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Rated 4.3 out of 5 by 43 reviewers.
Rated 5.0 out of 5.0 by Brilliant The staff were fantastic. Knowing I wanted to speak German they had the patience to help.After 4 days they insisted I spoke in German when I wanted anything. Just what I needed! I will recommend the hotel to anyone who asks. Hope to go back in 2016. May 18, 2014
Rated 1.0 out of 5.0 by No Good in a Crisis Stayed here for the third time in about 6 weeks. It's quite a new hotel, the rooms are slightly larger than usual, but the place lacks character and they failed an important test. On my first night of this stay something went badly wrong with their hot water supply. I got up early and went to have a wet shave; ran the hot water tap and cold water came out. Tried the shower and exactly the same, not even tepid water (this was from memory shortly after 6:00 in the morning). I phoned reception and was told their boiler had failed and there was nothing they could do. I ended up having to shave with hot water provided from the coffee perculater (it took ages) and then had to do a cold wash down, the shower was too cold to have a shower, it was freezing. When I returned from work twelve later, I had to enquire whether the hot water waif mys fixed, as there was no information displayed anywhere that I could see. When I came to checkout I was asked had there been any problems during my stay and I mentioned about the lack of hot water, the guy on reception said as far as he knew it was only a two hour problem. I am extremely dubious about this as I know I was inconvenienced for at least 90 minutes and seeing as it was very early in the day, I believe the problem was in fact well known about, but no effort had been made to inform guests and no form of compensation was offered apart from very half hearted apologies. Not impressed and I won't be staying there again. The HI at Hochstasse knows how to treat customers, Prenzhouser Alle don't April 28, 2014
Rated 5.0 out of 5.0 by Sehr gute Adresse für einen Trip nach Berlin Unser Aufenthalt im Holiday Inn am Prenzlauer Berg bot alles was wir von einem guten Hotel erwarteten. Sowohl Zimmer als auch Bad waren sehr sauber, es funktionierte alles tadellos. Die Matratzen waren super bequem! Das Frühstück war reichhaltig, vielfältig und lecker! Die gute Verkehrsanbindung ermöglichte eine rasche Verbindung zu sämtlichen Sehenswürdigkeiten Berlins. Wir empfehlen dieses Hotel gern weiter! Hartmut und Monika April 26, 2014
Rated 5.0 out of 5.0 by Immer wieder ausgezeichnet Ein hochmotiviertes Team zeichnet dieses Haus schon seit Jahren aus. Es lohnt sich, immer wieder zu kommen. April 11, 2014
Rated 5.0 out of 5.0 by Comfortable Hotel The hotel is in an ideal location,very clean and the service spot on and reception staff really helpful advising us where to go and what to see. The hotel is 15 minutes away from Alexanderplatz. April 11, 2014
Rated 2.0 out of 5.0 by “Just Okay infrastructure and unfriendly staff” I stayed here 7 nights and checked out today -30th March. Hotel infrastructure is just okay, though nothing delighting about it. I stayed on 6th floor, and lobby has a specific smell. May be its renovated. Good part is my room was not having same smell like lobby. I could sleep well. Breakfast might be good for others, but I am vegeterian and had tooo limited options for me. However thats expected and was not very surprising for me. Staff could have been more caring to assist me with any vegeterian options they might have. Reception staff is really unfriendly. I requested for a change of 100 euro, as I was to take a taxi. Initially she took out the bundle of cash but finally refused to give me a change, in spite of having sufficient change in their drawers ! I am not sure, such hospitality is offered to everyone or people from specific continents. It really upset me and I will visit this hotel again, as a last choice only. Entire experience could be my personal, so may not be applicable to all. Just exercise your own assesment. Cheers ! March 31, 2014
Rated 5.0 out of 5.0 by Immer gerne wieder Hier fühlt man sich einfach wohl. Schönes Haus und hochmotivierte und freundliche Mitarbeiter, die allen Gästen die Wünsche von den Augen ablesen. March 10, 2014
Rated 1.0 out of 5.0 by poor service Unfriendly check in / reception staff. Would not stay here again. February 2, 2014
Rated 5.0 out of 5.0 by schöner Aufenthalt Wir waren am Wochenende Gast in Ihrem Hotel und haben uns sehr wohlgefühlt. Die Zimmer waren sehr sauber und auch in den Betten konnten wir gut schlafen. Leider konnte man die Klimaanlage nicht ausschalten und es war sehr warm im Zimmer. Da die Zimmer aber zum Innenhof lagen, konnten wir das Fenster öffnen und gut schlafen. Das Personal des Hotels war durchgehend sehr freundlich - am besten aber war das Frühstück - grosse Klasse! Vielen Dank für den schönen Aufenthalt - wir kommen bestimmt wieder. January 20, 2014
Rated 4.0 out of 5.0 by Comfortable Hotel We were there over New Year's Eve in Berlin and have relatively inexpensive but decent place searched After a longer search, we chose this hotel because it looked neat and nice The reviews were very positive So without further ado booked When we arrived we noticed first on that, the staff is very friendly. Check-in was swift. We had booked a double room and also get The room was neat, clean and spacious. The TV was also good and the volume would cordoned The heater worked well. The bathroom was very bright and spacious The sink had a spacious Ablagefläsche and a large shower there too! Shower gel, shampoo and body lotion, there were also The breakfast we did not try, but smelled very good :) But around the corner was a nice cafe with delicious coffee and rolls One shortcoming there namely that there is only one hour free internet, everything else was great. Would definitely book again and recommend January 4, 2014
Rated 2.0 out of 5.0 by Room Not cleaned, no solution offered I was spending two days with my wife and my son in this hotel. Was recognized as a ihg platinum, received a nice letter promising a water in my room which was not there. Otherwise check inn was good, friendly staff. When we returned in the evening the next day our room was not cleaned, bed was not made, towels were still on the floor. When I went down to complain I was told the room should have been done. I insisted it wasn't and the reply was that they will reinforce with the cleaning staff that it will be done the next day. Again I complained that I will check out the next day and that I chose to stay in a hotel to have my bed made up and room cleaned. The staff did apologies but mentioned they cannot do anything as the cleaning staff is no more available. We finally received at least fresh towels, not to mention that the shower gel as well as the tissues were used up and weren't replaced as the room wasn't made. I cannot understand why we weren't offered another room or at least a free drink/breakfast, etc. especially being a platinum member I have never experienced something like this before in a ihg hotel. I mentioned the problem when I was checking out, again a nice guy who promised feed back from the manager, but I received nothing so far. The location is pretty good, the hotel not the newest one but still ok. January 3, 2014
Rated 5.0 out of 5.0 by excellent Excellent in value for money in very nice neighborhood. December 11, 2013
Rated 4.0 out of 5.0 by good choice Good choice for berlin Quiet and clean rooms Staff very helpful A few minutes on the tram into city but lots to do nearby Recommend and will use again December 3, 2013
Rated 5.0 out of 5.0 by Hoher Wohlfühlfaktor Berlin ist eine Reise wert - und das Holiday City Center East erst recht Sowohl für den Geschäftsreisenden als auch für den Privatreisenden ist einer Übernachtung im Holiday Inn city Center East nur zu empfehlen. Bedingt durch die Lage ist man schnell an allen möglichen Punkten in der Stadt. Die Mitarbeiter empfangen jeden Gast mit einer Freundlichkeit und Kompetenz, die man in vielen anderen Häusern vermisst. Hier ist man nicht nur Gast, sondern "ein Teil des Ganzen" und dies merkt man an vielen Stellen. Die Zimmer sind super sauber und chic eingerichtet, dass Frühstücksbuffet läßt keine Wünsche offen, und das Lächelns des Frühstückspersonals steckt an. Egal wann und worüber man eine Auskunft haben möchte, immer erhält man eine persönliche und kompetente Antwort. Die persönlichen Tipps, die sehr gerne gegeben werden, tragen dazu bei, dass in diesem Haus rundherum einfach alles stimmt. Dieses Hotel und seine Mitarbeiter verdienen es, dass man wieder kommt. November 22, 2013
Rated 5.0 out of 5.0 by Excellent value, comfortable, enjoyable stay Stayed for 4 nights at this Berlin hotel in November. It was an outstanding value. The breakfast was great and affordable. Free wifi for platinum members. Received an upgraded king deluxe room that was quiet, and very clean. The bed was great. A tram right outside the hotel takes you to the Alexanderplatz in 10 minutes. This will be my first choice for a hotel when returning to Berlin. November 13, 2013
Rated 4.0 out of 5.0 by Room, bed, breakfast, staff really good absolutely recommendable for people taking care of their pocket but also needing relaxation and nice service from hotel staff October 10, 2013
Rated 5.0 out of 5.0 by Very pleasant, relaxing stay Extremely welcoming and friendly staff, lovely quiet room with good facilities - tv options for English speakers, poor, but not a problem. Good restaurants within easy walking distance of hotel. Would definitely stay at this hotel again. October 6, 2013
Rated 5.0 out of 5.0 by Regular Visitor I regularly visit Berlin and usually stay at the Holiday Inn at Prenzlauer Allee because of the good transport links - a train station just down the road with a direct route to Schonefeld Airport and a tram stop near the hotel which will take you quickly to Alexanderplatz. The hotel is very comfortable and the staff are welcoming. The area is famous for the wide range of restaurants and bars and every meal I have eaten in the vicinity has been excellent. The local beer is very good as well. September 27, 2013
Rated 1.0 out of 5.0 by WORST HOLIDAY INN - IN GERMANY Everything at the hotel didn't work - no black out curtains, car park door was broken, lamp was broken, basin in bathroom was cracked and no soap in the shower dispenser. Was told I would have water on my desk and didn't. When I told them when I booked out the lady on reception just shrugged her shoulders and said she hoped I would stay again - NEVER September 1, 2013
Rated 5.0 out of 5.0 by Pleasant stay Good location, good quality of the beds, very rich breakfast buffet, across the Street you find a tram station. Friendly staff. All you need! September 1, 2013
Rated 5.0 out of 5.0 by Enjoyable Stay - Great Location Hotel was updated / clean / great location - near public transportation / great breakfast buffet. August 19, 2013
Rated 4.0 out of 5.0 by Pretty nice hotel overall It was pretty good overall. While it's not near any tourist spots, it's located right at the tram stop so it's pretty convenient. I arrived at the hotel very early at 10am and was surprised that I could get an early check-in. I was also given a nicer room for being a plat member. August 18, 2013
Rated 5.0 out of 5.0 by Family visit to Berlin Stayed at the Berlin City Ctr E.Prenzl.Allee for two nights, my wife and I stayed in one suite and my daughter in another, had a great time, staff very helpful, was disappointed the car park was out of order for refurb work. But apart from that excellent. August 13, 2013
Rated 3.0 out of 5.0 by Quiet Location and friendly staff The hotel is good to reach by public transport. The staff is very helpful. I booked a de-Luxe Room which to me did not appear very luxurious. I did not feel upgraded nor receiving special amenities rewarding my platinum status. I was hoping for an upgrade to a room with separate living area. However, staying only one night, I was grateful to had a room towards the inner yard; no traffic noise at all. July 7, 2013
Rated 5.0 out of 5.0 by Amazing value and comfort What a great hotel in a wonderful neighborhood away from all the tourist traps. Comfortable bed and room, excellent service and above all truly the best value in hotels of our entire trip. June 1, 2013
Rated 4.0 out of 5.0 by Nice quiet room, good bed, everything worked well Room was very comfortable and staff were helpful. We had view of interior courtyard which was very quiet. Location by tram to downtown and within a couple of blocks of train to airports was a big plus. pleasant neighborhood with lots of conveniences within walking distances. We do not speak much German so it was good to have staff who could speak to us in English. Staff responded quickly to email inquiries. May 26, 2013
Rated 4.0 out of 5.0 by Good value The Berlin City Center HI is a good value in terms of comfort and price, and is located on the streetcar and near the city rail lines, for convenient transit. The buffet breakfast offers a wide variety, but can be crowded at times. In bad weather the walk to restaurants can be far, and food service in the lobby during evenings is limited and attended by the front desk staff, which can cause delays. Overall, nice lodging for the budget-minded. April 17, 2013
Rated 5.0 out of 5.0 by comfortable bed, excellent breakfast, good service location with convenient access to s_bahn and center of city. nice room and excellent breakfast. February 3, 2013
Rated 3.0 out of 5.0 by Could have been worse First, upon arrival, learned that the garage was out of order... had to fight for street parking. The room itself was fairly appointed and clean. However, the cleaning staff kept insisting to crank the heat up to >20C.... which meant that we COOKED in that room. Upon opening the window to find some releif, noted that most other guests were already doing the same. Note to property... it's much easier for a guest to warm a room than to cool it. So off to the lobby for a drink? If the young lady would stop her facebook activities long enough to look up and realize guests were waiting, perhaps we would have had another while waiting for the room to cool as well. Oh well, at least it was only blocks from the U. There's also an interesting garlic themed restaraunt nearby. January 3, 2013
Rated 1.0 out of 5.0 by Horrible Parking Situations After driving all the way from Munich to Berlin, we was heartbroken to find out that the parking lot was not working at all. It was annoying the fact that we was all very tired and I had to drive over an hour until 1am and even then I still did not find a spot near the hotel. The room was too hot, we put the air con down and put in cold, but no cold air came out, instead lets out hot air. There was no iron inside the room or cream in the bathroom. It was very disapointing overall. November 29, 2012
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