Rated 4.5 out of 5 by 62
Rated 5.0 out of 5.0 by IrishPharaoh Great Staff
I stayed for 5 nights and it was wonderful. Connie the GM has a great staff. Special thanks to Jim in maintenance, he is the best I have ever dealt with as a traveler. The breakfast was great but they could use 20oz cups. Room was clean and even though I was next to the elevator I was not bothered once. The only draw back is the fitness room. All they really have is 2 cardio machines and a couple of dumbbells. They need to get rid of one of the cardio machines and put in a weight bench of some type. Maybe switch the fitness center and business center locations. Other than that Great all around property.
August 1, 2014
Rated 5.0 out of 5.0 by Fannypack great place to stay
One of my favorite places to stay for when I am in the area. Only thing I would improve is more equipment in fitness room like a weight machine
July 31, 2014
Rated 5.0 out of 5.0 by Virginia Wheeler Super Three Nights
As grandparents, we had the opportunity to meet with family members from Florida, Massachusetts, Idaho, and Virginia over the course of three days. Everything was comfortable...the pool was clean and accessible several hours a day....the breakfast was always superb...the staff always helpful and courteous. Based on previous stays here, recommend you make your reservations early...sometimes weeks and months in advance! It is the finest hotel in the Susquehanna County, Pennsylvania area. The hotel is centrally located between Scranton Pa and Binghamton NY. From here you can go anywhere, see the sights, and return to comfortable quarters in one easy day. Give it a shot...you'll probably return.
July 23, 2014
Rated 4.0 out of 5.0 by aelevin comfortable and great service
it was a great hotel and served our needs perfectly. the front staff was extremely nice and kind.
July 22, 2014
Rated 5.0 out of 5.0 Friendly and Excellent service
impressed with the friendly attitude of the hotel associates.
July 17, 2014
Rated 4.0 out of 5.0 by borderscot stop over
staff friendly and helpful, rooms clean and quiet just what was needed after long drive, excellent recomendations for eating,,
July 16, 2014
Rated 5.0 out of 5.0 by jeffwildstar There's a reason we keep coming back!
The friendly staff and great location keep us coming back year after year. Plus this time we arrived early and used the pool. Plus the in room jacuzzi was awesome!
July 13, 2014
Rated 5.0 out of 5.0 by jaylaw Surprisingly Satisfied
Visited Montrose PA for the first time- there is little choice for overnight stays, but I am happy I picked this hotel. Staff were friendly and polite, breakfast was awesome. Dinner at the Italian Pizza Pub across the highway was very good as well. Would certainly stay again if need be.
July 7, 2014
Rated 5.0 out of 5.0 by Hilgner Great Service, Convenient Location
Excellent service to the entire staff. The ladies at check-in were kind, professional and quick. This was very important after the long, weary travel from Pittsburgh. We felt like special guests (being IHG members and military) and were treated as such. The welcome baskets were very thoughtful and much appreciated. The pool was great for relaxing at the end of the day. I would recommend this property to others and will stay here whenever I'm in the area. Compared to the last recent resort we stayed in Hawaii (a large worldwide property), Gibson Holiday Inn Express provided better services and customer service - hard to believe, but true!
July 4, 2014
Rated 4.0 out of 5.0 by Fertang Dry Area
We arrived on a Thursday evening 10pm after a long drive and would have appreciated somewhere to get a beer.
July 1, 2014
Rated 5.0 out of 5.0 by Manley Stanley great room and reat serivce
We have used this hotel twice on our last trip...the staff members were very caring and helpfull to us and we would recommend this location to all our friends and fellow travellers,
June 27, 2014
Rated 5.0 out of 5.0 by 64pete Good hotel
Nice hotel, no issues. Shower head wasn't the greatest, but I got used to it.
June 16, 2014
Rated 4.0 out of 5.0 by The Duke 316 Nice staff and clean room.
Nice staff and clean room. Price seemd a little high for the middle of no where.
June 9, 2014
Rated 5.0 out of 5.0 by Gk114 Clean, Comfortable and excellent service!
We were part of a large group of guests here staying 2 nights for a country wedding nearby. The staff of this hotel were amazing. The room was clean spacious and comfortable, Really enjoyed the breakfast and the pool.
Thank you Shay for great service in booking!
June 2, 2014
Rated 1.0 out of 5.0 by Lilly14 Worst Hotel Experience of my life
Smell of cigarette smoke was OVERWHELMING. Staff's reaction to my concerns were basically "oh well." EVERYTHING in room smelled of cigarette smoke. I told them I reserved a non-smoking room and that I was allergic to cigarette smoke and they said, "YOU requested a smoking room." I explained that "I" would NEVER do such a thing and they said to take it up with their corporate office because they couldn't do anything about it despite their goal of exceeding "expectaions." A very poorly managed hotel!!!!
May 10, 2014
Rated 5.0 out of 5.0 by Tomf14 Great room and great service
Our experience was great. Our room was even nicer than we expected. Shay was the woman's name who booked us in the second night we stayed there and she was so pleasant that we have to mention her. The woman that booked us in for our first nights stay was very nice too but we can not remember her name. The staff was friendly and helpful. Breakfast was wonderful. We can't say enough good about our stay. We will be back. Thanks so much!
April 23, 2014
Rated 4.0 out of 5.0 by the elk confortable but little over priced even with my AAA discoung
Bed was made up real nice but looked like sheets were left over from last person too tired to ask for new linen.
Breakfast was excellent
Some one had set the alarm on the radio so it went off at 5 AM You should instruct staff to turn off alarm.
Price was a little high should have been around $100 I don't know if I was charged extra because of king size but at check in they said that was all they had.
February 23, 2014
Rated 5.0 out of 5.0 by Just for Fun Group Great Service
We just stayed at the HI for a ski trip to Elk. We were greeted by a very friendly desk associate, Jasmine, who was excellent. She provided excellent customer service and helped make our stay very pleasant. As a HI reward member we were greeted with chocolates and warm cookies. Our room was clean and spacious. We will definitely come back to this HI when we ski again.
February 12, 2014
Rated 5.0 out of 5.0 by MJ12 Great Service and right off hwy
I stayed at this hotel last week for work and had a great experience with this hotel. They recognized me as a rewards member (some hotels do not) and from the very beginning to the very end, I felt very welcomed there. Shay was the person at the front desk when I arrived and she was wonderful acknowledging me as the rewards customer and making sure I had everything I need. She even gave me a few suggestions for places to eat in the area and when returning asked me how my dinner was. The room was very comfortable and I had everything I needed for my stay. The breakfast room was very spacious and staff was VERY friendly. I do wish they would have had a few more choices for the hot bar such as sausage or bacon that day. I would definitely stay here again.
January 17, 2014
Rated 5.0 out of 5.0 by JD1214 Overall experience-recommendations
We had a great stay - the staff greeted us as "Holiday Inn Rewards Club Members" - gave me some candy and cookies for my daughters - entire staff was extremely professional and courteous.
My recommendation - since the hotel is close to Elk Mtn. ski area (reason why we stayed) - the management shold look into installing a hot tub (1st choice) and sauna (2nd choice).
January 2, 2014
Rated 1.0 out of 5.0 by Buffalo16 Gibson PA
Nice hotel and facility. The same persistent problem of NO recognition of IHG Rewards Club membership. The club seems worthless to the staff of many of the hotel locations. A major problem for the IHG Rewards club.
January 1, 2014
Rated 5.0 out of 5.0 by Julinsea Julinsea
Look forward to sleeping here-very comfortable beds. Love the free breakfast also, and the breakfast room is pleasant.
December 30, 2013
Rated 4.0 out of 5.0 by Jchotta Stay
Everyone is really great. The only one I noticed to be a negative is the guy on nights. He was always in the breakfast room watching movies and on his lap-top. I'm the kind of person who would rather not bother someone who seems to be more interested in their personal stuff than the job they are being paid to do. Also in both stays I never received points for my stays. November 21-Dec 4, 2013 And December 9-21 2013
December 23, 2013
Rated 4.0 out of 5.0 by baseballfan2 Very Good Staff
Staff was very helpful with booking and anything room related. Shay especially went above and beyond. THANKS for all the help!
December 19, 2013
Rated 5.0 out of 5.0 by GB111 Shay is Great
Shay, at the front desk, was incredibly helpful and knowledgable.
I couldn't have asked for a better concierge.
December 18, 2013
Rated 5.0 out of 5.0 by workhorse555 Mr
at check in, she was kinda busy, but made time to get me some milk and a razor.Same at check out. Fresh coffee(at 03:00) which was nice.
December 9, 2013
Rated 5.0 out of 5.0 by James1960 Excellent property
I have stayed at this particular property several times over the past few years and have never been disappointed. The staff is always friendly and knowledgeable and the rooms spotless and comfortable.
December 8, 2013
Rated 5.0 out of 5.0 by Craneopp Craneopp
I have enjoyed my stay every time never had a bad stay here.
November 22, 2013
Rated 3.0 out of 5.0 by DebiB22 Just okay
My family and I travel from Upstate NY yearly to Florida for a few weeks. This year we decided to drive a little bit at night and get a few hours ahead of schedule , so we reserved a room here about 3 1/2 hours from home. First of all, the entrance is ridiculous especially at night. And all though the staff was great and the facility clean, it was just average. The rate was high for what you got and in that location. We stay in Holiday Inn's going both ways and have found better hotels with better rates. Probably won't be staying again next year. Just not worth the price.
November 18, 2013
Rated 5.0 out of 5.0 by SarahSM Very clean, welcoming staff
Great value, very clean, and friendly staff. Excellent experience.
September 25, 2013