Rated 3.7 out of 5 by 23
Rated 5.0 out of 5.0 by Terri2013 Great service
When I called regarding our reservation because we had 5 people and we were coming up to take a tour of Ferris State, they didn't hesitate letting us stay in one room. Then when we arrived, we no more got into our room and we received a phone call making sure everything in our room was okay! We were very impressed by the friendly service! Our total experience was exceptional and will definitely stay again as our twin daughters will be attending college at Ferris State.
November 27, 2013
Rated 3.0 out of 5.0 by BusDriver4u Great Staff
The staff was very friendly and helpful. everything was good except for a morning breakfast. I travel quite a bit in my job, and I can't remember the last time a hotel did not offer at least a continental breakfast. I was shocked this Holiday Inn had no breakfast that they otherwise take pride in.
November 20, 2013
Rated 4.0 out of 5.0 by CamilleH Clean & Comfortable
First time staying at this location. The rooms were clean and the front desk staff was friendly and helpful. Looks like they are currently working on a cosmetic update, hopefully this will include larger TVs in the room. We will stay here again on our next visit to Big Rapids.
November 13, 2013
Rated 4.0 out of 5.0 by Jenn5 Great service, nice comfortable clean room
During the time of our visit, the restaurant was being renovated and things were a bit noisy. But we received a discount on our food, and the wait staff were excellent and very attentive, and the food was very good. The renovated space looks like a very nice space and I look forward to staying there again!
October 7, 2013
Rated 5.0 out of 5.0 by Awae Great stay
After working on the road for past 6 months I have stayed in a range of hotels. This holiday inn is by far one of the best hotels I have stayed in. The hotel staff is very friendly and willing to help in any situation. I highly recommend this hotel.
October 2, 2013
Rated 3.0 out of 5.0 by Holly53 Hotel pricing
When we checked clerk printed out my receipt and I noticed it said 97.00 an when I booked on line it gave me a 77.00 reservation with military discount . I was shocked when he tried to charge me that with out mentioning it so luckily I had printed out my reservation an showed him they honored it. It just better not show up on credit card
September 6, 2013
Rated 3.0 out of 5.0 by hotshot For the most part. . clean and the staff friendly
The staff were friendly and helpful. All smiles. I would consider the hotel just above average. We had some issues with room accomadations but the staff corrected them by moving us to a different room. Great for family with kids. . Nice pool. We did not get to enjoy the pool because we simply just needed a place to sleep and for the price. . . You need to use all their amenities to get your moneys worth. Clean and friendly.
August 28, 2013
Rated 5.0 out of 5.0 by Tina1160 Comfortable bed
We enjoyed our stay
and look forward to staying frequently.
August 27, 2013