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Rated 4.4 out of 5 by 100 reviewers.
Rated 3.0 out of 5.0 by Nice hotel, poor restaurant The Hotel was fine but the staff pushed the restaurant. I had a meal that ruined my whole stay. Then the staff acted like they didn't even hear me complain. January 22, 2015
Rated 5.0 out of 5.0 by comfort great experience ,good service ,pleasant stay ,quiet rooms , good food , friendly people January 20, 2015
Rated 5.0 out of 5.0 by Great Staff Very comfortable and very clean. The staff was very helpful and seemed happy to be there. January 17, 2015
Rated 4.0 out of 5.0 by Room Temp and Comfort Very nice overall Hotel and resturant; but my room was not able to maintain a comfortable temperature and the heater unit was loud and continued to run thoughtout the night. January 16, 2015
Rated 5.0 out of 5.0 by Excellent experience Room was clean and comfortable. All staff was helpful and friendly. The front desk staff were especially considerate and accomodating. Room service was excellent and the entire experience was very pleasant January 11, 2015
Rated 5.0 out of 5.0 by Lovely hotel, great room We stayed at Holiday Inn Big Rapids for my brother-in-law's retirement party. Our room was really nice and everything was very clean. The bathroom even had really nice smelling soap, unlike the run-of-the-mill soap provided at most hotels. The bed was very comfortable. The staff was very nice and pleasant. I would definitely stay at this hotel again. The conference room used for the party was also nice and the food was very good. January 8, 2015
Rated 5.0 out of 5.0 by Wonderful stay The room was a pleasant surprise, very nice. The heating system kicked on frequently even though the temperature was set low (set the fan to run continuously which eliminated the change in noise). The bed and pillows were the most comfortable I have ever had in a hotel! The bar/restaurant attached to the hotel was nice for pub food. The hot tub was not the best, the jets barely worked. My van was dead the morning I was to leave and the staff was wonderful and helped me jump my car within 5 minutes. The were great. Overall a great hotel stay! December 16, 2014
Rated 5.0 out of 5.0 by THANK YOU GREAT STAFF ; my wife and I enjoy our visits to HI Big Rapids and look forward to your kind hospitality December 13, 2014
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