Rated 3.6 out of 5 by 77
Rated 1.0 out of 5.0 by kevind60544 Not a Good Experience
Upon arrival I was not recognized as a Priority Member and had to show that my number was even fisted on my confirmation email. When asked why the Bar/Restaurant was closed (the entire stay) was given several different reasons from electricity was out to no one was working. A/C was not working to capability and noise from road was loud. This was my second stay at this Hotel and have to say I was not pleased with either stay but thought I would give them one more opportunity - this will be my last.
May 29, 2013
Rated 4.0 out of 5.0 by JHS616 Great Location Great Value
Very nice property and so convenient to I-20 and the Birmingham airport. Super staff, courteous, professional, and friendly. Comfortable, clean, well appointed and quiet room. I will make this hotel my Birmingham RON point. Thanks
May 21, 2013
Rated 3.0 out of 5.0 by drivingmecrazy Average customer service
I expect better customer service than what I received at this hotel. Ordinarily , customer service at Holiday Inn properties is exceptionally good. I waited in line for ten minutes before I was acknowledged at the front desk. (There was only one person working). I was not greeted as a Priority Club member, and as a matter of fact, it was never mentioned, even when my reservation was pulled up. The desk clerk was only cordial, not friendly or welcoming.
May 21, 2013
Rated 4.0 out of 5.0 by truthful Noisy room
While our room was very comfortable and the staff was great, we had trouble sleeping in that room because of the street noise. At first, we thought that a window had been left open, but both of us checked the windows and they were securely shut. However, the noise was really loud because of the heavy traffic on that street especially in the very early morning.
May 10, 2013
Rated 4.0 out of 5.0 by MilitaryGal Comfortable & Close to Airport
The location of the hotel was great due to being just minutes from the airport. The staff was very friendly and helpful. The hotel was comfortable and quiet so was able to get a good night's rest. The restaurant was nice and convenient the service and food was good, but nothing special.
May 10, 2013
Rated 1.0 out of 5.0 by sgharlow stay review
This was the worse place that I have ever stayed the night.
I have been there 2 times and unfourtnaly had the same room each night. It is so noisey.
May 8, 2013
Rated 5.0 out of 5.0 by SueRoo We stay upon each visit
This is the third stay to this HIE....No complaints. Rooms are clean, comfortable, and a pleasure to relax in.
I think we'll be coming back again!!!!!!
April 26, 2013
Rated 4.0 out of 5.0 by DAH777 Pretty well fixed up Holiday Inn
Holiday Inn has done a good job of fixing up this hotel and I have stayed here about 5 times over the years. It is in better shape now than it has ever been. I like staying here. Unfortunately this last visit was very short. I arrived at 9pm and left at 4:30 am. But the bar and restaurant are decent and my stay before this i had a great meal in the restaurant.
The room I had this time was 700 and is a bit noisy and seems smaller than the other rooms I have had but it met my needs for this trip.
April 24, 2013
Rated 3.0 out of 5.0 by llcritt Poor Breakfast
Have stayed in many Holiday Inn. The Breakfast was not worth the extra money we paid.
April 23, 2013
Rated 2.0 out of 5.0 by Rodn Pillows need help
I ended up waking with a crick in my neck from the poor pillows on the bed. They need to be replaced, no support and very small.
April 23, 2013
Rated 3.0 out of 5.0 by nAda900 Ok for 1 night maybe 2 stay!
Rooms needs updating at least on the 8th floor. Noisy AC/Heating system. Beds or ok but need adjustments. Front desk is great and very friendly at least during the day. Restaurant is horrible. The food anyway to me. Ive ordered twice from there and no very satisfied at all. Fitness Center clean with updated machines and business center very availability a plus! Few minutes from Airport is also a plus!
April 17, 2013
Rated 5.0 out of 5.0 by DKidw2 Weekend stay at BHM Airport HI
Spent a Friday through Monday at this property. Outstanding experience. Easy access to major highway intersections and to downtown. Considering proximity to airport, we did not hear any aircraft noises nor that of other guest rooms.
April 14, 2013
Rated 5.0 out of 5.0 by Dusty1950 Great Stay
For an older hotel, I thought it was very nice for the price. All decor downstairs was very nice, clean and refreshing. All staff personnel that I came in contact with were very professional and curtious.
A few things to mention about the facility:
1. My bed had some popping noise when I layed down (Rm269)
2. The Carpet in the hallways seemed to be alittle ruffled in places that could cause a trip hazard.
3. One of the elevators lights were not working identifying the floor.
The room was very clean and orderly. Although brief, I enjoyed my stay at the HI and as always my choice of stay where ever I go. Thanks,
April 9, 2013
Rated 5.0 out of 5.0 by George69 Great Service
My experience was a good one. I went to a sale that was two days and the Hotel employees were very helpfull and kind. They let us park our trailer on the back lot which was very nice and helpfull to us. No complaints
March 27, 2013
Rated 4.0 out of 5.0 by Ace45 Happy Trails!
Be sure to visit Ruffner Nature Preserve - just 10 min away - great trail running with beautiful overlook views of B'ham!
March 24, 2013
Rated 4.0 out of 5.0 by Circusman Great Airport Location
Living over 2.5 hours away from the Birmingham airport and having no alternate point of departure poses a problem for very early morning flights. Looking on the Holiday Inn website, I found this hotel offering a park and fly option, free shuttle to terminal, and reasonable pricing. I arrived late aafternoon and was warmly welcomed at the front desk, promptly thanked for staying with them, and immediately upgraded to the top floor due to my Priority Club status. The lobby was attractive and there were complementary newspapers and lemonade available. My room was large, spottlessly clean, and attractively and comfortably furnished. Later, I made my way down to the bar/cafe area. There is a large sign stating that this facility is not owned or operated by the hotel. Perhaps the operators should send their servers for training with the hotel staff. The bartender was not plesant, unskilled, and slow. I did try their guacomole - it is a Mexican style place - that was quite good, however. The food and beverage area is the only area where the hotel falls short and could use a rethinking.
Others mentioned some safety concerns but the parking area was enclosed and I saw multiple seccurity officers on the property. I didn't wander off the site but it is an airport location so certainly not an upscale residential neighborhood.
The suttle driver the next morning was prompt, friendly, and had me at the terminal in a matter of minutes. I was provided with a card to have the number to call for the shuttle to pick me up upon my return. I don't get in until late evening so I'll be staying here agin overnight and when my plans call for air travel in the future, I'll certainly select this property.
March 24, 2013
Rated 3.0 out of 5.0 by WeeklyTravler Not a very friendly staff or recognition for PC members
First time at this hotel...The front desk staff weren't overly welcoming or friendly. PC members receive a "nice bag", with potato chips and a bottle of water. Room was noisy with other doors slamming throughout the hallways, and even though the window was fully closed, it sounded like I was in a sleeping bag on the highway. I will NOT return to this property.
March 15, 2013
Rated 4.0 out of 5.0 by ITTraveler Busy and Noisy
Overall look and feel inside this hotel is great. The rooms need updated A/C units with wall thermostats, they are currently loud units. The room entry doors need to be replaced and made quitter. Most of the night I heard doors slamming which is the reason I would not recommend this hotel.
March 14, 2013
Rated 5.0 out of 5.0 by Jantalk Very nice
I was pleasantly surprised. The gentleman who checked us in was very helpful and kind. The room was beautiful and comfortable. We had a cocktail before bed and the bar tender had great hospitality skills. I will be sure to stay here again.
March 8, 2013
Rated 5.0 out of 5.0 by Sedona50 Relaxed and Welcome!!
I had a very trying week and the staff made me feel welcome and my room was excellent....I was able to relax immediately!!
Thanks for your hospitality!!
March 7, 2013
Rated 5.0 out of 5.0 by Sid1 Great Location
Great location,right off I-20,pleanty of free parking on hotel property.
I was staying here on my trip to Little Rock Ark,but will be using this hotel again when i can stay longer in Birmingham.
The staff was very friendly,I was checked into my room in no time.The room was clean and the bed so very comfortable.
March 5, 2013
Rated 3.0 out of 5.0 by Shelly92 Clean a little!
I spend on average 2 - 3 nights a week in hotels, primarily HI Express and Hampton Inn. I very rarely stay in a full service Holiday Inn as most are old and tired; this was no exception. To make matters worse, this one was also dirty. In the morning I always walk around barefooted, and I generally don't turn the bathtub black when I get in. That happened here. I can't imagine the last time that carpet was cleaned. The shower head was also comical; it had a goose-neck pipe on it that was so long it pushed up the ceiling tile; hilarious. On a positive note, the front desk staff was VERY pleasant.
February 27, 2013
Rated 5.0 out of 5.0 by JDen Nice stay
Would recommend this hotel. Very clean. Has shuttle to airport that only takes a couple of minutes.
February 25, 2013
Rated 4.0 out of 5.0 by KansasKen clean
Although not in a good area of town, the hotel was clean and the staff was friendly. Just a word of warning to any of my fellow travelers who may use Sprint as their cellular carrier - if you want to make a phone call, you will have to stand in the parking lot to get any reception. Very frustrating.
February 25, 2013
Rated 2.0 out of 5.0 by James7611 Noisiest Holiday Inn on earth?
old building with poor sound insulation right next to I-20 ... This may be the noisiest Hokiday Inn I've ever stayed at.
February 10, 2013
Rated 5.0 out of 5.0 by A432 Excellent service
This is where I stay when I need to use Birmingham airport. Staff service is excellent, rooms are comfortable, and there is an excellent restaurant. Shuttle to the airport is always prompt and convenient.
February 7, 2013
Rated 4.0 out of 5.0 by Thim friendly staff and comfortable beds
staff was very helpful since we got stranded there due to bad weather...... very relaxing hotel with comfortable beds and spacious rooms and a nice mixed mexican bar/restaurant
February 5, 2013
Rated 4.0 out of 5.0 by Martino more then adequate
clean room,comfortable,quiet area,pleasant staff. reasonable cost.
Good place for business travel to birmingham. Will return
January 27, 2013
Rated 3.0 out of 5.0 Great hotel marred by deceptive breakfast
At nearly all other hotels in the US and Europe, breakfast is included with the room. If not, the hotel usually advertises that breakfast is extra. However this particular Holiday Inn decides to let people get a plate full of food, then drop of a bill at the table when you sit down. Great hotel in a bad part of town. Had a great experience until breakfast. If I knew that they were going to charge $20 for two peoples' breakfasts, I would have eaten elsewhere. Deceptive breakfast set- up marred an otherwise pleasent experience.
January 15, 2013
Rated 5.0 out of 5.0 by LGS64 services and guest comforts
Very secure, clean and comfortable. It was a busy weekend, but the staff was great.
January 10, 2013