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Rated 3.8 out of 5 by 368 reviewers.
Rated 1.0 out of 5.0 by Not as you would expect A poor example of the HI brand with problem after problem and promises that all materialised to nothing. Plenty of other hotels nearby to try in the future. August 31, 2014
Rated 4.0 out of 5.0 by A great place for both business and/or pleasure Great food, great team, - especially the restaurant staff, clean environment, a place for business and pleasure. DEFINITELY RECOMMENDED August 30, 2014
Rated 5.0 out of 5.0 by Excellent Had a lovely stay at the holiday inn, staff were very helpful and the inn itself was in good condition very clean and tidy! It does not deserve the bad reviews it gets the only thing that lets it down is the food prices that are very steep meaning we went down the road. Also needs better advertising board outside we drove right pass it! August 28, 2014
Rated 2.0 out of 5.0 by Old property The Holiday Inn at Birmingham M6, J7 is an old hotel that is past its prime. The guest rooms have clearly seen better times and the mattresses reflect the age of the hotel. The bathroom gives me a flashback of the 70's and is held together by silicone. The hotel is in dire need of remodeling and upgrades. Internet access is cumbersome, speed mediocre and frequent log-ins are required. Several floors are only available by stairs which is problematic with a lot of luggage. August 25, 2014
Rated 4.0 out of 5.0 by Great experience Much happier as was not on the ground floor rooms. Staff are always great at this hotel - a difinite asset to the business. August 25, 2014
Rated 5.0 out of 5.0 great hotel Can't fault this hotel, value for money.My dad was in a disabled room and it was superb better than most August 22, 2014
Rated 5.0 out of 5.0 by Good value, great service and facilities We stayed one night with two grandchildren 6 and 11 years on our way back from the Lake District. The hotel is easily accessible from the motorway and despite being so close the room was very quiet. The children especially enjoyed the pool, the children's evening buffet in the dining room and the pancake machine was a big hit at breakfast. Due to a wedding reception taking place in the lounge - another room had been set aside for guests use - the hotel had also setup two rooms for children's use with a pool table and table top football. These were an added bonus and much appreciated. A very enjoyable stay. August 21, 2014
Rated 3.0 out of 5.0 by Easy to find Just off motorway was given clear directions. Rooms clean and beds comfortable. However Hotel is on two floors and I was not told about any lift. I use a walking stick so found it difficult to climb the stairs to get to my room. Used the restaurant for dinner, quite late in the evening. Service was slow, tables not cleared, some staff setting up for breakfast, very slow in taking our order and the food was even slower in arriving. When it arrived it was hot and tasty and there had been a reasonable choice but it with a little more effort could have been an outstanding experience, instead we were fed. August 20, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great breakfast It's value for money staying at this hotel, the one difficulty we experience was the absence of lift to the third floor and level one down stairs. Free car park is a big plus, access to the M6 is just 2 minutes from the Hotel, there is no traffic noise from the Motorway in the room, we had a quiet and peaceful night sleep. August 20, 2014
Rated 4.0 out of 5.0 by helpful staff The hotel is located in an ideal location - easy to get to the centre and motorways. The staff where helpful and tentative. August 20, 2014
Rated 4.0 out of 5.0 by Friendly and functional Any hotel that identifies itself by the motorway junction it is near is telling you quite a lot. However the staff were very friendly and welcoming and the room was OK. As the hotel is 'low level' expect a long walk to some of the rooms. Breakfast was good but busy as there were coach parties staying for one of our two nights. August 20, 2014
Rated 5.0 out of 5.0 by . . . fried eggs for breakfast I have nothing but praise for my stay. The reception was to its normal high standard. I was upgraded at no extra charge to executive. The room was the usual Holiday Inn high standard. The buffet breakfast was excellent, but was made perfect, when as I approached the buffet, Paul one of the waiters, recognised me from a previous stay and quickly produced two freshly fried eggs. All praise to Paul, but it only reflected the high standards you can expect from this hotel August 18, 2014
Rated 5.0 out of 5.0 by Consistent Stays This Holiday Inn is consistent in service, staff and food. I stay often on business and would recommend it. August 15, 2014
Rated 4.0 out of 5.0 by Another of my favourite hotels Although this hotel is about 20 miles from my work place, I like to book in here because of the great 6500 bonus point package offer (best I've seen so far), and being close to M6 it is easy for me to get to work. Food is good (although a little more choice at dinner would be nice). Breakfast choice is excellent, I particularly like the Greek Yoghurt, which I haven't seen at any other holiday inn as yet. Some smoking rooms would be nice (other Holiday Inns such as Telford, Newport and Bradford to offer smoking rooms. August 15, 2014
Rated 5.0 out of 5.0 by Good all round Very good service, food was very good quality and a good price. Comfortable hotel and easy access to M6 would strongly recommend August 15, 2014
Rated 5.0 out of 5.0 by genuinely sincere staff and world-class mattras Overall, an extremely pleasant and comfortable stay. I loved the way the staff treated everybody: What a fantastic job they're doing. They are true Ambassadors for your hotel chain: KUDOS And that mattress was the most comfortable that I have ever slept on. August 15, 2014
Rated 2.0 out of 5.0 by bad experience Needs modernizing, with up-to-date furnishings and a toilet that works to be honest would prefer rooms check thorough before it has been booked out, also the steam room i found very dirty but love amount of steam it generates. I have stayed at other Holiday Inn and this was the worst! we specifically ask for a nice room with a nice view and the woman at the reception gave us the opposite! almost thought she did not like us. won't be staying there again. August 13, 2014
Rated 5.0 out of 5.0 by excellent srvice and great staff attitude Little difficult to find off the motorway, very quiet, everything was excellent. Only one thing in the restaurant, we did not see anything on the menu relating to a service charge, perhaps it was in small letters. August 12, 2014
Rated 5.0 out of 5.0 by Fantastic staff and atmosphere As always it is a real pleasure to stay at this hotel. The staff are so warm and welcoming. Having been here on Business for some 30 weeks, it is almost like going home to a warm welcome. In the Restaurant, Lisa is excellent as is Jane at breakfast and a special mention to Jasmine who always has a smile on her face and is extremely good at her job. The reception staff are warm and welcoming as are the bar and lounge staff. All in all a wonderful place to relax and stay. August 10, 2014
Rated 5.0 out of 5.0 by Great stay Had a lovely stay in your hotel. The leisure facilities were a big bonus for me and my two daughters. We had chosen a family package with tickets to Cadbury World which were provided at the exact time we wanted them. The breakfast was lovely with the added bonus of a pancake making machine! We will definitely be coming back next year! August 7, 2014
Rated 4.0 out of 5.0 by Hotel with good facilities Good Points: The hotel was pleasant with good facilities and friendly staff. We stayed in a family room, which had a large window so was light and airy. Bad Points: The sofa bed was very uncomfortable and gave a very bad nights sleep. Carpet in the room smelt. August 7, 2014
Rated 4.0 out of 5.0 by Great We stopped over for a family occasion, and i have to say we recieved a great service, staff were welcoming, room was clean fresh towels were given. Breakfast was lovely. Overall great stay would defo recommend . August 6, 2014
Rated 4.0 out of 5.0 by Good value Stayed for one night, to break-up longer journey on holiday with children. The bed and breakfast rate booked proved to be excellent value. Room was clean & comfortable and staff were friendly. Only downside was cost of food and drink: although dinner was perfectly nice (good actually), portions were fairly modest and pretty expensive. I was also annoyed to note the service charge applied to our bill for eating in the restaurant, as there was no mention of this at any point until we'd checked out - & had to request an itemised breakdown - so felt this was completely unjustified. August 5, 2014
Rated 5.0 out of 5.0 by Good place to rest We use this hotel just off the M^ on a regular basis as a Centre for breaks around the Midlands. It is VFM, well placed for moving around the midlands and on a main bus route when we are not using the car. The staff are friendly and welcoming and it has our most important facility - a swimming pool. An excellent place to rest your head. July 31, 2014
Rated 4.0 out of 5.0 by needs a refresh in the rooms Quiet rooms with a comfortable bed. Clean bathroom with good shower. Rest of furniture in room was a somewhat dated and past its best (threadbare arms and stains on chairs, chipped tables), need to finish the modernization process. First room I was given had a large wet patch in the carpet. I was re-roomed quickly and without fuss, but rooms in need of repair should not be being let out. I thought the price for breakfast was a bit much so opted for a local supermarket. Check-in and out was quick and easy, and the staff I encountered friendly. July 31, 2014
Rated 4.0 out of 5.0 by Despite occasional problems a reasonable Hotel This is a reasonably priced Holiday Inn. They always recognize group membership. Rooms are cleaned to a good standard. The swimming pool area looks tired and could do with refurbishment. Fitness room is small tried to use a couple of times but all equipment in use. Restaurant okay. One nice touch is that there is often a snack and a drink available in the reception area when returning to the Hotel in the early evening, or coffee in the morning. July 29, 2014
Rated 5.0 out of 5.0 by Perfect for breaking a long journey Comfortable, relaxing experience and conveniently accessible from the M6, the hotel is an ideal place to break the journey form North to South. Will undoubtedly use this hotel again. July 29, 2014
Rated 4.0 out of 5.0 by lovely hotel stayed on the 19th july for one night with my husband and 2children. lovely loved the was clean. food in restaurant was lovely.would definately stay here again. July 24, 2014
Rated 3.0 out of 5.0 by Had to request a room change I had a very noisy family with young children above me who never stopped making a noise. After several hours of this I rang Reception and was immediately offered a much more acceptanle room which was excellent. Upon booking in I informed the Reception staff that I was confused as to why. I could not be credited with the points. I stated that Customer Services had said it was because it was a group booking but the staff said they often had bookings for businessmen and didn't know why I was exempt. My husband went to Florida courtesy of the Army on a block booking with several other members of the team on many many times and was always creditted with the points so I cannot see the difference and am very unimpressed with the attitude of IHG over this matter! July 23, 2014
Rated 4.0 out of 5.0 by Staff are great. Shame about the quality of room Staff are great. Shame about the quality of room. The single rooms are tired looking. July 22, 2014
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