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Rated 3.8 out of 5 by 674 reviewers.
Rated 5.0 out of 5.0 by Excellect Hotel with fantastic links to Birmingham International and NEC! fantastic hotel with brilliant services available. April 27, 2016
Rated 5.0 out of 5.0 by Excellent for an airport hotel The brand has an image to live up to but that must be very difficult to maintain in a busy airport hotel with its throughput of short stay guests. That this hotel did so (for a two night stay so not 'flash in the pan') shows just how hard the staff work at it. The staff were very helpful and friendly. The quality of the food in the lounge leaves you wondering why they need a restaurant. The only possible, really minor niggle is that the exterior of the building looks dated. Arriving on a dull, cloudy day in the middle of a rain storm did not show it off to its best advantage. Having said that, it was the 'old' main airport building and reflects the architecture of its time and the building (and grounds) were clean and well maintained. In no way did this detract from the quality of the stay. April 26, 2016
Rated 5.0 out of 5.0 by stay-fly-park Holiday off to a great stay with stay in a comfortable room and parking for 8 days. Overall very good value for money and only negative is that the shuttle should be every half hour when off peak or phone and collect service April 24, 2016
Rated 1.0 out of 5.0 by Very disappointing experience Having booked the hotel to combine a family break with a work meeting we were very disappointed indeed. The cleanliness, responsiveness of staff, and general quality was very poor. From litter left in the drawers and floors from previous guests, grubby finger marks all over glass, filthy floors when moved sofa bed, broken tv and remotes, and sink in bathroom didn't drain properly. Requests to replace missing bed sheets or toilets rolls either took over an hour or never arrived, and there were no working lockers in the leisure facilities, despite no one using them at all. To be balanced, the courtesy bus driver was very nice and helpful, although the bus broke down, and the bar food waiter was very nice and the bar food bill reduced by way of apology. Some staff made some attempts to rectify the mistakes, but the list of problems was very long. I have stayed in scores of 4-5 star hotels but never one this poor. In my opinion a 2 star rating would be generous based on our experience. April 21, 2016
Rated 5.0 out of 5.0 by Fantastic stay as always! Adam, the apprentice who greeted me, was an absolute delight! Extremely welcoming, knowledgeable and efficient. He organised an excellent deal for (I was using IHG points for the stay). I felt compelled to ask for his manager to congratulate them on his performance. The rest of the stay was as normal….. flawless!!!!!! April 20, 2016
Rated 4.0 out of 5.0 by HI Birmingham Airport - lovely stay Hi, as always, I received excellent attentive service from check-in, and my room was very nice. I used the bar/lounge and Marco's restaurant, during my stay, and the variety, quality and speed of service was very good, and improved since my last visit. A special mention this time, to Jason, Nicola, Emily, Jakar, Nico, Lauren, Monika, Vicky and Stacy for their attentive, pleasant and premier service. April 19, 2016
Rated 5.0 out of 5.0 by NEC visit Stayed at this hotel as attending an NEC exhibition the next day Ideal location for the NEC and provided everything you needed for an overnight stay The breakfast was particularly good April 19, 2016
Rated 5.0 out of 5.0 by Very Impressed This is the first time have used this hotel as our usual hotel proved too expensive this year. Our initial fear was the ease of getting to the NEC, but the very friendly shuttle drivers helped us each way and were very helpful - especially when it rained (they told us to wait under cover so we did not get wet.) One even told us about the history of the hotel - it was a terminal for an American Air Base. The hotel was very quiet despite the chess tournament and a wedding taking place on the same day. The only inconvenience was a fire alarm, but that was quickly sorted out. The food was very good and not as expensive as we expected. April 18, 2016
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