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Rated 3.7 out of 5 by 172 reviewers.
Rated 5.0 out of 5.0 by Excellent service This is where I stay when I need to use Birmingham airport. Staff service is excellent, rooms are comfortable, and there is an excellent restaurant. Shuttle to the airport is always prompt and convenient. February 7, 2013
Rated 4.0 out of 5.0 by friendly staff and comfortable beds staff was very helpful since we got stranded there due to bad weather...... very relaxing hotel with comfortable beds and spacious rooms and a nice mixed mexican bar/restaurant February 5, 2013
Rated 4.0 out of 5.0 by more then adequate clean room,comfortable,quiet area,pleasant staff. reasonable cost. Good place for business travel to birmingham. Will return January 27, 2013
Rated 3.0 out of 5.0 Great hotel marred by deceptive breakfast At nearly all other hotels in the US and Europe, breakfast is included with the room. If not, the hotel usually advertises that breakfast is extra. However this particular Holiday Inn decides to let people get a plate full of food, then drop of a bill at the table when you sit down. Great hotel in a bad part of town. Had a great experience until breakfast. If I knew that they were going to charge $20 for two peoples' breakfasts, I would have eaten elsewhere. Deceptive breakfast set- up marred an otherwise pleasent experience. January 15, 2013
Rated 5.0 out of 5.0 by services and guest comforts Very secure, clean and comfortable. It was a busy weekend, but the staff was great. January 10, 2013
Rated 5.0 out of 5.0 by The bed was extremely comfortable, and the room was clean and well furnished. The bed was extremely comfortable, and the room was clean and well furnished. January 10, 2013
Rated 4.0 out of 5.0 by Not my best restaurant experience. The hotel was fine...friendly staff. However, we ate in the restaurant at the bar and the bartender stayed on her cellphone over 50% of our time there. We had to get her attention away from the phone to give us water, drinks, or any service at all. We watched as other customers sat with empty glasses and bottles before they finally left. January 8, 2013
Rated 3.0 out of 5.0 by Nice Room but lousy WiFi The room was very neat and very comfortable. The staff was friendly. The only thing I would expect to be better is their Wifi especially for business travelers staying close to the airport. The connection strength was 'Good' at best and frequently timed out or just disconnected for no reason. December 17, 2012
Rated 4.0 out of 5.0 by Good bed. Convieniant Location. Close to the airport. Not the best neighborhood but the facility and parking lot is secure and has visible security. November 28, 2012
Rated 4.0 out of 5.0 by room service On the third day i had to wait in the room for someone to pick me up. At i2:10 p.m.I removed the do not disturb card from the door and waited. I left the room at 3 pm. when I returned at about 11:00 pm. the room had not been serviced . I did not complain because there were plenty of extra towels etc. and we were sleepy and did not want to be disturbed. Except for that oversight, we were very satisfied. November 10, 2012
Rated 5.0 out of 5.0 by Experience Exceptional experience, clean accommodations with welcoming and knowledgeable staff. I felt at home! November 8, 2012
Rated 4.0 out of 5.0 by Great customer service Great customer service, very nice staff, clean rooms. November 6, 2012
Rated 5.0 out of 5.0 by Totally pleasant experience We stayed one night here after being rerouted through Birmingham after our flights from the NE were cancelled due to Hurricane Sandy. I called from the airport and was able to book a room within about two minutes - no waiting and no hassle. When I arrived I called for the shuttle, which appeared promptly. The room was clean and large, with a comfortable king-sized bed. The only thing missing was tea bags - so I went to front desk and asked for some. The night manager (it was about 11pm) said housekeeping was gone for the day but he would go and get some for us and bring them up. Within 10 minutes the night security guard brought them to our room - a nice effort on their part to make us happy. Breakfast was a bit average, with slow service and not much fruit on offer, but the cooked food was fine and fresh. As airport hotel overnighters go, this is a good one. November 3, 2012
Rated 5.0 out of 5.0 by Great Service at Restaurant The bar tender (Woman, dark hair) Firday night Oct 19, 2012 did a GREAT job - even though we cam in late to eat at 9:00 pm (kitchen closed at 10:00. Made coffee for one of the older gentlemen in our party. great overall attitude and service!! October 26, 2012
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