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Rated 4.2 out of 5 by 234 reviewers.
Rated 5.0 out of 5.0 by 服务 整个酒店的服务都很满意,不管是开房,��房,送餐,帮助等等,有种宾至如归的感觉,我已经第三次下榻该酒店了,很喜欢酒店的风格,如有机会,还会光临。 May 14, 2015
Rated 1.0 out of 5.0 by 服务最差的Hoilday In 从入住到离店,前台服务人员始终摆着一张臭脸,房间空调坏了打电话迟迟没有得到解决,毛巾有点脏需要更换,但迟迟得不到响应.以前住的都挺好的,不知这次为什么会这样? May 11, 2015
Rated 4.0 out of 5.0 by 服务一流 1、我向前台提出代收蛋糕的请求,前台很贴心的询问是否需要冷藏。 2、礼宾在其下班之前电话联系我12点前是否能取走蛋糕,并告知我原因 May 6, 2015
Rated 3.0 out of 5.0 by 环境不错 环境不错,早餐很满意 可能是当时入住 的人比较多的缘故,感觉服务态度和水平上还需要更进一步的提高. 总体来说,和其他洲际酒店的服务水平来比较,还有提高的空间. May 3, 2015
Rated 4.0 out of 5.0 by Impressive overall The rooms in this relatively new hotel are spacious and well designed. The hotel lacks a certain feeling of privacy in the bar and restaurant areas as they really are simply open plan extension of the hotel lobby. Proximity to the new line 15 terminal metro station is an asset and it is a good choice for anyone visiting Tsinghua university. April 30, 2015
Rated 1.0 out of 5.0 by 不熟悉业务,服务意识缺��� 今年一季度在红杉假日住宿十五天以上,有较多不愉快体验,总结来说就是服务意识缺失。略举几例: 1.本人膳悦会卡会员,在餐厅用餐,没带实体卡,我出示电子卡不予打折,致电会员服务中心客服明确说明只需要会员号即可。 2.膳悦会BFR 75折的券前台和经理均不认识,我那天的入住给了我NQS。 以上两点说明酒店对膳悦会的业务不熟悉。 3.酒店常年积分换房只能兑换吸烟双床房,我曾email要求备注上我要非吸烟的客房,无果(不曾给我回复)。由此可见贵酒店根本不关注客史。 4.今天(4月30)预定的豪华升的行政层,理应给全部行政待遇,去吃早餐却告诉我不含早。 5.酒店偷工减料不提供executive的benefits,我上到酒廊门口才发现原来包含minibar软饮。 6.餐具卫生堪忧。某次在大堂点了杯干白,杯子不清洁,向服务员提出后,居然拿抹布给我擦,我看了默默走开了。今天(4.30)早餐的餐具不干净全是灰,见附图。 7.欢迎水果质量,在北京所有IHG旗下的酒店能排进倒数前三。我住过北京IHG旗下的20家酒店(总共25)。 本人抱着能忍则忍,能不投诉就不投诉的态度,酒店评论只陈诉事实,尽量不掺杂个人情感。给酒店指出不足是希望能有所改进。 April 29, 2015
Rated 5.0 out of 5.0 by 非常好的酒店 服务一流,硬件一流,各方面都非常好!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! April 27, 2015
  • 2015-05-22T14:40:44.266-05:00
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