Rated 4.6 out of 5 by 38
Rated 3.0 out of 5.0 by Maherino Staff
Bad staff , I had to ask more than one time for everything I want .
I'll never go back there :-(
December 20, 2013
Rated 4.0 out of 5.0 by Semsem65 Friendly staff, but poor housekeeping
The staff all around the hotel are very friendly and helpful. Rooms are quite spacious enough but the view is not encouraging. The location is in a very authentic and live area, yet crowded with heavy traffic. The real disappointment came from the housekeeping, no consistency whatsoever in making the room (always forgetting something), you would always doubt the fresh towels in your bath to be unclean or even used before (sometimes you can smell perfume in the towel!!!)
October 29, 2013
Rated 3.0 out of 5.0 by Tamer25 comfortable but ..
the hotel is very centric, people are really nice however i had black water coming out of my tub when i went for a shower, dirty towels were no being changed after each room service, absence of any staff for 2 hours in the pool, no lifegaurd and i had to get a towel from my room as for two hours there was absolutely no on by the roof top pool. finally i booked a superior room and i am totally sure that it was a standard room
October 26, 2013
Rated 5.0 out of 5.0 by Tamrayes Great location for a live stay
I'm an intercontinental loyal traveller. I chose this location in Hamra to get a live lebanese experience. You are surrounded with proximity to downtown, Raouche, Zeitona bay as well as cafes, authentic restaurants and night clubs. The staff was very helpful and welcoming specially Lara at the reception and Mr Elly the front desk manager. Taxis was always in front of the hotel. Don't expect a great view from your room, high floors can see the sea but after tens of buildings. After complaining that the mattress was not very comfortable, towels were clean but old and thin and the bath tub is a bit slippery, i was going to fall twice using the bath tub mat, the front desk manager offered me a free upgrade to an executive suite. I thanked him and rejected the upgrade as it has the same conditions that I complained of. The have a great view pool and restaurant at the top of the building where you can see the sea and the mountains but for a sensitive person to electromagnetic waves I started getting a headache after minutes there from the Microwave links and mobile stations on the roof. Will stay there again whenever I want to be in Hamra.
October 15, 2013
Rated 5.0 out of 5.0 by Azahluth Excellent
Perfect hotel. The best place to stay in Beirut, Staff 10.
September 30, 2013
Rated 3.0 out of 5.0 by Nafez Disappointed
As a platinum member and a loyal IHG customer, I'm very disappointed about this property.
The rooms were mediocre at best. The front desk staff always find excuses to not give me points for my stay, and the internet is an embarrassment.
I would personally not recommend this location to anybody else. I'm forced to stay here because it's location it's convenient for the business dealings I have when I'm in Beirut.
The property still has a problem with the cleanliness of the water.
September 27, 2013
Rated 4.0 out of 5.0 by elnakma Excellent Stay!
I stayed at the Crowne Plaza Hotel Beirut for a weekend in August 2013. Here are a few observations of my stay:
1) Courteous and professional front desk staff with impeccable service (I was pleasantly surprised of how professional and calm they were in dealing with a very obnoxious guest checking out),
2) Was upgraded as a Priority Club member (a very nice touch),
3) Comfortable room with good amenities even though I have to admit that I'm not very fond of the partial glass screen in the bathtub (can be very messy and does not prevent the shower water from getting all over the bathroom),
4) Location is ideal on Hamra street with many restaurants, pubs and shops close by,
5) Did not try the breakfast,
6) No free Wi-Fi in the room.
September 7, 2013
Rated 5.0 out of 5.0 Great Stay
The location is super. Staff friendly, professional, efficient and effective with a true "spirit to serve'
September 2, 2013
Rated 5.0 out of 5.0 by Enrike01 Amazing!
One of my best stays at Crowne Plaza, It was a mini romantic vacation for me & my wife, the staff went out of their way specifically Sara the customer relation manager, she made sure we have all our plans looked after with style! the follow up was amazing. all staff did a great job
What I really liked was the staff team work spirit and how they support each to ensure the customers are looked after..
Zakieh makes great manakeesh :)
Really we got the Royal treatment! Way to go Crowne Plaze Hamra., Beirut
I would definitely come back again!
Best wishes to a great team.
September 1, 2013
Rated 4.0 out of 5.0 by lastdewdrop Good experience
Stayed for four nights from 19th July 2013 with my wife. Convenient location. Good amenities and services. Sleep was disturbed due to noises of kids from adjacent room.
August 1, 2013
Rated 5.0 out of 5.0 by Eloy63 Excelent experience
It was my fifth time in Crown Plaza Beirut. I strongly recomend this hotel to all my friends. maybe there are more fancy hotels over there but the diference is the staff and the personal touch of members of the team. Special recomendations for the GM and Mr Antoine (Who is very well knowm and appreciate for all the guest). Ah, try the supergym. It is super
July 29, 2013
Rated 5.0 out of 5.0 Great hotel great staff great location
Excellent and great staff, location at hamra street is great. Everyone at the hotel was helpful, It was a quick stay and I think I made the right decision by choosing your hotel.
July 5, 2013
Rated 5.0 out of 5.0 by Raz007 Great friendly service
With the location being central to everything this place it the best. But what stood out to me more than that was the great friendly service that I received every time I entered the hotel as well as everytime I asked a question.
The front desk team was efficient and very knowledgable and always there to help. The concierge was also fantastic, he found us placed to go to in the evening and also made some recommendations which was very nice of him.
All and all they all lived up to the great Lebanese hospitality that everyone talks about.
A+ in service from me.
June 30, 2013
Rated 5.0 out of 5.0 by luisBos Comfort in Beirut
I stayed in the Crowne Plaza in Hamra, Beirut for a week in June, 2013. The staff were all super helpful, the breakfast was expansive and very tasty and the rooms were clean and secure. The location is superb for many activities in Beirut. A great spot in Beirut.
June 17, 2013
Rated 5.0 out of 5.0 by BnJeddah Great Service
Hi, use ICH almost for all my travel, both business and pleasure. Crowne Plaza Beirut is one of the best in the group for staff, comfort and ambiance. Great room, great views , great food, really enjoyed my stay there, it is the only Hotel I stay in while I am in Beirut.
May 23, 2013
Rated 5.0 out of 5.0 by Barhoum My visit to Beirut
I am fully satisfied with the services offered by the Crown Plaza Hamra Hotel,the front desk as well as the reservation people are very nice and helpful.
April 11, 2013
Rated 5.0 out of 5.0 by HarryM90 A rare example of excellent value for money
I don't write reviews, but this hotel demands an exception be made. If you have stayed in many hotels and are constantly being let down by annoying omissions and lack of attention to detail, then Crowne Plaza Beirut could be the hotel for you. Everthing is in its proper place and presented with care and enthusiasm, creating an atmosphere which truly reflects the best aspects of Lebanese hospitality and friendliness.
April 5, 2013
Rated 4.0 out of 5.0 by sdgd room
room was confortable,but was not ready and we waited abt 2 hours
March 2, 2013
Rated 4.0 out of 5.0 by Geo747 Comfortable, Friendly Staff
We visited this hotel many times over the past five years. last stay was in January 2013. Friendly Staff . Clean rooms . Location is very good close to AUB and LAU. Lively area with restaurants, coffee shops and good for some shopping.
February 5, 2013
Rated 5.0 out of 5.0 Jan2013
Good location and great staff!
Special thanks to the staff (Amer, Lara, Antonie, Marwa and Marie)
February 3, 2013
Rated 5.0 out of 5.0 by Arayer A very nice hotel
A very nice hotel
A very good location
January 8, 2013
Rated 3.0 out of 5.0 by Tamer340 Complain
First I would like to thanx all z stff for being so helpful to correct aa fault as I always book in advance and request to have a room at 18 or 19 floor but what has been found upon my check in a room on the 12 th floor although i always book in advance 1 month and also i am a regular customer to this hotel and he check in guy was so helpful to change the requested room to the 18th floor , but the room wasnt prepare for a platinum guest as there was no fruits or any welcoming or even a greeting for the new year so I am thinking to move out from this hotel to another .
January 2, 2013
Rated 5.0 out of 5.0 by syria Fantastic Customer Service
Every single staff member was extremely pleasant and very helpful.
January 2, 2013
Rated 5.0 out of 5.0 by Abdin Very good choice
This is not my first stay at this hotel, I know most of Beirut fine hotels, this a great one, considering location, comfort, staff, price, and overall experience .
Friendly management , nice view, quite and nice lounge at the 19th floor(very nice staff tony and marwa).
Highly recommend .
December 12, 2012
Rated 5.0 out of 5.0 by Abdin Beirut stay at crown plaza
Great hotel, friendly management and staff, strategic location , comfortable and clean.
The lounge on the 19th floor has a great view, the staff ( tony and marwa) are very nice and friendly.
December 10, 2012
Rated 4.0 out of 5.0 by Ohlsen Beirut
The hotel is placed in the center of the city which makes it easy to take a work for shopping in the same street as the hotel, as well as the cost line is only a few min. away by foot.
As many may have forgotten, Beirut is a place to visit for both turist and business.
Hotel lives well up to the Crown Plaza Name.
A hotel I will visit again in my future trips to Libanon.
December 5, 2012
Rated 5.0 out of 5.0 by aj27 very comfortable.
they have always taken good care of me and the reason why I go back each time i am in beirut.
December 2, 2012
Rated 5.0 out of 5.0 by Sbeihi The Hotel is great
The hotel including the whole stff are very good, helpfull . I do recomend this hotel.
November 22, 2012
Rated 5.0 out of 5.0 by Khafneh Nice Hotel
I stayed 2 nights in this lovely hotel all was good location rooms and restaurant, very friendly staff
November 21, 2012
Rated 5.0 out of 5.0 by sporty Great
Enjoyed my stay even though it was for one night only. The staff at the reception were very helpfull and pleasent. Service was excellent. Rooms are well equiped form bathroom amenities to in room safe and complementary coffe. The hotel is in the middle of Hammra Street and close to shopping areas, business center of Beirut, restaurants near by and over looks the sea.
October 23, 2012