Rated 4.1 out of 5 by 242
Rated 4.0 out of 5.0 by RIJG Central Location
The hotel is only 2 minutes walk from New Street Station, the Bull Ring shopping centre, China Town and the Hippodrome Theatre.
We have used it twice for theatre visits and the location is ideal.
The rooms have recently been refurbished and are very modern.
Only two gripes -
1. on both ocassions when we have stayed the bar has been understaffed resulting in a long wait to be served.
2. On arrival, as an IHG Rewards member, I had a nice welcome letter from the manager telling me that I could have a complimentary Times and/or Independant newspaper delivered to my room if I order it at reception; so I ordered my Times for Sunday morning, which duly arrived, but then I was charged for it. I was then told that the complimentary paper only applied to weekdays. If that's the case PUT IT IN THE LETTER!!!
September 27, 2013
Rated 5.0 out of 5.0 by Liz1955 All Good
Room clean, spacious and comfortable. Inside of hotel was good. Appearance of hotel from outside did not do the inside justice. In a great position, very close to Birmingham New Street Station and short walk to Bullring Shopping Centre. We enjoyed our stay
September 26, 2013
Rated 3.0 out of 5.0 by Mamarainbow34 An Okay Weekend Here
Good things noted were - The Hotel location. The room service was ok and some of the staff friendly and polite.
Negatives: The old feel of the room - seemed quite dated and could do with a deep clean of curtains and floors. Top of the headboard had a thick layer of dust as did the lampshades by the beds. There were also water marks on the tiles by the sink and the bathroom door. The floor was dusty too and it could have done with a good mopping over. Room Service was not easy to get hold of and I had to go down to speak to Reception before getting through to them later than needed!The cost of Room Service at £3.50 per time trays of food were delivered (we ordered 3 meals in total) is too much. You have to ask the waiter for a receipt or you have no clue what the charges are. The walls and ceilings are not well insulated from noise and we could hear next door having a bath/showers. The frst thing we were greeted with as we entered our room on the 8th floor was someone rolling what sounded like a vacum cleaner or some kind of round object on the floor above; even though Reception had told me that there was nothing on the 9th floor! The men on the housekeeping/laundry team (Floor 8) were very disappointing in their response to polite requests made and appreciation shown. raining much required there so staff are friendly and helpful to clients across the board.
September 26, 2013
Rated 5.0 out of 5.0 by Drowsy Excellent Food
The buffet running at 2 people for £15 was excellent value and enjoyable
Bed comfortable but couldn't sleep because of the noise of the traffic. (I thought it was illegal to sound your car horn whilst stationary)
September 25, 2013
Rated 4.0 out of 5.0 by tas17 Good standards
Good, helpful welcome, clean and comfortable room. All good!
September 23, 2013
Rated 5.0 out of 5.0 by jottweh fully recommendable
I have booked a room way in advance and asked for a quiet one off the elevators. And that's exactly what I got. The price for the room did not include breakfast and the extra fee for it was quite a lot of money in my opion but I was free to chose and deciding against it was alright. The room was spacious and clean and the staff was very helpful answering every question and helping with every little problem I had. I have very much enjoyed staying and fully recommend the hotel to others.
September 21, 2013
Rated 4.0 out of 5.0 by Aardvark200000000013 Nice clean comfortable.
Hotel was clean bed was comfortable, bathroom immaculate, did not eat there but the bar was fine very helpful barman on the night in question.
Minor issue with a twin room in our party set up as a double, was rectified with no fuss at all.
Slight faff if you want a drink late at night but not a massive issue and good fun watching drunk people try to work it out. Next stay in Brum I will go here first
September 19, 2013
Rated 5.0 out of 5.0 by Steff89 A*
Fab Hotel Great Service Only Down Fall Is Parking!
September 10, 2013
Rated 4.0 out of 5.0 by lydiarose57 Birthday treat for my daughter.
We stayed at the holiday inn for one night .The room was spacious spotless and the beds were really comfortable.there was a huge tv and tea and coffee making facilities.we had tickets to see the lion king which was amazing we chose the holiday inn for its position close to the theatre.Also during the day we got to visit the new library very impressive also so close to the train station.We had the breakfast on the morning we left everything you could want from the full monty to fresh fruit yoghurt and delicious pastries only complaint we couldn't have stayed longer
September 9, 2013
Rated 5.0 out of 5.0 by Junior5413 Always Great Stay!!
I was happy to be back in the Birmingham City Center. I miss the train to Liverpool Holiday Inn. They welcome to back. Was happy to help with the problem that happen. I have a great room. Wish it was a longer stay. Here you are treated each day with with treat. And water and spring water and orange juice. on the table by the the Telly. The Bathroom have the good beauty products you car used. If you happen to forget things. Other hotel have perfume items in the bathroom. You wouldn't want to used. That why I enjoy my stay here more!!! The staff from housekeeping to the front desk. Could great care to help. With what happen. I wish only Holiday Inn could be like this..
September 9, 2013
Rated 1.0 out of 5.0 by Rob202 Rooms provided are below the standard advertised
BEWARE of this hotel. There is a massive variance in the size and quality of their rooms.
September 6, 2013
Rated 4.0 out of 5.0 by Jollies Comfortable room & great location
I stay at this hotel several times per year and always have an enjoyable and pleasant stay.
Check-in is always efficient and recognition is always given to PC members.
The rooms are furnished to a high standard and are clean and comfortable.
Despite being a busy city centre hotel, I have generally found breakfast service to be efficient with an excellent selection of hot and cold foods.
The hotel is well located within a few minutes walk of New St station and in close proximity to main shopping areas, theatres and chinatown.
September 4, 2013
Rated 3.0 out of 5.0 by 3010RE Nice clean room, but the bed let it down.
Lovely décor in the room and very clean. Very friendly and helpful staff, who accommodated my dietary requirements. Facilities were generally very good, with a flat screen TV, mini fridge and a safe in the room.
The only exceptions were the uncomfortable bed which sank in the middle and caused 'rolling' and the cold hairdryer.
September 3, 2013
Rated 5.0 out of 5.0 by p32hpug AUGUST IN BIRMINGHAM
As always this hotel provides great value, comfort and high standards of cleanliness.
Close to the station yet quiet. I have not encountered any member of staff not giving 100%
This is my preferred hotel in Birmingham
September 2, 2013
Rated 5.0 out of 5.0 by Ellie55 Excellent value for money
We stayed for one night and had an excellent room very clean and well equipped, complementary toiletries, even had an iron and ironing board. AND it was cheaper than the Travelodge we stayed in at Gloucester the following night, which did not have half the facilities! Very good location and the staff were helpful, parking good value and convenient. We did not eat in the restaurant as we were visiting family but they had an offer on 2 for 1 breakfast if you booked the previous night. Would definately recommend it to others and would stay again. Rate Holiday Inn over Travelodge anytime
September 2, 2013
Rated 4.0 out of 5.0 by Paul43football Birmingham Break
Really nice hotel in a good location by the Chinese quarter and close to the Alexandra and hippodrome theatres. room was really nice and nice large bed, good air conditioning and easy to get lifts, nice choice at breakfast
August 30, 2013
Rated 4.0 out of 5.0 Excellent Stay
Massive bed but a little bit disappointed 2 beds were pushed together and was a little uncomfortable. We should have really called reception but we were already settled and the room was huge and lovely décor. Executive suite was certainly worth the money finishing touches were brilliant the bath robes, slippers and toiletries. Bathroom was good size. Nice clean room. Overall it was a great stay. Always love staying at holiday inn the value for money is brilliant. Good variety for breakfast and 2 for 1 was even better. Staff were very friendly and helpful excellent customer service. Thanks for making the stay so great! Another bonus 1 minute away from the bullring.
August 29, 2013
Rated 5.0 out of 5.0 by Sammas Pretty good
Really clean, comfortable with a great customer focused team.
August 28, 2013
Rated 4.0 out of 5.0 by Tapsa Great location near railway station
A nice and quiet room despite the construction work on the railway station
August 27, 2013
Rated 5.0 out of 5.0 by Pmg1974 One night stay in Birmingham
Great room, great price, great staff, only disappointment if I'm being really picky was breakfast with cheap sausages and bland scrambled egg, but I quickly got over that !
I must mention a member of staff who deserves a particular mention
Kate on reception
I had a big problem trying to find the hotel as my sat nav was sending down bus lanes etc, I called the hotel and Kate stayed on the phone with me for 20 mins and guided me safely to the hotel.
Wonderful service !
Thank you again Kate
August 27, 2013
Rated 4.0 out of 5.0 by RIW1978 Great city centre location
Stay often on business. Central and less than 5 mins from station.
Staff are always friendly and welcoming at all levels. The food is always excellent in the restaurant with a good selection.
Depending on the room, there can be some traffic noise but this is only a slight negative given that the rooms are done to a high standard, very clean and tidy.
Overall I enjoy staying here, it's good value and centrally located.
August 25, 2013
Rated 3.0 out of 5.0 by Ypa13 Not what I expected
The staff could have been more helpful and polite. The room we stayed in is on the S floor. The corridor and the carpet has funny smell. The window could not be closed and you can see a lot of cigaret butts outside the window.
August 24, 2013
Rated 5.0 out of 5.0 by TsraTsar Another Great Stay.
Stayed 9-10 August. Note to self: Must try to get these reviews done quicker but just not enough hours in a day..! Had yet another great weekend at the HI Birmingham City Centre. We stay here mainly for the location as it's only minutes to the main theatres, bars & restaurants but more importantly the shops. It's only a few minutes walk from New Street rail station. Always a warm welcome from Adrian and the rest of the crew on reception. They do a 2-4-1 breakfast deal at weekends which is a bargain. Remember to ask & purchase the 2-4-1 voucher when checking in. The staff in the restaurant and the bar are also always pleasant and helpful. Never fail to recognise Reward Club status and I always get an upgrade to an Executive Room (when available). The rooms at the rear of the hotel are quieter than the one's on the front which overlooks Smallbrook Queensway. Looking forward to our next stay.
August 24, 2013
Rated 4.0 out of 5.0 by Pete1304 T20 finals
Late check in after spending a day at the T20 finals at Edgbaston. Location is hard to beat. Staff were excellent and attentive. The bar was fairly busy and noisy, partly due to a wedding reception being held in the hotel, but still welcoming. My upgraded room was very good and on the 6th floor where I could still hear the noise from the Saturday night street.
August 21, 2013
Rated 5.0 out of 5.0 by Olexine Relaxed & comfortable stay.
Excellent service & priority from Marcus & Sue on reception due to noise complaint.
August 21, 2013
Rated 4.0 out of 5.0 by ZH55 Comfortable stay & very convenient
As always we enjoyed our stay,very convenient for our trip to The Hippodrome just a short walk down the road.Comfortable roomy accommodation , a satisfying breakfast & no rush to leave as check out time is midday. We will definitely stay again,thank you.
Mr & Mrs H,Bournemouth.
August 20, 2013
Rated 5.0 out of 5.0 by Em357 Great stay!
Friendly helpful staff especially Adrian on Reception who really went out of his way to provide brilliant service! clean comfortable rooms! Great location, would definitely recommend! :)
August 20, 2013
Rated 4.0 out of 5.0 by ske1 good hotel
Good value, good centre city location, only drawback, we were at front of hotel on busy road, so was quite noisy during the night, traffic noise etc.
August 16, 2013
Rated 5.0 out of 5.0 by DavyJ Great for the theatre
Great location and a quality hotel at a bargain price. Would highly recommend to anyone going on a theatre break to Birmingham.
August 15, 2013
Rated 5.0 out of 5.0 by Mick11 Theatre visit
The hotel is ideally placed for a visit to the Hippodrome theatre and also for a shopping visit to B-Ham. The staff were very friendly & helpful, rooms very comfortable and the breakfast was excellent. All in all a very enjoyable weekend.
August 15, 2013