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Rated 4.2 out of 5 by 444 reviewers.
Rated 4.0 out of 5.0 by Great Staff and reasonable value The hotel is conveniently placed for those using New Street Station, it has reasonable facilities and is value for money. The outstanding feature is the friendliness and helpfulness of all the staff with whom we had contact. August 12, 2014
Rated 5.0 out of 5.0 by Great 2 day trip in Birmingham Very nice hotel, convenient central location. Staff was friendly and room very good. Great value for money Definitely would prefere it in the future! August 8, 2014
Rated 5.0 out of 5.0 by Good service and conditions Excellent hotel in good city center location close to all amenities. Room was excellent and well serviced and maintained during my stay. Friendly staff and excellent breakfast. I would definitely use this hotel again. August 7, 2014
Rated 4.0 out of 5.0 by Holiday Inn stay 2nd time me & my partner have stayed here. Ideal location and a very clean & comfortable hotel. Staff were pleasent and general hotel was welcoming & well kept. Only downfall was the bathroom was a little bit small,cramped & not set out well for an executive room. It was fine & very clean but I'm 6'3 & there was just a shower cubicle and couldn't move round in it much. But don't let that put you off. I will definitely staying again. August 6, 2014
Rated 5.0 out of 5.0 Parking One website said £5 parking and it turned out to be £12.10p. The access to the car park and hotel was let down by the fact you had to walk right round the block to get from one to the other, a simple gate for access on foot would make it along better, we got wet twice going from the car park to the hotel and back again. We found the checkout staff quite stuffy and very matter of fact. However this didn't spoil our stay and wouldn't prevent us from staying again, everything else was perfect!!! Thankyou. August 5, 2014
Rated 5.0 out of 5.0 by Amazing service! We booked in on a Friday afternoon as we had some work to do in Birmingham. The room was brilliant - with a partial dividing wall between my husband and I and our teenage son. We went down to the restaurant for a meal and had the most incredible service ever. Thank you so much to Janae and Elaine - our meal was wonderful, not only because of the incredible taste, but also because of the way you treated us. We will be back! August 5, 2014
Rated 4.0 out of 5.0 by good experience Enjoyed our stay , excellent value for money, close to relevant amenities August 5, 2014
Rated 5.0 out of 5.0 by outstanding it was a lovely place to stay very welcoming will defiantly be going back x August 5, 2014
Rated 3.0 out of 5.0 by Front desk staff The staff at the front desk were very polite and helpful, we rang the front desk asking for help with something and they were very helpful and accomodating straight away August 4, 2014
Rated 5.0 out of 5.0 by They just keep going the extra mile.... I love this hotel. I am a regular guest here, however each time I arrive, I am greeted with a genuine smile and interest about how my day has gone. My Platinum Status is acknowledged, and I am almost always upgraded to a delightful 8th floor room. This Holiday Inn changes life on the road from being a "bed in a box" to a home from home. Long may it continue. August 3, 2014
Rated 5.0 out of 5.0 by Excellent central location Great location, few minutes walk to the Mailbox and to the Bullring. Train station minutes away. Spacious well appointed rooms, comfortable beds, rooms have safes. Bar and restaurant excellent, breakfast good choice of hot and cold with attentive staff. No car parking but few minutes to NCP car park which is half price to hotel guests (12.50) for 24 hours. August 3, 2014
Rated 5.0 out of 5.0 Great Room service and very spacious room Great Room service and very spacious room. I really enjoyed my stay at this hotel. Will definitely recommend it for any one. Really good value for money. July 31, 2014
Rated 4.0 out of 5.0 by lovely breakfast Staff were pleasent and helpful, check in was quick and informative. Room was airy, shower was good, beds comfortable. Only minus was noise heard from revellers getting taxis ect at 4am, and a dirty big stain on carpet by bed which was white ???? but that was only downside, breakfast was lovely but staff were watching over us like hawks which was a bit off putting. July 31, 2014
Rated 5.0 out of 5.0 by Holiday Inn Birmingham Excellent staff, very comfortable hotel room and facilities. Would recommend a stay here if you are interested in theatre, eating out, shopping, music and tourist attractions. July 30, 2014
Rated 5.0 out of 5.0 by Great place! Very conveniently located hotel, offering a nice, quite spacious room with a very comfortable and large bed with plenty of pillows. Nice bathroom facilities, nice TV, water heater and instant coffee in the room, and additionally also a very convenient air conditioning system that is great for summer. Breakfast is very complete as well, and staff was always friendly and helpful. Highly recommended! July 29, 2014
Rated 4.0 out of 5.0 by Good hotel the staffs were friendly and polite. the hotel is in good lacation, 2 minutes walk from Birmingham New Street station. It was very easy to find the hotel. July 29, 2014
Rated 5.0 out of 5.0 by business stay Hotel looks run down from the outside but very smart inside, the breakfast is value for money and staff are very helpful and professional. I will book this hotel again, I do think they should provide free parking though, even though they offer half price discount on an NCP car park around the corner I think that it should be included. July 27, 2014
Rated 4.0 out of 5.0 by Great hotel Stayed here to celebrate our 25th Wedding Anniversary July 16th to 18th. Upgraded to an Executive room and given an upper floor room which we requested. Greeted in a very friendly and efficient manner by Reception. Excellent air conditioning which made our stay comfortable. Breakfast was good. Great location for the city centre. Would stay here again. July 21, 2014
Rated 5.0 out of 5.0 by Great place to stay. This was a lovely hotel. The staff were polite and friendly. The room was clean and nicely laid out with good WiFi. Would definitely stay at this hotel again. July 21, 2014
Rated 2.0 out of 5.0 by lack of sleep - way too noisey always stay here and have always had good service however on this occasion - besides the fire alarm going off in the evening, I was given a room near the lift so as the evening turns into night guests seem to hang about lifts chatting before going off to their rooms. especially when in a group of friends!!!! this is ok for those further down the corridor but for those of us near the elevator - a nightmare!!!! voices nonstop until 4am!!!!!! not a great experience this time. no sleep was had!!!!! July 20, 2014
Rated 5.0 out of 5.0 by Great staff, comfortable hotel, great breakfast, I f you really must go to Birmingham, this is a very comfortable hotel with great breakfasts and very kind staff who know how to calm semi-hysterical guests who have fought their way through Birmingham's massive traffic problems. If a visit to Birmingham is essential, drive a Sherman tank and stay at this hotel then your stay should be fine.( I'm sure staff of this calibre will find somewhere to park it) July 19, 2014
Rated 3.0 out of 5.0 by Shame about the room The hotel is very convenient to Birmingham main line railway station. The whole hotel needs a makeover it's all very tired. Air conditioning exhaust fans on roof right outside bedroom windows, noisy till very late. Room I stayed in had shutters at the windows so very little natural light, so much so it felt like a cell, very depressing. July 18, 2014
Rated 5.0 out of 5.0 by Convenient for travel and business It was amazing to find a hotel so close to my business venue with easy access to Birmingham New Street station. \it was also good to feel safe travelling as a woman alone. July 18, 2014
Rated 1.0 out of 5.0 by Chaotic Stayed as part of a group booking - was told all I needed to do was call and pay for my room under a booking reference. Not the case was told they can't take payment over the phone or online for group booking?! Rate wasn't what had been agreed for the group for some reason - I ended up paying more for a very basic dated and small room. They also tried to insist my stay was for 2 nights even though they had prior communication that it was 1 nights stay. Not a very smooth service nor relaxing stay - the whole building looks run down. July 15, 2014
Rated 4.0 out of 5.0 by super help of staff When I reached your hotel it was most needed to contact with my familiy. Because it was my frst time for me to have to do so abroad, for I have usually travelled with my family. Your staff was very much kindly to teach me wifi and to connect my smartphone to the main. So I had been able to attend my course comfortably. I thank you very much. July 15, 2014
Rated 5.0 out of 5.0 by Fantastic Stay From the Moment my Husband and I arrived we were greeted by Friendly and helpful staff and this continued the whole stay . The Hotel was very clean and our room was also clean and modern . The food was not only great value but quality too both evening meal and breakfast was buffet style and a great choose all fresh and hot which pleased my Husband as he is fussy . Great location to the Bullring for shopping woohoo the whole weekend was made very enjoyable will be re-booking very soon July 14, 2014
Rated 5.0 out of 5.0 by Great experience The staff here are great, they gave me good advice about where I needed to go and the best and safest way to get there. The hotel is central to city centre, will definitely stay here again when visiting the O2 for a concert July 13, 2014
Rated 5.0 out of 5.0 by Fantastic and friendly we had 2 very comfortable nights in this hotel, it's was very clean, towels changed and room cleaned on our second day, staff are very friendly and helpful, and it's literally 5mins walk to bullring shopping centre and town, the only thing that annoyed us was adding a 3.50 trade charge on a already pricey pizza for room service... but other than that it was perfect. July 12, 2014
Rated 4.0 out of 5.0 by review of room Overall a good stay, staff friendly, only fault was on the S floor, and the wooden blinds being slammed shut at 3am in the morning is not a welcome that you want, unless you are that drunk you cannot hear it :( Breakfast excellent July 10, 2014
Rated 5.0 out of 5.0 by Room atmosphere and great service very relaxing, quiet room and a good nights sleep. the bed was comfortable and the whole room was clean with good functioning eectricals e.g tv, air con, kettle, iron July 10, 2014
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