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Rated 4.1 out of 5 by 28 reviewers.
Rated 1.0 out of 5.0 by poor service Unfriendly check in / reception staff. Would not stay here again. February 2, 2014
Rated 5.0 out of 5.0 by schöner Aufenthalt Wir waren am Wochenende Gast in Ihrem Hotel und haben uns sehr wohlgefühlt. Die Zimmer waren sehr sauber und auch in den Betten konnten wir gut schlafen. Leider konnte man die Klimaanlage nicht ausschalten und es war sehr warm im Zimmer. Da die Zimmer aber zum Innenhof lagen, konnten wir das Fenster öffnen und gut schlafen. Das Personal des Hotels war durchgehend sehr freundlich - am besten aber war das Frühstück - grosse Klasse! Vielen Dank für den schönen Aufenthalt - wir kommen bestimmt wieder. January 20, 2014
Rated 4.0 out of 5.0 by Comfortable Hotel We were there over New Year's Eve in Berlin and have relatively inexpensive but decent place searched After a longer search, we chose this hotel because it looked neat and nice The reviews were very positive So without further ado booked When we arrived we noticed first on that, the staff is very friendly. Check-in was swift. We had booked a double room and also get The room was neat, clean and spacious. The TV was also good and the volume would cordoned The heater worked well. The bathroom was very bright and spacious The sink had a spacious Ablagefläsche and a large shower there too! Shower gel, shampoo and body lotion, there were also The breakfast we did not try, but smelled very good :) But around the corner was a nice cafe with delicious coffee and rolls One shortcoming there namely that there is only one hour free internet, everything else was great. Would definitely book again and recommend January 4, 2014
Rated 2.0 out of 5.0 by Room Not cleaned, no solution offered I was spending two days with my wife and my son in this hotel. Was recognized as a ihg platinum, received a nice letter promising a water in my room which was not there. Otherwise check inn was good, friendly staff. When we returned in the evening the next day our room was not cleaned, bed was not made, towels were still on the floor. When I went down to complain I was told the room should have been done. I insisted it wasn't and the reply was that they will reinforce with the cleaning staff that it will be done the next day. Again I complained that I will check out the next day and that I chose to stay in a hotel to have my bed made up and room cleaned. The staff did apologies but mentioned they cannot do anything as the cleaning staff is no more available. We finally received at least fresh towels, not to mention that the shower gel as well as the tissues were used up and weren't replaced as the room wasn't made. I cannot understand why we weren't offered another room or at least a free drink/breakfast, etc. especially being a platinum member I have never experienced something like this before in a ihg hotel. I mentioned the problem when I was checking out, again a nice guy who promised feed back from the manager, but I received nothing so far. The location is pretty good, the hotel not the newest one but still ok. January 3, 2014
Rated 5.0 out of 5.0 by excellent Excellent in value for money in very nice neighborhood. December 11, 2013
Rated 4.0 out of 5.0 by good choice Good choice for berlin Quiet and clean rooms Staff very helpful A few minutes on the tram into city but lots to do nearby Recommend and will use again December 3, 2013
Rated 5.0 out of 5.0 by Hoher Wohlfühlfaktor Berlin ist eine Reise wert - und das Holiday City Center East erst recht Sowohl für den Geschäftsreisenden als auch für den Privatreisenden ist einer Übernachtung im Holiday Inn city Center East nur zu empfehlen. Bedingt durch die Lage ist man schnell an allen möglichen Punkten in der Stadt. Die Mitarbeiter empfangen jeden Gast mit einer Freundlichkeit und Kompetenz, die man in vielen anderen Häusern vermisst. Hier ist man nicht nur Gast, sondern "ein Teil des Ganzen" und dies merkt man an vielen Stellen. Die Zimmer sind super sauber und chic eingerichtet, dass Frühstücksbuffet läßt keine Wünsche offen, und das Lächelns des Frühstückspersonals steckt an. Egal wann und worüber man eine Auskunft haben möchte, immer erhält man eine persönliche und kompetente Antwort. Die persönlichen Tipps, die sehr gerne gegeben werden, tragen dazu bei, dass in diesem Haus rundherum einfach alles stimmt. Dieses Hotel und seine Mitarbeiter verdienen es, dass man wieder kommt. November 22, 2013
Rated 5.0 out of 5.0 by Excellent value, comfortable, enjoyable stay Stayed for 4 nights at this Berlin hotel in November. It was an outstanding value. The breakfast was great and affordable. Free wifi for platinum members. Received an upgraded king deluxe room that was quiet, and very clean. The bed was great. A tram right outside the hotel takes you to the Alexanderplatz in 10 minutes. This will be my first choice for a hotel when returning to Berlin. November 13, 2013
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