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Rated 4.2 out of 5 by 413 reviewers.
Rated 5.0 out of 5.0 by Great central location and big spacious room Location was great. Right in the centre. 5 mins to town square, Bull Ring etc. Room and bathroom were very spacious. Very clean. Breakfast was quite good and plentiful but it was very very busy (Easter weekend), so bear in mind to turn up fairly early (9am ish) otherwise you will have to queue. As it was very busy, it took a while for things to get replenished, especially the English breakfast section. Although the hotel looks nothing special from the outside, the inside feels quite luxurious. Would definitely come again and recommend it to others. We also got a great deal via HolidayInn's own website. Tip: in a little side street, John Bright Street, nearby on the way to the town square there 3 nice places to go out: a great little cafe, pub and caribbean restaurant. great cocktails at the restaurant ;o) and it's less than 5 mins to the hotel. April 27, 2014
Rated 5.0 out of 5.0 by Great Service We stayed in this hotel for an overnight stay and we were very pleased with overall experience. I would certainly stay here again and I would also recommend this hotel to anyone wanting to stay in Bermingham. April 24, 2014
Rated 5.0 out of 5.0 by Great Stay as Usual Stayed 18-20 April. Stay here pretty often. Hotel is in a great location in Birmingham city centre. Close to New Street station, The Bullring & shopping in New Street. Close to theatres, restaurants and China town. The Mailbox shopping 5 minutes walk. Broad Street, Brindley Place (canal district) is only a 10 minute walk away. Always a warm welcome from Ahmed & Jana on reception. Also, thanks to Pawl from housekeeping for sorting out a few minor problems in the room. Breakfast is always good at this hotel and a bargain at weekends as it's 2-4-1. My IHG Rewards status is always recognised and I was upgraded to executive room. Always appreciated. April 24, 2014
Rated 5.0 out of 5.0 by Friendly Staff and comfortable Bed Only stayed for one night . Hotel ideal for new street station and hippodrome. Bed very comfy room clean and had everything we needed. Breakfast lovely good choice. Reception staff very friendly nothing was too much trouble. Silly thing to say but you need to change your flags outside the hotel they are very shabby! but this obviously would not put us off staying again. April 23, 2014
Rated 5.0 out of 5.0 by Convenience This is my preferred hotel to stay in Birmingham, it is close to the Theatre and all the bars and restraunts in China town and the Gay village. The staff on reception are very helpful and cheerful with a smile. The room was upgraded to an executive and was a good size with good facilities. Well done Holiday Inn Birmingham City. April 23, 2014
Rated 5.0 out of 5.0 by Super Hotel excellent service Just back from a fantastic weekend stay at this hotel.Every member of staff I had contact with couldn't do enough for us.Rooms are very spacious,clean and comfortable...everything you need is in the room,iron&board,hair-dryer,washing liquids,fridge,tea-making facilities Breakfast menu was super suited everyone.Hotel is close to the Bullring,Train station,and plenty more will definitely be returning.Thank you April 21, 2014
Rated 5.0 out of 5.0 by Great city centre location I spent 2 nights at this hotel with my disabled sister. Everything was great, especially the staff who were all fantastic. The only negative I would comment on is the "disabled" rooms have no wheelin showers, and the toilets are a bit low for a wheelchair user. April 21, 2014
Rated 4.0 out of 5.0 by Good for Birmingham Not much to say, it's a holiday inn so it comes at a good standard Staff pleasant breakfast freshly cooked Bar ok but they have got rid of the premium lagers so lost all our trade to other local bars April 20, 2014
Rated 5.0 out of 5.0 by Great Location. Friendly Staff. Stayed 28-30 March. [Sorry for delay with the review] Stay here often. Hotel is in a great location in the city centre. Close to New Street station, Bullring & shops in New Street, theatres, restaurants and China town. Mailbox shopping 5 minutes walk. Broad Street & the canal district is only a 10 minute walk away. Always a warm welcome from Katy on reception. Breakfast is always good here and a bargain at weekends as it's 2-4-1. My only gripe is that they need a larger selection of cold meats, smoked salmon and cheeses. My IHG Rewards status is always recognised and I was upgraded upgraded to executive room. Very much appreciated as always. April 18, 2014
Rated 5.0 out of 5.0 by What a great breakfast The room and service was great, but what a fantastic surprise breakfast was. Really excellent April 17, 2014
Rated 4.0 out of 5.0 by Recent stay for NIA Show Recently stayed for one night to see a show in the NIA. Stayed in a family room (Not sure if they are all the same layout), 2 teenage kids, 2 adults - was pleasantly surprised with the room, it had a partition wall down the middle, with x2 single beds to one side and a double bed to the right. There were also x2 bathrooms, one for each side of the room - kids are getting to an age now where we consider booking an extra room to give them (and us) more space as pull out beds just don't cut it anymore! All in all a very comfortable stay, staff were very helpful and friendly, and although the exterior of the hotel didn't look up to much the interior decor was modern and in good condition. Would definitely stay again...... April 15, 2014
Rated 3.0 out of 5.0 by Excellent location, but little things let this hotel down This hotel scores because of its location in Birmingham City Centre, just a couple of minutes from New Street Station, and easy to drive to as well. But when we arrived by car, although we had booked a parking space outside the hotel, there was a chain across the entrance and we were sent round to the NCP by a man in uniform. It was only when we were checking in and mentioned this that this was put right, and we still had to pay for the time spent in the other car park. The corridors leading to the rooms have very irritating energy-saving sensors which mean that the lights only come on once you are about half way down a stretch of corridor. A word to the unwary that once you have managed to get the room door open, you then have to activate the light switches by sticking your key card into a socket some distance from the door. What looks like a nice wide balcony is not available to guests, only the pigeons outside! And don't expect nice toiletries in little bottles - there are rather grim dispensers of Dove liquid soap fixed to the wall!! Very disappointing!!! This seems to be a very large hotel and somewhat impersonal. Reception, bar, and restaurant staff were all friendly and helpful, and breakfast was good value, on a help yourself basis. If you want somewhere right in the heart of Birmingham City Centre this is a good choice, but remember to bring your own soap and shower gel!! April 11, 2014
Rated 4.0 out of 5.0 by Great central location and comfortable rooms Located just outside Birmingham New Street railway station this is a comfortable and great value location for a stopover in your journey or a longer stay in Birmingham City centre. Also only 10 mins from Birmingham International Airport by train - would work just as well as most off airport hotels. April 8, 2014
Rated 5.0 out of 5.0 by Birthday weekend We stopped over for my husbands birthday which included a show at the Hippadrome. Thank you for the up grade to executive suite, this was a lovely surprise for a celebration weekend. We will certainly use the hotel again less than 3 mins walk from the theatre! Staff friendly and helpful! Great weekend! April 5, 2014
Rated 5.0 out of 5.0 by Nice time Our stay in Birmingham was all we could have wished for April 3, 2014
Rated 4.0 out of 5.0 by Birmingham City Centre In the heart of the 'Gay Village' this is a comfortable hotel with quite a few rowdy parties on a saturday night, but that's why you go to Brum on a saturday night. Excellent breakfast :-) April 3, 2014
Rated 5.0 out of 5.0 by Good quality hotel and comfortable Two rooms booked for our stay and we were all very pleased with the comfort of the rooms. Staff very friendly and professional and food very good quality. Will definitely stay again! April 2, 2014
Rated 5.0 out of 5.0 by Convenient and comfortable Two night stay last weekend with my young daughter. Our 4th floor twin room was comfortable, clean and great value for money and very convenient for the city centre. The staff were very friendly and interacted well with my daughter. Breakfasts were great with plenty of choice and were unrushed. I would definately stay here again.Couple of minor niggles: city centre street noise woke me a few times first night - cotton wool in my ears helped this for the second night; a cold drinks vending machine needed in foyer; check out queue was painfully slow on Sunday morning though friendly and efficient once I reached the counter; £3 for a machine made hot chocolate is extortinate and clear directions and named exit from New Street station needed on website. April 2, 2014
Rated 5.0 out of 5.0 by Excellent Experience The staff were very attentive from the time we arrived until we left. Our Priority status was recognised immediately and an upgrade offered without having to request it. This hotel is very conveniently situated for the Bull Ring area of Birmingham. The broadband speed in the rooms was very good, a small thing often overlooked in some hotels. Whole experience was excellent. April 2, 2014
Rated 5.0 out of 5.0 by comfy bed slept well great location for a top meal in the Chinese quarter just round the corner April 2, 2014
Rated 5.0 out of 5.0 by Holiday Inn Smallbrook Great place to stay in.Wonderful staff who give the best welcome. Good food. Very central. What more could you want. March 22, 2014
Rated 4.0 out of 5.0 by room keycard problems As usual a great stay except this time on 3 occasions we could not access our room. The cards would not work. We had to keep returning to reception to get the cards working. This was a nuisance as one of our party was 80 years old. There was no reason given although the staff were as helpful as they could be. March 22, 2014
Rated 5.0 out of 5.0 by Very Friendly Hotel. Stayed one night as we were going to see a show at the Alexander theatre. Very convenient location for the theatre. We stayed in a Superior Room on the seventh floor which was well appointed and comfortable. The room was very spacious and well laid out. Everything was spotless including the bathroom.All luxury items supplied including Bathrobes. We also booked a parking spot which was located right beside the main entrance to the hotel and undercover. All staff were very well mannered and helpful.We arrived over an hour before check in time. However the room was ready so we were allowed to occupy it there and then.Will definitely stay again when visiting Birmingham. Well Done Holiday Inn. March 22, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service clean rooms, great staff service, good city center location. Would definitely stay again! March 19, 2014
Rated 3.0 out of 5.0 by Good hotel. A pity about the guests. Great location for our shopping and theatre trip. The hotel itself was great and the staff friendly and hopeful. A pity then that out sleep was disturbed by rowdy guests who thought it acceptable to party in their room till midnight then run down the corridor in the early hours banging on doors and laughing loudly. March 19, 2014
Rated 3.0 out of 5.0 by Overall - disappointed I understand that the check in time was 14:00, arriving at 12:00 in the hotel doesn't guaranteed the room availability and will be ready so I have to wait for two hours but I've noticed that guest arriving were given the room. But when I asked, the receptionist insist that I have to wait because my room is not ready yet. Not even recognised as a Gold members. Quite unfriendly. Location was great but the hotel is old and tired, in need of refurbishment. Hotel atmosphere not very pleasant. March 19, 2014
Rated 4.0 out of 5.0 by Referb has freshened the place Only stayed as I could not get my usually place. Clean,fresh,spacious accom. Bathroom a bit compact and I would have preferred a walk in shower. Over all a pleasant experience.. March 17, 2014
Rated 4.0 out of 5.0 by Great for City Centre Stay Could not fault the Hotel for a city centre stay & the staff are a credit to the chain. Only really needs a vending machine in reception or water etc; & not only for small personal items. March 16, 2014
Rated 4.0 out of 5.0 by Would definitely stay again Although we only stayed for 1 night to attend a concert in the city we would book this hotel again the next time we are in Birmingham (for whatever reason). The staff especially on check in/out are really pleasant & helpful & cannot fault the service & quality of the breakfast. The only fault I can think of is that there could be more amenities in the reception area i.e vending for water etc as I could only find 1 for essential items. I.e toothpaste etc. however The bedroom & cleanliness of our room could not be faulted, full marks to the management of the hotel. March 15, 2014
Rated 4.0 out of 5.0 by Ideal Location My wife and I stayed overnight after a visit to the Alexandra Theatre . Ideally situated for theatre or city centre . March 7, 2014
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