Rated 3.4 out of 5 by 332
Rated 5.0 out of 5.0 by Rabbit64 Holiday Inn Grand
A 5 start hotel with family in mine. Close to food, sopping and entertainment.
December 24, 2014
Rated 1.0 out of 5.0 by Johnson99 Sleep less in Billings, Montana
On my way to the Hotel I call in to confirm my booking, I was put on hold more then 20 minutes, and I hang up.
I though, may be they were busy. I come to the hotel and immediately I was asked my name and handed a check in key with pre-arrange room. I had expectation to stay the tower Hotel since I saw the photo online. The guest service men give me no choices to make or did not care what my expectation was. I did not like the room in two floor motel like next door and when I share my health condition of been allergic to dirty, and dusty carpet, he said he has other rooms that was reserved for other guest, but no more choices for me.. He call the general manager on the phone and discuss with him that I am using my points, like I was some kind of second class guest, and the General Manager did not made any effort to resolve my issues, and add up my disappointment into another level .I went to the room, I did not had sleep at that night at all, and the next morning, I was wake up from the little sleep I manage to get by guest manager who was very nice young lady, with bad timing. She with concerns to resolve my night mare in Billings, and did the best of what she can do it right. My advice, stay the new real Holiday Inn that is near the high way and stay away from this Motel-Holiday Inn until they renovated and upgraded to Holiday Inn expectation level.
December 22, 2014
Rated 3.0 out of 5.0 by onesooner Review...
My stay in this hotel was unremarkable...during my stay the hotel was full due to a cattleman's conference and the attendees were very nice and polite. The staff was exceptional but the facility could sure use a facelift.
December 20, 2014
Rated 4.0 out of 5.0 by Pollywoggs Good Customer Service
Front Desk Clerks are always very helpful and courteous!
December 18, 2014
Rated 4.0 out of 5.0 by mwearley Everything was great
Everyone agreed that everything was fine while staying.
December 16, 2014
Rated 5.0 out of 5.0 by ski123 Comfort stay, great location.
All was well, however staying is the main building is much nicer.
December 15, 2014
Rated 3.0 out of 5.0 by Mike&Pat1961 Old and outdated
The grand was at one time a great place to stay in Billings. Now it caters to conventions and large groups. They have now done away with a breakfast meal and the rooms are very dated. The Grand just doesn't live up to its name any longer and should be avoided by business people and travelers. It will continue to fulfill the needs for weddings and conventions until someone else builds a new convention center in the Billings area.
December 15, 2014
Rated 5.0 out of 5.0 by dgdg1974 Didnt cross my mind
when you go to a hotel and everything is just fine....it almost doesn't cross your mind....because you are comfortable and at ease and after all isn't that what hospitality is all about? Great stay, great bed, great food.
December 9, 2014