Rated 4.1 out of 5 by 158
Rated 5.0 out of 5.0 by John A Does what it says on the tin.
Typical Holiday Inn which is why I booked. Everything fine. Staff professional. Free beer (Gold Card reward) especially welcome after a long drive.
March 24, 2014
Rated 3.0 out of 5.0 by TptJazz Do not eat in this hotel
I have stayed in the hotel on a number of occasions and the quality of the food and the service in the restaurant has steadily gone down hill. On my last stay the service for the vening meal was slow, even though it was not busy. I has steak and chips. The steak was only warm and the chips were under cooked. I have complained about the food on my last three stays and nothing seems to get better. When I went down for breakfast there were no eggs, fried or scrambled, on the buffett counter. I stood there for a full five minutes and not one member of staff asked me what I wanted. I finally had to find someone to ask about the eggs and then waited another five minutes for the eggs to brought to the counter. My recommendation is: the rooms are what you would expect from a Holiday Inn, but if you stay here go to one of the local restaurants to eat. My low ratings all relate to the restaurant.
March 17, 2014
Rated 4.0 out of 5.0 by whynot4 Friendly & comfortable
We use this hotel several times a year and have always been made welcome and feel home from home with our stays. The rooms are fresh and comfortable. The staff are always very friendly and helpful. On this occasion Roza was very understanding and concerned, we did have a small issue which she gave us a clear understanding to, however, she did say this would be bought to the management's attention and that she would ring me to let me know their comments. I have not had any calls or an email to this and would appreciate if l could have some feedback on the management's comments.
And we will be back in April, so look forward to seeing all then.
March 12, 2014
Rated 5.0 out of 5.0 by Youngen Very Pleased
I am very happy with my stay at the Bexley Holiday Inn. I checked in very easily, the receptionist was very well presented and very polite and helpful. With regards to my room, it was clean, airy and better then I had expected for the price I had paid. I opted out of the breakfast when initially booking. I had a peaceful sleep and had no difficulty checking out the next day. Overall excellent and would recommend. Car park spaces weren't an issue either.
March 11, 2014
Rated 4.0 out of 5.0 by Maureen123 Great location and comfortable bed
The Hotel is great regarding location to London the room was excellent and very quiet. The Reception staff were helpful.
The only problem was we chose to have breakfast. The Dining Room was not busy. The coffee served to us was luke warm. The hot buffet - there was 1 plate left, 1 egg, no bacon and what was left was not hot. The staff had to be advised of this. Staff should be checking on the buffet all the time and not sure where the luke warm coffee came from.
March 10, 2014
Rated 5.0 out of 5.0 by Tiggar Great Stay
Had an excellent stay, was extremely impressed by the friendly and efficient staff. I would like to mention the following;
Christine(chrissie) front desk
Jess front desk
Louise food and beverage
Susan food and beverage
and last but not least;
Cameron Night Manager. He dealt with any requests that I made in an excellent , friendly and professional manner. He even helped me move a wardrobe!! Sevice above and beyond. Top man.
March 6, 2014
Rated 4.0 out of 5.0 by Potters 1967 bexley holiday inn experience
Overall the staff were really helpful and the rooms were clean and tidy the only thing I have a problem with is car parking charges this should be complimentary this took the edge of our stay.
February 26, 2014
Rated 2.0 out of 5.0 by Kay2766 Disorganised !!!
My father booked 3 double rooms with meal package so we could attend his brothers funeral.
We were not made aware at check in that we had £18 maximum spend and therefore had to pay more.
I was very disappointed that as a guest I had to pay £7.95 for WIFI ???
This was a very emotional Day, made even more stressful due to the lack of information given beforehand.
February 22, 2014
Rated 5.0 out of 5.0 by Naldo2 Great staff and lovely food.
Super greeting on arrival.
Quiet and easy to sleep in this hotel.
Great food with friendly restaurant staff.
I like staying in this hotel when I'm in this area.
February 20, 2014
Rated 2.0 out of 5.0 by badgersheid comfortable rooms,
whilst the hotel is located centrally for my requirements i always find the service and choice at breakfast to be very poor when compared with other Hol Inn i have stayed in,
February 6, 2014
Rated 4.0 out of 5.0 by The Lees Great stay!
We booked an executive room for 2 nights as our daughter was getting married. We stayed in it the first night, my daughter came to the hotel the following morning to get dressed for her wedding, then she and her new husband stayed in the room for the 2nd night. Whilst we stayed at their home to babysit!
We explained all this to the young lady when we checked in and she very kindly arranged for a bottle of champagne to be in the room when the newlyweds arrived after the reception. What a lovely gesture.
We actually stayed at the hotel at Christmas too as we were visiting family for a couple of days. However, this latest stay was far better. Different room and more attentive staff in the dining room.
We will Definitely use this hotel every time the need arises. Thank you.
February 4, 2014
Rated 5.0 out of 5.0 by Naldo2 Fantastic place to stay
Great welcome on arrival.
Delicious restaurant evening meal served by a lovely person called Emilie.
Super omelette for my breakfast, thanks Chef.
Attended a conference managed by the very efficient Lilly in the Academy.
An all round great experience for me staying here.
The staff culture is amongst the best that I've come across.
January 21, 2014
Rated 3.0 out of 5.0 by dazza919 Nice but plenty of room to be better
Stay here loads and also check out at 7:30 on a Sunday morning too, but this particular stay, the breakfast I ordered on the door tag that is for room service suddenly I'm told there's no hot breakfast till 7:30 which has not happened before...either it's available or it's not and if not take it off the bloody door tag as an extra option for £2, or tell the cook on Sunday to be in for 6 and not 7!!!!!!!
January 15, 2014
Rated 4.0 out of 5.0 by baby george007 room lovely and warm and clean
The staff where great, very helpful and looked after us very well. The room was nice and clean, we had room service they where very quick and the meal was nice and hot. The breakfast was good, clean dining area and very helpful staff, would visit again.
January 13, 2014
Rated 4.0 out of 5.0 by Simon57 Good service
A friendly, smart and efficient reception staff both on check in and check out. Room was small but good value and clean. Breakfast staff very attentive and helpful -excellent breakfast. A little surprised at additional parking charge although at £3 not excessive.
January 9, 2014
Rated 4.0 out of 5.0 by Stonerain Business stay made confortable
Staying away on business is always a requirement to the job and often this goes hand in hand with another chain of hotels to accommodate that need.
The Holiday Inn at Bexley is another chain and is on the surface that same corporate brand.
However the staff at the Bexley Holiday Inn are a fantastic mix of people who go that one step further each stay to ensure that you have the best stay that you can.
They are flexible, polite and nothing is ever too much trouble.
On the whole the Holiday Inn at Bexley is a "Holiday Inn" like so many others but this one has some hidden gems within that staff team.
January 7, 2014
Rated 5.0 out of 5.0 by wellsie Great service
We have been before and been disappointed but this year the food, service and entertainment were excellent
January 5, 2014
Rated 4.0 out of 5.0 by Gemlou Nice stay
The bed wasn't the most comfortable as it was very wobbly and felt like I was going to fall out. Asked for iron and board was brung up within minutes of asking. Someone always around. Nice breakfast, a little cold but most loveliest breakfast ever had!
January 4, 2014
Rated 5.0 out of 5.0 by yesno friendly staff comfortable room
we spent new year at this hotel with a group of friends.
Great menu ,friendly staff good disco.
Comfortable room good breakfast..
January 4, 2014
Rated 5.0 out of 5.0 by Stormy1 Value
We are a family of four and were given a large room containing a double bed and two singles. We also enjoyed an excellent breakfast. It was fantastic value for money.
January 2, 2014
Rated 4.0 out of 5.0 by pauline1 family room
The family room was a little small for the 4 of us. There wasn't any shampoo or soap etc in the room so we had to ask for some.
It was clean and comfortable and the staff were pleasant and helpful.
January 2, 2014
Rated 3.0 out of 5.0 by The Lees Xmas visiting family
We chose to stay here as we were visiting family for Xmas Day and Boxing Day and location was very convenient.
Overall OK but bed very hard and duvet did not cover us both!!!
Breakfast good, they had run out of bacon, brown bread and croissants at 9.15 and we had to wait for about 10 minutes for these to be replenished. We were poured one cup of coffee, then had to ask for a second cup, then waited 5 minutes for that to arrive!
All in all though, it was good value and would stay again, if beds and bedding were upgraded.
December 30, 2013
Rated 4.0 out of 5.0 by Hopdew09 That little bit extra
We stayed at the Hotel in Bexley on Xmas night for just one night. We had phoned the week before to ask if it would be possible to check in earlier than the time stated as we were driving up from Dorset that morning then were expected at a different location for christmas lunch and family gathering. We were advised that this would be probably be ok and a note was put on our booking. When we did arrive we found the staff very friendly and were well aware that we were checking in early. We were dealt with in a very professional manner and within a few minutes of arriving we were dropping our bags into the room etc. we found the room clean and tidy and our children were over the moon with the extra touch of a selection box on their pillows. On our return in the evening we enjoyed a quiet and very comfortable nights sleep and were well rested when we got up after a long eventful day. Overall our experience at the hotel was very good but the only thing which we felt let it down was the cost of the car parking for one night at £15. A bit steep for such a short stay.
December 29, 2013
Rated 5.0 out of 5.0 by JHP08 A very Happy Christmas
My children & I stayed at The Black Prince on Christmas eve and we had a fantastic time.
The staff were all so friendly, they and the hotel looked tastefully festive and the atmosphere was excellent.
My children loved the little touches like the small gift they found in the bedrooms, the notice on the bar offering Santa snacks and the hot drink and mince pies that greeted us on reception
Thank you to Stephen and his very capable team, you all deserve a huge thank you for your efforts
December 29, 2013
Rated 1.0 out of 5.0 by Disgruntled007 Appauling night!
Upon check in I was given a smoking room which made me feel sick with the stale stench, as I unpacked to settle in, a noise outside the window became apparent. I tried to open 1 window and it was sealed shut, the other was jammed slightly open and couldn't be opened or closed. There was a distinct December breeze flowing in. The noise can only be described as a cat playing in a cat flap whenever the wind blew. Every 2-3 minutes the noise repeated.
Upon notifying reception they sent me housekeeping, who also couldn't open the window or identify the noise. After contacting reception again I was told there were no other rooms, no maintenance and the duty manager would be informed. 20 minutes later I called down ( I was due out in 40 mins and hadn't been able to shower waiting for management) I was told they would be along but were busy at the time. They never came. I was late, stinking of stale smoke and going crazy at the noise. When I returned at 12:30 am the noise was still there... Loud in the wind. Finally after failing to get reception again I checked out at 2am furious not having been able to sleep. Never have I experience such infuriating disregard for guests. A complete waste of time and money.
December 18, 2013
Rated 5.0 out of 5.0 by djmickydoo Great base for a trip into central London
Have stayed here quite a few times now and never had any problems. Reception staff are always bright and cheerful and rooms are clean, warm and have a comfortable king size bed. Never had breakfast there so no idea what the food is like. We stay here as its very convenient to get into The West End, the train from Bexley Village is non stop straight into Charing X Leicester Square, Soho, Theatres etc, takes around 30 mins and costs about £9 return.
December 17, 2013
Rated 5.0 out of 5.0 by Rupunzel1979 Enjoyable Experience
We booked a suite and were very pleased with the size, cleanliness of the room. The room had everything we might have needed for our stay. The staff that were working on the night of our stay were helpful, knowledgable and friendly (Jessica on reception and Cameron and Tiffany in the bar/restaurant) they really made our stay enjoyable. We would definitely stay at the bexley holiday inn again and would reccomend it to anyone for business or pleasure.
December 6, 2013
Rated 5.0 out of 5.0 by mrstinathompson Everything you need
This hotel is ideally located for visiting London and the South East, being right beside the main A2 and not far to a mainline rail station. Despite its location right next to the busy road, traffic noise is not a problem in most of the rooms. The hotel is clean and tidy and the bar and reception areas are bright, modern colours and all the staff we came into contact with were friendly and helpful.
The only downside was that the hotel was pretty full with a wedding, so we had an accessible room on the ground floor which was twin beds rather than a double. I had requested an upgrade, but this wasn't available. Other than that, everything was perfect.
December 4, 2013
Rated 4.0 out of 5.0 by Eve65 Great overnight stay
we stayed here overnight after a relatives 21st party nearby. The room was very comfortable and easily accomadated the 3 of us. the beds were very comfortable and we all slept well. The staff were very attentive and helpful and the breakfast was terrific. Would stay here again
November 21, 2013
Rated 3.0 out of 5.0 shame about restaurant service
Good value but the service in the evening was poor.
We had booked first night dinner special offer and some friends joined us.
We did not have any cutlery and had to ask for some.
One guest asked for steak well done but it was medium at best.
Sauce ordered for steak but had to ask as did not receive.
Ordered desserts and coffee but they had not arrived after 40 minutes so again had to ask where they were.obviously they had been forgotten.
Staff seemed unsure how to account for the £18 per person allowance we had due to us booking the special offer.
A shame we had to pay extra to park too.
On the good side, the room was very cleam and comfortable and breakfast selectoon very good indeed.
November 21, 2013