Rated 4.0 out of 5 by 350
Rated 4.0 out of 5.0 by JamFish Great hotel but the fitness room needs updating
To start this review I have to say that this is a great hotel. I have stayed here several times for business and leisure. The location is perfect for the NEC, Birmingham Airport and The National Motorcycle Museum.
This hotel has stood up well considering how long it has been open but now a few cracks are starting to appear. The most obvious and important to point out is the age and poor state of the equipment in the fitness room. I took the time last week to have a run and use the stationary bike but found both very slow to respond to inputs and the bike was exceptionally unstable, nearly falling over as I ran a simple interval style program.
Whilst this does not detract from the overall experience of this stay I do feel that when I reported it to the reception staff after my time in the gym, and then again at checkout, it was not taken seriously.
Let's see if anything changes before my next visit in May.
February 2, 2014
Rated 3.0 out of 5.0 by Alan101 Great location for LG Arena - but otherwise very average
Stayed one night on rewards whilst attending a concert at the LG Arena.
Very slow check-in due to being understaffed at reception. Finally got to room but Key Card system was not working so had to return to reception and be escorted to room with master key.
Room adequate. Overlooked building site. Bathroom smelt damp.
Returned to bar after concert - they had run out of crisps and nuts! Not enough seats for the number of visitors.
Decided to find Breakfast elsewhere in the morning.
Served our purpose - but have had much better IHG experiences.
February 1, 2014
Rated 2.0 out of 5.0 by Bina comfortable room but complained about noise , nothing done till I complained again.
Continuous noise in room, only sorted after 2nd complaint. Two opened soaps and shower gel in bathroom when I got there. Dusty surfaces in room.
January 28, 2014
Rated 5.0 out of 5.0 by NomSat Top quality as always
I am a regular visitor to Crowne Plaza NEC Birmingham and always find it quite comfortable and relaxing. Staff is top notch and rooms are really nice and comfortable. I love the extras they include with every room things: Bath robe, chocolates, free water, Sleep well air freshners and comforters etc. Also comes with Sky Sports. The only blemish is break fast which can be improved.
January 27, 2014
Rated 5.0 out of 5.0 by JamesDrop Business Travel made enjoyable
When you arrive at a hotel after a long day of work, and before you settle in to that food and drink you crave, the welcome to a hotel can transform a stressful day into a pleasant experience. On arrival I was greeted by Joanna, a trainee at the hotel.... professionalism and friendliness in abundance, I felt so welcome and even shared a laugh that took away a lot of the stress I had built up during the day.
As an all week business traveller with IHG, this kind of experience gives you the home from home feeling
And that is half the battle won :)
January 23, 2014
Rated 4.0 out of 5.0 by sagaris Autosport stayi
not to happy booking months in advance to find on arrival that the 2 double beds we had booked was not available due to a computer glitch. If I had wanted a double bed and a sofa bed I would have booked it.
January 16, 2014
Rated 4.0 out of 5.0 by PerD Good service - needs a little attention
Rooms are not as clean as should be for CP - dust under desk on cables etc. Whilst room had a Bose sound system, it was fixed so close to the TV, it made it impractical to use.
One bug bear I raised at check out was the issue of tips.
I added a tip to my restaurant bill. t
This appeared on by bill BUT 20% vat was applied to it!!! When I challenged this I did not get a satisfactory response.
So when rewarding staff for good service, give cash. It seems if you add it to your bill the exchequer adds 20% to this! First time I have encountered this - surely an accounting problem with the CP system?
Front desk said the duty manager will investigate. The manager never got back to me - poor show. :(
January 14, 2014
Rated 5.0 out of 5.0 by Nath 313 A great Hotel
Booked this hotel online with late rooms then read the reviews and i dont know what people are talking about. Very clean hotel freindly helpfull staff who gave the impression that nothing was to much trouble room was spotless with nice bedding and furnishing. Easy parking and location to NEC and the best full english breakfast iv had in a hotel for a long time highly recommended.
January 13, 2014
Rated 4.0 out of 5.0 by Travel91 Comfortable bed and just a short walk to the LG arena
I booked a queen bed room for June, however had to cancel that due to concert date change. I changed the date of the booking to Januarywith ease, however the hotel rates had increased and had to pay the difference.
The room was lovely, spacious and inviting. The bathroom was very modern and clean with a large mirror.
The concert venue (LG arena) was a short walk, maybe about 5 minutes and was the reason for booking the hotel in the first place.
Unfortunately we had to pay for parking (£10) in the hotel carpark which I've never had to do before. Other hotels have provided car passes but I guess every hotel is different, I just thought the price was rather steep.
The bed was very comfortable and big. The hair dryer did not work. There were no plugs close to the bed which was annoying for when I needed to charge my phone but have it close for business calls. Also the air conditioning was noisy and would keep stopping and restarting which was annoying.
The bar and reception staff were friendly.
Overall it was a nice stay, would reccomend to anyone who is travelling to Birmingham to see a concert at the LG arena.
January 12, 2014
Rated 4.0 out of 5.0 by Hunter89 General Experience
Registration at reception was Ok, but I would suggest that customers should be able to log their details on line prior to arriving at the hotel to save time, queuing, looking for glasses, and trying to remember car registration plate numbers.
There were lifts to the room but I would also like the option to use the stairs but I couldn't find them?
The room was very nice, standard for this type of hotel. However the room was unbearably hot when I arrived.
Buffet breakfast was ok but I couldn't initially find where all the different types of food were located, signs on or above the counter would help.
Food was good. Generally I would recommend this hotel if you are looking for standard 4* accommodation.
January 5, 2014
Rated 3.0 out of 5.0 by Sam73 Nice modern rooms but poor service
I suppose it lives up to the name of crown plaza when the room comfort and general decor is concerned. Generally clean but a close inspection prevents an excellent rating, still good.
Location is not best as there is nothing around, unless it's for NEC centre. So not for a leisure type stay.
Reception and checkout was trouble free and is not a reflection of poor service. It's the breakfast which killed it. The choice of continental stuff was poorer than a holiday inn Express and the idea of hot food on order failed it miserably.
The waiting time for a humble egg, beans with hash brown was an hour. It wasn't crowded at all... Empty chairs all around still we got our chairs after 15 minutes wait. I think there was a lack of staff and poor state of service. I am glad we didn't opt for dinner the previous night. We were able to order hot food 30 minutes wait and calling for the staff on duty a few times. It only arrived after another 40 minutes wait. So all in all the biggest disappointment of our stay.
I suppose for the price of room it was extremely cheap for a crown plaza.... So if you can opt for breakfast elsewhere it may be better. However as I said nothing in vicinity so be prepared to drive away or stay at the one in the city.
January 1, 2014
Rated 3.0 out of 5.0 by Noo28 Comfortable bed and average service.
Location of hotel good to venue. Very comfortable and clean room. Some bar and restaurant staff below average - stood around talking amongst themselves, not particularly friendly or interactive, limited menu choices due to unavailability of certain items (" none left - no apology"). Breakfast average, poor continental choice compared to crowne plaza in city centre, had to ask for tea and coffee because we were not offered after we were shown to the table for some time. Reception staff good although after asking for our feedback, listened and apologised but action not followed up with the promise of a call from customer service. Feedback is only valuable if the information is used to attempt improvements, not just filed away.
December 26, 2013
Rated 5.0 out of 5.0 by flyn Staff always exceptional at this Crowne Plaza
We've stayed here several times now and the staff have always all been so friendly, helpful and efficient. The hotel is well organised for those days when there is an event on at NEC or LG Arena. The rooms are comfortable and quiet with blissfully comfortable beds and bedding. I recommend this hotel highly.
December 24, 2013
Rated 4.0 out of 5.0 by Jennyji1 Ticks the Boxes
Stayed overnight for a vist to LG Arena, perfect location. No problems with our stay, would stay again if in the Area. Usual Hotel let down with poor quality Sausages for breakfast, but hey minor fault, would still recommend to others.
December 23, 2013
Rated 2.0 out of 5.0 by Paul55378008 Mediocre (at best)
Bathroom had 3 pieces of broken glass, living room had one.
Other than that, rooms generally very clean.
Had dinner at hotel too, summary is overpriced and poor quality.
Breakfast was poor (and overpriced too)
Evening restaurant staff were generally a bit on the grumpy side but this was more than compensated by the breakfast and reception staff who were all extremely pleasant.
December 20, 2013
Rated 5.0 out of 5.0 by Tory29 Excellent!
We booked the concert package, amazing value for money! Hotel was everything we could've asked for! Definitely stay there again!
December 18, 2013
Rated 4.0 out of 5.0 by Jazzee62 Fabulous breakfast, friendly staff
Situated within easy walking distance of the NEC arena, close to Birmingham International Airport and with good travel links to the city centre, this hotel is in an ideal location.
The rooms are clean with comfortable beds and a decent sized bathroom. There are the usual tea and coffee making facilities, hair dryer etc.
The bar area was clean with a good choice of beverages including Starbucks coffee.
The buffet breakfast was really good. There was plenty of choice and the food was hot and tasted fresh. The breakfast staff were really friendly and welcoming.
If you're looking for a comfortable, friendly hotel, in a good location, this is a great choice.
December 17, 2013
Rated 5.0 out of 5.0 by Charlieprince1990 Very nice stay
My friend and I stayed 1 night at this hotel after a concert at the LG arena, our stay was very very pleasant, the room was very well equipped and spacious and the in room dinner service was excellent as we could eat before we went over to the arena. The food was very nice.
The only down side we had was being woken up at 3am due to noisy staff in the smoking area.
We told the staff this upon check out- they didn't charge for our parking! :) we will be back!!!
December 17, 2013
Rated 4.0 out of 5.0 by Bertram31 Fab
Fantastic stay lovely and clean value for money the only thing is wifi should be included also I booked a concert package that included dinner they sent us to the restaurant it wasn't open as it it was early but I booked a concert and needed to be at the lg for six thirty but a lovely man took us upstairs were we had a wonderful meal they got soya milk for me at Starbucks which was great they did try to charge me for car parking on check which was included in the concert package other than a few things we were made to feel special thankyou
December 17, 2013
Rated 2.0 out of 5.0 by mjl1 unwanted early morning call
Even though I live local I decided to stay as I was at the NEC for an xmas party and didn't want to woken at 6am by young son. When booking I ticked for an optional upgrade and was given this on check-in. I was offered a wake up call and said that would not be required. The room was as expected with a very comfortable bed, blackout curtains and even a sleeping kit!
I decided to watch a movie on the on demand system but was very disappointed that for the price of a cinema ticket all I got was a glitch ridden, just watchable experience.
After a late night I was looking forward to a late start but was woken at around 8 am by some loud internal banging that lasted for a few minutes stopping and starting. I was now awake!
On check out I was asked how my stay was and explained as above. I was told it may have been some workman they had on site and I received an apology and free parking - I would have much preferred an uninterrupted nights sleep!
December 17, 2013
Rated 5.0 out of 5.0 by Jennie1012 Great customer experience
Myself and a friend enjoyed an excellent stay at this hotel.
On arrival our room was not ready, however thanks to the accommodating staff we were offered a complimentary drink and to relax in the spacious bar.
The room was great, with a great view of the NEC Lake. We both got a double bed each and could not recommend the quality of the sleep enough. To top it off, we received sleeping kits with aromatherapy remedies. Great touch.
All the staff were great; very helpful & knowledgeable.
Room service was quick and great quality.
Big thank you to the member of reception who informed us about the shuttle bus service. We really appreciated this and was a great end to our stay at the Crowne Plaza.
Overall, the hotel had a welcoming and relaxed atmosphere, perfect for our first visit to Birmingham and the NEC complex.
Recommend it to anyone attending the LG arena or NEC.
December 12, 2013
Rated 5.0 out of 5.0 by Girlie53 Great food and excellent service
We booked the concert package which included Dinner, Bed & Breakfast and car parking. All the staff were friendly, helpful and extremely efficient.
The LG Arena was just a 5 minute walk along the side of the lake and when the new complex next door is opened there will be even more facilities available.
Would definitely stay again and not just for the concerts.
December 12, 2013
Rated 5.0 out of 5.0 by Lottie93 Excellent! Will definately return.
Me and My mum stayed here the night before visiting the clothes show and were very impressed with the hotel and the staff. Hotel was incredibly clean and very modern. In the evening we didnt particuarly fancy what was on the restaurant or lounge bar menu so we asked at reception where we could go nearby. The girl on reception advised us that there werent many nearby restaurants but we would be able to go to a number of Balti houses for a small taxi fare. We decided to go to "The Titash" which provided an excellent meal for a good price. The only slight dissapointment with my stay was the lack of free wifi. We stayed at the crowne because we were visiting the Clothes Show the next day and it was only a 5 minite walk (at most) to the NEC so it was ideal! We didnt have breakfast included with our room so grabbed something at the NEC Wetherspoon for a fair price.
Also - I have trouble sleeping in hotel rooms and unfamiliar beds but I had an excellent night sleep in a very comfortable bed!
December 12, 2013
Rated 1.0 out of 5.0 by TracyJ Soft bed, hot room and woken up by builders
Bed too soft.
Room too hot and couldn't cool it down unless window open.
Woken up by neighbouring building site/builders working from before 8am on a Sunday morning.
Ruined our expensive weekend away. Was birthday present for my husband.
December 11, 2013
Rated 1.0 out of 5.0 by Jimbobsquarepants Worst hotel I've stayed in to date
If you want constant banging from the building work then come to this hotel. I didn't state anywhere on there website about this building work which would disrupt my stay. Not only that our ticket said check out at 12. So the receptionist rudely said "well il change it just this one" not only to get a knock at 11am saying we have to check out. No no no! Poor block got put right in his place. Also I liked the fact u had to pay for wifi and I love the small print on the room service menu. Put your glasses on to read the 3.50 room service charge. I would of got the food myself if I had known that. Stay again........ Yeah right!
December 10, 2013
Rated 5.0 out of 5.0 by Steve551 Great/Excellant food
Really nice stay and the food in the resturant was eceptionally good.
December 10, 2013
Rated 5.0 out of 5.0 by Spleech Excellent stay
I had lost my voice and when we went to breakfast, the manager (sorry, I didnt get his name!!) offered me hot water with lemon and honey! Really nice touch. The whole of our stay was excellent
December 5, 2013
Rated 4.0 out of 5.0 by SiFocusUK excellent staff, good room and great food
This is one of the many times I have chosen the NEC Crowne Plaza whilst attending various events at the NEC and the staff were very friendly and helpful as usual. We did notice that the carpet in the room was wet in some places obviously as a result of being cleaned but avoiding that small area was no big deal.
The heating in the room was barely able to warm the room up but we like our room to be warm, it didn't reach the 24 degrees it was set to but the air conditioning units in this hotel are quite old.
We ordered in room dining and the food was excellent, both the quality and the portions were very good indeed.
Once the room next door had quietened down we had a very good nights sleep.
The breakfast included was a very good quality (apart from the defrosted melon balls) and there was certainly plenty of choice to fill yourself up for the day ahead. As always the staff were very friendly and helpful.
This is, however, the first time that I have been charged £10 to park in the car park whilst staying at the hotel and would make me think twice about staying here when the main car park next door is only charging £8!
The hotel is a very short walk from the NEC itself and indeed closer than normal car parked which is potentially the only benefit to staying at the hotel car park, if you have stayed the night and paid for the room though, this should be included and always has been so policy must have changed.
In all its an ok hotel to stay in, made great by the staff that work here.
December 3, 2013
Rated 2.0 out of 5.0 by Bobbinethebuilder Not quiet right
Booked for 3, checked in as 3, clarified by staff. Room set for 2.
Requested linen, gown, towels and mug for third person, waited over an hour and got linen and towel. Due to Xmas party, couldn't get to bar, gave up.
Room comfort difficult to obtain, either have noise of fan and cooler room or turn it off and have over warm room. This is alongside pillows which were as hard as rocks. So to a sleepless night. Trainee advised that breakfast was included in package........ Oh no it wasn't.
At least we didnt get a view of a crane & building works.
Claire did offer 25% of total bill.... Small consolation.
Disappointing as previous stay was satisfactory.
December 3, 2013
Rated 4.0 out of 5.0 by Daydreamer Bathroom and Service
Strong smell of damp in bathroom.
Housekeeper should check behind bathroom door for cleanliness.
One restaurant waitress clearly not enjoying job, wasn't rude just disinterested.
Overall a pleasant stay.
November 29, 2013