Rated 3.6 out of 5 by 270
Rated 1.0 out of 5.0 by GrumpyOldGoat Awful
Stayed here on 5th December, had a few issues and reported them. promised by their International Care Centre that I would get a response that day or very soon, I've heard nothing.
Notice though that Ryan Y who was to contact me on 18th Jan has thanked someone who wrote a nice review but hasn't bothered to to call me. Great customer Service.
Quite frankly this business is a shambles. I've been promised 3 times a satisfactory reply and I'm still waiting after reminding them 3 times.
If in town, then run as far away as you can from these people, they just don't care.
February 4, 2013
Rated 5.0 out of 5.0 by president Relaxing
Checked in , a little queue but nothing not expected at rush hour, a surprisingly nice room.
After a heavy day used the pool , steam room etc and felt quite normal again....had dinner in the restaurant , food was good service attentive
Sleep, got up(good shower) , breakfast and on my way again...refreshed
January 31, 2013
Rated 3.0 out of 5.0 by Gazzasn Check out and bill accuracy
When I checked out there was an itme on my bill for £9 plus which I did not recognise. I enquired and the slips were produced but there was not one for this amount. I confirmed it was not mine. The staff member went to the bar and came back with a slip - it was unsigned and for two drinks. I was on my own and only bought any drink one at a time as the other slips showed. I fully appreciate these things happen and that is not the issue.
The issue is the attitude of the check out clerk. Not an appology, body language and tone of voice was one which quite clearly showed he did not believe me and I was made to feel like a crook - you were overcharging me not the other way around!!
I have stayed many times and only challenged a bill once when you took the same amount from my credit card twice. This was put right but I went through a right going on for you to sort it out. I appreciate times are tough but if you want to retain my custom do not treat me like a criminal when you are trying to overcharge me.
January 31, 2013
Rated 5.0 out of 5.0 by Estee January visit
No problems, room very clean with good service at the bar. Breakfast good service
January 29, 2013
Rated 5.0 out of 5.0 by Welshy60 Great place
Having spent a night pre and post holiday we were warmly welcomed and felt relaxed. Food was excellent. Taxi service to and from airport was very good. Great location. I recommend this hotel.
January 8, 2013
Rated 5.0 out of 5.0 by Michaeledinburgh Great Staff and great food
Great Staff and great food ................................................................
January 7, 2013
Rated 5.0 out of 5.0 by craig62 High class service
Could not ask for more, very impressive hotel and staff.
January 7, 2013
Rated 3.0 out of 5.0 by Barrieb Good Stay but with Reservations
I have stayed at this hotel a few times last year and the service and hotel was excellent.
There have been a few changes that have been unfortunate including the executive lounge was closed, no milk in the room, only 1 shower gel and 1 shampoo for a family of 4 and the restaurant was closed for dinner so had to eat in the bar not enjoying football blasting from the screens, No children's menu (3 times I requested this from the staff on reception and in the bar)
On the plus side, the rooms are great and clean, the food was good, and the gym and swimming pool are excellent.
Another note, I feel that executive club members should not have to pay £7.50 for parking.
January 4, 2013
Rated 5.0 out of 5.0 by president comfortable
despite the rain and wind, a nice modern and warm room awaited me
service at nreakfast was a bit hectic, but the food was good and hot
dinner in the restaurant nor exectly cheap, but good quality
the pool is a nice feature, and so is the steamroom
December 19, 2012
Rated 2.0 out of 5.0 by markmmmark Poor reception
The reception desk failed to deliver IHG's value promise. Priority members do not get the services promised.
December 19, 2012
Rated 2.0 out of 5.0 by Saeliza Disappointing
Firstly when we arrived there was nowhere to park whilst checking in as there was a party going on and car park was full. Even though there was a security guard on the gate he failed to mention there was overflow parking nearby. Room was clean and tidy but we were one wine glass short that had been left outside the room by the previous occupants and was dirty. Lastly, the TV didn't work properly and the signal failed every 10 minutes, meaning it needed to be turned off and on again. Not a very relaxing stay.
December 13, 2012
Rated 4.0 out of 5.0 by Boomer66 Shuttle Service
The shuttle service from the airport to the hotel was unsatisfactory. I waited close to two hours for a shuttle. The hotel finally said call a taxi and they would pay it. I think the property would be better served to put signage in the terminal listing the hotels contact info and then they staff would have an idea who is waiting for them at the airport.
December 12, 2012
Rated 5.0 out of 5.0 by joseph1994 comfortable stay
i had a nice room and enjoyed it, I thought the cabled internet connection is old fashioned now and they should consider wireless, it would make connectivity much easier...
Food was good, restaurant was quiet in the begiining, then got very busy by the time I had finished with my meal.
The pool was great, and I enjoed the steamroom and jacuzzi, nice....
December 11, 2012
Rated 1.0 out of 5.0 by delibelly If it could go wrong it did
Wrong standard of room, no water, NO HEATING, no newspaper, left phone charger and informed them, promised call back still waiting 5 days later.
However did refund my food costs, whoppee!
Awful queues at check in and out.
December 11, 2012
Rated 1.0 out of 5.0 by ddoyle terrible
I arrived expecting the normal Holiday inn experience- welcoming staff comfortable room and nice food ( on the new best of british menu). I got bickering staff ( at reception and bar, freezing and scruffy-premises and the old menu-it was like being trapped in the 70's- avoid
December 10, 2012
Rated 4.0 out of 5.0 by Breitheamh Convenient Choice for Birmingham International
Good standard Holiday Inn. Well appointed room and leisure facilities (though no sauna). Good food albeit served in rather chilly restaurant on cold plates. Complimentary shuttle service to link with Birmingham Intenational (BHI) rail station but very bad signage within station complex to find bus stop (follow taxi signs then walk beyond taxi access road to furthest bus stop). Convenient stopover for those travelling to and from Birmingham by air.
December 10, 2012
Rated 5.0 out of 5.0 by Penfold99 Weekend stay
We arrived at the hotel aprox 4pm and booked in, staff were excellent. Following a coffee we used the spa, very good. We good a meal in the restaurant, staff were very good and the food was nice.
We we came to retire the bed seemed uncomfortable. Investigation showed that the mattress had been turned and we had been sleeping on the spring side. In the morning I turned the mattress to find a very large stain aprox half the size of the mattress.
On checking out I spoke to the duty manager who told me that the company had a 3 month replacement policy. I said that a member of staff must have turned the mattress to cover it up, He apologised.
We would stay again but only after checking the mattress!
Room 224 1st December.
December 7, 2012
Rated 4.0 out of 5.0 by Bletch Great value
Stayed here while visiting the good food show. Comfortable room, excellent breakfast. Bar prices a bit steep. Shuttle to station very reliable
December 6, 2012
Rated 5.0 out of 5.0 by Blakey Professional, polite, perfect! Well worth the visit!
I've stayed in a variety of Holiday Inn hotels in the UK and abroad and this is excellent. It's not in the best locations (on a busy dual carriageway with other hotels) and due to its proximity to the airport it's classed as an airport hotel. But don't let this put you off. My husband and I had a very romantic break here and it was very very good. The staff are very polite and professional but friendly too. When we tried to check in at 11 am we knew it was too early but they were helpful and advised us we could use the facilities while we waited. However, we'd booked tickets for The Good Food show at the NEC, so we're happy to leave our luggage and make the most of the complimentary shuttle bus. Great driver! On our return we made the most of the spa facilities before our fabulous meal in the restaurant. Good prices too. The bar/ lounge area was modern and relaxing and the rooms were superb. I would highly recommend this hotel especially if you can get a bargain price like we did!
December 5, 2012
Rated 4.0 out of 5.0 by barrie1 enjoyed our stay
reception staff very helpfull and friendly. used a groupon voucher, room was great, breakfast and dinner were good, shame about bar prices nearly £5 a pint and £1.75 bag of crisps.shuttle bus to station and swimming pool a bonus.
December 4, 2012
Rated 2.0 out of 5.0 by asumpton Cold Evening in November
I have stayed at this location on numerous occasions without any problem, but on this occasion I was not satisfied at all. Firstly, I had to wait at least 30 minutes to check-in as they only had one person assigned to this task. I was given a very poor-quality room that was in an urgent need to be refurbished... The air-conditions wasn't working, and the room temperature was almost freezing. I called reception to ask to be relocated, but unfortunately no more were available eventually got a maintenance person to attend to my problem. He was friendly and brought me an electric heater... Needless, to say I have a rough night.... The breakfast was good, but again, I had to wait more than 30 minutes to check-out.... In the future, I'll be looking at staying elsewhere...
December 4, 2012
Rated 4.0 out of 5.0 by whiskey clean room, forget the bar,great breakfast.
I stayed 3 nights, for the classic car show at the NEC, i would stay again but over 3 nights i used the hotel bar twice, 1 pint per visit. £4.65 a pint is in my opinion outrageous. free bus to the NEC was a bonus.
November 26, 2012
Rated 4.0 out of 5.0 by TJPro Good facilities
This makes a pretty good stopover before catching a flight - there's an excellent pool and gym, the bar food is pretty decent and the rooms are comfortable and very clean. Although it's on the far side of the airport site to the terminal, there is a shuttle bus, and the very friendly driver took us straight to the terminal rather than the usual stop at Birmingham International station because we had our 2-year old with us.
Only downsides were to do with information rather than the hotel - it wasn't clear where the shuttle bus stopped when we arrived at the station, we'd requested a travel cot but it had ended up in the wrong room (but no hotel chain seem to be able to deal with cot requests made well in advance!), and the lady on reception didn't tell us about the pool and gym or volunteer much information at all. Luckily the very friendly housekeeper who sorted the cot for us told us about the pool, which was a godsend for entertaining a toddler for the afternoon as there's nothing else at all in the area immediately round the hotel.
So overall, good, we would use it again for flying from Birmingham.
November 21, 2012
Rated 5.0 out of 5.0 by joseph1994 Good stay
Really, good stay overall..... Check in is a bit of a challenge with fairly long queues at around 6.00 pm....
Room nice and comfortable
Breakfast good , good food offering, miss some background music in the bar
November 21, 2012
Rated 5.0 out of 5.0 by Crafter1 A great overall experience
We only stayed one night this time but would definitely stay longer next time. The room was very clean and comfortable, bar area warm and welcoming and all the staff were really helpful and courteous. The shuttle bus service to the NEC was so convenient and the bus stop to Birmingham city centre was just over the road. We'll definitely be back.
November 19, 2012
Rated 4.0 out of 5.0 by rehiker not to comfortable in Winter time
All Services good, except the Room. I was never before coming in such a cold Room. Outside temperature 4°C and no heating. Finally I found a mobile plug-in electric heater. Windows dont seal to well and as it seems poor Wall Insulation. I believe there is huge potentiol to economise on Energy. Will not be back during Winter.
November 18, 2012
Rated 3.0 out of 5.0 by Billy23 Poor value for money
We found this hotel very expensive, room price is fair but food and especially drinks are ridiculous and due to location there is nowhere else to go. The shuttle service to and from the bus station is a joke, never showed up to take use to the hotel even phoned the hotel who said the bus was on its way! After standing for a hour all we wanted was to get to the hotel so got a taxi, same on the way home told the shuttle wouldn't be leaving for 50 minutes although a full party of passengers were waiting and the bus parked out side, so don't rely on this service add two taxis to your budget.
The room was okay although getting dated, the fridge didn't work, no refreshments in the room (tea, coffee etc), air conditioning didn't work although we did have an electric heater.
Thumping music from weddings next door to the bar and queuing for everything as not enough staff (not their fault)
Overall would have been better staying somewhere more up market as I don't think it would have cost much more.
Holiday Inn meant to be budget, value for money.....
November 17, 2012
Rated 2.0 out of 5.0 by Diddygranma Hotel experience
This hotel needs more on site parking for people staying at the hotel not just for wedding guests. On two, two night stays at this hotel I have had trouble parking beause of weddings on all nights concerned, and I couldn't book a space before hand. I have trouble walking and need to be able to park on site not in a car park some way away. One of the managers at the hotel was very helpful but this problem needs sorting. Also one female member of the reception staff was very off hand, I booked in and the following morning after breakfast could not enter my room, the key pass being amended twice and still not working, I was then told that I should not have been in the room I was in, the key pass was then amended again and thrown onto the desk in front of me, I then asked for the second key pass which I needed amending and this was also thrown onto the desk in front of me with lots of sighs from the lady concerned, this ladies attitude was something to be desired. NOT A GOOD attitude to greet visitors. I won't be using this hotel again.
November 17, 2012
Rated 1.0 out of 5.0 by Deirdre Shocking customer service
When i booked this hotel i thought i was booking the nearby holiday inn express which is where i stayed last year. I had a lovely stay there and i assumed the same standard would run throuh the brand. However, i was absolutely astounded by the lack of customer service in this hotel. I overheard staff speak in a a rude and insulting way to a customer who was trying to get out of the car park. After the receiver was replaced the customer was called an idiot by the staff member. the following night we waited 30 minutes for waiting staff in the bar before being told to go to the bar and order ourselves, they were too busy, we had waiter service the previous night and assumed the same would be the case. In the end we got a taxi to a local Indian restaurant. There were a few other customer service issues over the course of the weekend so overall a very negative experience.
November 16, 2012
Rated 5.0 out of 5.0 by albey Great way to start your holiday
This is a superb hotel and location if you are flying, this is the second time my wife and I have stayed at the holiday inn this time we had a KGB deal which was great value for money
November 16, 2012