Rated 3.6 out of 5 by 150
Rated 2.0 out of 5.0 by Mick's Reviews Worst Holiday Inn so far
Not a lot of smiles at the hotel except for the maids. Everyone just seemed unhappy and distracted.
ELEVATOR BROKEN TWO DAYS IN A ROW
I was on the top floor (9th) "Ambassador Level". The night I arrived the elevator doors would not open to go down. I told the desk, and they said they had been having that problem.
Next morning, with all my suitcases, etc., getting ready to head to the airport, the elevator again would not work. Finally a maid took the elevator to our floor and got the doors to open after 10 minutes. On the way down the elevator stopped at several floors for which no buttons were pressed and no people waiting to board on those floors.
FOOD/BAR NO SERVICE
Went to supper at 5:30. Bar/restaurant open at 5:00. Sat at bar for over 10 minutes. No bartender, no service, no wait staff anywhere in the bar or restaurant. Could have made myself my own drinks!
Went back upstairs and called room service. Ordered, and they said it would be 15 minutes. 45 minutes later food arrived. Food was of mediocre quality. Room service attendant had no beer opener (I had one).
Just a poor experience. I've grown to expect good service from Holiday Inns. Would not stay in this one again nor recommend it to anyone, especially since this was the only place to eat near the airport without driving. That was why I stayed there in the first place, because I knew Holiday Inns usually have a decent restaurant. Based on my experience, I would guess it is a management issue. NEVER would expect elevator to go unrepaired over two days.
July 27, 2014
Rated 5.0 out of 5.0 by georgia21 Customer service top notch!
From the second we called to ask questions about availability, to the return call, then check in, our delish dinner in the hotel, to check out -- the personnel (and personal service) was outstanding.
July 27, 2014
Rated 2.0 out of 5.0 by JZwang Not bad, but if you've gotta handhold if you're on business
Hotel itself is fine. Its an airport hotel, so lots of vendors and people in/out of the lobby all the time. No big deal. Everything else was fine, my complaints are as follows:
No internet connection in my room- didnt offer me another one, "reset the router," which doesn't help the signal strength (its about distance from the router, not a software issue. I explained I was there on business, they offered me a password to the business center. Not helpful.
Breakfast is the same sub-par items you get at all other Holiday-inns. I won't be specific, so as not to get this removed. Thats all fine, except they charge for it separately and expect a tip... I guess because there are "waitstaff?" It's a buffet just like all the others, you don't need the staff. And at that they were out of silverware (sitting in a pile, washed but not dried in a booth), so I was offered a plastic fork.
I'll probably go elsewhere next time as I would rather not risk the frustration and inability to be connected to work when I need to be.
July 25, 2014