Rated 3.6 out of 5 by 354
Rated 2.0 out of 5.0 by eric5491 OK room, very old and in questionable area
Very old, in need of updating. Some lights were out in parking lot and they should be replaced as this hotel is in a very questionable part of town. (not a good area) hotel stay was fine, just would not stay here again.
August 25, 2015
Rated 2.0 out of 5.0 by BJ949597 Worst IHG property I've ever stayed at!!!
First off I am a very loyal IHG customer. This hotel was filthy dirty, from the hallway carpeting to the room carpeting. The bed was broken and also not a king as stated on the bill. The bed was a queen size setting on a king size frame and headboard. The AC did not work at all. The fan ran but no AC. the room was miserable all night, I got little to no sleep because of the room temp. There were no other king suites available, so I was stuck in that room.
Very disappointed, and will not stay at this facility again.
August 24, 2015
Rated 3.0 out of 5.0 by GK TN Business Trip
Hotel needs to be refreshed. A complete remodel is needed for the rooms. I was on 8th floor facing the intersection and all night there were loud cars and trucks waking me up. Carpet looks like it hasn't been replaced or cleaned in 10 years, same with wallpaper and paint.
August 23, 2015
Rated 5.0 out of 5.0 by jendlo29 Great Stay
We got a two room suite and was extremely pleased with the layout of the room. The service was great and the front desk was very friendly. We didn't arrive until after midnight, but they kept our room and was very good to us.
August 21, 2015
Rated 2.0 out of 5.0 by TravisP Less than stellar experience
I got in very late (around 1:30 AM) and wanted to check in and get to bed for early meetings the next day. I arrived and was told that my room had already been checked in by someone - obviously not me. This took time to figure out and finally I was given a room - the individual at the front desk was about the only great part of my stay.
I got to the room, where a staff member who saw what floor I was going to said "that floor's hallway is really hot!" and sure enough it was like a sauna. I got to my room and promptly went to sleep in what was clearly an old/uncomfortable bed - however, that is not something I typically hold against these hotels.
In the morning I got up to go shower and discover I was not alone in the shower! Bugs - what looked almost like baby cockroaches - were fluttering around - just lovely. I was in a hurry and had no time to deal with this so I took care of what I could and got out of there.
I went to breakfast before checking out and was let down further. No eggs were there and the excuse was "the truck did not show up" which seemed strange for a Tuesday. The waitress was slow and rude, and my colleague was sharing all of my sentiments. I typically don't write a review for a hotel - even when my experience is poor, but this time was just constantly something and has caused me to not have any desire to stay here in the future on more visits to Birmingham.
August 20, 2015
Rated 2.0 out of 5.0 by Alvep service
Your personal were lovely and as accommodating as they could be. Would have liked to have a cork screw and a bottle opener, and someone turned off our refrigerator so our drinks were warm when we got back.
The breakfast staff were very accommodating with coffee for my room and getting the necessary accompantrymants.
The room was just old and the carpets just worn, having the drain back up in the shower was just nasty!
August 16, 2015
Rated 5.0 out of 5.0 by buck twenty five Very Nice
Extremely friendly staff great food. the breakfast Buffet was terrific. I enjoyed my stay. I would recommend this hotel to anyone!
August 16, 2015
Rated 5.0 out of 5.0 by Baby63 Comfortable bed and great service
Tired from traveling so we stayed and we're so glad we did. Had a wonderful stay and enjoyed the bed the room the nice hot shower and delicious breakfast. We will definitely stay if needed again.
August 15, 2015