Rated 3.3 out of 5 by 147
Rated 2.0 out of 5.0 by tyedye Good location, needs updating, poor restaurant service
I stayed here four nights in Feb. 2014 for a wedding that was held at the hotel. The hotel's overall appearance is outdated and rundown despite attempts to cover up with some newer lobby furniture and lighting. The semi-permanent decor (e.g., carpets, walls, elevators, ceilings) shows obvious wear and tear. The rooms on the atrium are much nicer than the others. The beds are very comfortable. My room and the common areas were very clean.
The hotel and housekeeping staff are friendly and helpful. The restaurant is another story, unfortunately. I ate at the restaurant three times. Every time, I had to wait to be seated even though there were plenty of open tables. Breakfast buffet options were plentiful and varied, especially on Sunday. But some of the food wasn't kept hot enough and looked like it had been sitting on the buffet too long. I heard a guest at a neighboring table complain to a supervisor about the slow service. The supervisor apologized and said many staff had called in sick. The guest said it wasn't the first time he was dissatisfied and said he wouldn't return.
On the plus side: It's a great location---next to I-90 and close to west-side commercial area. Not a good location for access to downtown. Compared to other hotels, it's far from the airport, but not too far, and they have a shuttle. There's ample parking. As I already mentioned, the place is kept clean. It's nice to have a restaurant and a bar on-site, but I wouldn't expect exceptional service. The wedding seemed well-coordinated. The bride told me she was pleased with the staff.
February 27, 2014
Rated 2.0 out of 5.0 by NeverAgain24 Horrible stay
The sheer curtain closed all of the way, but the drape only closed halfway so the lights from the courtyard kept the room brightly lit all night. The rooms temperature settings do not work; the rooms were either blazing hot or freezing cold. The rooms were not sound proof. I could hear the people above me taking a leak! We did not sleep a wink. The bed was comfortable, the room was very clean, and the staff was very friendly.
February 26, 2014
Rated 4.0 out of 5.0 by denself Cable
You do not have much to choose from on the cable network you are hooked up with. We enjoyed the Yellowstone place to eat.
February 24, 2014
Rated 1.0 out of 5.0 by bhelena wouldn't recommend
My car was broken in to during my stay and items were stolen
I was also parked next to an entrance door. When I notified staff they informed me that it was common.
February 20, 2014
Rated 1.0 out of 5.0 by Unpleasant experience Cold and unaccessable
I have stayed twice at this same hotel years apart and both times were bad experiences for me. 1st stay - I was put at a annex from main hotel - no locks on doors, holes where locks should be and I almost didn't stay, but my training was at this hotel. My boss informed me it was robbed of the TV's furniture etc. during the night when I slept. Last week, when I entered the room, didn't look too bad, used restroom, noticed black particles in sink and then realized toilet didn't flush. I was given a different room. 2nd room was cold - heat turned to max but I was ok - I had extra blankets. The next day during my conference, at first break I went to room and discovered the floor was wet and it appeared the toilet overflowed but as it turned out, it was leaking from the ceiling. Yellow, stinky water all over the place. Covering my curling iron, tooth brush and past and makeup case - I was not offered another room or compensation, they stated they get it clean - I left when conference ended for the night. Thankfully I was not charged. The reason I kept getting was "we don't normally have this many people at one time, the front desk people are all new, the building is old, etc. Maybe it's time to make some changes. (NOTE: I tried to upload photos but wouldn't allow me to)
February 18, 2014
Rated 5.0 out of 5.0 by Ellen 54 excellant service
I had a horrible experience with TSA and missed my flight- "Jance" was able to get me a ride back to the hotel and get me a great room.. I always stay at this hotel- everyone goes out of the way to make me comfortable!
February 18, 2014
Rated 5.0 out of 5.0 by Bonnie01 great service
I attended a church Christmas service that was held at the Grand. The church had set aside a block of rooms for this event for one night. I am from North Dakota which is at least a six drive so we had to come one day early. The manager extended the block rate and made our trip wonderful. Thank you.
February 11, 2014
Rated 5.0 out of 5.0 MY STAY AT THE HOLIDAY HOUSE GRAND HOTEL (Billings)
The room was huge and very clean. I had the King Size Bed, it was very comfortable. The HouseKeeping Staff were very friendly and did their job diligently. I had the Breakfast Buffet and Dinner as well. The food was excellent and fresh, the choices were a large variety and very nutritious. The Reception Staff were exceptionally polite and very obliging. I HAVE STAYED IN MANY HOTELS ALL OVER THE WORLD AND I ENJOYED MY STAY HERE THE BEST OF ALL. I highly recommend it to anyone.
January 29, 2014