Rated 4.6 out of 5 by 40
Rated 5.0 out of 5.0 by scottinthesky Exceptionally good experience, near-perfect staff service
This my my first visit to Serbia and so also to this hotel. From the moment I checked-in until the moment I left, virtually everything about the stay was superb. I have been a Priority Club member for over 10 years and I can't remember ever meeting a team of staff so friendly and happy and dedicated to customer experience. The reception team, including a trainee, were all very helpful and went out of their way to offer local assistance.
The bar and restaurant staff were outstanding and the level of service was like a five-star restaurant. I'd highly recommend you use the hotel's breakfast service - its a brilliant way to start the day and far better than most Holiday Inn breakfasts I have experienced.
The hotel itself was very well equipped and comfortable. They have provided digital tablets you can use in the bar and there's a bank machine and a games area - little extras that made me feel at home.
The only area that could be looked at for improvement was the standard of sleep in the morning - on both mornings I was a guest, the housekeeping team began cleaning adjacent rooms quite early and they were loud. Moving furniture, slamming doors and talking to each other and this woke me up quite early. This wasn't a big complaint and I didn't speak to anyone about it but if the housekeeping team had been a little quieter this would have been a perfect night's sleep.
I can't recommend the property highly enough - the service I experienced should be used as a model from which all of the other Holiday Inns can learn what outstanding service is. Thank you to all of the team for an amazing trip.
September 27, 2014
Rated 5.0 out of 5.0 by Caravanme caravanam
one of the best staff I had ever seen, very friendly and they make the gust very comfortable
September 25, 2014
Rated 4.0 out of 5.0 by GP Sah Excellent Room Condition
I had very comfortable stay here in Holiday Inn Belgrade.
September 23, 2014
Rated 5.0 out of 5.0 by GB1007 NIce room confortable bed
Great hotel for biz or personal stay. Quality service, proffesional staff. No issues of anykind.
September 1, 2014
Rated 5.0 out of 5.0 by ISB30 What can I say...
It's always a treat. I even went over the edge this time and played the Playstation in the lobby for two hours :) The staff is great, they're always trying to remember my name, the breakfasts are awesome... 5 stars, definitely.
August 11, 2014
Rated 5.0 out of 5.0 by Jeluno Excellent night in Belgrade
I had an excellent night at this hotel in Belgrade. The room had really everything we could hope for. It is rather new and clean. The personnel was very efficient. I will return there.
July 21, 2014
Rated 5.0 out of 5.0 by KG123 Geschäftshotel mit tollen Service
Das Holiday Inn in Belgrad hat sich in den letzten Jahren sehr verbessert.
Die Zimmer sind modern, sauber und komfortabel und sind auch groß genug. Internet im Zimmer ist vorhanden, TV und Auswahl sind in Ordnung, jedoch fehlen bessere deutsche Sender.
Die Betten sind bequem und der Lärm von außen hält sich in Grenzen - die Klimanlage ist regelbar bzw. abschaltbar!
Das Frühstück und die Auswahl sowie die Qualität der Speisen hat sich insgesamt verbessert und die Servicemitarbeiter sind nun aktiver, als in den Vorjahren.
Bei Sonderwünschen ist man immer bemüht, diese im Rahmen aller Möglichkeiten so rasch wie möglich umzusetzen. Check-in - wie immer - hervorragend!
July 19, 2014
Rated 5.0 out of 5.0 by Dr. AV Great Staff
Hotel staff is great - very polite and helpful.
Clean rooms and general area.
July 3, 2014