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Rated 4.1 out of 5 by 111 reviewers.
Rated 4.0 out of 5.0 by comfortable bed and good facilities Hotel is in a very good location. Family Room was perfect an all beds were very comfortable. The use of the pool and other facilities made the stay very good value. Would highly recommend this hotel. February 28, 2014
Rated 3.0 out of 5.0 by Missed opportunities Much about the hotel was good and in line with Holiday Inn's standard and approach. What let it down was attention to detail throughout and a few specific aspects. When I checked in the only girl on reception was extremely helpful and pleasant but, as she admitted herself, very inexperienced. I produced my Gold Card as I checked in; no mention was made of this; I realised she did not know what it was when she asked me if I wanted to join the Reward Scheme! When I questioned whether I got a free drink/extra points offer, she sent for someone else, who came -- with a less than gracious attitude -- and eventually found the vouchers at the back of a drawer (this was not a major incident but after a seriously delayed flight I did not want further delays.) In my room, one of the lights over the mirror did not work -- I did not notice until I was getting ready the following morning, so did not report it. On the other hand, the room service meal was quick, efficient and very pleasant. The biggest problem was a slamming door: this was at 2 a.m., it woke me, and I counted 12 slams after I had become aware of it, so there were more. I did not report this either as I continued to hope it would stop; there were no voices and always seemed to be the same door. I visit Belfast twice a year for work but have not stayed at this hotel before. I probably will not do so again. February 28, 2014
Rated 3.0 out of 5.0 by What is happening I stayed two nights, the room was comfortable & clean (a lot cleaner than my last two Holiday Inn’s I have stayed in) the first night the service & food were excellent at both dinner & breakfast. There was however a broken bulb in the desk light (pin broken off the bayonet) so I took it out & laid it next to the light in case the maid did not turn on the desk light to notice it, the next day the bulb had gone but not replaced? the second night I decided to eat in the hotel again as the previous night had been so good. Big mistake the bar was crowded which was fair enough but it was different staff in the restaurant & the service was atrocious, The food was still good but I like my chips with my steak, not following well behind. I have tried to work out my bill but I cannot other than to say it probably reflects the service on the second night. I use this hotel because the location suits me & the service is usually very good, I will be back in April when hopefully everything is back to normal February 3, 2014
Rated 5.0 out of 5.0 by Perfect location, perfect place Great location, surrounded by facilities. Very cheap considering the amazing breakfast choice, and facilities of a swimming pool, gym, sauna, steam room, etc. The staff are very down to earth, extremely friendly and helpful. Without a doubt the best place to stay for value and facilities. Kids stay and eat free so will we return with the kids next time? Absolutely! January 27, 2014
Rated 4.0 out of 5.0 by Good All Round Room, service, buffet breakfast all great. Relatively basic evening snacks/ meals offered in restaurant but we didn't eat in - don't think many do !. Conveniently located for city centre, Great Victoria St bus/train station and restaurants etc. . January 15, 2014
Rated 4.0 out of 5.0 by Breakfast Have stayed here a number of times and always enjoyed our stay. Especially the breakfast. On this occasion a little disappointed as ran out of some items and the beef sausages no longer on menu. One of few hotels that had still offered these. Room and facilities good but heating/air conditioning rarely work but generally still comfortable. Staff friendly and helpful. Hotel in great location to shops and nightlife. January 11, 2014
Rated 5.0 out of 5.0 by Best in Belfast MyStay I've been staying in Belfast for work since July 2013 (nearly 6 months). This was the first hotel I stayed at but I also tried Days Hotel, Hilton, Travel Lodge and Jurys. Without a shadow of doubt this is the best hotel out of all of them and this is why its been the only one I've returned to for the last 5 months. Staff The staff are lovely and will do anything for you. If something does go wrong (it can happen sometimes) they are very quick to put right and with compliments. It's not just front of house staff but the bar staff and the cleaners/porters. All very nice and friendly. Night or Day you are greeted with smiles. Rooms The rooms are well designed and comfy. An extra bonus is having a fridge in some rooms which is great for when you have longer stays, as you can keep real milk and other cold food items in your room. Location It's perfect location. Whilst in the middle of the city, it is still quiet and not a lot of street noise. It's good for me as it is close to work but is also good for anyone stay for leisure as it is close to everything else too. Restaurant The food is nice in the restaurant but my only criticism is that I didn't feel it best value for money. With the offers elsewhere in the city its hard to compare. But if you didnt want to venture out it would be perfect for a relaxing time for some grubs and a little drink before settling back into your room. Rewards Express check in for IHG Gold/Platinum members is great. Quick sign of your name and within minutes you are in your room. But for Club members check in is quick and easy and generally a good laugh with the staff while they are doing everything to make sure you have the best stay. I highly recommend this hotel for anyone needing to stay in the city for leisure or business and I can only hope you stay has been as enjoyable as mine over the last 6 months. January 10, 2014
Rated 4.0 out of 5.0 by First class Leisure and facilities but early breakfast finish time Would highly recommend the facilities and staff. However the early breakfast times (only served until 9.30 left us (and many other guests) feeling rushed. We arrived for breakfast at 9.20 along with many others and had to wait for a seat. Then the chef was running out of prepared food and had to put more on, for which we had to wait a further 10 minutes. In fairness to the chef & staff they kept working to ensure everyone was fed, but I reckon they werent finished until at least 10.15. Usually a hotel will offer breakfast until at least 10.30. I hope the management & policy makers read my opinion and make a change. January 5, 2014
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