Rated 4.0 out of 5 by 104
Rated 5.0 out of 5.0 by 墨翟小秘 环境优雅宾至如归
August 14, 2014
Rated 1.0 out of 5.0 by 阿弥陀佛 是我住过最不好的假日
August 3, 2014
Rated 4.0 out of 5.0 by 中国女人街 微笑服务
August 3, 2014
Rated 1.0 out of 5.0 by Zuo123 Nice Location, Poor Service & Fair facility
The hotel is conveniently located at South Beijing, only 15 minutes drive from the bullet train station, Beijing South and also 20 minutes walk from Temple of Heaven which is quite convenient. It is also only 20 minutes drive to Yizhuang my destination of this trip and that's the main reason for me to choose this hotel.
This hotel has quite some history and clearly needs some improvement in its facility. I stayed at the suite room next to the Club Lounge probably one of the better rooms of the hotel. However, it is at the top floor and very close to the air condition machine. I was woken up every night by the noise at night when the machine decided to start / reboot. When I complained about that to the manager on duty he seems to be well aware of that. But unfortunately, the hotel still put me to that room and not sure if that's their interpretation of the platinum upgrade. Actually the reservation is a suite room and just give me one that's quiet is good enough.
In addition to that, the curtain in the room is not functioning well. The curtain is made up of three pieces so I have to use chairs and sofa to block the curtains to make sure not too much light leaks in during the connections. Typically, you would expect the curtain to overlap with each other which is not possible for this hotel.
The pool only opens at 700 in the morning and when I called to request an earlier access that was denied. Had the same request with other IHG hotels but was agreed. Having said that, the manager on duty did visit me when I was waiting outside the gym which is a plus.
The worst of my experience of this stay is the check out. I had an small issue regarding the bill and the staff handling it insisting her viewpoints and finally when I got the attention from the manager on duty it turned out that she was wrong. Would be great if she can checked with her manager directly to save me the time.
Unfortunately, the staff has already overcharged so she needs to refund some back to my credit card and reissue the statement. I went for breakfast first and asked her to process that when I'm having breakfast as I was in a hurry. Unfortunately, I did not receive the corrected folio / invoice after my breakfast and when I went back to the front desk to check, she told me that she was not sure about one small question. I could not remember exactly what her question was but probably whether I need a folio with my invoice or something so she has been waiting for the whole time without doing anything. The front desk is 10 meters away from the breakfast location and I would be happy to come back to answer the question if I knew there was one. Why can't she just drop by and clarify that is beyond me in particular when I told her I was in a hurry so wanted to have my breakfast while waiting. I'm sure she is not busy all the time as when I dropped by to check she is not with other guests.
Clearly, the hotel have some work to do with their front desk staff and I suspect the room selection was also made by one of those. The manager on duty was well trained but unfortunately not very helpful in resolving the issues.
Lastly, when I first submitted this review, I was told that this could not be posted because I mentioned another hotel's name and some specific rate. I've modified it accordingly and hope it would pass through this time. One thing I have to say is that I posted unsatified experience with other IHG propoerty before on the same website and was asked to clean up something to meet the rules which is fine. However, the property did contact me to apologize at the same time and provided update on what they could do as a follow up. This time, nothing happened one week after receiving the system notification that my review could not be posted. Hope this will go through this time.
August 2, 2014
Rated 5.0 out of 5.0 by notting 评价
July 31, 2014
Rated 5.0 out of 5.0 by John71717171 Quite and comfortable room
The staff are always excellent the hotel is always a nice place to return to when in Beijing.
In the morning, breakfast and the quality of service is excellent as usual with the attention to detail to make the stay pleasant and rewarding.
The bell boys, room attendant, the cafe and front desk staff are always excellent to deal with.
July 29, 2014
Rated 4.0 out of 5.0 by 细水长流 酒店交通方便，性价比不错
July 24, 2014
Rated 5.0 out of 5.0 by 杨元华2011 员工服务态度很好。
July 19, 2014