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Rated 3.6 out of 5 by 150 reviewers.
Rated 2.0 out of 5.0 by Worst Holiday Inn so far UNHAPPY STAFF Not a lot of smiles at the hotel except for the maids. Everyone just seemed unhappy and distracted. ELEVATOR BROKEN TWO DAYS IN A ROW I was on the top floor (9th) "Ambassador Level". The night I arrived the elevator doors would not open to go down. I told the desk, and they said they had been having that problem. Next morning, with all my suitcases, etc., getting ready to head to the airport, the elevator again would not work. Finally a maid took the elevator to our floor and got the doors to open after 10 minutes. On the way down the elevator stopped at several floors for which no buttons were pressed and no people waiting to board on those floors. FOOD/BAR NO SERVICE Went to supper at 5:30. Bar/restaurant open at 5:00. Sat at bar for over 10 minutes. No bartender, no service, no wait staff anywhere in the bar or restaurant. Could have made myself my own drinks! Went back upstairs and called room service. Ordered, and they said it would be 15 minutes. 45 minutes later food arrived. Food was of mediocre quality. Room service attendant had no beer opener (I had one). Just a poor experience. I've grown to expect good service from Holiday Inns. Would not stay in this one again nor recommend it to anyone, especially since this was the only place to eat near the airport without driving. That was why I stayed there in the first place, because I knew Holiday Inns usually have a decent restaurant. Based on my experience, I would guess it is a management issue. NEVER would expect elevator to go unrepaired over two days. July 27, 2014
Rated 5.0 out of 5.0 by Customer service top notch! From the second we called to ask questions about availability, to the return call, then check in, our delish dinner in the hotel, to check out -- the personnel (and personal service) was outstanding. July 27, 2014
Rated 2.0 out of 5.0 by Not bad, but if you've gotta handhold if you're on business Hotel itself is fine. Its an airport hotel, so lots of vendors and people in/out of the lobby all the time. No big deal. Everything else was fine, my complaints are as follows: No internet connection in my room- didnt offer me another one, "reset the router," which doesn't help the signal strength (its about distance from the router, not a software issue. I explained I was there on business, they offered me a password to the business center. Not helpful. Breakfast is the same sub-par items you get at all other Holiday-inns. I won't be specific, so as not to get this removed. Thats all fine, except they charge for it separately and expect a tip... I guess because there are "waitstaff?" It's a buffet just like all the others, you don't need the staff. And at that they were out of silverware (sitting in a pile, washed but not dried in a booth), so I was offered a plastic fork. I'll probably go elsewhere next time as I would rather not risk the frustration and inability to be connected to work when I need to be. July 25, 2014
Rated 4.0 out of 5.0 by room was better than I expected As a place to spend the night while waiting for a plane, this hotel was excellent. The outside looked bad, but the room was spotless and the furniture was comfortable. The shuttle service from and to the airport was speedy and friendly. On the whole, this is a fine airport hotel. July 23, 2014
Rated 5.0 out of 5.0 by Flight Canceled My stay at the Birmingham Airport Holiday Inn was a last minute decision upon learning my flight that evening, had been canceled. I made the reservation while still at the airport, based on a recommendation from a fellow traveler who had stayed there the night before and the available shuttle service the hotel offered. The shuttle driver was a very pleasant young man who quickly saw my fatigue and offered my a cold bottle of water; which he politely wiped dry before offering it to me. He was not only kind but very courteous as well. Once at the hotel, check-in went smoothly and quickly; no hitches whatsoever. Next day's flight was not due to leave until 6PM. I would have liked to checked my luggage early in the day, in order to be free to travel the city a bit during my wait; but the airline would not accept check-in until after 3PM. I contacted the hotel and they graciously offered to not only hold my luggage for me, but made travel arrangements into the city for me, since I was unfamiliar with the area. I cannot emphasize enough, the consideration the staff had shown me during my stay and even after I checked out of the hotel. Everyone I dealt with during my stay, was kind and helpful. July 19, 2014
Rated 3.0 out of 5.0 by Hotel The staff was wonderful. They were friendly and accommodating. The room we were in had several problems. The staff addressed the concerns immediately. I do believe that the hotel is dated and due for a massive face lift/remodel. There were things that were the result of wear and tear over time. The desk clerk gave us a credit for a 1-night stay due to our problems. We felt safe there. There was a guard/security on duty at all times. It was located next to the highway. Easy access to everything. I would stay there again. July 18, 2014
Rated 5.0 out of 5.0 by Beautiful facility - and Friendly staff!! Thank you for making our stay so pleasant! Staff Fabulous!!!!!! July 18, 2014
Rated 5.0 out of 5.0 by Nice room and helpful staff Perfect place to stay if you need a quality place near the B'ham airport. July 18, 2014
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