Rated 5.0 out of 5.0 by irene91 Excellent experience
The hotel is a new hotel, near by Tsinghua university and summer palace. The hotel has a indian restaurant, provide traditional indian food. We can see the indian chef cooking through the open kitchen, it's very interesting. The hotel also provide free shuttle to tsing hua and subway in the morning. It's really useful and helpful.
The hotel is valuable to stay.
May 22, 2013
Rated 5.0 out of 5.0 by tamako A very nice hotel
Great hotel lobby, very well decorated. They had no superior rooms upon my arrival, so i was upgraded to deluxe for free. The room was very nice, food and services were also quite good.
May 10, 2013
Rated 5.0 out of 5.0 by worldtraveller9 Very comfortable
I stayed 6 days in April 2013. Great service, great rooms, the hotel is new. You need some patience talking with some of the staff in the English language, eventually they will understand you.
Recommend it very much
May 4, 2013
Rated 4.0 out of 5.0 clean, comfortable but bad location
bad location, hard to get taxi, no shops around, very dusty outside.
clean inside, helpful staff, comfortable bed, late check out for members, good food in the lobby.
April 29, 2013
Rated 3.0 out of 5.0 by HCHCHC Inconsistent commitment and services
Stayed in this hotel for total 4 weeks.
First week, was told my room was without breakfast.
Second week, same price, was told can have breakfast.
Third week, was told that I need to upgrade my room in order to have breakfast.
Fouth week, was told that although upgrade my room, I still can not have breakfast.
This is very bad experience and I will never select this hotel again.
April 20, 2013
Rated 2.0 out of 5.0 by BusinessInBeijing Staff training & attitude a bit disappointing
Check-in OK, room good. Lounge service OK, evening snacks ran out very quickly.
However, when checking out at Executive Lounge, the employee in charge was unable to cancel the deposit from my credit card. After 15 minutes or so, she initiated a new payment and instructed me to visit the main front desk for deposit issue, telling that the duty manager has been informed.
At the front desk (lobby), the duty manager was not present, or at least was not identified. The employee attending to matter claimed it’d take 3-7 days to settle the deposit, and she’d need to send a fax to my bank, telling that I have a foreign (non-Chinese) VISA card. However, the card in question is issued by China Merchant’s Bank, which she did not even check!! After I told her that, the deposit was cancelled successfully.
I asked for the reason on why the issue took a long time, and the answer was “maybe the person in Executive Lounge didn’t know how to do it”. In addition to that, the service (not checking the card to do the right actions, overall attitude) the from the person in question at the lobby front desk was not acceptable. The whole check-out –process took nearly a half an hour, which is not acceptable either.
Overall, I found the particular experience very unsatisfactory, showing obvious shortcomings in hotel staff’s training and skills, which I'd certainly hope the hotel looks into.
April 16, 2013
Rated 5.0 out of 5.0 by mirandashek Very helpful staff and a nice hotel
The hotel is newly furbished. And the staff were extremely helpful. It is located in Haidian District, and there are shuttle bus services available to the nearest subway station. It is slightly far away from the city centre. I will definitely come back next time when I travel to Beijing.
April 7, 2013
Rated 5.0 out of 5.0 by Welshref Great Hotel
I would have given an all excellent review but for the breakfast. Being a Westerner, I would have liked to have had hot food. The food in China (not just at this hotel) is not generally hot. Fried eggs were pre-cooked but they did cook fresh if asked. The sausages were of the hot-dog variety and the bacon was mainly rind and little meat. The beans were cold.
Don't get me wrong, the above paragraph is just a minor complaint as the hotel itself is great.
April 5, 2013