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Rated 4.1 out of 5 by 282 reviewers.
Rated 5.0 out of 5.0 by Comfortable stay This is a very good choice of Hotel and I enjoyed my stay very much. The staff were helpful and friendly and the room was spotless! It was clean, and well presented. Thank you for a great stay I would recommend coming again. May 11, 2013
Rated 5.0 out of 5.0 by Such helpful staff. I spent a weekend at this hotel recently and from the beginning - booking in at Reception, I was impressed with the helpfulness and friendliness of the staff. We found the buffet awaiting us in the dining room particularly delicious and well-presented, and our comfortable and quiet room was much appreciated. I was particularly impressed with the staff's willingness to solve any problem you had, and this included storing a large amount of meat bought at the local market in their fridge until the moment I was due to depart. I can't recommend this hotel enough - the only disappointment was the lack of a striking hotel entrance to match the impressive standards found within. May 11, 2013
Rated 5.0 out of 5.0 by Great hotel to stay in birmingham Have stayed 3 times at the hotel now and had a great time every time excellent service great staff first class food & beverage & first class room and comfort & great value for money will be coming back for further stays in the future oh also close to shopping area & new street rail station JUST EXCELLENT May 5, 2013
Rated 2.0 out of 5.0 by Messed up my parking. Made me late! Phoned in advance to book 2 days parking at hotel as i was attending a conference there. Day one fine but day two i asked for my parking ticket and they denied knowledge of a 2 day booking and that their parking was full and i would have to move if the lot got full during the day. Awful and the whole sorting it out made me late for my meeting which was flipping embarrassing. Also the wifi barely worked. I ended up using my phone as a hotspot through 3g for my laptop. No info in room about meal times etc. All in all a shambles. Will not stay again. May 5, 2013
Rated 3.0 out of 5.0 Internet Did Not Work Good bed. Clean room. Location is good if you are looking for a shopping mall, lots of places to eat and night clubs. Help from the staff was mediocure. The internet did not work for half of my one week stay. When I mentioned the inconvenience, the fellow at the front desk said, "Fair enough." Thant means nothing to someone from the USA. All he needed to say was, "Sorry for your inconvenience." They need a lot of help in understanding how to serve the international community... April 29, 2013
Rated 5.0 out of 5.0 by Great place to stay in Birmingham Close to station, bar and food nice, bed massive and very comfortable. a great value stay. April 27, 2013
Rated 4.0 out of 5.0 by Comfortable room Did not use Food and Beverage Service. I did not find the reception staff particularly helpful. April 27, 2013
Rated 5.0 out of 5.0 by Great location & Spacious Room I have stayed here a number of times and always had great service. This time I had my two sons with me and so we had a family room. Fantastic - great space, beds, facilities and no noise and great value for money. We will definitely be back again. April 25, 2013
Rated 5.0 out of 5.0 by 100% ENJOYMENT This Holiday Inn was excellent in every way. The room was perfectly clean and the bathroom sparkled. The breakfast was great with a good choice of food and the restaurant was very comfortable and enjoyable. Overall it was a very good stay. We will go back. April 25, 2013
Rated 4.0 out of 5.0 by Awful internet access spoils otherwise very good accommodation Everything was good apart from the Internet access, which was awful.They simply didn't have good enough capacity. As such it would be hard to recommend this hotel until they get that properly fixed. April 24, 2013
Rated 5.0 out of 5.0 by ALWAYS A GOOD PLACE TO STAY WE STAY SEVERAL TIMES A YEAR, ALWAYS A WELCOME AT RECEPTION, WE HAVE A VERY GOOD RAPPORT WITH RECEPTION AND RESTAURANT STAFF. SO SORRY WE MISSED ANNA BEFORE SHE DEPARTED TO PURSUE HER CAREER IN A DIFFERENT DIRECTION. TONY AND ANNNE April 22, 2013
Rated 5.0 out of 5.0 by Birmingham city centre As always excellent accomodation ,fantastic brerakfast and friendly helpful staff. The upgrade to a higher class of room was most appreciated! April 22, 2013
Rated 5.0 out of 5.0 by Friendly staff The Holiday Inn is always consistant, the staff are friendly and efficient and cannot do enough to help, always with a smile. April 22, 2013
Rated 5.0 out of 5.0 by Holiday Inn Birmingham Fantastic stay, excellent staff and ungraded to executive suite on arrival. Nice and close to Bull Ring . April 20, 2013
Rated 5.0 out of 5.0 by most comfortable stay Very enjoyable. Stayed after a night at the theatre, lovely way to visit Birmingham. Excellent breakfast. Have stayed previously and will stay again. April 18, 2013
Rated 2.0 out of 5.0 by Lacks value It is advertised offering parking. There is one next door but you have to go to a different one in the Chinese quarters (not easy to find if you don´t know Birmingham and GPS useless due to ongoing roadworks). Last day you are meant to hand hotel bill to parking attendant to obtain discount. I had lo leave luggage in hotel to then walk to car park, collect car, return hotel and collect luggage. When I arrived to car park parking was not manned. Rung bell but nobody came. Rung phone number on wall but nobody attended. Walked back to hotel. They assured me it was manned and I had to ring bell more time. Returned to car park. Three people ringing bell by then. Nobody came. Needed to rush off so I returned to hotel, collected my cases (no time to drive back to hotel) drugged them along the streets and when I arrived more people was ringing bell. Half an hour before someone appeared. No apologies!!! Only explanation received "We are understaffed It is not my fault". I also left a shirt for laundry on morning of arrival (about 13:00. No guarantee it would be ready for the following day before 18:30. At the end it was ready but I had to iron it as it was not ironed. 6.00 pounds for the "service" Heating system kept going into "Fault Service I" and breakfast was as basic as it comes. Location was good but considering the competition available that that the price was not precisely cheap next time I´ll try a different hotel. April 13, 2013
Rated 5.0 out of 5.0 by Convenient for trains and theatre We chose this hotel as it was close to both the train station and theatre. The staff were very friendly and helpful, we had a meal in the restaurant which was superb and not too expensive. The room was very clean and comfortable. The breakfast excellent. April 10, 2013
Rated 3.0 out of 5.0 by Just OK Excellent location to Bull Ring and train station. The room was rennovated recently, so was nice and confortable. The hallways, lifts, and lobby were in need of upgrading. The front counter staff were very nice, polite, and helpful. The problem with the service is when I needed ice. I called down to the front desk to ask if they had an ice machine, so I can get me own ice. They said they do not, but they can send someone from the bar to bring a bucket of ice. After an hour of waiting, I called back. They said the bar must be busy, so they would remnd them. After another 1/2 hour, I went to the bar myself to get the ice. Bar was not very busy, one staff was busy with SMS on his phone. The other staff got ice for me. Don't know where the breakdown in communication happened, but if the front desk promises that someone would perform a service (bring ice), then it should happen. April 9, 2013
Rated 4.0 out of 5.0 by edwards Great hotel to stay for weekend break near everything April 6, 2013
Rated 5.0 out of 5.0 by Great place to stay right in the middle of Birmingham Have never stayed in Birmingham before. The Hotel was in easy each of the town centre. Rooms were confortable and spotlessly clean and had everthing in them you could wish for a new days away. The restaurant served excellent breakfasts with a wide choice to choose from. Dinner in the evening also served excellent food with a choice to choose from all cooked lovely and hot..Will definately stay here again. April 6, 2013
Rated 5.0 out of 5.0 by Very comfortable bed and great service all round From the moment my wife and I stepped through the doors we was meet with a warm welcome which was carried throughout our stay. April 4, 2013
Rated 4.0 out of 5.0 by Convenient location with good standard of rooms. I stayed in an executive room. I was very happy with the facilities and found the room both clean and comfortable. As a female guest I felt safe in the room as the door both locked and had a security chain. The hotel itself was ideally located for the central shopping area and the train station. The reception staff were welcoming and helpful. My only gripe was the restaurant. The evening meal was a self-service buffet. The food was not very imaginative, had been kept hot too long and was not replenished often enough. After I was shown to a seat I was ignored by the staff and managed to eat my meal without even a glass of water being offered and left the restaurant without signing for the meal. This meant a member of staff had to be sent to find me to get my signature. The restaurant was not overly busy and there were plenty of staff around looking busy. Room for improvement in this area. April 3, 2013
Rated 4.0 out of 5.0 by Good Location and Value Nice room. Good value with excellent location - about 3 minutes walk to the city centre and train station with close proximity to the Chinese Quarter for foods! DIdn't receive an upgrade for Platinum member although a complimentary drink had been offered. Also, only 1 room received complimentary bottled water in the room (booked for 2 rooms) which is rather strange. April 2, 2013
Rated 4.0 out of 5.0 by Good customer service The room was so cool due to malfunction heating. Managed to get a new room but at that time it was already 2am. Credit to second room service person that show his care for at least tried to bringing in a standalone heating device and then give me a new room. Thanks you. March 31, 2013
Rated 4.0 out of 5.0 by Comfortable hotel in excellent location I stayed 1 night as I had a course next door the following day. I was upgraded to a bigger room with a huge bed. The complimentary drinks and chocolate in the room were a nice touch and the free drink at the bar was a nice touch. The bed was very comfortable and the room sufficiently dark and quiet for a good nights sleep. My only complaint is that the TV failed to work despite 2 attempts to fix it. I was told to bring it to the attention of the reception desk when checking out but they simply shrugged their shoulders. I emailed the manager personally as he had asked in his welcome letter if there was a problem but never received a reply - a poor show! Breakfast was good quality and great taste. I would stay here again if they could guarantee me a room with a working TV. March 29, 2013
Rated 5.0 out of 5.0 by Holiday Inn Birmingham City Centre We stayed at the Holiday Inn on a Monday evening, the room was spacious, clean and had all the necessary facilities and a comfortable bed. One downside, we had a connecting door and we'd asked for no connecting door, however we didn't hear any noise from the next room. The breakfast was also excellent with attentive staff. First time at a Holiday Inn would certainly stay again. March 25, 2013
Rated 5.0 out of 5.0 by Nice room We where very happy with everything about this hotel, and would stay again. March 24, 2013
Rated 4.0 out of 5.0 by Great staff on reception Very welcoming. Made me feel like a priorityy club member - which I am! Professional but engaging/friendly. Smile helped too! March 22, 2013
Rated 4.0 out of 5.0 Really liked this hotel! We had a lovely stay, the room was cosy and stylish and the bed was super comfy. Staff were nice and helpful and the breakfast was tasty. Would definitely stay here again. Location is excellent. March 14, 2013
Rated 2.0 out of 5.0 by OK This hotel is ok ! avoid the rooms around the lift area i could hear other guest coming and going and always ask for higher floor room too. I stayed in 310 and could hear the noise from the air conditioning units has the windows were that sound resistance after 24 hours of traveling i stayed here to relax but i couldn't has we had a fire alarm activation and we all had to exit the building This is probable the worst Holiday Inn i have styed but the location is fantastic right next to new st station :) March 9, 2013
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