Rated 3.8 out of 5 by 20
Rated 5.0 out of 5.0 by Landolino1 Everything was right. Excellent IHG recognition
We stayed one night in February at the Holiday Inn in Berlin and were very pleasantly surprised. The staff at check in was efficient and friendly and very accommodating. We had booked a standard room for two people and got a nice room on the top floor.
The room was modern, the bed was comfortable. The internet was very fast, a kettle for tea and coffee was available. It was all very clean. The rooms were well insulated, so it was quiet at night.
We will come back! Thank you!
February 28, 2014
Rated 2.0 out of 5.0 by cyngi definitely not the best of holiday inns
The hotel is in a good location if you want to do some sightseeing of Berlin at budget. The staff was somewhat lost. Despite an information at the reservation that breakfast is complimentary I was not on the list at the breakfast room. After claiming at the reception I was given the free breakfast, however the next morning situation repeated once again and that time I got half priced breakfast as the reception did not want to accept it as complimentary.
Hotel informed they have the public transit tickets, but in fact they only had 1 variant covering all areas of Berlin that was more than I needed, thus I had to look elsewhere. Last but not least the housekeeping cleaned up my room in the morning on the check-out day when I was having a breakfast, which normally they should do after I check-out,
January 22, 2014
Rated 5.0 out of 5.0 by DC27 Great customer service
As a platinum member I stay in many hotels. I received a fantastic welcome on arrival. The best I have received in any hotel.
I would recommend this hotel and I will be staying there again.
Thanks you so much.
November 25, 2013