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Rated 4.2 out of 5 by 185 reviewers.
Rated 3.0 out of 5.0 by 服务一般 硬件设施不错,但是服务软件和细节做得不够,希望今后改善,并加强管理。 尤其是对于优越会会员、一次服务不好、可能就会给客人带来不好的印象。 January 19, 2015
Rated 5.0 out of 5.0 不错,值得再去 总体来说,各方面都不错,酒店的洁净、服务、舒适都很好,值得入住,增加更多对会员的增值服务,或者特价房间。 January 9, 2015
Rated 5.0 out of 5.0 床品舒适,房间安静 非常好 避免进行客户服务咨询。 请访问“宾客关怀”或“联系我们”直接了解相关信息 - 尽量不要提及竞争对手或住宿的具体价格 - 请勿加入任何个人身份信息,例如全名 January 8, 2015
Rated 1.0 out of 5.0 by Bad experience due to poor service Bad experience throughout the entire stay. To be fair, the room was very nice and the food at the Indian restaurant was good. Unfortunately, those are pretty much the only nice things to say about my stay. 1. At check-in, I asked the lady if there was still a king-bed room available. Without even checking, she immediately said no and gave me a double bed room. Then I decided to ask again and went to another person at the front desk. Turned out there were multiple king-bed rooms available. 2. It took 5 calls and almost 1 hour for them to deliver my welcome fruit. (However, I do have to give credit to the staff I spoke to on the phone who followed up with me multiple times to see if the fruit was delivered). 3. While ordering at the restaurant, I asked the waitress if she could ask the chef to see whether there was curry in the dish I was going to order as I did not want a curry dish that day. Without even attempting to ask, she immediately told me the only thing without curry on the entire menu was rice because apparently, according to her, it was an Indian restaurant...shocking. So I requested to speak to the chef myself, and guess what, the waitress did not know what she was talking about. (The chef was nice by the way and the food was good). 4. Breakfast at the Executive Lounge was very limited and below my expectation. 5. I requested a copy of hotel folio sent to my email at check out and now days later, I still don't see it anywhere. January 6, 2015
Rated 5.0 out of 5.0 by Sehr nette Unterkunft Aufenthalt war sehr entspannt und unkompliziert. Kann ich weiterempfehlen January 4, 2015
Rated 5.0 out of 5.0 by 服务好 性价比高 服务好 性价比高 遇到问题 前台服务人员能够第一时间帮助解决~希望以后可以提高网络质量 提供更多的免费电视频道 January 4, 2015
Rated 4.0 out of 5.0 服務很好 服務態度很好,房間干淨舒適,距離清華大學較近。唯一不好的地方是,在吸煙樓層空調會吹出煙味。但整體來說,是一間很不錯的酒店,值得推薦。 January 2, 2015
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