Rated 3.8 out of 5 by 470
Rated 4.0 out of 5.0 by cash4oz Good Food Show NEC
The hotel is very close to the NEC and provides a shuutle service which is free so perfect for our visit to the Good Food Show.The staff were friendly helpful and professional.The rooms were clean and adequate for our needs(although one sachet of coffee each is not enough).The bathroom was spotless and towels big and fluffy.
Our only gripe was with the newly opened Marco Pierre White Reastaurant which was understaffed with young people who didnt seem to have much clue about the food or how to serve it.However they were very friendly and with more training im sure the situation will improve
June 29, 2015
Rated 3.0 out of 5.0 by Dickiechopper satisfactory
Have stayed in better rooms here. Staff are good as always.
June 28, 2015
Rated 5.0 out of 5.0 by krock\M Comfortable easily accessable room
Hotel convenient for travelling via Birmingham Airport,
Little confusing locating hotel transport due to unfamiliarity with Birmingham International.
With help from passers by managed to find correct
\return to airport easy no problems.
June 26, 2015
Rated 4.0 out of 5.0 by stsora3 Comfortable overall stay
Comfortable stay. Pleasant, efficient staff.
The curtains in the first floor conference room were hanging off the runners.
The water at dinner had a funny taste - however the waiter changed it to bottle water which was fine
It would have been nice to have biscuits in my room to enjoy with a cup of tea/coffee
June 23, 2015
Rated 5.0 out of 5.0 by Scott97 Great room
Nice room kept tidy was quiet good nights sleep . Great service at night in resturant and the food was good .Easy parking
June 22, 2015
Rated 3.0 out of 5.0 by Brian22 Bedroom excellent, restaurant service could have been better.
I got an upgrade which is always well received.
However, the service for food in the bar was not as good as I would have expected. to have to wait over an hour for a pizza does seem excessive. They did apologise profusely and gave me a free drink.
June 21, 2015
Rated 4.0 out of 5.0 by VVBBPP Mostly good, a little bit of bad.
Nice modern suite and bathroom, comfortable bed/sitting area, complimentary wifi/bottled water/orange juice/candy bar. Electrical outlets were few and far between, the rest of the hotel was really hot for some reason, and the bellhop didn't load my suitcases onto the shuttle to the airport as I asked. Fortunately I checked with the driver before we departed and we discovered they hadn't been loaded. Finally, the airport shuttle really only takes you to the train station, where you have to get the monorail to the airport. If you're traveling RyanAir, for example, you're much better off taking a taxi.
June 17, 2015
Rated 4.0 out of 5.0 by JGA8 Good overnight Stay
Good Hotel for an overnight stay ahead of holiday. Bar and restaurant service could be quicker.
June 16, 2015