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Rated 4.4 out of 5 by 111 reviewers.
Rated 5.0 out of 5.0 by Great customer service and a comfortable bed The staff at the hotel was attentive and efficient. The bed was comfortable and welcoming. March 3, 2015
Rated 5.0 out of 5.0 by Great Overall Experience Service was impeccable from the time we checked in until we left including front desk and restaurant and lounge personnel. Food and drinks were great. Room was attractive and comfortable. We even commented on the attractive hallways -- carpeting March 2, 2015
Rated 4.0 out of 5.0 by Comfortable room and great pillows The hotel was very nice but the restaurant needs some help. After the breakfast experience we did not dare go back for lunch dinner, or the bar. February 25, 2015
Rated 5.0 out of 5.0 by BZ to Big Rapids! They were able to make one of the most frigid days in state history "warm" with outstanding customer service and I thank you! Again BZ! February 24, 2015
Rated 5.0 out of 5.0 by Great staff and hotel. Staff was very accommodating and did a great job with our large group! February 23, 2015
Rated 3.0 out of 5.0 by Too Low Shower The shower heads are far too low to take a comfortable shower, I am 5' 10" tall and the shower head is pointed at my chest, I need to do the limbo in order to rinse my hair. Not at all convenient. The temp in the room was far too hot, could not turn down the thermostat any lower, even off it was about 80 degrees in the room. February 21, 2015
Rated 5.0 out of 5.0 by Nice Hotel. Comfortable Stay. Very nice place to stay within Big Rapids. Staff is very friendly. Place is overall clean with comfortable beds and room has modern updates. Few issues with heating unit but albeit it was -14 degrees outside, not much in the world was working properly. Still heated room. The Sporting News restaurant looked like a nice place to eat, but the wait was horrific. Waited over 45 minutes for pancakes and French toast. The pool area was large. Hot tub a little small. Served its purpose though. Would recommend if staying in Big Rapids area. February 18, 2015
Rated 4.0 out of 5.0 by Fun Weekend My only request, that would have allowed me to rate the hotel higher, would be to put mini fridges and microwaves in every room. We were there for a hockey tournament. The only other nice-ity would have been a larger hospitality room, with tables and chairs. During hockey tournaments, it is very common for teams to order pizza after a game. It would have been great to have a space we could have reserved that would have accommodated our team and parents for pizza. It would also have been nice not to have another team on the same end of the hall as ours. They were out in the hall until the wee hours both nights of our stay. A little separation would have been excellent for sleeping and for a little separation of the teams. February 11, 2015
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