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Rated 3.7 out of 5 by 440 reviewers.
Rated 4.0 out of 5.0 by Great Hotel - BUT BEWARE I have stayed at this hotel a few times, It is very cosy and good value. However, they are notorious at not putting through the correct amount of points for your stay. I have had to chase for missing points from this hotel on many many occasions. On this stay, I booked a 5000 bonus point package, and completed the promotion for an extra 1000 points for eating at the hotel (confirmed with reception that evening), neither of these were added to my account. The rate I booked also included a breakfast, again confirmed on check-in (although it took the receptionist a long while to check this), I didn't realise until after I had checked out that they had charged me £14.95 for breakfast. I have attempted to get this refunded, but as yet I have had no correspondence form the hotel. Very dissapointing, and a pity as I would normally use this hotel frequently, but I am now considering using the Walsall one instead even though it is more expensive. March 1, 2015
Rated 5.0 out of 5.0 by reception and breakfast Sonia at reception gave a professional and a !st class service as always, and the new breakfast supervisor (young gentleman) again very attentive, professional and helpful. February 28, 2015
Rated 5.0 out of 5.0 by nice hotel easy access to Birmingham and Walsall Friendly staff, easy location to find and we slept well. February 26, 2015
Rated 2.0 out of 5.0 by cheap stay Cheap but grubby hotel with very thin walls. It needs updating and a good clean to bring it up to speed with other hotels. February 26, 2015
Rated 1.0 out of 5.0 by a disapointing stay Not a place I would recommend. Service was poor, bar prices for hot beverages were far to expensive £3.05 for a vile cup of tea. Would never recommend people to stay here!!! February 26, 2015
Rated 4.0 out of 5.0 by We always stay here when visiting relatives ...and are very happy with everything, however this time I am sorry to say that breakfast and breakfast service has deteriorated. It was busy as it was Half Term, and we attended breakfast half an hour from the finish, both days, as we used the leisure centre first, but it was noticeable that items ran out- my favourite yoghurt and fruit compote was empty the first day and the pastries were gone on the second. The menus still reference pancakes but the pancake machine has been out of order for probably a year. Also there felt like there has been a change of approach from the staff. Plates and dishes were not getting removed between courses anymore and despite there being plenty of staff, tables were not getting cleared. We struggled to find a fresh table to sit at both days. Under the previous restaurant manager we always appreciated friendly attentive service during breakfast. That was missing this time. Having said all of that the comfort of the rooms and the benefit of the leisure facilities, as well as the proximity to family, means that we will continue to stay here. Thanks February 24, 2015
Rated 4.0 out of 5.0 by Family break This hotel offered good value especially as kids eat free and we were a party of 2 adults and 3 kids. Whilst the bedrooms were tired, this didn't matter for a family group although I would have been disappointed if I had been staying by myself and looking for a bit of something special. The put -u- up sofa beds were not fit for purpose - far to hard but fortunately the kids seemed quite happy to "camp" on the floor instead. All members of staff we came across were very polite and helpful. February 24, 2015
Rated 3.0 out of 5.0 by very friendly hotel, Good leisure facilities. Stay regularly as it is very close to motorway network. Friendly staff. Rooms and bathrooms often look very tired at the moment. Bar/restaurant satisfactory but room service can be hit or miss, sometimes cold. Good leisure centre facilities. Can be very noisy at times for business travellers as lots of children staying. Overall, nice friendly, functional hotel and that's why I am a returning guest. February 23, 2015
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