Rated 3.8 out of 5 by 288
Rated 4.0 out of 5.0 by KOUK Hotel with good facilities
Good Points: The hotel was pleasant with good facilities and friendly staff. We stayed in a family room, which had a large window so was light and airy.
Bad Points: The sofa bed was very uncomfortable and gave a very bad nights sleep. Carpet in the room smelt.
August 7, 2014
Rated 4.0 out of 5.0 by Jaz85 Great
We stopped over for a family occasion, and i have to say we recieved a great service, staff were welcoming, room was clean fresh towels were given. Breakfast was lovely. Overall great stay would defo recommend .
August 6, 2014
Rated 4.0 out of 5.0 by Gerry381 Good value
Stayed for one night, to break-up longer journey on holiday with children. The bed and breakfast rate booked proved to be excellent value. Room was clean & comfortable and staff were friendly. Only downside was cost of food and drink: although dinner was perfectly nice (good actually), portions were fairly modest and pretty expensive. I was also annoyed to note the service charge applied to our bill for eating in the restaurant, as there was no mention of this at any point until we'd checked out - & had to request an itemised breakdown - so felt this was completely unjustified.
August 5, 2014
Rated 5.0 out of 5.0 by Enuj1313 Good place to rest
We use this hotel just off the M^ on a regular basis as a Centre for breaks around the Midlands. It is VFM, well placed for moving around the midlands and on a main bus route when we are not using the car. The staff are friendly and welcoming and it has our most important facility - a swimming pool. An excellent place to rest your head.
July 31, 2014
Rated 4.0 out of 5.0 by 22222 needs a refresh in the rooms
Quiet rooms with a comfortable bed. Clean bathroom with good shower. Rest of furniture in room was a somewhat dated and past its best (threadbare arms and stains on chairs, chipped tables), need to finish the modernization process. First room I was given had a large wet patch in the carpet. I was re-roomed quickly and without fuss, but rooms in need of repair should not be being let out. I thought the price for breakfast was a bit much so opted for a local supermarket. Check-in and out was quick and easy, and the staff I encountered friendly.
July 31, 2014
Rated 4.0 out of 5.0 by Addicksforever Despite occasional problems a reasonable Hotel
This is a reasonably priced Holiday Inn. They always recognize group membership.
Rooms are cleaned to a good standard. The swimming pool area looks tired and could do with refurbishment. Fitness room is small tried to use a couple of times but all equipment in use.
One nice touch is that there is often a snack and a drink available in the reception area when returning to the Hotel in the early evening, or coffee in the morning.
July 29, 2014
Rated 5.0 out of 5.0 by Sandy T Perfect for breaking a long journey
Comfortable, relaxing experience and conveniently accessible from the M6, the hotel is an ideal place to break the journey form North to South.
Will undoubtedly use this hotel again.
July 29, 2014
Rated 4.0 out of 5.0 by stolzie lovely hotel
stayed on the 19th july for one night with my husband and 2children. lovely hotel.kids loved the pool.room was clean. food in restaurant was lovely.would definately stay here again.
July 24, 2014
Rated 3.0 out of 5.0 by Brucie17 Had to request a room change
I had a very noisy family with young children above me who never stopped making a noise. After several hours of this I rang Reception and was immediately offered a much more acceptanle room which was excellent.
Upon booking in I informed the Reception staff that I was confused as to why. I could not be credited with the points. I stated that Customer Services had said it was because it was a group booking but the staff said they often had bookings for businessmen and didn't know why I was exempt. My husband went to Florida courtesy of the Army on a block booking with several other members of the team on many many times and was always creditted with the points so I cannot see the difference and am very unimpressed with the attitude of IHG over this matter!
July 23, 2014
Rated 4.0 out of 5.0 by DW1980 Staff are great. Shame about the quality of room
Staff are great. Shame about the quality of room. The single rooms are tired looking.
July 22, 2014
Rated 4.0 out of 5.0 by MazD Good location and surprisingly quiet
The hotel is in a good location and surprisingly quiet. Swimming pool and Jacuzzi are good. As I am Gold IHT rewards club member, we were given free drinks vouchers on arrival. We had a special signing in sheet and the staff gave us a special welcome as members. They were also serving free drinks and hot chicken bites in the reception area when we arrived so we did well that evening! We did not eat at the hotel apart from breakfast, which was okay but the range of food was not as good as at some hotels I have stayed in.
I had booked an executive room and on the website it stated that bathrobe and slippers would be provided. These were not available. When I talked to the general manager about this, he was very apologetic and offered to give me some reward points which I was very satisfied with. The manager said they had never given slippers, so I said the website needed amending. Overall it was a good hotel to stay in.
July 22, 2014
Rated 4.0 out of 5.0 by SSD28 Good helpful Staff
Staff are excellent - from the front desk right throughout the Hotel. They make the Hotel a pleasant stay.
Paul in the restaurant is very helpful and nothing is too much for him.
July 21, 2014
Rated 5.0 out of 5.0 by Vickyg8922 Great value for money
We stayed one night at this hotel on the advanced booking which included dinner and breakfast. Great value for money and lovely food. Will definitely stay here again when we're in the area and have recommended to friends :))
July 17, 2014
Rated 5.0 out of 5.0 by Thomas2386 Excellent service , and great nghts sleep
Excellent service with late check in well after midnight, great family room comfortable and very clean. Staff in the restaurant were helpful and very friendly. Great value for quality experience. Thanks to the staff
July 16, 2014
Rated 5.0 out of 5.0 by CNH4532 Let down by the eggs
I have only good things to say about my stay here, with the exception of the eggs at breakfast.
For something as simple as frying an egg, the kitchen fails miserably.
I was presented with a whole tray of fried eggs, perhaps 10-15 of the one eyed monsters . . . and there was not one that did not have the texture of a frisbee . . . the whites were leathery . . .the yolks were solid . . . the eggs had not been basted and the uncooked white covering the yolks had been baked to the texture of polythene by the hotplate lamps!
Come on guys, frying an egg ain't difficult . . . it may not measure very highly in the grand scale of things . . . but a decent fried egg is an important part of a full english brekkie!
July 15, 2014
Rated 4.0 out of 5.0 by gemma96 comfortable, clean and good value
During our 3 night stay we found it very comfortable, clean and good value for money... Breakfast was lovely as well as self service.. During breakfast we found that getting the attention of staff a little difficult but once we were noticed they were helpful. All in all a great stay. Thank you. Will be back
July 10, 2014
Rated 4.0 out of 5.0 Defiantly recommend
Lovely hotel, lovely staff would really recommend the breakfast was amazing such good quality
July 9, 2014
Rated 5.0 out of 5.0 by Jhtty Excellent staff
The staff make this hotel. Lisa in the restaurant is a credit to the hotel and runs the restaurant with true professionalism. She is attentive, polite and an ambassador to the hotel. Chris Butler can not do enough for the guests and is also a credit to the hotel. Sonya at the front desk is always welcoming, polite and extremely helpful as are the bar staff, Mario, Gabriel, Ben, Matthew and the rest of the team. I would always recommend this hotel due to the excellent, professional service of the staff. They should all be commended on their professionalism.
July 8, 2014
Rated 2.0 out of 5.0 by Jillyk Poor night's sleep
Mattress extremely uncomfortable with dip in middle. Advised staff. The hotel was fully booked so we couldn't change rooms. We were offered extra pillows and duvets to put on the bed. We were travelling from Scotland to Cornwall and stopped here for rest. Will not be using this hotel again.
July 8, 2014
Rated 2.0 out of 5.0 by No1 Nat Going to a Meeting?
This hotel would be OK for anyone passing through, but for a longer stay I have my doubts, It was adequate in most respects but their pricing policy was a shambles and very poorly explained when encountered.
The meals were disappointing and the time delays were too long.
More attention is needed on the issue of Gluten intolerance in items available,
The room we used had a non-operative shower and we had to ask for the spare bed to be made up despite the fact that we had booked the room for three people. Only two mugs were provided for making tea/coffee.
Niggly little things that ought to be noticed.
July 6, 2014
Rated 4.0 out of 5.0 by Henry49 Comfortable hotel
The room was as expected for a Holiday Inn, but cleaner than some in which I have stayed. Staff were polite and helpful. The restaurant is a little cafe like in terms of seating and decor. Dinner and breakfast was OK.
July 5, 2014
Rated 5.0 out of 5.0 by Selina1978 Excellent def worth going
We came to stay on the Sunday for my sons birthday, 2 adults and 2 children. We all had a fantastic time.
the staff were all great especially the bar staff they were very welcoming and efficient.
The food that was in our pakage was excellent., added bonus kids eat free. The breakfast was also a v high standard.
There was a swimming pool , sauna and steam room included which was a added bonus.
Overall our stay was pleasant and would def return in the future.
Keep up the good work
July 4, 2014
Rated 4.0 out of 5.0 by The runner Poor food but nice hotel
The breakfast was all fried. Please offer grilled or oven cooked items, offer poached eggs.
We had a buffet evening meal and the food was edible but not good. portion size was ok if you do not like a lot of food, I had to fill up with salad. Water with bits floating about, they did change it (or so they said) but it still had bits floating about, they said it was from the lemon that was in the water, the lemon was only added to the 2nd lot??
Apart from that everything else was great.
July 3, 2014
Rated 5.0 out of 5.0 by Dave12300 A two night break
A free car park on arrival is always a plus these days, followed by a warm friendly welcome by reception made a great start to the weekend.
Quite a walk to a very nice room with a courtyard view which provided a good nights sleep.
Food was very good, breakfast probably better than dinner, but plenty of everything and continually being topped up.
July 3, 2014
Rated 3.0 out of 5.0 by Artycoach In need of updating
The price reflected the current state of the hotel which is in need of updating. The current crop of Holiday Inn Expresses are superior to this hotel. The rooms are small and the bathrooms even smaller. The lounge area was sectioned off for a function while we weree there but there were plenty of other function rooms available at the time.
July 2, 2014
Rated 4.0 out of 5.0 by Techexpert Relaxing Overnight Stay
We spent one night at the Holiday Inn Birmingham, as part of a trip with our daughter to Drayton Manor and Thomas Land.
The hotel is conveniently located just off the M6 at J7 and provided us with a good base to prepare for our trip the following day.
Facilities are generally good at the hotel, though it's a shame there is no lift to access the bedrooms on the upper floors. Our room was very clean, tidy and comfortable and the bathroom, though in need of a little more attention around the tiles, was clean nonetheless.
The leisure facilities are a useful and welcome addition and may not be the most modern but are generally in good order. The changing rooms and showers could do with an upgrade soon.
Staff were friendly, courteous and helpful throughout so no problems there.
We enjoyed a hearty breakfast with a good choice of bread, pastries, fruit, cheese, fruit juices, cereals, hot cooked items and pancakes!
We will certainly visit again when we need a base in Central England or a stopover on a longer journey.
July 2, 2014
Rated 5.0 out of 5.0 by Ash1962 Fantastic Hotel
We stayed at this hotel Sat 28th June with our 3 yr old son to vist Wonderland.We were greeted by Tracy at the reception who couldnt do enough to make us welcome all the staff especially the restaurant mob were friendly and bent over backwards to make our stay special.The food was amazing in The Olive Tree the hotel restaurant and the buffet breakfast on the morning had a fantastic selection of hot and cold food.The rooms were clean and comfotable. The hotel has an agreement with the adventure park Wonderland so all occupants receive free entrance this is accessed by a 5 min walk through the hotel grounds and at the back of the hotel.If you have little ones it is well worth a visit.If you want a break and to stay in a nice hotel reasonably priced with good food and freindly helpful staff in Telford then look no further than this one.
July 1, 2014
Rated 5.0 out of 5.0 by Ronnie29 A perfect home away from home
From arriving to leaving i was treated as a valued customer.
The room was spotless and comfortable . Restaurant menu was extensive and appealing with very attentive staff and the food exceeded my expectations.
Bar staff were friendly and unobtrusive creating the perfect ambience.
Cannot fault this hotel or the staff
July 1, 2014
Rated 4.0 out of 5.0 Friendly staff
The staff were excellent and Paul who served us at breakfeast was excellent. Thank you
June 27, 2014
Rated 4.0 out of 5.0 by simmy368 good place for an overnoghter
good experience. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
June 27, 2014