Rated 4.2 out of 5 by 176
Rated 5.0 out of 5.0 by SAND14 Great hotel shame about sofa bed
We had a great stay except for my son who was sleeping on the sofa bed. It was very hard and uncomfortable and very short for an average sized 14 year old
August 27, 2014
Rated 5.0 out of 5.0 by GMac79 Great Stay
Great stay, very comfortable room and very professional staff. Would recommend this hotel to friends and definitely stay again in the future.
August 27, 2014
Rated 3.0 out of 5.0 by Angie mcn Very uncomfortable children's beds
Staying with husband 2 children in a family room. Very small indeed and childrens beds very hard.
August 27, 2014
Rated 5.0 out of 5.0 by kerry31 excellent
excellent stay. room was spotless, food was great and swimming pool was great my daughter loved it
August 26, 2014
Rated 4.0 out of 5.0 by BillDFC Hotel Experience
Had an enjoyable 2 night stay in the heart of the city and only a quick 10 min taxi ride from City Airport.
Bedroom was spotless with a very comfortable mattress.
August 22, 2014
Rated 1.0 out of 5.0 by MikeB_uk Poor room maintenance and food services
Supply of towels below standard and maintenance of room also below. e.g. Missing sink plugs in hand basin and bath. Noisy outside in corridor due house keeping activities.
No 24 hour room service and breakfast finishes at 9.30am, so don't be late!
August 21, 2014
Rated 3.0 out of 5.0 by Bruiser101 Central Reservations
Please sort out your Central Reservations. Train them on what the individual hotels do and do not have so that they are not selling on a lie.
If it wasn't for the great efforts on Anna's (reception) part to fix the problem, we would be A LOT angrier. She should not have been put through what she was put through by your Central Reservations team.
August 20, 2014
Rated 3.0 out of 5.0 by DT65 Disappointing!
Family break away for 2 nights.
Rooms clean and comfortable. Pool great.
Receptionists pleasant and well trained.
Food - poor and massively overpriced. Had looked at a menu in the room as we were late arriving and decided it was too late to go elsewhere - wish I had. Waitress showed us menu which was totally different to what I had seen in room and not at all as appealing. When I asked about other menu was told that was for room service only. (Later found out that other menu was available! Poor staff training) We then had to wait 45 minutes for evening meal. When complained the manager did offer discount but when food arrived quality very poor and not worth even the discounted price. My advice - don't eat evening meal here, go elsewhere.
Breakfast was fine but then how can one go wrong with breakfast! Staff an issue. Had a pot of coffee with breakfast. When asked for a refill, was given tea and the waitress argued that was I had. I don't drink tea at breakfast! I eventually got coffee but waitress made her feelings very clear with her body language and facial expressions.
Bar staff and restaurant staff lacked training of any kind as far as I could see. Bar man not very friendly or pleasant. Lots of training required!
Don't think I'll be back. Shame, as the location good with the bonus of having a pool which the kids loved and if it hadn't been for the above reasons, would have given a much better review and probably returned!
August 15, 2014