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Rated 3.3 out of 5 by 233 reviewers.
Rated 3.0 out of 5.0 by Think 1980s While the furniture has been updated, the room and much of the rest of the hotel has not. August 16, 2014
Rated 1.0 out of 5.0 by Not good In the past, this hotel was a great facility but has gone downhill. I requested a non-smoking room and got a room that clearly had smokers but the hotel tried to cover the smell with aerosol's. Couldn't change rooms because they were full (supposedly). Noisy neighbors with small kids up until after 12:30 am. Called to complain. They did ask them to be quiet but this only lasted about 1/2 hour. Lots of partying until the wee hours of the morning. Paint peeling from the ceiling in the bath. Not clean. Carpets in halls were old and worn. Dismal place. August 16, 2014
Rated 1.0 out of 5.0 by Dirty Dirty, dirty property. Very poorly maintained. Everything is outdated and even updated rooms are poorly equipped and poorly maintained. Property needs to be bulldozed. HIE in Lockwood is a decent stay and only a 10 minute drive away. August 14, 2014
Rated 4.0 out of 5.0 by Rooms To many sand burrs on the room floor. Found the when family menber took off their shoes. Air -conditioning was out and made it hard to sleep. August 14, 2014
Rated 4.0 out of 5.0 by Very Helpful Staff The hotel was packed with a bikers convenient and no luggage carts. The staff was extremely accommodating and helpful. The staff carried our luggage up and down during our staff. Considering the demands of the hotel and guest the staff were outstanding in their services. August 14, 2014
Rated 1.0 out of 5.0 by Disappointed and no recommendation Stayed for a convention booked at the hotel site. Room- stained carpet, dirty chair arms, something on the heat lamp in the washroom, dirty areas in corners of tub and tub surround. We stayed in what would be the older part of the hotel, visiting the hotel rooms off the atrium - they appeared to be in much better shape. Just because its old doesn't mean it has to be dirty. Wretched smell coming from dining room are; not bad in mornings only got worse during day and evening - perhaps poor venting or its time to clean the grease traps and venting equipment? Service- had to request toilet paper and tissue for room three times before finally getting delivery. Shuttle service- we were advised there was a service but cancelled by general manager about three weeks prior to our arrival. Shuttle limited to airport only. ( no good we didn't come from airport) I have stayed with Holiday Inn and Express services and found this location just not up to their normal standard of care. Disappointed and no recommendation August 14, 2014
Rated 4.0 out of 5.0 by Good problem resolution There were some issues with the first room I was given. They were addressed quickly. The manager , Dan, handled everything well to my satisfaction. I appreciated it greatly. August 13, 2014
Rated 1.0 out of 5.0 by The staff on front desk and restaurant, casino were great. I found thehotel to be smelly and poorly looked after in the rooms. It needs an upgrade for carpets in hallways and the pool area. Hot tub was dirty water. I was so looking forward to this trip and was disappointed. The rooms(all room meeting and hotel rooms) were very hot. Casino was very tiny. I guess I was just looking for something better as I always stay at Holiday Inns in Canada and USA. I can always know they are consistent until I stayed at Billings. The price was standard and I just expected more. August 12, 2014
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