Rated 4.4 out of 5 by 120
Rated 3.0 out of 5.0 by Doc Fungus Big Rapids Holiday Inn
Holiday Inn is not my first choice of the IHG family of hotels. By far Holiday Inn Express is my choice. I travel 60 or more days a year for business and have found Holiday Inn hotels to be historically older, less perks, and poorer service overall. In the case of this specific stay, for what it cost to use the restaurant, versus complimentary breakfast at Holiday Inn Express, this was not a good investment and could have stayed at another hotel with another brand, and got more services and perks. The restaurant was horrible, wait staff was not customer friendly, and was under staffed two out three breakfasts that week. IHG is my choice of hotels for travel, I just have found a trend in Holiday Inn hotels to be as stated above.
March 28, 2015
Rated 5.0 out of 5.0 by Some Visibility
Your signage could be improved and enlarged. It was advertised as a golf course from one direction and the hotel from the other.
I reviewed in the survey how friendly and helpful the staff was; so will not repeat myself,
March 25, 2015
Rated 3.0 out of 5.0 by kloe Great staff, comfortable room, terrible noise control
While our family was met by an enthusiastic and warm staff, and our room was comfortable, clean and well appointed - our ability to sleep was significantly challenged because the walls were so thin. We could hear everything in the room next door as well as what was going on in the hall.
March 24, 2015
Rated 5.0 out of 5.0 by Military Travel 36 Good experience
Everything was great. Wife ordered breakfast and they did get that wrong but everythign else was great. Would use again if I am in the area.
March 16, 2015
Rated 5.0 out of 5.0 by Ben86 Forward/22@@
Very good service and fast check-in. Staff friendly and waited and answered my needs. Hotel lobby very clean,rooms clean and well lighted.
March 13, 2015
Rated 3.0 out of 5.0 by michj Decent place, a little outdated
Free coffee was great! Pool was cold but nice and large.
March 12, 2015
Rated 4.0 out of 5.0 by Willem Edward Clean,, Updated and Quiet
Great helpful staff, exceptionally clean rooms, flat screen with a generous selection of channels. Very well updated room furnishings.
March 11, 2015
Rated 3.0 out of 5.0 by Jake50 Friendly
The staff was very friendly and attended to my complaints. The cleaning of the room had not been completed.
March 10, 2015