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Rated 4.4 out of 5 by 157 reviewers.
Rated 4.0 out of 5.0 by Good hotel but hard to find This facility was on a par with most holiday inns I have stayed at. I like Holiday inns. But finding it was difficult, no sign on the road to direct you in, No sign over the entrance. I am sure potential clients are driving by because I was actively looking for the Inn, and had to ask a local for directions, after I had driven past it twice, even made it into the parking lot and noticed no Holiday Inn sign indicating the entrance. And I have been representing a major multi national on the road for over 30 years. July 31, 2015
Rated 4.0 out of 5.0 by Love the facility and ribs Was visiting Big Rapids on business and was pleasantly surprised at the quality of the hotel. The rooms were good and spacious. No bathtub in my room but a very minor issue. The onsite restaurant was good and especially loved the ribs at dinner. July 27, 2015
Rated 5.0 out of 5.0 by Clean, comfortable Comforter was a cloud of softness...and light. Clean, newer room. Everything was in working order. July 27, 2015
Rated 4.0 out of 5.0 by Good for business Poor internet though. Good specials at sporting news grill. July 27, 2015
Rated 3.0 out of 5.0 by Friendly Staff, Clean Rooms - Horrible Internet Service This was my second stay at this property in a month for business. Both times, the staff was friendly and helpful. However, the internet service was extremely lacking. The internet speed varied; as did the ability to connect. I actually went across the street to the Buffalo Wild Wings and used their internet to get my work done. The property was going through renovations. During my first stay, the pool was closed and it was not noted on the web or when my reservation was made. There is a sports bar on the property so expect drunks late at night being loud in the hallway. Both times I stayed, I was awaken by people being loud in the hallways. When I checked out, I was unable to mention this to any staff members. The front desk was left unattended. July 24, 2015
Rated 5.0 out of 5.0 by Great Service and enjoy the pool and local resturants. I've been staying at this Holiday Inn, one time per year for the past 20 years. It is the perfect mid-way stopping point for me on my way to Mackinaw Island. Upon my arrival the staff is always friendly and accomodating. I've enjoyed the pool and outside patio on sunny warm days. It is great to have a local resturant so no worries about having a cocktail and driving. You can really kick back here and relax. July 16, 2015
Rated 5.0 out of 5.0 by Great stay and staff! If I was ever up in the Big Rapids area again I would absolutely stay at this hotel again. Very clean and comfortable. The hotel staff was very friendly and helpful with whatever is needed. July 14, 2015
Rated 5.0 out of 5.0 by Staff was wonderful Everything about this hotel was wonderful. We had an unusual circumstance where my husband needed to be in the room for work for most of the day. The housekeeping staff worked around his schedule to take care of the room. They offered us a free Platinum upgrade, and made us feel very taken-care-of. Would highly recommend this location. Pool was a very comfortable temperature July 12, 2015
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