Rated 4.1 out of 5 by 100
Rated 2.0 out of 5.0 by WLB705 Room Service or lack thereof
Tried to order room service at 9:15pm. Was told that the restaurant closed at 9pm. The in room directory clearly stated that room service for dinner 5pm to 10pm.When I called the front desk I was told I was wrong and the restaurant closes at 9:00pm. On my out to get something to eat, I stopped by the front desk and showed them the directory. The front desk clerk again told me I was wrong and when I pointed out the information, she told me " well, I didn't write it". A simple acknowledgment of the mistake or even an apology would have been appropriate. I received neither.
July 20, 2014
Rated 4.0 out of 5.0 by ArtDog Great bed
We had late night arrival confirmation at the Holiday Inn Express Gibson, PA on Sunday, July 13th and we were turned away when we arrived at midnight. Our room had been given away.
Angry and tired, we pushed on to the Holiday Inn, Binghamton-Dwtn (Hawley Street) where we arrive at 12:30am on the 14th. After explaining our situation, the receptionist greeted us with efficiency, empathy, and kindness as we checked in.
The room was perfect. Zero complaints. Comfortable bed. Great standards of cleanliness. Then came breakfast.
After the perfection of the room, breakfast was an extreme letdown. Partially cooked pancakes were delivered, returned and still inedible. English muffin and poached eggs were mealy with a strange consistency. Fried potatoes were obviously frozen cubes only moments before being slightly warmed and sent to our table. The server tried to be responsive but there was only so much he could do. The line cooks on duty that day should be given a stern warning and lessons on cooking breakfast.
Quite unfortunate because otherwise our stay at Hawley Street Holiday Inn could have redeemed the bad experience of being turned away at midnight by the Holiday Inn Express Gibson.
July 16, 2014
Rated 1.0 out of 5.0 by moon123 Bathroom less than clean
After checking into the hotel, I learned that my colleague had received a free breakfast coupon. I did not. That was issue number one. The room appeared clean at first, although there was no bath mat or shower soap. When I was in the shower and pulled the shower curtain, I noticed a used washcloth on the shower rod. Gross. There was schmutz on the sink faucet and the toilet seat had someone else's hair on it.
Since it was late and I was only staying one night and the probability that the next room was just as bad, I didn't say anything. When checking out, the front desk barely acknowledged my room key return and did not ask how my stay was. Instead of getting aggravated, I decided to save my comments for the review. Other Holiday Inn stays in other locations have been fine. The one was not a good experience. I will not be staying here ever again.
July 16, 2014