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Rated 4.4 out of 5 by 94 reviewers.
Rated 5.0 out of 5.0 by Wonderful stay The room was a pleasant surprise, very nice. The heating system kicked on frequently even though the temperature was set low (set the fan to run continuously which eliminated the change in noise). The bed and pillows were the most comfortable I have ever had in a hotel! The bar/restaurant attached to the hotel was nice for pub food. The hot tub was not the best, the jets barely worked. My van was dead the morning I was to leave and the staff was wonderful and helped me jump my car within 5 minutes. The were great. Overall a great hotel stay! December 16, 2014
Rated 5.0 out of 5.0 by THANK YOU GREAT STAFF ; my wife and I enjoy our visits to HI Big Rapids and look forward to your kind hospitality December 13, 2014
Rated 4.0 out of 5.0 by Big Rapids Value Good Value and close to Soaring Eagle Casino. Staff and hotel were good and I enjoyed my stay overall. December 10, 2014
Rated 5.0 out of 5.0 by BIG RAPIDS BIG REWARDS Great place to stay, nice pool/hot tub for kids. Very nice improvements and always a comfortable bed. Staff are the best. December 8, 2014
Rated 3.0 out of 5.0 by Average Stay I was let down as a whole to this particular Holiday Inn. Upon arriving I was told the restaurant would be open, but in fact it closed 2 hours early. This resulted in going back out in the unfavorable weather conditions to find dinner. The room was not as clean as most other IHG properties. December 2, 2014
Rated 5.0 out of 5.0 by Great Service Hotel was easy to find. The parking lot was kept pretty clean despite the snowing that continued throughout my stay. The staff were professional and friendly, greeted me by name and acknowledged my gold status. Even remembered to offer me points or welcome gift. The entry areas were clean and uncluttered. The guest room was clean and the light left on. Was welcoming! Heat worked just fine. Didn't have any problems with plumbing either. Overall enjoyable stay. December 2, 2014
Rated 4.0 out of 5.0 by HI Big Rapids Great staff and lobby area. Conveniently located to Ferris state and local attractions December 2, 2014
Rated 5.0 out of 5.0 by Great Value!! The attached restaurant is a very nice feature of this Holiday Inn - especially when it snows. Very convenient to Ferris State and easy to get to from the Interstate. Staff was helpful and courteous. I will definitely stay at this place again. November 25, 2014
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