Rated 4.4 out of 5 by 124
Rated 5.0 out of 5.0 by Dr El 12 Great room
Excelent room. Good Value. Friendly helpful staff. So-so restaurant.
April 22, 2015
Rated 3.0 out of 5.0 by klemic Would not return
The room wasn't as clean as it could be. The TV/Internet lost connection constantly or would lock up. The AC did not work very well. The pillows and bed were not very comfortable. There was no refrigerator in the room. Add all of these together and it made for a not so pleasant stay.
April 17, 2015
Rated 5.0 out of 5.0 by satisified customer Great location
Would stay here again in the future. Have stayed before
April 8, 2015
Rated 5.0 out of 5.0 by Alan 89 Clean and quiet room
The room was very clean. We did find the heat to be set too high but it was easily lowered to cool the room off. The restaurant had delicious food and efficient service. Terrific craft beer menu.
April 6, 2015
Rated 3.0 out of 5.0 by Doc Fungus Big Rapids Holiday Inn
Holiday Inn is not my first choice of the IHG family of hotels. By far Holiday Inn Express is my choice. I travel 60 or more days a year for business and have found Holiday Inn hotels to be historically older, less perks, and poorer service overall. In the case of this specific stay, for what it cost to use the restaurant, versus complimentary breakfast at Holiday Inn Express, this was not a good investment and could have stayed at another hotel with another brand, and got more services and perks. The restaurant was horrible, wait staff was not customer friendly, and was under staffed two out three breakfasts that week. IHG is my choice of hotels for travel, I just have found a trend in Holiday Inn hotels to be as stated above.
March 28, 2015
Rated 5.0 out of 5.0 by Some Visibility
Your signage could be improved and enlarged. It was advertised as a golf course from one direction and the hotel from the other.
I reviewed in the survey how friendly and helpful the staff was; so will not repeat myself,
March 25, 2015
Rated 3.0 out of 5.0 by kloe Great staff, comfortable room, terrible noise control
While our family was met by an enthusiastic and warm staff, and our room was comfortable, clean and well appointed - our ability to sleep was significantly challenged because the walls were so thin. We could hear everything in the room next door as well as what was going on in the hall.
March 24, 2015
Rated 5.0 out of 5.0 by Military Travel 36 Good experience
Everything was great. Wife ordered breakfast and they did get that wrong but everythign else was great. Would use again if I am in the area.
March 16, 2015