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Rated 3.3 out of 5 by 201 reviewers.
Rated 5.0 out of 5.0 by Nice home away from home When visiting my son in Billings MT we now have a new place to stay. The Grand Montana (Holiday Inn) was cool and comfortable. The manager and staff were very helpful, friendly and full of good information from directions to meeting our needs. The rooms were great and nicely appointed. We will return! July 24, 2014
Rated 5.0 out of 5.0 by Great Fries Evening 1 could have been a disaster; however, the Manager and staff saved the day. We were able to have food so that we could sleep. The staff was most accommodating. I would stay at the GrandMontana-Billings again. Of course, I did not mention that I was an IHG® Rewards Club Member. July 24, 2014
Rated 4.0 out of 5.0 by Staff very helpful during a busy convention week. With over 800 convention attendees, the staff of the Holiday Inn and Billing Hotel were very helpful and polite and events moved smoothly. Folks from out of state were very impressed. July 23, 2014
Rated 3.0 out of 5.0 by Dislike of checkin I would not recommend this hotel because of the checkin situation. We arrived prior to checkin time--two o'clock. When I asked Justin if there was a possibility of a room being ready, he said no that all rooms would be available at 3:30 or 4:00 p.m. NO rooms could be checked into at that time. I told him we had stayed in numerous hotels all around the world and country, and very seldom is there not one room available at 2 p.m. Too bad!! When we arrived back at 3:55, there was one person, Dan, handling checkin on s Saturday afternoon and quite a line taking longer than average. After quite a wait, I mentioned my displeasure. Dan was pretty good and ended up giving us an unexpected coupon toward breakfast. But with that experience we will probably go back to the Quality Inn where we usually stay in Billings. The waitress at breakfast was quite friendly, and the buffet was very good. July 23, 2014
Rated 1.0 out of 5.0 by Poor quality The hotel looked worn and in need of some updates. The A/C controls in the room did not look like they had been cleaned in a very long time. The knob on the bathroom door did not turn properly from the inside resulting in someone on the outside of the bathroom having to turn the knob. A solo traveler could easily be stuck inside the bathroom! The door to the corridor did not lock when leaving the room.. If the door was opened and then shut again, then the lock would engage. Our bill never arrived before checkout. When we checked out after 7 a.m., I notified the front desk clerk about the problems with the doors, she did not write anything down at that time. July 20, 2014
Rated 5.0 out of 5.0 by A great stay! We were very pleasantly surprised by how wonderful this hotel stay was for us. The hotel is beautiful, the room was very nice, clean and comfortable. We would definitely stay here again. July 18, 2014
Rated 1.0 out of 5.0 Great Hotel, but personal stay was miserable The holiday Inn is located in a decent location near restaurants etc . The room cleanliness and staff were all up to par. However my own personal stay was horrible. I could not sleep a wink (and neither could my pet) due to a crying baby next door. The walls must be paper thin. Also the free wifi is very very slow and spotty at times to the point I had better data speeds from my cellular data plan from my smartphone. The hotel was booked, complaining about moving would have made no differance as I had to leave by 6am. Some things are out of the control of the hotel (which i understand) but I will definitely be more hesitant about staying here again when all i wanted was a nice nap before leaving in the morning. July 16, 2014
Rated 5.0 out of 5.0 by Great staff and room Wonderful service. Gave us a suite and it was what we needed. Staff was very helpful and pleasant. The only draw back was there was no luggage carriers to take our luggage down in the morning at 4am. People had them in their rooms. I would stay here again and would tell others to stay there. Pool was in great shape and with warm water and the floor was not slippery. Had a great stay here. Thank you!!!!!!!!!! July 6, 2014
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