Rated 3.7 out of 5 by 336
Rated 4.0 out of 5.0 by Acts 18 Very customer oriented
I was pleased with my stay on this trip. The staff was more than courteous. The room was ready, and they placed me in a very quiet area which was perfect for rest. The airport shuttle vans need some upgrading although I am sure they are doing their best with the room rates well within reason for this property.
July 26, 2015
Rated 3.0 out of 5.0 by Renshaw1985 Could not find anything better
I could not find anything better in the area to stay at.
The staff at check-in were very nice and made sure I got the best deal I qualified for.
The bar was a different story. After sitting for over 5 min without anyone even acknowledging me to take my order, I got up and left to eat somewhere else.
And the front desk staff pointed me to another good place to eat in the area.
July 25, 2015
Rated 5.0 out of 5.0 by Auburnbama Friendly Front Desk
The Front desk was friendly and worked to resolve any issues I had during my stay. Overall the facility is well maintained and peaceful.
July 23, 2015
Rated 4.0 out of 5.0 by jake17al Berevment
Late check in and early departure due to AA not staffing terminal to get on flight. So for a 6 hour stay the price was really high.
July 21, 2015
Rated 1.0 out of 5.0 by Not This Hotel Not Good
Overcharged for my room. Brown water in the room. Hallway air conditioning did not work, causing the room to be uncomfortable even with the room a/c on. The breakfast buffet was $9.00 even though the Holiday Inn Express serves the same food for free. Front desk staff at check-in was not polite, did not converse with us and gave the impression that he had better things to do. I will not stay at this Holiday Inn ever again and I would not recommend this hotel to anyone. Next visit to Birmingham AL International Airport, I will stay across the street.
July 20, 2015
Rated 1.0 out of 5.0 by caah Dirty hotel
We checked in for a one night stay to this hotel on our way to Florida. The carpets were dirty and stained. The remote was missing batteries. (The maintenance staff arrived with one promptly). The sheets and towels were clean. The bath tub would not drain after 20 minutes so we could not all shower. Something inappropriate left with the complimentary toiletries. Not sure if that was left by housekeeping or previous guest. Disgusting. The one positive was the gentleman at the front desk. he was kind and sweet. He took my concerns seriously . I was compensated and he promised he would look into the issues.
Do not stay here!
July 15, 2015
Rated 5.0 out of 5.0 by Esther728 Great customer service!
Great customer service from the time you put your foot inside the hotel. The kitchen staff is very helpful, and the food was very good for hotel food.
July 15, 2015
Rated 5.0 out of 5.0 by Heath_39 bed is nice
the toilet wouldnt flush and curtin was broken so they didnt shut all the way and hand rail in shower fell apart as soon as u touched it... the bed was nice
July 14, 2015