Rated 4.2 out of 5 by 239
Rated 3.0 out of 5.0 by Rainhillman2 Business nights
Overall good. Stayed many times before but this was the worst experience. I was out in an Exec Room next to the lift - I would have preferred a normal room away from it! The lift was extremely noisy and the sound kept me awake most of the two nights. Ask for a room well away from the lifts. Also, one one side of the bed, the floor/carpet was wet! I don't mean damp but extremely wet. Poor cleaning after a spilt glass of water or similar I guess.
November 30, 2013
Rated 4.0 out of 5.0 by BalletLover Nutcracker Visit
The hotel is in the perfect location for the Bullring, the Christmas Markets and the theatre, which was the main reason for our visit.
We loved the fact that it was a short walk from the station, just perfect. Our only complaint was being charged £5 for a glass of lemonade in the bar.
We would use this Holiday Inn again but would buy our drinks in the bars outside.
Reception was very busy but the staff were very efficient and didn't have to wait long.
November 28, 2013
Rated 4.0 out of 5.0 by Dnb25 Great location.
Stayed here for a weekend and had a good time. Easy check in/ out. Good location for mail box and very friendly staff. Very good, clean fresh room.
As with most holiday inns had to pay for parking on site, £15! Not happy with that but as always as it's easy to do rather than n c p we payed the over priced parking fee. At least we felt the car was safe as it was directly out side the hotel entrance and very secure behind and secure chain.
Only one nag, was not happy to be woken up in the morning by the house cleaning lady!! On our floor, which was the fourth floor and middle aged lady, think she must have been in charge of the house keeping was just going from room to room knocking on every ones door, calling out house keeping! I was in bed asleep until her rather long and constant knocking woke me up. At first I wasn't sure who or what it was. On making my way to the door was greeted with this lady coming into our room, still saying house keeping. I was so shocked to be woken up and to see her coming through the door.
Excuse me, came my response to which she backed out of the room and went. I then opened my bedroom door to ask her if she thought this was a good thing to do, as I looked down the hall way I watched her walking down the hallway knocking on all the doors! This is not on as check out is 12. The two young people, trolly ready just looked up at me shocked and embarrassed. This lady, middle aged with glasses was clearly in charge and must have been on a mission to get all rooms cleared and cleaned before ten, do. Do not want to be a nag but we did feel this should not have happened. Maybe a do not disturb sigh on the door may have helped but as we didn't have one in our room we couldn't put one on the door but I would guess they would know from the front desk if you have checked out.
November 28, 2013
Rated 3.0 out of 5.0 by Richard432 Nov 2013 Stay
This was my second stay at this hotel this year, this time I booked two rooms for two nights.
This stay was the same as the first time, my Platinum status was not honored with an upgrade.
I decided to stay for the second time because the location is very close to the Bullring shopping center but next time I will stay at a competing hotel where my gold status is always honored with a free breakfast, drink and room upgrade. I will sacrifice the distance to the train station and shopping center and take a taxi in order to enjoy the comfort of a higher quality hotel.
Both rooms were standard fare, nothing to complain about except the noise in the morning from the skip full of glass bottles being emptied at 0600 in the morning.
November 27, 2013
Rated 3.0 out of 5.0 by mrdarron good location but very noisey
Good central location. Car parking is difficult with very limited spaces and thus expensive multi storey car parks some walk away only option.
I was upgraded so lovely room. Breakfast very good with plenty of choice.
Only other negative was the noise. Yes i know it is a city centre location but you really need to improve sound proofing. Traffic, car horns and centre noise until 5am ( and we were on the 7th floor)
The crown plaza just up the road is a much better option and though more expensive is worth it. If booked far enough in advance this can be booked for the same price i paid for the holiday inn
I would stay here again but only if the Crown plaza was fully booked.
November 26, 2013
Rated 4.0 out of 5.0 by marsbars17 lovely room, good location but!
lovely room, good location near railway station but very noisy early hours of the morning due to nearby nightclubs, breakfasts really nice good choice.
November 22, 2013
Rated 4.0 out of 5.0 by Bede City centre hotel
A comfortable hotel warm and clean with good bedroom and bathroom.It has a good position within walking distance of all city centre attractions. The food is somewhat variable in quality.
November 21, 2013
Rated 5.0 out of 5.0 by hammer101 very nice hotel
2 night stay 16/17 nov great time had this was my third stay at the holiday inn and it just gets better every time food is good staff will bend over backwards to please you the bar is warm and homely with a good atmosphere the hotel is a great location close to shops bars and more importantly new st train station we will be back for a 4th stay
November 21, 2013