Rated 3.5 out of 5 by 404
Rated 4.0 out of 5.0 by Ms. Bumble Bee Overall great stay with a few suggestions
I always stay at the Holiday Inn when I visit Billings, Montana for either my Bible conventions, shopping, and/or mothers doctor's appointments which is usually every few months since I am traveling from Sidney about four hours away.
The only major problem was the fact that we had to request clean sheets. Our sheets had a questionable substance on them. As well, the lounging chair also had a questionable stain. Also on the ceiling there was a questionable dried up stain. We tried to not complain about too much. But were thoroughly disguisted. We had traveled so far and just want to get some rest. There was also things behind the dresser with the lamp near the bed. We tried to ignore it.
I also felt very bad for the maintaince guy. We stayed on the side of the hotel on the second floor with no elevator. I know my room and one other room on my floor had to request a fridge and we both stayed on a top level floor. The guy was very nice about bringing us a fridge, then a microwave, and clean sheets (two times).
When I originally booked the room on-line I was able to get two out of the four request I had. After I called to receive them.
But other than that Jason and I believe the new guy's name was Mike were very nice and accommodating. Jason, Mike, and the maintenance guy deserve a little reward. Unfortunately, I did notice that two other front desk persons thought that sending the maintenance guy back and forth to get fridges, microwaves, and other items requested by guest was funny. The literally laughed when they had to page him for the third time, because I had just walked up when they were getting off the phone with two guests. By the time the guy made it to my room he was obviously tired and a bit musty but that was expected.
April 30, 2015
Rated 4.0 out of 5.0 by Kalahsbud the stay
Food prices were to high for bkfst value. Bed was comfortable but weak in the middle. Front desk staff appeared to be preoccupied most of the time.
April 29, 2015
Rated 5.0 out of 5.0 by TimAC22 Nice place - Excellent Service
All I can say is Marissa, Marissa, Marissa. This young lady took my reservation by phone, remembered me the next day and had everything in order. She was professional, sharp and attentive. You could tell she actually wanted you to enjoy your stay. What a great young hire you have here! Thanks again Marissa! Hotel was nice too.
April 28, 2015
Rated 5.0 out of 5.0 by kepe 63 clean room and great service
we were there for one night, and we had a great expierience. The staff were great and friendly and very helpful. The Hotel lobby is beautiful and inviting...
April 27, 2015
Rated 5.0 out of 5.0 by My Kinu Great hotel experience
We were celebrating 48 years of marriage and when I told the staff they upgraded us to a specialty suite with a Jacuzzi tub and a king size bed. Outstanding room and service.
April 26, 2015
Rated 4.0 out of 5.0 by jackalope25 Nice stay
Room was clean. Bed was comfortable. Staff was outstanding.
April 26, 2015
Rated 1.0 out of 5.0 by Rik La Terrible in most every way possible
Totally one of the worst experiences I have ever had. Plus, this was NOT an inexpensive hotel
April 24, 2015
Rated 5.0 out of 5.0 by disappointed lady Great front desk staff.
My family and I thoroughly enjoyed our stay just as we have in the past. The two gentleman at the front desk during check in were very helpful and polite.
April 23, 2015