Rated 3.5 out of 5 by 163
Rated 5.0 out of 5.0 by Juanvas Perfect Stay and Wonderful Staff
Stayed at the hotel for business purpose. Room was really comfortable, able to relax before a busy day.
Staff was very friendly, helpful specially the Asian guy, helped me with my heavy suitcases, dinner reservation in the restaurant.
Again the same smiley face to see when I was checking out and made my day.
I could not gather his name but please do pass on my thanks to him.
July 1, 2013
Rated 5.0 out of 5.0 by KarlS Great place to stay!
On arrival greeted very pleasantly and efficiently by the front of house staff. Rather surprised that I was given a free upgrade to business class room which included access to the business lounge including free internet access, complementary drinks and snacks. Very surprised and unexpected!!!
The bedroom was superb, certainly the best room with regards comfort and ease of work which I have stayed at any Holiday Inn brand.
I was also very surprised that the noise levels were very quiet considering I could see the runway at Birmingham airport just a couple of hundred metres away and I didn't hear any noise from the planes.
All in all, thoroughly recommended.
Only downside with this brand is the cost of breakfast. I suppose if you have a full breakfast it is good value for money. Myself, I only have a continental and 11 GBP is excessive for a bowl of cereal and a piece of toast - no fault of the hotel only the brand!
June 26, 2013
Rated 3.0 out of 5.0 Bed was comfortable, food was tasteless, cold. I order 2 fish & chips and fish taste like rubber. I did complain but reply was this is normal.
Hotel did not offer any solution when I made the complain. I would like to be compensated according to your rules and regulations. Hope to hear from you soon.
June 24, 2013
Rated 2.0 out of 5.0 by adrianplatinummember If that's one of the better rooms....And don't rely on the promised airport shuttle either
I had booked this on Priority Club- Platinum, as flying the next morning from Birmingham airport.
I wondered why the curtains of my room were already drawn closed when i went into my room- it was so i did not see the view of a concrete wall! Yes, the room was below ground level. I complained to reception as I thought being a Platinum member my room may have been upgraded. Turns out this IS one of their upgrade rooms. Receptionist was polite but a "shrug shoulders" attitude was not helpful. I mentioned that my welcome letter says there was complinentary bottled water- there wasn't . response was "oh, housekeeping must have forgotten it, I can get you some if you want". Was too tired to pursue this. So, headed to my "bunker". Few minutes later another member of staff came, full of apologies. I showed him the "view"- he was not impressed!! He arranged a prompt change of room for me. Not much better view, but nicer room.
Slept fine, went on my trip- thanks to the included courtesy mini-bus to Birmingham International station. Driver gave me number so I could let hotel know I'd arrived back. Called it on the Sunday, only to be told "Oh, the minibus is not running today; you'll have to pay for a taxi yourself". I asked if the hotel would be refunding me the taxi fare, and was given a decisive "no". So much for "complimentatry hotel shuttle"
Overall, I'd not stay here again. Priority club platinum membership has little bearing on how you are treated as a guest, and to simply abandon me on my return to get my own taxi was terrible customer service.
June 24, 2013
Rated 3.0 out of 5.0 by Mikey1234 Poor upkeep & run down!!
My first night was horrible!!
- The room was in some basement type area!
- Head almost hit the ceiling which was horrible, poorly painted and dirty!
- Heating didn't work so was freezing!
- Planes making lots of noise right outside my window!
- Door looked like it had been kicked in a few times as frame was falling apart!
- No deadlock only a flimsy chain so didn't feel secure!
- Bathroom looked dirty and not well kept!
To be fair though once i complained to reception they did move me once they had another room, which was much better and of a higher standard!
June 20, 2013
Rated 2.0 out of 5.0 by denn1s Poor rooms (and good ones)
The room that I was given when I checked in was very bad. Worn out chair, broken furniture, small bathroom; a Holiday Inn unworthy.
I needed to complain twice before getting another (very good) room.
It seems that there is an old and a new part of the hotel.
My advice would be to avoid this hotel. There are plenty of other Holiday Inn (Express) possibilities in the vicinity that are absolutely fine.
June 19, 2013
Rated 5.0 out of 5.0 by StepCoop More than expected
Hotel looks a little old on the outside, but the rooms are awesome, very contemporary, clean, and quiet.
Definitely coming back when flying out of Birmingham again.
Food in the bar area was average, but service was very quick. I also noticed that employees would say hi with a smile, obviously the management of the hotel emphasizes customer service.
June 7, 2013
Rated 3.0 out of 5.0 by DavidUK8831 A LITTLE WORN AND TIRED
The Birmingham Airport Holiday in is not up to the standard of many others. The overall hotel is a little worn and tired, it is well over due a good renovation.
May 29, 2013
Rated 5.0 out of 5.0 by IpusskaGreat This is my favourite
I've stayed here many times due business and the staff are very good here. They really look after me.
May 28, 2013
Rated 5.0 out of 5.0 by Frances12 Preholiday overnight
As an overnight stay and park this hotel would be hard to beat .Very welcoming reception staff and excellent transfers to and from airport- having our car on hotel car park a bonus.
May 26, 2013
Rated 5.0 out of 5.0 by jacko10 overall service
I had heard a lot of bad rumours about this Holiday Inn, I stay in Holiday Inns all around the country as a Virgin media employee, and Virgin use this hotel massively...
I have to say this is one of the better Holiday inns for me... the room was brilliant - upgraded room as a platinum customer, staff were brilliant, food was delicious
cant praise this hotel enough
May 23, 2013
Rated 5.0 out of 5.0 by Natalies18th Nats 18th Birthday Party
I booked my daughters 18th Birthday Party in the Lancaster Suite and many of us stayed the night as well. I would like to thank the team, Lisa Cheryl, Ryan and the chefs for an excellent service. They could not do enough for us. They stayed with us til the very end of the party. Everyone who attended complemented us on the venue , food and the staff. The only issue was the cost of beverages £4.95 for a pint of lager is very expensive. The DJ was very good which was recommended by the Hotel.
Well done to you all.
May 15, 2013
Rated 4.0 out of 5.0 by Smudgecat Great service
Stayed with my daughter as we were exhibiting at the NEC for three days, so needed comfort after our tiring days! Got upgraded (without asking) as I'm a member of the Priority Club. Rooms were comfortable (luckily not too much outside noise in my room facing the busy A45). My daughter had slight issues with the bed sheet being smaller than the bed the first night, but on mentioning this at reception, the problem was quickly solved.
Staff in both the dining room (for breakfast and dinner) and the bar were excellent, friendly but efficient. When my meal one night was left half eaten, this was noticed by both the barman and duty manager who asked if I would like an alternative.
Definitely be back.
May 9, 2013
Rated 4.0 out of 5.0 by PaulD Very Comfortable & Close to the airport
Only 5 minutes from the airport - was ideal for my early morning flight. Staff were very helpful & friendly. Only slight negative is the cost of overnight parking for an out of town hotel - would have expected free parking.
May 9, 2013
Rated 5.0 out of 5.0 by doonfootjohn Birmingham business trip
The view of the hotel when driving up to it is like stepping back to the 40s 50s, art deco style. Getting through the barrier was a pain due to malfunction. Stay was good, rooms excellent but staff were not the best compared to other HI hotels stayed at. Overall good stay.
April 30, 2013
Rated 3.0 out of 5.0 by Iank Disappointing start
Arrived at the hotel at 1:45 and told by reception that I would have to wait until 2pm before I could check in my room... Whilst I understand there needs to be a policy, there was no effort to check the system to see if by chance my room was ready... I sat and waited and a few more people arrived and were told the same. By 2pm there was then a queue of people waiting to check in with all their luggage in hand rather than a nice and pleasant start to the stay..I appreaciate it is a minor issue, but It just felt like "jobs worth" following the rules rather than bothering to go the extra mile to make it a pleasant experience for guests by a simple check which has happened at other hotels, which unfortunately meant that everything else afterwards seemed tainted because it had put me in bad mood...
April 23, 2013
Rated 4.0 out of 5.0 by Steerzie Stay for Concert
The Holiday Inn at Birming Airport was a lovely bright and modern hotel. We stayed in an executive room and the room was finished to a high standard. The hotel all round was lovely and especially the leisure facilities which we used.
Th only downfall is the food and drink. The cost of the beverages made us have to eat and drink out away from the hotel. £5 for a lager and £15 for burger and chips, all you need is some very reasonable prices and you would get your customers spending more time relaxing in your lounge area and we saw nobody at all in the dining room. Not suprised and the prices.
April 19, 2013
Rated 5.0 out of 5.0 by Mitpat474 A good stay
As a platinum member i was upgraded from a standard room to a king executive room. A very nice room, included free wired internet, a bar of chocolate , juice and 2 bottles of water. Also what i found to be included was free movies! although i did not use. Access to the business lounge was also included which i used the next morning for breakfast. For the rate i paid and what i received it was excellent value given the location. Will definately return in future.
April 14, 2013
Rated 5.0 out of 5.0 by MarkJG All round very very good value....
At the time of our stay, the hotel was very booked and the staff very busy, but they still gave 100% service, and helped with every request,( more than they had too!). I stayed with my son to go to the NEC, thanks to the staff and hotel it was so easy! Parking, the shuttle, and the hotel its self was so good. I recommend that you should up grade to include the breakfast......What a Breakfast! So well cooked, 100% quality, and so much to chose from..very very good. The room was very very good. And with all this, it has a swimming pool and steam room too! which made my sons day...Big Thanks, we will return.
April 13, 2013
Rated 2.0 out of 5.0 by Neil23 Comfortable room, very disappointing service
On arrival (Saturday 30 March 2013) I was allocated a ground floor room. I told the receptionist I had specifically requested a high floor on my booking, as I do not like people walking around above me. She said it was not on the booking. It was early afternoon, as she made no effort to reallocate me to another room. The request is definitely on my email copy of the booking.
The room was comfortable. I had paid for internet access as part of my room rate. I was told that there was a cable in the room, to connect to my laptop. The internet socket on the wall was hanging out; I reported this to reception, who said they would get maintenance to attend. No one did. So I used the free wifi in the bar area. I did not get an apology though.
I had my evening meal in the bar. Warm Coke poured into a glass from a bit plastic bottle ! Starter and main were fine; however naan bread to go as a side with the curry would have been nice. Food at the bar is expensive.. The staff see their job as taking your order at the bar, bringing food to you and then taking it away. if they are not doing that then they hang round the bar chatting. If you go other hotels the staff come and check if your food is ok, and will ask you if you want a dessert when they take your main away. At the Holiday Inn, they just clear your plate and say nothing. If they had bothered to talk to me, they could have sold me a dessert and coffee.
Breakfast was a disaster. I was told there were no tables and I would have to wait in the reception area until called. There WERE tables free. Lots of them,in the nicest area of the restaurant. However, they had been reserved for a Carvery lunch later in the day. If the staff had been customer focussed, they would have set the lunch tables up after breakfast, instead of making people wait for a seat.
I did relay my comments to the duty manager. Part of the problem is that he had to be on the reception desk all morning, so there wasn’t actually a manager able to walk round the hotel and make sure everything was ok. The best he could offer to do was to bring my feedback up during his handover meeting on Tuesday.
April 3, 2013
Rated 5.0 out of 5.0 by president quiet easter period
checked in when nice and quiet, ready to work on Gadget show
leisure facilities very good
Free shuttle bus to NEC
April 3, 2013
Rated 2.0 out of 5.0 by Ddddddd Not good
Exspensive for what you get premier inn is better don't eat there
March 29, 2013
Rated 4.0 out of 5.0 by OlivierB Great Overall experience
Rooms are great.
Recognition for Priority Club Members.
Sport facilities are great and clean.
Staff members are very welcoming and knowledgeable.
- Price of car park
- Towels are not provided anymore at swimming pool but we are suppose to use the room towel.
March 27, 2013
Rated 4.0 out of 5.0 by PriorityClubPro Good for Airport Users
If you are flying then this is a great hotel to use. Very close to the airport and a free shuttle service are on offer. I was given a free upgrade for being a platinum member and my room over looked the runway. Although I liked the view there was a fair bit of noise from the planes.
The bar and food were nice although the lunch menu was very expensive.
March 26, 2013
Rated 1.0 out of 5.0 by MoonMonkey No heating
I was moved 4-times and each time the room had no heating. The hotel knew this as one room was heated by a small radiator clearly not capable of heating such a large room. One of the rooms I was moved to was already occupied!!! As it was too late to book anywhere else, I had to put up with the cold temperature but the room held up well considering the -4 outside overnight. Ironically, the mini-bar fridge didn't work so it was warmer inside the fridge than the room. The shower ran hot and cold in the morning, so-much-so that I was forced to jump out to avoid being scalded. Despite completing a dissatisfaction card, sending an email and providing feedback, I am still yet to be contacted by anyone some 2-weeks later. The hotel has undergone a significant renovation and was clearly not ready to re-open. Not being able to heat a cold room is not a teething problem, it's a fundemental basic provision and the rooms should not be let without them. Very disappointed at the first negative experience I've had with Holiday Inn however, one significant enough to prevent me booking with them again. The rooms were exceptionally clean ....... but very, very cold.
March 26, 2013
Rated 3.0 out of 5.0 by Rekrap Okay for Business Stay
Check In - Very prompt but receptionist never asked for a swipe of my creadit card, so I was unable to charge food/drink to my room later in the evening.
Bar Food - Awful. Ordered cheese/tomato pizza. A massive circle of dough arrived, with no tomato base but was overloaded with cooked tomato slices and a ton of cheese and a few green peppers.
Bar - Expensive. Asked for a pint of lager and got 10p change out of a fiver.
Room - Excellent. Executive room, so had everything I needed and was clean.
Check Out - Okay. Receptionist started dealing with another issue when already dealing with me.
March 24, 2013
Rated 1.0 out of 5.0 by Patricia123 Poor on many fronts
Attended for a conference which started early and was told breakfast available from 6.30am It wasn't. All the lights tripped out at night. Eventually sorted but light bulb never replaced despite reminders. Phone in room didn't work. Never fixed despite reminders. Food overpriced and unimpressive. Having said all that, the staff were very friendly and tried to help. My impression was the management was poor.
Holiday Inn used to have a good reputation.
March 23, 2013
Rated 5.0 out of 5.0 by StepCoop Great Room
From the outside of the property I wasn't expecting more than a typical Holiday Inn. The room design is awesome if you like modern, very clean, nice amenities, and quiet.
I ate at the bar, service was very quick, maybe too quick, and the food was decent, however the bar tender was clueless about the wine selection (there is red and white from....). The staff in the bar area were very nice, smiling and acknowledging customers.
I will stay again when flying out of Birmingham.
March 21, 2013
Rated 5.0 out of 5.0 by president busy, but faultless stay
It was Cruft week.....
quite a few dogs around....
very very busy hotel.
The staff in the Lounge coped admirably and the restaurant was good; good food, nice service
Breakfast was a big hectic
The pool as always was a great incentive to stay, as was the steam room and jacuzzi
March 20, 2013
Rated 5.0 out of 5.0 by sturchy The business
Had a fantastic weekend, staff very friendly clean throughout food magnificent and most comfortable bed ever
March 16, 2013