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Rated 3.4 out of 5 by 67 reviewers.
Rated 5.0 out of 5.0 by clean / comfortable / quite enjoyed stay @ H I West Berlin relaxing atmosphere clean room and bathroom dinner in lounge area not much choice but was good quality all dinning area's full with coach parties. good location with underground station short walk away and reception staff very helpfull July 29, 2014
Rated 5.0 out of 5.0 sehr freundliches und kompietentes Personal Wir haben unseren Aufenthalt sehr genossen und kommen auch gerne wieder! July 28, 2014
Rated 5.0 out of 5.0 by A good night's sleep Our stay started with a big surprise - we got an upgrade and stayed with our son in a suite!!! Beds are really excellent - no problems with my discs (worse at home even the bed should be suitable for this problem), excellent, substantial breakfast. Underground station and airport can be reached within a few minutes. Don`t worry because of the airport - you don't hear the planes when the windows are closed. No doubt - if we go to Berlin, we are going to stay there again! July 28, 2014
Rated 5.0 out of 5.0 by Comfortable Room We had a suite and it was perfect. Room could have been a bit cooler. Staff was very professional. Would definitely stay there again July 27, 2014
Rated 4.0 out of 5.0 Fehlen eines Shuttle-Service Ihr Hotel bietet sich an für Flugreisende, die TXL benutzen. Ich hatte im Vorfeld gefragt, ob Sie - ggf. gegen Gebühr - einen Shuttle-Service von und nach dort ambieten. Mir wurde bedeutet, dies lasse sich nicht fest zusagen; ich solle ein paar Tage vor meiner Ankunft nachfragen. Als ich ein paar Tage vor meiner Ankunft anrief, wurde mir mit Bedauern mitgeteilt, dass ein Shuttle nicht angeboten werden könne. Wie es sich herausstellte, liessen sich beide Transfers problemlos mit dem Taxi bewerkstelligen. Dessen war ich aber bei Ankunft durchaus nicht sicher. Die Entfernung zum Flughafen schien mir sehr kurz und die Ruppigkeit der Berliner Taxifahrer ist legendär. Es sähe m.E. auf jeden Fall besser aus, wenn Ihr Hotel - und sei es gegen Gebühr - einen Shuttle-Service anbieten würde. Für ein "Flughafenhotel" sollte dies selbstverständlich sein. Der lapidare Hinweis "Fällt aus wegen is nich" ist einer Hotelkette wie IHG eigentlich nicht würdig. July 26, 2014
Rated 2.0 out of 5.0 by 4 Sterne Status nicht verdient Das Hotel hat dringend Renovierungsbedarf. Möbel wie weitere Einrichtung befinden sich in einem stark abgewohnten Zustand. Zimmerwände sind teils beschmutzt. Abgerissende Gardinen werden ebensowenig beachtet wie leere Seifenbehälter im Bad oder defekte Wannenverschlüsse. Der Welnessbereich hat den Charakter einer Anstalt, Wohlfühlatmosphäre kommt nicht auf. Der fehelende Shuttleservice am Abend (nicht inder Nacht) machen das Bild komplett. July 26, 2014
Rated 2.0 out of 5.0 by schlechtes Zimmer Es hat nach Rauch gerochen. Das Zimmer war anders als gebucht. Leider zu Streit gekommen. July 23, 2014
Rated 5.0 out of 5.0 by A good stay in Berlin Traveled with family while on business in Berlin, and stayed at the Berlin City West Holiday Inn. The staff was kind and attentive to our needs, and they were very helpful in finding places where to go, where to shop etc. The hotel has a good size swimming pool, which was a nice plus for the family. Breakfast was excellent, and contained a good variety of items. Our room was large and quiet. Bathroom was large and had a nice, large tub. Room was very clean. The wireless internet connection in the room was a bit problematic, as the signal was weak and the connection was slow. July 22, 2014
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