Rated 4.0 out of 5 by 48
Rated 5.0 out of 5.0 by Lord Harborough Comfortable, courteous and caring
Great location, staff and quality of service. Delicious food, excellent choice of leisure activities with 2 pools, gym and snooker table. Attractive contemporary ambience and ease of access to city and airport.
September 5, 2014
Rated 5.0 out of 5.0 by Travelling pole "Spanking Hotel"
This is a a great hotel: spacious,friendly and first class breakfast. The redevelopment of the frontage and car park caused a few headaches with parking, but staff tried their best to compromise in the circumstances. It would have been helpful if the work and restricted parking had been mentioned prior on the website when booking.
Whilst my experience at the hotel was really enjoyable with a super room, I was a little surprised not to receive any of the usual platinum member gifts i.e. points voucher, welcome drink etc.
None of the above would prevent me from recommending the hotel or indeed staying there again.
August 31, 2014
Rated 5.0 out of 5.0 by Ozabal Great Experience
Stayed for 6 nights with 2 kids in the very beautiful city of Bilbao.
My conclusion is that this is one of the best Holiday Inn hotels I have been in for the last 10 years.
Very nice open plan lobby restaurant and bar area. Because of the layout and the view you tend to stay and relax or do an activity.
Rooms are large, have a large flatscreen TV, they are clean and the beds are very good. For once no carpet on the floor which is a plus.
Nice new swimming pool, also used by metropolitan fitness which is below hotel.
Very good quality fresh food, breakfast is also very good and up to standard.
We ate every night at the hotel and everyone had other dishes every time which is rare for many hotels. What is also nice is that you can have all the dishes the whole day, a first for any hotel I have been in. Staff is very friendly.
The only minor point is that if you are on the Floor bellow the lobby you van hear some noise from moving chairs on the lobby floor which can be annoying to if you do not get to sleep fast. For me this was no problem.
The location is great, very fast down to old city, going up is steep but we only used the metro once and the petro is close if you need to use it. So that is the only reason I do not geive a 5/5 on all points.
August 30, 2014