Rated 3.4 out of 5 by 451
Rated 1.0 out of 5.0 Power out for long time, emergency lights don't work !!!
I frequent Holiday Inn quite a bit and always very pleased , however this hotel was a big big disappointment. The power went out for three hours, phones did not work, the emergency lights did not work leaving guests to stumble around in the dark. Unable to take a shower due to no lights in the bathroom.
Checked out with other angry guests and requested management contact me, talked to some assist manager via phone who could not answer my questions, requested the GM contact me and never heard from him. Wow !
July 26, 2015
Rated 5.0 out of 5.0 by nitestaker 1 okj for overnite stay
not totaly happy but basicaly ok they did have large covention type thing going on at the time will bewatching to see if next stay improves
July 25, 2015
Rated 3.0 out of 5.0 by katem13 Decent for the price
The hotel is very nice for the price. However, this is my 4th stay at this hotel and the business accommodations are less than desireable at the backside of the building. It takes a considerably long walk to reach the bar, swimming pool, and fitness areas so I often never go there. The hallway and room also have a disctinclty musty odor, probably due to the fact there are no windows that open and no fan in the bathroom. Overall the bed was comfortable, the bathroom was adequately clean, and the wi-fi was strong. The carpet had grease stains on and the couch was marked up in ballpoint pen. I have stayed in cleaner rooms at this hotel.
July 22, 2015
Rated 5.0 out of 5.0 by Wizzard of OZ Friendly staff - slept well
Pillows hard but bed comfortable. Staff was helpful in finding way around Conference facilities.
July 21, 2015
Rated 2.0 out of 5.0 by JBmontana Holiday Inn Billings
The staff was very disappointing in handling problems. Hotel needs a lot of updating and cleaning. Wouldn't recommend and certainly won't be staying here in the future.
July 20, 2015
Rated 1.0 out of 5.0 by Melissa S4635 Not recommended at this time
The hotel appeared to need more staff and/or some renovations and steam cleaning of the hall, lobby and room carpets. More training for the cleaning staff also might be in order, as we had to make special calls to the front desk for replenishment of hand soap, tissues and emptying trash cans during the daily maid service. Carpets were not vacuumed, bathroom floors were not swept or cleaned daily. No ice was ever available at the ice machines; they were always marked "out of order". We finally requested ice be brought to our room, and they did so within 20 minutes. Electrical outlets did not work in the bathroom so we had to move our luggage and ourselves (no assistance was available) to a different part of the hotel with no elevator access... and we were on the second floor. The 2-story waterfall in the lobby that is shown online appears to have been out of order for quite some time. Friendly front desk personnel for the most part. Shuttle service was on time and pleasant.
July 19, 2015
Rated 3.0 out of 5.0 by Play with heart Great rate several issues
We were with a group over the wkend for softball. We had a great rate but the issues were many. We felt sorry for the staff as they seemed to be under staffed for the full house. Several of us had toilets leaking, not running but leaking...ours was so bad our friends directly below us had water dripping from ceiling into their bathroom. The pillows are less than desirable, they ran out of pillows the first night for us to get another for our daughter who slept on the pullout. Microwaves and fridges are complimentary but you have to request one and I know they were out of them our first night as other parents had requested & couldn't get one. Our room didn't get serviced until after 5pm on our 2nd day, again I believe due to short staffed. The hotel is in great need of a remodel top to bottom. Overall the the accommodations worked for the weekend but next time will probably book elsewhere.
July 16, 2015
Rated 1.0 out of 5.0 by 4th of July unhappy guest unhappy
THE ROOM WAS HOT, HOT, HOT. I CONTACTED THE DESK NUMEROUS TIMES. THEY DID SEND IN MAINTENANCE, HE STATED THAT WAS AS COOL AS THE ROOM GETS. LATER IN MY STAY I CONTACTED DESK AGAIN ABOUT THE HEAT
July 14, 2015