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Rated 4.1 out of 5 by 386 reviewers.
Rated 5.0 out of 5.0 by Great staff, comfortable hotel, great breakfast, I f you really must go to Birmingham, this is a very comfortable hotel with great breakfasts and very kind staff who know how to calm semi-hysterical guests who have fought their way through Birmingham's massive traffic problems. If a visit to Birmingham is essential, drive a Sherman tank and stay at this hotel then your stay should be fine.( I'm sure staff of this calibre will find somewhere to park it) July 19, 2014
Rated 3.0 out of 5.0 by Shame about the room The hotel is very convenient to Birmingham main line railway station. The whole hotel needs a makeover it's all very tired. Air conditioning exhaust fans on roof right outside bedroom windows, noisy till very late. Room I stayed in had shutters at the windows so very little natural light, so much so it felt like a cell, very depressing. July 18, 2014
Rated 5.0 out of 5.0 by Convenient for travel and business It was amazing to find a hotel so close to my business venue with easy access to Birmingham New Street station. \it was also good to feel safe travelling as a woman alone. July 18, 2014
Rated 1.0 out of 5.0 by Chaotic Stayed as part of a group booking - was told all I needed to do was call and pay for my room under a booking reference. Not the case was told they can't take payment over the phone or online for group booking?! Rate wasn't what had been agreed for the group for some reason - I ended up paying more for a very basic dated and small room. They also tried to insist my stay was for 2 nights even though they had prior communication that it was 1 nights stay. Not a very smooth service nor relaxing stay - the whole building looks run down. July 15, 2014
Rated 4.0 out of 5.0 by super help of staff When I reached your hotel it was most needed to contact with my familiy. Because it was my frst time for me to have to do so abroad, for I have usually travelled with my family. Your staff was very much kindly to teach me wifi and to connect my smartphone to the main. So I had been able to attend my course comfortably. I thank you very much. July 15, 2014
Rated 5.0 out of 5.0 by Fantastic Stay From the Moment my Husband and I arrived we were greeted by Friendly and helpful staff and this continued the whole stay . The Hotel was very clean and our room was also clean and modern . The food was not only great value but quality too both evening meal and breakfast was buffet style and a great choose all fresh and hot which pleased my Husband as he is fussy . Great location to the Bullring for shopping woohoo the whole weekend was made very enjoyable will be re-booking very soon July 14, 2014
Rated 5.0 out of 5.0 by Great experience The staff here are great, they gave me good advice about where I needed to go and the best and safest way to get there. The hotel is central to city centre, will definitely stay here again when visiting the O2 for a concert July 13, 2014
Rated 5.0 out of 5.0 by Fantastic and friendly we had 2 very comfortable nights in this hotel, it's was very clean, towels changed and room cleaned on our second day, staff are very friendly and helpful, and it's literally 5mins walk to bullring shopping centre and town, the only thing that annoyed us was adding a 3.50 trade charge on a already pricey pizza for room service... but other than that it was perfect. July 12, 2014
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