issue
Concierge service with less than average performance led to very bad after stay experience. Ordered pick-up service from airport with final delay of 1.5h on arrival. Transportation from hotel to airport not arranged as requested led to additional costs and finally missed flight!
Besides that, good experience with other hotel services.
Communication at Thai restaurant in English not easy but good quality.
Communication at night club in English nearly impossible.
May 2, 2013
Rated 4.0 out of 5.0 by lange 服务到位 宾至如归
April 11, 2013
Rated 5.0 out of 5.0 by bee111 Good Service
The service was excellent and the staff were friendly.
March 23, 2013
Rated 3.0 out of 5.0 by Travisnow So far so good
So far so good, difficult to catch taxi in the morning. MTR is better than taxi
March 22, 2013
Rated 5.0 out of 5.0 by Diego1 Great Hotel
Great hotel. Managment and staff were every friendly and helpful.
March 8, 2013
Rated 4.0 out of 5.0 by Subcap48 First visit to Beijing....
...and I would definitely return to this hotel if I was going back there. Great facilities, including an excellent gym and swimming pool - far better than comparable hotels in the UK. The location is reasonably close to city centre, I was travelling on business but managed to get half a day to look round the main city centre locations (about 25 minutes journey on the Metro). Nearest Metro stop is further away from the hotel than it looks on the map, but still easily walkable.
Food very good, I only used the 'Florence' restaurant but the others looked attractive from the outside at least. For fussy Westerners, a better selection of breakfast cereals might be an idea. The staff were delightful, very friendly and courteous without being over fussy.
Room was excellent, mine looked over the rear of the hotel but was quiet and excellently maintained with nice housekeeping touches I have also had elsewhere in IC Asia hotels #fruit in the room, complementary bottled water etc#. Never a problem getting taxis or with the door staff helping out to guide the drivers, always welcome when needed.
Only noticeable downside was that smoking was allowed in certain hotel areas #including public areas# and was noticeable as a result. Strange adn unwelcome for me, but I guess part of accepted local practice.
February 27, 2013
Rated 3.0 out of 5.0 by anne2958 Room clean but service not good
1. reception use long time to check-in, many mistakes, many sorry.
2. room services is bad, often forget clean the room. need special call.
3. location is good, food is excellent.
February 11, 2013
Rated 5.0 out of 5.0 by JohnXY 早餐出乎意料礼遇，非常感动！
February 4, 2013
Rated 4.0 out of 5.0 by snowing Good brand of Holiday Inn
Only one thing did not meet my need, the room temperature could not reach to 23 degree by adjusting the air conditioner, it was a little bit cold in the room.
January 22, 2013
Rated 5.0 out of 5.0 by SamAIG Wonderful establishment and unmatched full service...
To start off, I have been a Platinum member with IHG for many years now. At the same time, I am also the Diamond member with the other well known hotel group. As the result, I have the rare opportunity to stay at many finest hotels throughout the world. I have to say, this 4-star HolidayInn Chang An West can rival with many other 5-star hotels... if not better!
When I stay at this hotel, my room is "always" upgraded to one of the Executive room and an Executive suite when it's available. When I was sitting down at the Exevutive Lounge to have a drink... I was always greeted by my name. And the management always go the extra mile to satisfy my needs. For example, I like to have my coke with ice and fresh lemon. As the result, after I've arrived in my room, I would get a bucket of ice and slices of fresh lemon to go with the comp free drinks in the room. Also, my clothes was also washed/dry cleaned and ironed for me to wear the next day.
Also, the full Chinese/Western breakfast is truly wonderful. I have so many choices. As being a Chinese myself, I ought for the Chinese dishes. And one of my favorite is the fresh Chinese noodles. Since the full breakfast bar is not available at the Executive lounge, the hotel would even have someone cook me the noodle on the 2nd floor and bring it to me at the Executive Lounge.
I have only experienced these type of distinguish services when I stay at the Intercontinentals. I am truly spoiled and always indulge myself in this wonderful establishment.
Again, I have many choices of hotels... and this one really sets the bar for others. Chitty, the Assistant General Manager is a true professional. She led a team whom really understand the notion of "care" when treating their every guest. I am honor to be their guest when I travel to Beijing... I am truly blessed!!!
January 19, 2013
Rated 4.0 out of 5.0 装修没有让我睡好觉
November 27, 2012
Rated 4.0 out of 5.0 by PeBr A great weekend in Beijing
Even though the hotel is a little far away from the city, the metro is very close and the value for the price is great. Knowledgeable staff, friendly and helpful; room was quiet and comfortable; breakfast was good for the overall price and the staff very friendly; I took the weekend of a business trip to visit Beijing and this hotel fit exactly my needs
November 23, 2012
Rated 5.0 out of 5.0 by KaKii 可以徹底放鬆，如同回家般的感受
November 13, 2012
Rated 5.0 out of 5.0 by Augu Shuttle
Last weekend, it was snowing and raining. And it was difficult to catch a cab. If hotel can provide shuttle to Wukesong metro Station, that will be great!
November 12, 2012
Rated 1.0 out of 5.0 by John522 Poor Management
This hotel is poorly managed. My wife and I stayed in an executive room, and received a call from a hotel staff at 2:30 AM claiming two women were in our room and requested registration. My wife told the staff that there was nobody entered the room. The staff knocked our door again at 3:00 AM and apologized for the mistake and blamed poor quality of the surveillance video system. It is clear that the staff lacks appropriate training to handle such issue.
October 23, 2012
Rated 5.0 out of 5.0 by xiaoyuege 服务优质
September 27, 2012
Rated 4.0 out of 5.0 by JohnXY 关怀有加
August 9, 2012
Rated 5.0 out of 5.0 by hbclht 前台服务
August 8, 2012
Rated 2.0 out of 5.0 by jtbearden If you like being charged for items you did not use or hot rooms in the dead of summer, this is the place for you.
Avoid this hotel. For the price and location, you can do a lot better.
1) Multiple trips to the lobby to get card key to work.
2) Multiple requests to have room cleaned.
3) Multiple requests to have someone look at A/C - room would not cool in the dead of summer.
4) At check out, charged for Mini-bar items we never touched.
5) Booked one room online a Price X, yet, upon arrival, forced to pay extra for same room.
Staff great at apologies, but not so good at promised actions.
July 14, 2012
Rated 4.0 out of 5.0 行政楼层是个不错的选择
July 11, 2012
Rated 4.0 out of 5.0 by caoling Comfortable bed and great service.
The hotel is in the excellent location. Will stay again.
July 10, 2012
Rated 3.0 out of 5.0 by Simray 酒店太旧
July 10, 2012
Rated 5.0 out of 5.0 by gregkong Bejing Most Excellent
For my business trip, this was the best value to get 'away' from the city. Great buffet breakfast and dinner. Very nice rooms, and very friendly english speaking staff (mostly). I'll stay here next time.
July 10, 2012