Rated 2.0 out of 5.0 by Neil23 Comfortable room, very disappointing service
On arrival (Saturday 30 March 2013) I was allocated a ground floor room. I told the receptionist I had specifically requested a high floor on my booking, as I do not like people walking around above me. She said it was not on the booking. It was early afternoon, as she made no effort to reallocate me to another room. The request is definitely on my email copy of the booking.
The room was comfortable. I had paid for internet access as part of my room rate. I was told that there was a cable in the room, to connect to my laptop. The internet socket on the wall was hanging out; I reported this to reception, who said they would get maintenance to attend. No one did. So I used the free wifi in the bar area. I did not get an apology though.
I had my evening meal in the bar. Warm Coke poured into a glass from a bit plastic bottle ! Starter and main were fine; however naan bread to go as a side with the curry would have been nice. Food at the bar is expensive.. The staff see their job as taking your order at the bar, bringing food to you and then taking it away. if they are not doing that then they hang round the bar chatting. If you go other hotels the staff come and check if your food is ok, and will ask you if you want a dessert when they take your main away. At the Holiday Inn, they just clear your plate and say nothing. If they had bothered to talk to me, they could have sold me a dessert and coffee.
Breakfast was a disaster. I was told there were no tables and I would have to wait in the reception area until called. There WERE tables free. Lots of them,in the nicest area of the restaurant. However, they had been reserved for a Carvery lunch later in the day. If the staff had been customer focussed, they would have set the lunch tables up after breakfast, instead of making people wait for a seat.
I did relay my comments to the duty manager. Part of the problem is that he had to be on the reception desk all morning, so there wasn’t actually a manager able to walk round the hotel and make sure everything was ok. The best he could offer to do was to bring my feedback up during his handover meeting on Tuesday.
April 3, 2013
Rated 5.0 out of 5.0 by president quiet easter period
checked in when nice and quiet, ready to work on Gadget show
leisure facilities very good
Free shuttle bus to NEC
April 3, 2013
Rated 2.0 out of 5.0 by Ddddddd Not good
Exspensive for what you get premier inn is better don't eat there
March 29, 2013
Rated 4.0 out of 5.0 by OlivierB Great Overall experience
Rooms are great.
Recognition for Priority Club Members.
Sport facilities are great and clean.
Staff members are very welcoming and knowledgeable.
- Price of car park
- Towels are not provided anymore at swimming pool but we are suppose to use the room towel.
March 27, 2013
Rated 4.0 out of 5.0 by PriorityClubPro Good for Airport Users
If you are flying then this is a great hotel to use. Very close to the airport and a free shuttle service are on offer. I was given a free upgrade for being a platinum member and my room over looked the runway. Although I liked the view there was a fair bit of noise from the planes.
The bar and food were nice although the lunch menu was very expensive.
March 26, 2013
Rated 1.0 out of 5.0 by MoonMonkey No heating
I was moved 4-times and each time the room had no heating. The hotel knew this as one room was heated by a small radiator clearly not capable of heating such a large room. One of the rooms I was moved to was already occupied!!! As it was too late to book anywhere else, I had to put up with the cold temperature but the room held up well considering the -4 outside overnight. Ironically, the mini-bar fridge didn't work so it was warmer inside the fridge than the room. The shower ran hot and cold in the morning, so-much-so that I was forced to jump out to avoid being scalded. Despite completing a dissatisfaction card, sending an email and providing feedback, I am still yet to be contacted by anyone some 2-weeks later. The hotel has undergone a significant renovation and was clearly not ready to re-open. Not being able to heat a cold room is not a teething problem, it's a fundemental basic provision and the rooms should not be let without them. Very disappointed at the first negative experience I've had with Holiday Inn however, one significant enough to prevent me booking with them again. The rooms were exceptionally clean ....... but very, very cold.
March 26, 2013
Rated 3.0 out of 5.0 by Rekrap Okay for Business Stay
Check In - Very prompt but receptionist never asked for a swipe of my creadit card, so I was unable to charge food/drink to my room later in the evening.
Bar Food - Awful. Ordered cheese/tomato pizza. A massive circle of dough arrived, with no tomato base but was overloaded with cooked tomato slices and a ton of cheese and a few green peppers.
Bar - Expensive. Asked for a pint of lager and got 10p change out of a fiver.
Room - Excellent. Executive room, so had everything I needed and was clean.
Check Out - Okay. Receptionist started dealing with another issue when already dealing with me.
March 24, 2013
Rated 1.0 out of 5.0 by Patricia123 Poor on many fronts
Attended for a conference which started early and was told breakfast available from 6.30am It wasn't. All the lights tripped out at night. Eventually sorted but light bulb never replaced despite reminders. Phone in room didn't work. Never fixed despite reminders. Food overpriced and unimpressive. Having said all that, the staff were very friendly and tried to help. My impression was the management was poor.
Holiday Inn used to have a good reputation.
March 23, 2013
Rated 5.0 out of 5.0 by StepCoop Great Room
From the outside of the property I wasn't expecting more than a typical Holiday Inn. The room design is awesome if you like modern, very clean, nice amenities, and quiet.
I ate at the bar, service was very quick, maybe too quick, and the food was decent, however the bar tender was clueless about the wine selection (there is red and white from....). The staff in the bar area were very nice, smiling and acknowledging customers.
I will stay again when flying out of Birmingham.
March 21, 2013
Rated 5.0 out of 5.0 by president busy, but faultless stay
It was Cruft week.....
quite a few dogs around....
very very busy hotel.
The staff in the Lounge coped admirably and the restaurant was good; good food, nice service
Breakfast was a big hectic
The pool as always was a great incentive to stay, as was the steam room and jacuzzi
March 20, 2013
Rated 5.0 out of 5.0 by sturchy The business
Had a fantastic weekend, staff very friendly clean throughout food magnificent and most comfortable bed ever
March 16, 2013
Rated 2.0 out of 5.0 by PKJK Let Down
Not up to usual Holiday Inn standard.
Minibar was locked on arrival. I asked at front desk and was told it would be unlocked remotely.
Went back to room and it was still locked.
Tried to call reception, but phone wasn't working.
Walked back to reception and was assured it would be opened.
Walked back to room again, and still not open.
Called main switchboard on my mobile, as still no working phone, they told me they would send someone to open it.
After a few minutes, a disgruntled man arrived with a bunch of keys. He said none of them were working on that floor! Why hadn't they told me this at reception?
No apologies for phone not working, nor was it repaired before I left.
There was nothing in the room to say what was available in the hotel. It wasn't until talking to another guest the next day I discovered there was a leisure facility!
Car parking charges mysteriously went up by £2 between booking the room and paying. (And it seemed a bit pricey anyway, even at 50% off for residents) Why should residents be charged at all?
TV in room seemd to have a mind of its own. There was no way to access a TV Guide onscreen.
Breakfast was OK, but not up to usual HI standards.
Signposting to rooms was inadequate, and recepton sent us wrong way so we had to walk much further than necessary with our luggage on arrival.
Overall the whole building felt a little tired and run down.
I've stayed in worse hotels, and it's nothing major, but I would probably look elsewhere if I was staying in this location again.
March 11, 2013
Rated 1.0 out of 5.0 by istanbul2013 Worst Holiday Inn I have stayed in.
The girl on reception was helpful and friendly.
The dining room was quite dirty with on the carpet around my table. Many chairs seem badly stained.
The young man taking dinner orders was quite efficient against a poor backdrop.
This hotel is tatty. The carpets in the corridors had obviously not been cleaned for a while and all the paintwork on the room doors was dirty and often chipped.
The wash basin was blocked Room 341 (sometimes happens). The room was acceptable but just. Old style TV.
One good point is the airport shuttle.
I stay in Holiday Inns all over the place, here and abroad but this hotel was not good at all.
March 5, 2013
Rated 3.0 out of 5.0 by mememe1984 No Upgrade On Arrival
I have used this hotel quite a few times and was disappointed that despite being a Platinum Elite member I was not given a room upgrade on arrival. When I asked I was told that it was subject to availability (fair enough). However when I checked website I found upgraded rooms were available and informed reception of this who subsequently changed my room. This is now the third time that this has happened at this hotel which does not seem right.
Also having to wait nearly 20 minutes to check out was not acceptable and customers were getting very vocal in their frustration.
Overall the hotel is nice and comfortable and staff generally very good.
March 3, 2013
Rated 4.0 out of 5.0 by F1Button A plesant Couple of nights
Stayed for two nights while at the N.E.C. and it was a comfortable stay. I utilised the bar for food as traveling alone felt more comfortable.
Overall staff made the stay pleasant as the hotel is very transient (as an airport hotel would be), although the hotel is a little tired and surprisingly still have old CRT TV's in the rooms which kept cutting out for a couple of seconds at a time.
March 1, 2013
Rated 5.0 out of 5.0 by president Nice stay
Whenever I stay at the hotel, I enjoy using the pool and eider facilities
Checkin as good and swift, the room was comfortable and the service was with a smile
February 28, 2013
Rated 5.0 out of 5.0 by Maxine69 Weekend away
Great room with very comfy beds. Nice and relaxing.
February 26, 2013
Rated 1.0 out of 5.0 by Potter72 Poor Standards
Stayed here twice over the last few weeks and each time was given a room that the heating didn't work in. So the substitute was a small electric radiator, quite inadequate as it was snowing on the 2nd occasion. The parts for the heating system have supposedly been on order for weeks. surely a very busy airport hotel should have made it a priority to have adequate heating in the occupied rooms especially when it was so cold outside. The management here need to get this sorted as a priority otherwise there will be more dissatisfied customers like myself writing reports like this one
February 25, 2013
Rated 3.0 out of 5.0 by CDH26 Good room, disappointing food and service
Room was updated, comfortable, and good bathroom. Unfortunately, only internment was hard wire and expensive compared to other hotels I stay in Europe; particularly as a Platinum member. Biggest disappointment was total lack of service in the restaurant at breakfast - said good morning to two staff members with no return greeting, not even a grunt. Food was average at best. Bar service was slow, but good selection of beers, drinks and snacks - food service not available for the late arrival guest. Front desk staff were professional, helpful, and courteous. Shuttle service upon arrival not convenient at all, but fine going back to the airport with very courteous driver.
February 19, 2013
Rated 4.0 out of 5.0 by Ceri007 Great value for money
We were seeing a concert at the NIA and the location of this Holiday Inn is ideal, especially due to the regular shuttle bus to the NIA/Airport which is free of charge. The staff were lovely and couldn't have been more helpful. The rooms could do with an update and the beds are a little hard, but the gym and the pool made up for this. We will definitely return.
February 16, 2013
Rated 4.0 out of 5.0 by Dave1955 General Review
Meet by curtious receptionist and wellcomed back as I'd stayed there before, also wellcomed as a Platinum Member room was upgraded without request 2pm Check Out was requested and granted bot in event not required
Room Service excellamt was told when orderedbe 40 mns arrived just after 20 mins of order
Breakfast as usualy excellant and shuttle to / from airport excellant and as always Staff friendly and kind
February 14, 2013
Rated 3.0 out of 5.0 by ElaineB Nothing special but very helpful staff
Really small room, bathroom smells of damp, bar food "rubbery" and not good, plus food and drink very expensive. Why no free Wi-Fi it's a bit tight isn't it?
The staff are wonderful, the shuttle to and from the Nec/Station is great and the pool area beautiful but surprisingly no hooks to hang your towel in toilet or outside shower so you have to use the floor! No spinner or bags for wet clothes.
Breakfast brilliant! No water first morning in any of the rooms some staff said it affected the whole area but some hotel staff said it was just the hotel and we saw the maintenance man signing out.
Knowing all of this we would stay again it was in parts brilliant, in others weak and not that cheap so not great value BUT it did the job. With an expection of it just being OK and a place to rest your head it's fine, me and hubby both said 7/10.
February 9, 2013
Rated 3.0 out of 5.0 by holinnuser1 Not really an airport hotel
Close to airport
Impossible to find the hotel bus from airport.
TV in room from another age.
Late breakfast start time for a so called airport hotel.
February 4, 2013
Rated 4.0 out of 5.0 by Sergio1967 Great hotel....Very Friendly staff.....
Overall my stay at the Holiday Inn Birmingham International Airport was fantastic. The staff, including the drivers of the complimentary shuttle to and from the Airport/Train Station were fantastic and very friendly. My only criticism and it has been said by other reviewers, was the cost of the food at the hotel. Whilst it was indeed delicious (without being Michelin Star quality), it was in my opinion, over priced. Would I recommend this hotel....100% yes..... Would I stay at this hotel again....100% yes....
February 4, 2013
Rated 1.0 out of 5.0 by GrumpyOldGoat Awful
Stayed here on 5th December, had a few issues and reported them. promised by their International Care Centre that I would get a response that day or very soon, I've heard nothing.
Notice though that Ryan Y who was to contact me on 18th Jan has thanked someone who wrote a nice review but hasn't bothered to to call me. Great customer Service.
Quite frankly this business is a shambles. I've been promised 3 times a satisfactory reply and I'm still waiting after reminding them 3 times.
If in town, then run as far away as you can from these people, they just don't care.
February 4, 2013
Rated 5.0 out of 5.0 by president Relaxing
Checked in , a little queue but nothing not expected at rush hour, a surprisingly nice room.
After a heavy day used the pool , steam room etc and felt quite normal again....had dinner in the restaurant , food was good service attentive
Sleep, got up(good shower) , breakfast and on my way again...refreshed
January 31, 2013
Rated 3.0 out of 5.0 by Gazzasn Check out and bill accuracy
When I checked out there was an itme on my bill for £9 plus which I did not recognise. I enquired and the slips were produced but there was not one for this amount. I confirmed it was not mine. The staff member went to the bar and came back with a slip - it was unsigned and for two drinks. I was on my own and only bought any drink one at a time as the other slips showed. I fully appreciate these things happen and that is not the issue.
The issue is the attitude of the check out clerk. Not an appology, body language and tone of voice was one which quite clearly showed he did not believe me and I was made to feel like a crook - you were overcharging me not the other way around!!
I have stayed many times and only challenged a bill once when you took the same amount from my credit card twice. This was put right but I went through a right going on for you to sort it out. I appreciate times are tough but if you want to retain my custom do not treat me like a criminal when you are trying to overcharge me.
January 31, 2013
Rated 5.0 out of 5.0 by Estee January visit
No problems, room very clean with good service at the bar. Breakfast good service
January 29, 2013
Rated 5.0 out of 5.0 by Welshy60 Great place
Having spent a night pre and post holiday we were warmly welcomed and felt relaxed. Food was excellent. Taxi service to and from airport was very good. Great location. I recommend this hotel.
January 8, 2013
Rated 5.0 out of 5.0 by Michaeledinburgh Great Staff and great food
Great Staff and great food ................................................................
January 7, 2013