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Rated 4.1 out of 5 by 74 reviewers.
Rated 3.0 out of 5.0 by Room booked for 2 - got one prepared for 1 The shuttle worked again perfectly, just like before, when I stayed here in december. The receptionist were lecturing a new receptionist, so there were two of them at the desk. He was very polite, very understanding and very well communicated. However he should have noticed, that we are two (as I booked for two) therefore a room prepared for 1 person would not be OK.Therefore, when we saw the room, I first needed to ask for another blanket, then towels, etc. One by one, as we discovered the missing of them. That hwas a huge dissapointment, and nobody apologized for it, they even admitted that yes, the room was for one person. In the bathroom there was no amenities at all, like soap, shower cap (not that we need it, we just got used to it). TV were freezing all the time after 5-10 mins of working - screen got frozen. Changing the channel then back solved the issue... very strange and irritating! The room were located in the redesigned side of the building, the room was very bright, and super modern looking - when you have a chance, ask for a room in the remodelled side of the hotel. At the night, a lot of policemen arrived with ambulance, and probably looked for someone, not sure , there were screeming on the street and so forth - that wwas VERY strange, the neighbourhood looked calm, inviting and safe... Breakfast was GREAT, staff was very well mannered, variety were simply GREAT and delicious! However the lady at checkout were not in the best mood of hers I believe, she had no good words to us, just did her job silently, and been very much affected if we asked like when is the shuttle to the airport or similar. She were in better mood last time, so I believe she had a bad day. Overall, value is nice in that hotel, nothing special, staff shall be better prepared with rooms, as stated above. Good for overnight stay if you are transiting nearby Schönefeld (soon to be Berlin International hopefully), or if you are willing to travel a lot from the city center of Berlin. February 26, 2014
Rated 5.0 out of 5.0 wonderful atmosphere I had such a wonderful time during our conference, all bedded into the nicce atmophere of this Hotel. Good times with friends and experencing the presence of God. He was moving our hearts and bringing us into unity. I hope to come there again next year. January 9, 2014
Rated 5.0 out of 5.0 by Vineyard Conference I wanted to write a quick note to thank you for a spectacular service this past weekend at the Vineyard Conference! For me, quite literally EVERYTHING from the rooms to the incredibly courteous personnel, to the food was simply spectacular! It happened that, in the cleaning of my room an important food supplement I had brought was removed accidentally… your clerk sought it out for me and had a package delivered for me!! I was deeply impressed and thankful. I hope we have the conference again with you in Schönefeld next year and that you have a splendid business year in 2014! January 8, 2014
Rated 3.0 out of 5.0 Convienient location Hotel in a good location, quiet and nice neighborhood. Warm welcome at reception, in the native language, the correct greeting as a member of the IHG, no increase in the standard of the room. Objections to the cleanliness of the room, a lot of dust, dirty glasses and glass in the bathroom, a stain on the wall. December 15, 2013
Rated 4.0 out of 5.0 by Good stay Nice Hotel with caring staff. Food was good and I also liked the room. Only Problem in the Hotel is that it is too cold everywhere and the fresh air being blown into the public rooms and Seminar rooms is too much. December 9, 2013
Rated 4.0 out of 5.0 by Convenient and comfortable Very convenient for the airport and easy to get into the centre of Berlin by train using the shuttle bus to the station. Staff were helpful in booking a theatre for me onlline. I was allowed to have an extended check out time and any queries were dealt with promptly by phone from my room and at the reception desk. Not somewhere to stay for a holiday but a very useful business location. December 4, 2013
Rated 4.0 out of 5.0 by Bathroom Although the stay at the HI in Schönefeld could be rated overall good, I would like to suggest to check the bathrooms, as for the second time in a row, in different rooms, I experienced flooding, as the showers are not draining properly. The restaurant is of good quality. A bit expensive nevertheless and occasionally very slow, as I had to wait for an hour for a steak, although the restaurant was almost empty. It takes max 10minutes to cook a steak and pre are a little salad... December 1, 2013
Rated 2.0 out of 5.0 by Can't cope when busy. I have stayed twice in this hotel. The first time I took a suite especially so that I could have internet access in the room for my work. The internet access never worked and the staff could not resolve the problem. Secondly, the cleaning was poor and we found old cleaning materials in our bathroom and the remains of breakfast on the bedroom floor. This was rather interesting since we ordered breakfast in the room but it never arrived! The second time I took an executive room which was better value and actually in some ways a better room apart from it being consistently cold. We experienced similar problems with the room cleaning, once in three days. Internet access in the public areas seems to be slow and unreliable. The bar staff were friendly at closing time. We avoided the restaurant the second time because of such terrible service the first time. My sentiments (and those of my colleagues) are that it is probably a reasonable hotel but that they seem incapable of coping with a large conference. Maybe they need to take on additional staff to cope with a full house. My reason for staying was a medical congress. I hope next time we have a different venue. November 28, 2013
Rated 4.0 out of 5.0 by Gutes Hotel in der Nähe vom potentiell neuen Flughafen Schönefeld Habe mir das Hotel ausgesucht, weil ich ein Hotel in der Nähe vom Flughafen Schönefeld benötigt haben. Dorthin gibt es auch einen kostenlosen Shuttle-Service. Als Platin-Mitglied habe ich ein Upgrade mit vielen kleinen Aufmerksamkeiten bekommen: Obst, Süßigkeiten, Getränke. Das Frühstück ist absolut empfehlenswert: schönes reichhaltiges Buttet, frisches Obst, ein Koch bereitet den Gästen die Eier nach Wunsch zu, man kann sich seinen Orangensaft frisch pressen, etc. Nachteile: - Mein Zimmer war rauchfrei, aber im Gang hat es übel nach Zigaretten gerochen. Wunsch: Nichtraucheretagen. - Das Hotel liegt außerhalb, d.h. drum herum gibt es absolut nichts - keine Restaurants, keine Geschäfte, etc. November 27, 2013
Rated 3.0 out of 5.0 by Stay from 14 to 20 nov Nice Stay ,staff very kind . But... very often, long queue at the front desk( Check in /out,AirPort Shuttle booking ) I waited 15minutes for Check out November 21, 2013
Rated 4.0 out of 5.0 by VERY GOOD HOTEL The only thing to improve is the waiting time at the arrival in Berlin for the shuttle bus, we had to wait for 30 minutes;and the information was not very clear. Otherwise we were very satisfied in every aspect, the location was very good. In spite of the proximity to the airport, we didn't hear the planes. The breakfast buffet was great ! November 11, 2013
Rated 4.0 out of 5.0 by Great value for money Nice and clean room. Great bed quality and a perfect breakfast (only my son missed pancakes..). Even the transit shuttle worked smooth. October 19, 2013
Rated 2.0 out of 5.0 by poor service and uncomfortable bed One of the staff members in the restaurant was very road to us when we asked a question. Bar staff very good. Rooms clean but had 1 glass, i bath towel and a single duvet for two of us it was the same in our children's room also. took a long time to check out as the man on the desk didn't seem to know what he was doing. Wouldn't stay there again. October 8, 2013
Rated 5.0 out of 5.0 by one night stay - business travel As a platinum ambassador I felt really welcome in this hotel. Some free snacks, a few drinks and a welcome cocktail in the Hangar bar. The room was very nice and had a lot of space. Had a small workout in the gym which also had good equipment. I definitely recommend this hotel ! October 7, 2013
Rated 5.0 out of 5.0 by Convenient location in Berlin if you travel with Car This Hotel is our destination in Berlin since few years. Despite it is located near Berlin Brandenburg Airport it has very convenient access to the whole city. Staff is very friendly and rooms are more than good. Breakfast can makes happy everyone despite your preferences. Everyone can have what they want. Simply price / performance ratio is excellent. October 1, 2013
Rated 4.0 out of 5.0 by Ein nettes Hotel Der Empfang war freundlich,mir wurde alles erklärt und ich bekam sogar einen Voucher für ein Getränk. September 17, 2013
Rated 4.0 out of 5.0 by great hotel Excellent hotel, the dinner in the restaurant to die for ( had the wienerschnitzel), perfect breakfast. good vakue for the money we paid, but horrible king size bed. I slept on the floor since the bed was not possible to sleep in If you are more than one person. Otherwise everything was perfect, even the noise from the airport was not to bad September 11, 2013
Rated 1.0 out of 5.0 by Choose the hotel only if it is not hot outside We chose this hotel for our layover stay in Berlin. The hotel is nice, very convenient to the Schoenefeld airport, has the airport shuttle service. Do not chose this hotel however during hot summer days. The air condition was not working and the rooms were very hot. We even tried a second room with same result. It appeared that the air condition in the hotel is just a fan and it is not cooling rooms. The hotel staff was helpful with providing a fan though. If it was not a hot day, I am sure that our overall experience would be good. September 8, 2013
Rated 5.0 out of 5.0 by Sehr gutes Hotel Sehr angenehmer Aufenthalt. Schnelle Anbindung zum Flughafen. Es wurden alle Wünsche erfüllt. Ich habe mich sehr wohlgefühlt. Gerne wieder ! September 7, 2013
Rated 4.0 out of 5.0 Professional and comfortable Very friendly staff, taking care of any request! Comfortable room and very good restaurant/ breakfast buffet. Pricing (look for specials) adeqate. Overall, my recommendations! July 28, 2013
Rated 5.0 out of 5.0 by only one overnight stay but it was the best we had in the last time. Excellent service, very very friendly staff. We had a great time at the outside area of the Bar with its relaxing furniture and the nice fountain. The food and beverage offers were excellent too. I just can say thank you for this time! June 21, 2013
Rated 4.0 out of 5.0 by Immer etwas besonderes Die Nähe zum Flughafen Schönefeld und natürlich das Vertrauen zur Marke HOLIDAY INN waren ausschlaggebend für die kurzfristige Buchung. Da der Flug bereits um 7.30 Uhr startete bin ich abends zuvor im Hotel angereist. Da die Buchung sehr kurzfristig war hatte ich so gut wie nichts dabei. Kein Problem - Holiday Inn ist ja für solche Fälle gerüstet. Dass die Einwegrasierer mit äußerster Vorsicht zu nutzen sind ist im Hotel nichts neues. Dass keine Zahnbürsten verfügbar sind überraschte dann doch etwas. So etwas "gehört doch dazu"? Aber Holiday Inn wäre nicht Holiday Inn wenn nicht bewährte Mitarbeiter am Start wären! Der Flughafenshuttle brachte kurzerhand Zahnbürste und Zahncreme von der nächsten Tankstelle mit! Dankeschön! Das ganze für 7€ kostet zwar mehr als im Laden - aber der Service ist es wert. Die Nähe zum Flughafen wird bei der Rückkehr etwas strapaziert. am Flughafen angekommen wendete ich mich an die Nummer des Shuttle. Leider erst Start am Hotel in einer halben Stunde plus ca. 10 Minuten Fahrtzeit. Für knapp 3km nicht schön. Ich habe dann den Ärger mit dem Taxifahrer in Kauf genommen. Der gute Mann steht lange Zeit und wartet, um dann eine ordentliche Fahrt zu machen. Nicht für 3km zum nächsten Hotel. Ansonsten sehr gute Lage, sehr motivierte und zuvorkommende Mitarbeiter. June 17, 2013
Rated 1.0 out of 5.0 by Smokers beware Even though I booked a smoking room on the Holiday Inn website, The hotel receptionist tried to charge me an extra €10 "cleaning charge". I complained that, if this charge is mandatory, it should be clearly stated when making the booking, not when the guest arrives. Eventually, after much complaining from me, they agreed to waive the charge. I won't be using Holiday Inn again. June 14, 2013
Rated 5.0 out of 5.0 by Comfort and great service Comfortable bed, excellent variety of foods and drinks for breakfast, friendly and helpful staff, proximity to the airport and free shuttle from/to airport and train station. May 30, 2013
Rated 5.0 out of 5.0 by Relaxing Stay After hard days of work, I enjoyed comming "home" to my comfortable room, having a cup of tea and relaxed in the wellness area. May 27, 2013
Rated 5.0 out of 5.0 by Nothing to complain about We stayed for three nights at the Berlin Airport Conference Center and had a really good time. We were travelling with our two little boys, and even though we were "Daydreams"-guests (which means we payed for meals only, not for accomodation), the staff were exceptionally friendly and nothing was too much trouble. On arrival our toilet was not quite clean, but that was dealt with immediately. We were given a nice room that was big enough for the four of us, they had a play area in the restaurant and a great playground in front of it and took great care with laying the table for the Kids as well and making their stay as agreeable as it was for us grown-ups. Especially the meals were marvellous. For breakfast the buffet held well near everything one could possibly want. In the evenings we were usually invited to partake of the special event that was on that day, like barbecue or steaks. And the food really was excellent, we enjoyed each meal hugely. In addition they offer a free shuttle service to the airport or train station which was perfect for us as we did not bring our car. There were no problems with any noise from the nearby airport. All in all we had a wonderful stay in Berlin and were completely satisfied with our hotel. The only reason why we could not quite relax was because of all the things we wanted to see and do ... We will definitely be back. May 24, 2013
Rated 3.0 out of 5.0 by Staff member blew it for me I have stayed at this hotel many times in the past and have always enjoyed but the actions of one member of staff towards me in the restaurant has really made me decide never to use this hotel again. I did raise the issue with a duty manager who to be honest was pathetic but then eventually the catering manager came along and restored my faith a little but still leaves me wanting.... May 13, 2013
Rated 5.0 out of 5.0 by Hotel hidden from the hussle & Bussle Very nice room. TV connection to the cable was loose and had to play with it until a picture could be seen. Restaurant was good, but a bit expensive.. Internet was free as a Priority Club member. I will stay here again. C. Sontag May 10, 2013
Rated 5.0 out of 5.0 by Stammgast Sehr schönes Hotel. Zimmer ausreichend groß und modern eingerichtet. Viele TV Sender, tolles Bad. Nicht zu vergessen das sehr gute Frühstück!!! Lage sehr gut, schnell zu erreichen. Einzig das Parken in der Tiefgarage ist etwas teuer. April 28, 2013
Rated 4.0 out of 5.0 by exective room upgrade excellent we were not told that there was a free bus to and from the airport we luckily found the sign telling us where to go to get it the hotel was excellent but the only disappointment was that the spa was closed April 24, 2013
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