Rated 3.1 out of 5 by 44
Rated 5.0 out of 5.0 by mrnoeb3582 Good hotel
I was there for Silvester and had a good time. The Hotel is near to the Airport TXL but not too near regarding the noise; had a good sleep. A small super market is round the Corner and the sub way is only a few minutes away. The room was clean and had enough space.
January 9, 2014
Rated 2.0 out of 5.0 by ABKr Incompetent Staff
I booked a stay on Rewards Nights for two persons, both mentioned by name in the reservation. The second person arrived before me but was not allowed by the receptionist to occupy the room. After my arrival I was forced to confirm my IHG registered CC and I was given the impression, that IHG Rewards Club Gold Member usually empty the minibar and watch xxx movies and leaving the hotel without payment.
The shower in suite 470 changes water temperature between ice cold and very hot. As a customer I feel fooled, if the GM answers to a similar complaint in a review here a fortnight earlier, that "immediately" action will be taken on this matter. Alternatively he didn’t forward the complaint to the technical department or he didn’t check the accomplishment of his orders; both are bad management.
As it was not clear if breakfast was included, we showed up in the morning at the restaurant. As the breakfast was not included I asked for the price. Instead of answering this simply question I got explanations about the invoicing system and that I have to pay by CC at the reception or cash in the restaurant. It took two more repetitions of my question to get finally an answer.
At check out the staff finally recognized that I am an IHG Rewards Club Gold Member (even that I presented my membership card on arrival) and presented me a voucher over 300 points, because this was forgotten the evening before.
Finally, I wrote this review already in German, which was refused, because “because it was written in a language that was different than the one on the survey form. This is annoying, because there are other reviews in German; however, they are most probably not that critic.
January 4, 2014
Rated 3.0 out of 5.0 by Krzysztof G Nice suite but not any armchair, very slow staff in reception and bar
In reception more than15 minutes check inn, bed working room key, 10 minuts waiting to change it, same story with check out, mostly only one person on the dest, rest of staff have a good time on the rear
January 1, 2014
Rated 3.0 out of 5.0 by Chrimor annehmbar
gutes hotel. sehr sauber.
ins stadtzentrum ist es weit aber per ubahn gut erreichbar. aiport TXL ist super schnell erreichbar.
personal ist freundlich, wirkt aber oft etwas "genervt"
December 27, 2013
Rated 3.0 out of 5.0 by jason2013ab4 Overall a good experience, but some issues
Stayed 2 separate times, for a total of 5 nights. As a platinum member, I received an upgrade to a suite, which was nice. Room was very big. Clean and comfortable. The restaurant and bar downstairs was terrific. Good ambience, and great food.
However, there were a few issues. The shower in the hotel (at least rooms 474 and 470) does not maintain consistent water temperature. There are bursts of hot water, and then bursts of cold water. This is uncomfortable. In addition, the shower head in room 474 is broken/cannot be adjusted.
Also, the breakfast, while good, is a bit expensive at 19 euros. I stayed recently at the holiday inn in prenzlauer, and their breakfast (identical) was only 10 euros.
December 10, 2013
Rated 4.0 out of 5.0 by ALTHEVENOT good place in berlin
Not the first time in this hotel as I like it.
Not so bad situation, closed to Tegel Airport and U Bahn station a few meters.
This time it was a little bit crowdy because of dancing championship.
But service still good except employees at the bar not so kind !
I got a suite because of platinum level and was very happy.
Breakfast is still very good in quality and choice.
Nice swimming pool also.
Don't hesitate go there !
December 5, 2013
Rated 5.0 out of 5.0 by cyd523 Berlin
Not in the center, but all the better for that as quiet. Well connected by the Underground (Rohndamm - U7) which takes you to Spandau or Berlin Centre - max of 5 mins walk. Hotel was spacious and well kept. Always a good sign when aircrew check in.
December 2, 2013
Rated 4.0 out of 5.0 by JJ348 Nice place near the airport
I stay at a lot of Holiday Inn's. This is one of the nicest. The food is very good, the bar was hoping at midnight. It's very close to the airport and the room was a great value. I would certainly stay here again.
October 27, 2013
Rated 4.0 out of 5.0 by FT1896 Hotel ist gut, jedoch nicht für spontane Kundenentscheidungen organisiert
Insgesamt ein gutes Hotel und auch kulinarisch fehlt es an nichts.
Einziger Wermutstropfen: Der Service ist unflexibel bzw. es kann nicht auf Spontanität des Gastes reagiert werden.
Ich selbst hatte z.B. spontan am Morgen entschieden nicht zu frühstücken. Leider musste ich trotzdem das Frühstück mit 13€ bezahlen, da ich vorher hätte anmelden müssen, dass ich nicht frühstücken werde.
October 17, 2013
Rated 4.0 out of 5.0 by ToniK50 Comfortable bed
The hotel was great, nice and clean...I wish I had more time there then an overnight stay. It was very close to airport, provide transportation to and from airport...Friendly airport driver. The restaurant & bar staff was not so friendly.
October 3, 2013
Rated 1.0 out of 5.0 by Taim91 Non comfortable beds and poor cleaning
The bed provided for couples is a single bed not comfortable and the cover also for singles
the carpet is very dirty
The room service is poor regarding cleaning and furnish consumables
The recieption is not freindly
they don't care about the degree of the reward club you have and don't provide prevelege to that
October 2, 2013
Rated 5.0 out of 5.0 by Debbl clean amd comfortable
Great place for r &r before flight at tegal airport. Had a great might sleep and they have shuttle service to the airport which is only a few minutes away.
September 7, 2013
Rated 2.0 out of 5.0 by random234234203948 Motto; over price and under deliver
Less then average boring business hotel with overpriced rooms, dinner, breakfast and WiFi. Avoid when possible.
August 20, 2013
Rated 1.0 out of 5.0 by J123456f Horrible in Berlin Holiday Inn
Staff would sell more garage spaces then available the tell you to find a place on the street. Also, two twin beds are not a king size bed, they are just two twins pushed together with a big crack down the middle. Poor attitudes and obviously no customer service training. Holiday Inn should inspect this property without an announcement and see why the should consider pulling the flag to protect the brand. I assume this will go to the hotel property and corporate will never know of the problem here.
August 17, 2013
Rated 2.0 out of 5.0 by Fatbird Too laut Music from neighbour
I have experienced the a nightmare at HolidayInn Berlin. My neighbour played very very laut music from 23:30 until early morning. I have called the reception twice and the reception cannot stop the forbid my neighbour to stop the musc.
A 4 star hotels with very loud music at midnight..... this is a nightmare
August 14, 2013
Rated 4.0 out of 5.0 by rigel123 Good hardware but shuttle bus service is not good
Things are in general good. Just the shuttle bus service is not quite user-friendly. You need to be out of the lobby at least 5 mins before the departure time nor they would not look for you in the lobby even if you made a reservation. Considering the 4 euro charge for an airport hotel, the service is not on par with the average of other airport hotels in other parts of the world.
July 8, 2013
Rated 2.0 out of 5.0 by WorldTraveler6325 Convenient to Tegel Airport but tough to get to after hours
Overall good hotel for an overnight stay. Breakfast buffet is good. Some minor quirks however, I asked for a queen size bed but got two twin mattresses put together. Not exactly a queen size bed but I guess it's normal in Europe. The crack in the middle is rather uncomfortable. Also beware that the taxi drivers don't want to go to this hotel or others nearby the airport because its too close. They pick and choose fares which really is against the law in most other places. I was told by 3 taxi drivers that they didn't know where the Holiday Inn was despite being only 1.5 km from Tegel. They should take you where you want to go regardless of distance. I challenge the Tourist & Visitors bureau to revoke their livery licenses if caught dong this. Otherwise the hotel also needs to provide 24 hour shuttle service to the Holiday Inn.
July 5, 2013
Rated 2.0 out of 5.0 by oscar03 No Value. No benefit to Platinum member
I'm a Platinum member at the Rewards Club.
Got a regular room, not even a bottle of water or fruit in the room..
Water temperature at the bath unstable.
Shuttle service not on time.
Will not stay again in this property.
June 30, 2013
Rated 4.0 out of 5.0 by Jim78g Disabled access
The beds in the disabled suit e (015) are too low and are very difficult to get out of.
June 28, 2013
Rated 3.0 out of 5.0 by ALCS2 NO AC in any room
Good location by airport. Good room; good meeting room but NO AIR CONDITIONING anywhere in hotel. In June and it was Brutally hot and just unexplainable why they did not turn it on.
Some speculated that it was a government regulation but I cannot believe that they would have that rule.
Anyway good spot but brutal situation as no AC
Also Internet had to re-sign in if you waited even two minutes between actions it would kick you off, very frustrating for 12 Euros a day
June 21, 2013
Rated 5.0 out of 5.0 by Rogge Very good place
Stayed here for two nights in June. The room was nice. Breakfast excellent. Close to the airport (Tegel) and also close to the Olympic Stadium and Waldbühne, where we were goin´.
June 10, 2013
Rated 3.0 out of 5.0 by oleB beware of expensive internet connection
everything is good, as expected at HI - but they charge an outrageous amount of Euro's to get on line in the room. There IS a business center, ( probably free internet ) but hardly the place to stay connected with the rest of the world.
Breakfast very crowded, understaffed and with no room for the number of people in the hotel.
Restaurant if very good. Excellent selection of food and wine.
Free shuttle to airport every 30 min ( I think )
Slight lack of amenities n the bathroom ie none.
June 9, 2013
Rated 4.0 out of 5.0 by Natalia77 Good rooms, good location
Stayed for 2 nights, the hotel was full of groups and restaurant was totally occupied for the breakfast by loud groups participants.
Almost no food for breakfast (EUR19) and dirty dishes, but breakfast staff is pleasant and well trained.
FO emloyees need to be more customes oriented.
Rooms are nice.
Hotel is ok in general.
Thanks so much.
May 21, 2013
Rated 1.0 out of 5.0 by BerlinVisitor86 Bad experience
We rented two suites in the Holiday Inn - both rooms were spacious and included two bathrooms. Unfortunately, we found the carpet to be very dirty with lots of spots. In addition there we two leather chairs in the room that were absolutely disgusting - there were lots of spots, fluids etc. on the chairs. It really feels like nothing was updated or improved over the last 15 years.
We also booked the rooms without breakfast and ended up paying EUR19 for luxury buffet breakfast per person - the "luxury" included old cheese and cold cuts - no fish, fresh fruit or anything that would remotely resemble "luxury". We also had to pay an additional EUR15 per day for parking.
Staff was unfriendly - on checkin they thought we had only reserved one room - no apologize was extended until we produced our reservation confirmation. During checkout the trainee receptionist was impolite and did not enquire about service, or customer satisfaction.
Overall a very disappointing experience!
April 12, 2013
Rated 1.0 out of 5.0 by Energy Berlin ist (k)eine Reise wert
Das Check In - Personal war sehr unfreundlich und nicht kompetent.
Check Out dauerte, obwohl ich der einzige Gast am Counter gewesen bin, mehr als 15 Minuten. Doch zumindest hat sich der Mitarbeiter entschuldigt; er musste an 2 Computern arbeiten.
Fazit: Berlin ja, doch dieses Hotel nicht mehr.
Preis-Leistung stimmen absolut nicht.
Ob man Club-Mitglied ist, oder nicht, das spielt bei diesem Personal auch keine Rolle.
March 4, 2013
Rated 4.0 out of 5.0 by AIsrael Review vist
Good all around service
Great help from the font desk
Will visit agin....
November 14, 2012
Rated 1.0 out of 5.0 by jj60 POOR-DESK STAFF & TOTAL INDIFFERENCE OF SEVERAL STAFF @ CHECK
I ARRIVED IN AFTERNOON & HANDED LADY MY RESERVATION AND SHE DIDN'T GLANCE @IT AND PROCEEDED TO GIVE ME THE WRONG ROOM,ETC. I ASKED ABOUT PARKING & WAS TOLD THERE WAS NONE & FOR ME TO PARK IN THE STREET,SINCE I DIDN'T RESERVE ONE! I SAID I COULDN'T RESERVE ONE BECAUSE ON THE WEB SITE THERE IS NO PROVISION TO RESERVE A PARKING PLACE.
I THEN PROCEEDED TO TELL THEM I HAD A NEW
B.M.W. 750-Li & WAS TOLD THAT WAS MY PROBLEM!
PARK ON THE STREET & CHECK IN THE MORNING IF A
PLACE AVAIL.. i I HAD JUST PICKED IT UP @ FACTORY IN MUNIOCH & HAD ONLY 450 MILES ON CAR & THEY
SAID "SORRY" RESERVE PARKING ONLY.
:A STAFFER(NATASHA-NATALIE?) WAS A BLESSING.
I'VE NEVER BEEN TREATED WITH SUCH INDIFFERENCE @ A H.I.HOTEL
SEE MY REPOIRT @ BERLIN H.I.-WRITTEN/
November 10, 2012
Rated 4.0 out of 5.0 by JensAage Excellent hotel
I think we have stayed there for more than ten times during the recent years.
The hotel is excellent and close to Tegel and U-bahnstation Rohrdamm - 20 minutes to Berlin Centre.
5 stars for the food and service in the restaurant at evenings.
Evening waiters are fantastic.
If there were 6 stars they would have them all.
Breakfast could easily be more enjoyable: Lack of fresh fruit and excactly the same food every day and at the same spot.
The service during breakfast could easily be improved. The staff are consentrating on fine lunchtables in stead of serving the guest and cleaning the tables.
We have been staying at least twice for 5 days with no linen-change ;-(
Fantastic pool area with a big beautiful pool and absolutly great area with sauna, steambath etc.
City West is one of our favorite hotels: Shine up your breakfast service, make the reception area more intimate, and you'll have 5 sparkling stars all over.
We will certainly be back: Great value for money.
October 26, 2012
Rated 4.0 out of 5.0 by VenturaBart Better than expected
Very nice. Easily accessible by train from Venice. Adjacent to the Quatro d'Altinia station.
October 24, 2012
Rated 5.0 out of 5.0 by MandM Runners Delight
This is our second time visiting Holdiay Inn Rhordam and will not be our last. Having changed our mind last year abnd opting to stay in a five star hotel in the city centre, we decided to return to Holiday Inn Rhordam for this year as our previous experience had been a good one. We were not dissapointed. Our stay was very comfortable and relaxing. The staff were a pleasure and nothing was too much for them. The spa and leaisure facilities are fantastic. Whilst this hotel may be a few extra stops down the train line from central. It is well worth the journey. With the Berlin transport system being as sufficient as it is it, you will not notice and be glad that you booked such a nice and comfortable place to stay. We will definitely be booking again for our stay next year.
October 6, 2012