Rated 3.7 out of 5 by 28
Rated 2.0 out of 5.0 by orngrl Better places to stay in BR
Our room reeked of a chlorine-like smell. To try & mask it a plug-in air freshener was added. Great, now our room reeks of flower scented chlorine. You would think they would be more aware of this overpowering stench and do something to fix it. If you have breathing issues do not stay on the second floor. (Not sure if this is an issue throughout the entire hotel) Thermostat was also in need of repair. It was either boiling hot or freezing in our room. No microwave or fridge which seem pretty standard in other hotels. Free coffee in lobby was so watered down it was undrinkable. Will be staying elsewhere on our next trip to BR.
February 26, 2014
Rated 4.0 out of 5.0 by Leeney 311 restaurant
Should have someway to turn down the volumn on the TV's and music. Both very loud. On 12-29 evening the football game was controled by one patron at the bar and the volumn was competing with the music both too loud. Just something to look at - I understand this is very very difficult to police.
January 2, 2014
Rated 4.0 out of 5.0 by Kristy33 Enjoyable stay
The renovations are great. Wish we were able to be there longer to be able to enjoy the pool, hot tub. Would stay here again. Very close to Ferris State.
December 31, 2013
Rated 4.0 out of 5.0 by Mitchet Hotel has been updated
very pleasant stay .it was nice seeing all the new updates to the hotel. Sports Bar was a very good atmosphere and good food, staff was very good. Workout area has been updated with all new equipment. Will be back.
December 21, 2013
Rated 5.0 out of 5.0 by SpartyOn A Frequent Business Traveler
I have been coming to this location about 6 times a year for the last 7 years. During that time period, the staff has always been helpful and the facilities in good but older condition. It is with great pleasure that I note some really great changes! The rooms are updated with beautiful colors and large headboards. The carpets on the 2nd floor are brand new in the hallway and the sports bar has a new name and menu. I am looking forward to coming back again!
December 8, 2013
Rated 5.0 out of 5.0 by Terri2013 Great service
When I called regarding our reservation because we had 5 people and we were coming up to take a tour of Ferris State, they didn't hesitate letting us stay in one room. Then when we arrived, we no more got into our room and we received a phone call making sure everything in our room was okay! We were very impressed by the friendly service! Our total experience was exceptional and will definitely stay again as our twin daughters will be attending college at Ferris State.
November 27, 2013
Rated 3.0 out of 5.0 by BusDriver4u Great Staff
The staff was very friendly and helpful. everything was good except for a morning breakfast. I travel quite a bit in my job, and I can't remember the last time a hotel did not offer at least a continental breakfast. I was shocked this Holiday Inn had no breakfast that they otherwise take pride in.
November 20, 2013
Rated 4.0 out of 5.0 by CamilleH Clean & Comfortable
First time staying at this location. The rooms were clean and the front desk staff was friendly and helpful. Looks like they are currently working on a cosmetic update, hopefully this will include larger TVs in the room. We will stay here again on our next visit to Big Rapids.
November 13, 2013