Rated 4.1 out of 5 by 299
Rated 3.0 out of 5.0 by SunshineonLeith Good hotel but
The hotel was fine but the disabled access room was not to the expected standard. Asking for something as simple as a rubber mat for inside the bath was met with a towering mat being delivered. Told next day couldn't provide mat due to cleanliness - so I couldn't use bath.
Internet connection was unusable - due to too many hotel guests - needs to be resized not an acceptable excuse.
April 26, 2015
Rated 2.0 out of 5.0 by Daniel50 Room With(OUT) A View
As a Platinum Ambassador member I think I have always written positive reviews about the IHG chain and my stays. This experience was very disappointing. The view was DISMAL, like looking into a mine shaft, see photo. The whole three day visit the bathroom door was never repaired, see photo. I brought both matters to the attention of the manager by way of a letter the morning after arrival, no acknowledgement received let alone improvements. I was at the end of a long and tiring business trip, my junior colleague even had a couch in her room (and better view) and yet she has no status at all within the chain. I received a welcoming card form the manager, placed in my room. As mentioned, i wrote a letter to him the next morning, checked first with the reception staff that he was there, they said yes but never heard boo from him the whole three days.
I wasn't aware also that there is no parking but you receive a discount from the hotel when they validate your card. However, there is no where to park out the front and I had a lot of luggage so quite a tiring hike form the multi story car park down the street. When i arrived I was also told I didn't have a reservation and they had no spare room until three nights hence. After a few minutes they did find my reservation. The reception staff were lovely. "Would I go back again", I doubt it.
April 26, 2015
Rated 4.0 out of 5.0 by Aholdcroft Monthly stay
I usually stay at this hotel once per month.
I like the location and the staff are generally helpful. The rooms are nice, if not sometimes a bit tired, but they are comfortable enough when working away from home.
My only reason for marking the food to 3 is because the choice is not extensive enough for me. I try to follow a gluten free diet and when asked what the vegetables of the day were, I was informed cauliflower cheese! I asked if there was anything else however the server serving me said no. Luckily one of the other servers overheard and offered to ask the kitchen for peas and carrots, which I accepted. The food was cooked and presented well.
April 24, 2015