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Rated 4.2 out of 5 by 446 reviewers.
Rated 5.0 out of 5.0 by Home from home I am a regular visitor this hotel but it says something about the staffs attention to detail when a male receptionist notices your hair colour has changed. Always very happy at this hotel nothing is too much trouble for the pleasant staff.. June 13, 2014
Rated 4.0 out of 5.0 by A Good 3 Star Hotel, Right in City Centre Overall I was very happy with this hotel especially for a 3 star. Clean room with tea making facilities and even a fridge, only complaint about room was the mirrors, no full length mirror! The breakfast was lovely with lots of choice, only negative is that they cram the tables and chairs in a bit too much so you are disturbing people to get round them. Finally only other negative is the hotel bar, terrible choice of red wine and what I did have was awful and at £7.25 a glass wouldn't buy a second glass. Very central location and from outside of building looks like you are staying at a dump but it isn't, well worth money and would stay again. June 13, 2014
Rated 5.0 out of 5.0 by Halal breakfast for Muslim customers Good location and friendly staffs. However, it will be perfect if the hotel could provide Halal breakfast for Muslim customers. June 12, 2014
Rated 4.0 out of 5.0 by Good location Very good location, close to train station, Bull Ring shopping centre and The Mailbox with lots of restaurants. However, we thought two cups of tea in the bar for £6 was very expensive! June 12, 2014
Rated 5.0 out of 5.0 by Simply great place and service :-) Everything exceeded our expectations. We had very relaxing and comfortable stay. Hotel is well looked after and in great location. All staff members were welcoming and very helpful. June 11, 2014
Rated 5.0 out of 5.0 by Girlie reunion Pleasant stay at this Holiday Inn. The room was very warm as was the building. Breakfast was wonderful,coffee not so nice,but could have tea instead. The staff were attentive,especially a young man in the bar. He was perplexed when we asked for diet Pepsi cocktails! Pepsi, ice and lemon with an umbrella. The hotel location was just what we needed to be able to shop and walk to canal area for dinner.I would recommend this hotel for very good value and ease of stay.Thankyou. June 11, 2014
Rated 4.0 out of 5.0 by Family room is great We were booked into the family room, which I thought was really good value. The hotel thought our son was much younger, so I am not sure what age someone needs to be to sleep in the other part of the room. We will be staying at least once a month on business. Hopefully next time we won't have wasted 7 hours in traffic and will be able to use the restaurant for dinner the night before work! June 10, 2014
Rated 5.0 out of 5.0 by Short stay Everything was fine. The staff were particularly helpful and friendly. I would have no problem returning to this hotel. June 10, 2014
Rated 5.0 out of 5.0 by Uncommonly Great Service Being in the centre of Birmingham it isn't much to look at June 9, 2014
Rated 5.0 out of 5.0 by Great Value in Good Location We enjoyed our stay, the hotel is well looked after and in a great location. The check-in staff were great and couldn't have done more to help. June 9, 2014
Rated 4.0 out of 5.0 by Relaxing Weekend stay Very comfortable and relaxing stay. Customer care was accommodating Only disappointing aspect was the selection and quality of food on the restaurant in the evening. June 6, 2014
Rated 5.0 out of 5.0 by Good Hotel Perfect hotel for a weekend stay in Birmingham City Centre June 5, 2014
Rated 1.0 out of 5.0 by Really bad experience and over priced very poor. Had a terrible sleep could hear noise from out on the street all night eg traffic noise people shouting at night. Could hear people talking and walking around in the other rooms. Food was terrible everything had been siting on the buffet for hours. June 5, 2014
Rated 5.0 out of 5.0 by GREAT STAY Everything met or exceeded my expectations. Reception, room, buffet breakfast. Free wifi in the room a bonus from my last stay a year ago. June 5, 2014
Rated 3.0 out of 5.0 by Good n bad Great staff room and food Until the war zone out the front started Then from mid nite to 6am it was painfull on the ears Resolved thus in future by requesting a room at back Fingers crossed June 3, 2014
Rated 4.0 out of 5.0 by Car Parking If you get the NCP parking ticket stamped at reception the cost of parking is half price. This is not mentioned at the reception and I was not asked on leaving if I had needed my ticket stamping. June 3, 2014
Rated 5.0 out of 5.0 by Excellent as Always (apart from the Bar) I always stay at this hotel if possible when I'm in the Birmingham area. It is close to all amenities and moreover it is just a nice place to stay! The staff are welcoming and friendly, the rooms always comfortable and cleaned to a high standard. I have marked down the Food & Beverage simply based on the Bar. One the furnishings are dated and uncomfortable; the seats certainly don't encourage a long and relaxing lounge! Also my favourite tipple (large G&T) tipped the scales at £9.10!!! (£9.70 if you wanted the posh stuff!) Quite frankly that is outrageous and is by some distance the most expensive I have come across in any Holiday Inn! However I will be back again soon - a recommended venue if you are in the Birmingham area. June 3, 2014
Rated 3.0 out of 5.0 by Absolutely nothing special! It's a hotel, aiming to make a profit just like any other business. Indifferent greeting, 'no upgrade for a 2 night stay' for Platinum Elite membership! Where is the attraction to be loyal to a brand and achieve such a membership level if a reward is not given? Loud even on 5th floor due city centre location. With many hotels to chose from in the city, I would feel no urge to use this one in future. There is nothing wrong with it, but there is nothing special about it either. June 2, 2014
Rated 4.0 out of 5.0 by Stay in Brum Staff were excellent and always willing to help and with a smile which is nice to see. Meal was nice and the room was all as you would expect. June 2, 2014
Rated 5.0 out of 5.0 A Firm Favourite I travel a lot with work and always ask for Holiday Inn as my preferred choice. I have had the same service wherever I have stayed in the country and these guys and girls are attentive and almost faultless. I say almost as there have been at least five occasions where I have checked in without my points card and was assured they would see to it but they did not show on my statements. I am confident this has been oversight and it has not made the service any less pleasurable for me. See you againand again soon June 2, 2014
Rated 5.0 out of 5.0 by my favourite hotel Great service , nice room, great staff nothing is too much bother for them. June 1, 2014
Rated 4.0 out of 5.0 by Comfortable with good courtesy drink and chocolate . As much as it was a good relaxing stay at the heart of the city with access to city centre. The free WIFI signal was very poor in the room and the reception was unable to do anything about it. To use the WIFI I had to come to the recption area. This has to be improved upon. May 29, 2014
Rated 3.0 out of 5.0 Drunks and Dustbins Room at the back of the hotel, overlooking the car park and what looks like a pub. Drunks returning loudly to the cars woke me first of all then the banging of bins as they were emptied at early o'clock. Been here before and it has been really good but on this occasion it was not up to its usual standard. The issue was with the drunks and the binmen. Never been woken up like that, three times in the evening which was a pain. Breakfast was superb, choices excellent and the strongest asset, the staff who were their usual brilliant selves. They work with a smile which is an indication of how much they enjoy their work. Reception in and out was easy and the greeting friendly and professional. In all, not a brilliant night but the staff were great,,,,,, May 27, 2014
Rated 4.0 out of 5.0 by GREAT LOCATION This hotel is in a great location very close to train station and central to shopping and night life. The overall experience was very good. It would have been excellent but when we went to get served at the bar at 2305hrs we were told we were not able to purchase drinks without opening a room account, we then had to go to reception to open an account on our room to be able to get a drink. It transpires the hotel will not serve people at the bar after 2300hrs without a room account. It was a little embarrassing being refused service at the bar. I believe that this could be overcome if the reception staff told new residents on checking in that they need to keep their account open if they are likely to have a drink after 2300. If we had been told at check in we would have left our account open May 20, 2014
Rated 3.0 out of 5.0 by Comfortable but looking old We stayed in the hotel as we were attending a conference at the hotel. The checkin was really easy and very pleasant and obliging, the room was clean but looking a little worn. The hotel facilities in the bar and breakfast area were clean and well managed. Although the function did not provide coffee it would of been nice to have a facility available where coffee could be purchased near the conference area as we only got a 12 minute break to get coffee and go to the toilet, it would also of been nice to have toilets on the same level to help save time. The coffee machine in the bar served 1 coffee at a time which if you have 40-50 delegates wanting to get a coffee in 12 minutes is impossible. May 18, 2014
Rated 5.0 out of 5.0 by Spacious Room. very comfortable bed We decided to book a superior room as there was Little difference in price and were very surprised upon entering. Everything you could want for your stay. Thank you and we hope to see you again soon May 15, 2014
Rated 5.0 out of 5.0 by Lovely weekend and breakfast Room was excellent v clean and my request for an extra bed was met without hassle. Breakfast the next day was lovely and hearty May 14, 2014
Rated 5.0 out of 5.0 by Very pleased We stayed here for my cousins engagement party which was held in the hotel itself and had a brilliant time. The room itself was excellent had everything we needed and more for our wkend stay.A family room with ajoining rooms that my son was more than happy with having his own space.There was some road noise through the night but your in the city centre so to be expected. Breakfast was great no complains and something for everyone. All staff polite and helpful. And just a stone throw from the Bull ring shopping centre. Would definitely stay again. May 13, 2014
Rated 3.0 out of 5.0 by Up your game I regularly stay in hotels on business and I am a Platinum Rewards member of the IHG chain. I recently stayed here for the second time this year and both experiences have left a bad impression of this hotel. On both occasions there was an issue with my booking. Whilst this happens, the way the staff handled this on both occasions was poor. I was to feel like I was lying and they couldn't care less. Very little help was offered. The dining room also needs a serious makeover. It is far too small for the number of guests. It is very cramped and lacks ambience. Tea and coffee making facilities at breakfast are out of date. The water in the boiler is Luke warm and stagnant. I only stay here if I cannot get into the Crowne Plaza. You need to up your game! May 13, 2014
Rated 5.0 out of 5.0 by Working weekend - central location I travel and stay in IHG hotels every week and was working this bank holiday weekend. This is a city centre hotel and its ideal for leisure and business purposes. The staff are welcoming, food in the restaurant/ room service is a good quality and service is efficient. I enjoy staying at this hotel. The rooms are a good size, beds very comfy and the showers are great. Surprisingly I find it very quiet at weekends compared to other hotels in the vicinity. Its always a pleasure staying here and only a 5 minute walk to the station. Its the only place to stay for a central location and a good quality room. May 5, 2014
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