Rated 4.4 out of 5 by 181
Rated 2.0 out of 5.0 by Jrr8589 Changed rooms
Our first room was clean with a nice big shower but had a bad odor, musty and damp smelling. Tried to Move us to another room but key would not work. The third room which we stayed in was over the roof of the pool looking at the mechanicals on the roof and the AC was set at 63 all weekend and it was never under 75 in the room. The window would only open about 6 inches so we weren't able to get the cooler night air into the room . The restaurant and bar is great and we were able to keep our motor home in the parking lot . There are very limited choices in Big rapids so this is a good choice but they need to work on some improvement to the rooms . Saw a list at the front desk of rooms with a/c issues , shower problems and so on.
October 1, 2015
Rated 4.0 out of 5.0 by Karch OK for a night's sleep
We arrived at the hotel after a long day arriving late. The address noted online for this hotel was not navigated well by 2 different systems, but we lucked out and followed our gut and drove right to it. (Not sure if HI can check this out but thought I'd mention)
Check in was easy and room was nice but maybe a little pricey since no breakfast included. Had we arrived earlier maybe we would have taken advantage of other amenities and gotten a better value to the room.
September 30, 2015
Rated 5.0 out of 5.0 by Tressa79 Great Hotel....Restaurant Attached not so much
The hotel it self is very nice, clean and very modern. The rooms are a good size. The rooms should have at least a comfortable chair to sit in as the only seat was one desk chair and then the bed. The room and lobby where very clean.
We received a voucher for breakfast for $25. We had to use it to the attached restaurant. The service was very slow. It was not busy and they had 3 staff members. Once the food arrived, roughly 40 min. later, the food was okay. It wasn't great but it wasn't nasty either. They need to work on this.
Walking to the restaurant we went through some of the conference center. This hotel knows what they're doing. The area was large, well taken care of and decorated. Lots of seating in the lobby. Fantastic location for an event.
September 29, 2015
Rated 5.0 out of 5.0 by Eleganteb Excellent as are all Holiday Inn's
I always enjoy Holiday Inn visits and the IHG membership
September 22, 2015
Rated 5.0 out of 5.0 by Yveline29 Clean, comfortable room
Very clean room. Food was decent. Staff were friendly
September 22, 2015
Rated 4.0 out of 5.0 by Sammy9096 Clean rooms and comfy beds.
The hotel was very clean and has a modern décor. The staff was very friendly too. The beds were very comfortable and we slept great! Coffee was pretty good too.
September 21, 2015
Rated 3.0 out of 5.0 by ted1954 Holiday Inn stay
Hotel cleaniness is good, staff is also good, rooms are clean, but the shower heads are chest level making it difficult to wash your hair. Mattress was also too soft, sinking in the middle.
September 14, 2015
Rated 5.0 out of 5.0 by Joan0612 Awesome bed
The bed was one of the best mattresses ever, soft yet firm. A very nice and clean hotel.
September 13, 2015