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Rated 4.4 out of 5 by 170 reviewers.
Rated 4.0 out of 5.0 by comfortable bed The hotel is a typical Holiday Inn, but the lobby needs to be updated. The beds were super comfortable and the bath was large and updated. August 30, 2015
Rated 5.0 out of 5.0 by Nice Hotel The hotel was older but the room was very nice and definitely upgraded. The staff were friendly and helpful. I love the coffee in the lobby and they even had specialty creamers. We had a coupon for 15% off breakfast in the restaurant but when we went over there about 7:30am we stood there with another guest for roughly 15 minutes. We never saw a person other than the one table of 4 customers that was there. The other guest went clear back to the kitchen to get someone and still could not get anyone to come out so we left and went out for breakfast. August 28, 2015
Rated 5.0 out of 5.0 by Good restaurant and kids eat free This was a great stop-over location. Service was excellent. August 27, 2015
Rated 5.0 out of 5.0 by Very clean and comfortably I was only there for a few hours for sleep. I have stayed there in the past and like having the lounge on the property so that I don`t have to drive anywhere once I get there. It is close to my customer in Reed City. There where a couple of functions going on the night I stayed and I was not disturbed by any noise. I was able to get a very good night sleep. August 27, 2015
Rated 5.0 out of 5.0 by Comfortable bed, great food/drink, good night's sleep. My Queen Double bed was just firm enough, with great pillows. Good desk & Chair, was able to concentrate and get some work done. The restaurant had a good menu and good Beer choices. Will definitely be back when business brings me back to the area. August 23, 2015
Rated 4.0 out of 5.0 by Met and Exceeding expectations The first time I have been and stayed in Big Rapids in many years and was pleasantly surprised of the growth of the area as well as the existence of a high quality Hotel. The hotel is on the main drag and was very easy to access. Staff was friendly. Check in was easy and the rooms were fresh, clean and most of all roomy. The outside appearance was also pleasing. We are MSU Spartans from Lansing and we thoroughly enjoyed our time in "Ferris Bulldog" land!! The two drawbacks that we experienced were the remodeling/construction that was going on, as well as the very sketchy internet service. Otherwise we has a very enjoyable time. August 19, 2015
Rated 5.0 out of 5.0 by Comfortable, clean, great restaurant, helpful staff This Holiday Inn was one of the best Holiday Inns we have stayed at. The beds were comfortable, the room and bathroom were very clean, and the staff friendly and helpful. Upon our arrival the young man at the desk was extremely courteous and, as we are seniors, helped us get the luggage from the car, brought our luggage to our room and offered to park our car, which he did. The restaurant was reasonably priced and the quality of the food was very good. The waitress was friendly and would check with us to be sure we were happy with our meal and offer bring more coffee or anything else we might want. If we are in the area in the future, this is the hotel we would choose. August 18, 2015
Rated 4.0 out of 5.0 by Expectations Met Clean, comfortable room; friendly staff, no surprises August 17, 2015
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