Rated 3.6 out of 5 by 150
Rated 4.0 out of 5.0 by Zoezoe Excellent stay
I came to stay here, because I had a conference in the same hotel next day, I checked into the room closer to reception, which the young girls we very helpful to do. ( Kam). rooms I have yo say are clean but very cold, Emma on the bar acknowledged me as I was waiting in the bar, however I must say, the hotel staff are friendly.
December 3, 2013
Rated 5.0 out of 5.0 Staff we're very friendly and helpful
Staff receptionist were very lovely and helpful, especially Preeti and Sonia. Rooms were very comfortable and clean. Had some room service, which came in half and hour. Everything was great, great value for money.
December 3, 2013
Rated 1.0 out of 5.0 by kpakpa Be careful if you book an advance purchase rate
I stayed here 3 times recently due to business, and everything is just what you can expect from a motorway holiday inn. No room upgrade for IHG rewards club platinum member. No drink voucher or points( never been asked at check in). Room was clean, but unfortunately I found a woman’s shoe under the bed during my second stay, and the swimming pool was closed during that time (15-17 Nov) without advance notice on their website. For my last stay on 30 Nov-1 Dec the worst part happened: they charged me twice for the room! Here is the story. The room rate I booked was advance purchase so I put in my credit card number to pay the room rate by the time of booking on IHG’s website. But at the time of check out the receptionist insisted that the room rate wasn't settled regardless it's a prepaid rate and I provided my credit card number. So I paid again use a different card and made sure that they won't charge the card I previously provided. But today when I had a look of my accounts I realised they charged BOTH of my credit cards! It's not acceptable at all. I have contacted the hotel and I’m still waiting for a response.
December 2, 2013