Rated 1.0 out of 5.0 by BerlinVisitor86 Bad experience
We rented two suites in the Holiday Inn - both rooms were spacious and included two bathrooms. Unfortunately, we found the carpet to be very dirty with lots of spots. In addition there we two leather chairs in the room that were absolutely disgusting - there were lots of spots, fluids etc. on the chairs. It really feels like nothing was updated or improved over the last 15 years.
We also booked the rooms without breakfast and ended up paying EUR19 for luxury buffet breakfast per person - the "luxury" included old cheese and cold cuts - no fish, fresh fruit or anything that would remotely resemble "luxury". We also had to pay an additional EUR15 per day for parking.
Staff was unfriendly - on checkin they thought we had only reserved one room - no apologize was extended until we produced our reservation confirmation. During checkout the trainee receptionist was impolite and did not enquire about service, or customer satisfaction.
Overall a very disappointing experience!
April 12, 2013
Rated 1.0 out of 5.0 by Energy Berlin ist (k)eine Reise wert
Das Check In - Personal war sehr unfreundlich und nicht kompetent.
Check Out dauerte, obwohl ich der einzige Gast am Counter gewesen bin, mehr als 15 Minuten. Doch zumindest hat sich der Mitarbeiter entschuldigt; er musste an 2 Computern arbeiten.
Fazit: Berlin ja, doch dieses Hotel nicht mehr.
Preis-Leistung stimmen absolut nicht.
Ob man Club-Mitglied ist, oder nicht, das spielt bei diesem Personal auch keine Rolle.
March 4, 2013
Rated 4.0 out of 5.0 by AIsrael Review vist
Good all around service
Great help from the font desk
Will visit agin....
November 14, 2012
Rated 1.0 out of 5.0 by jj60 POOR-DESK STAFF & TOTAL INDIFFERENCE OF SEVERAL STAFF @ CHECK
I ARRIVED IN AFTERNOON & HANDED LADY MY RESERVATION AND SHE DIDN'T GLANCE @IT AND PROCEEDED TO GIVE ME THE WRONG ROOM,ETC. I ASKED ABOUT PARKING & WAS TOLD THERE WAS NONE & FOR ME TO PARK IN THE STREET,SINCE I DIDN'T RESERVE ONE! I SAID I COULDN'T RESERVE ONE BECAUSE ON THE WEB SITE THERE IS NO PROVISION TO RESERVE A PARKING PLACE.
I THEN PROCEEDED TO TELL THEM I HAD A NEW
B.M.W. 750-Li & WAS TOLD THAT WAS MY PROBLEM!
PARK ON THE STREET & CHECK IN THE MORNING IF A
PLACE AVAIL.. i I HAD JUST PICKED IT UP @ FACTORY IN MUNIOCH & HAD ONLY 450 MILES ON CAR & THEY
SAID "SORRY" RESERVE PARKING ONLY.
:A STAFFER(NATASHA-NATALIE?) WAS A BLESSING.
I'VE NEVER BEEN TREATED WITH SUCH INDIFFERENCE @ A H.I.HOTEL
SEE MY REPOIRT @ BERLIN H.I.-WRITTEN/
November 10, 2012
Rated 4.0 out of 5.0 by JensAage Excellent hotel
I think we have stayed there for more than ten times during the recent years.
The hotel is excellent and close to Tegel and U-bahnstation Rohrdamm - 20 minutes to Berlin Centre.
5 stars for the food and service in the restaurant at evenings.
Evening waiters are fantastic.
If there were 6 stars they would have them all.
Breakfast could easily be more enjoyable: Lack of fresh fruit and excactly the same food every day and at the same spot.
The service during breakfast could easily be improved. The staff are consentrating on fine lunchtables in stead of serving the guest and cleaning the tables.
We have been staying at least twice for 5 days with no linen-change ;-(
Fantastic pool area with a big beautiful pool and absolutly great area with sauna, steambath etc.
City West is one of our favorite hotels: Shine up your breakfast service, make the reception area more intimate, and you'll have 5 sparkling stars all over.
We will certainly be back: Great value for money.
October 26, 2012
Rated 4.0 out of 5.0 by VenturaBart Better than expected
Very nice. Easily accessible by train from Venice. Adjacent to the Quatro d'Altinia station.
October 24, 2012
Rated 5.0 out of 5.0 by MandM Runners Delight
This is our second time visiting Holdiay Inn Rhordam and will not be our last. Having changed our mind last year abnd opting to stay in a five star hotel in the city centre, we decided to return to Holiday Inn Rhordam for this year as our previous experience had been a good one. We were not dissapointed. Our stay was very comfortable and relaxing. The staff were a pleasure and nothing was too much for them. The spa and leaisure facilities are fantastic. Whilst this hotel may be a few extra stops down the train line from central. It is well worth the journey. With the Berlin transport system being as sufficient as it is it, you will not notice and be glad that you booked such a nice and comfortable place to stay. We will definitely be booking again for our stay next year.
October 6, 2012
Rated 3.0 out of 5.0 by engr1943 No Free Internet
Co on Holiday Inn, most places in the world have free internet in the rooms. Get with it and come into the 21th century.
September 30, 2012