Rated 4.1 out of 5 by 242
Rated 4.0 out of 5.0 by Exam1 Great hotel for city centre convenience
Really great hotel. Excellent breakfast and clean and comfortable rooms. I will stay there again.
February 9, 2013
Rated 4.0 out of 5.0 by Robins2 A comfortable hotel
Visit this property on a regular basis and have always enjoyed my stay. Location is excellent if arriving in the city centre by rail as the station at New Street is 5 minutes easy walk. Right in the heart of the city opposite Chinatown and close to the Mailbox and the Bull Ring. With the odd exception the staff at reception are friendly and efficient. The rooms are equipped with all you need for both a leisure or business stay. Have always found them to be very clean which is such an important factor.
As a Platinum Priority Club member I receive various benefits including when available an upgraded room which is always welcome. This hotel is excellent at recognising their loyalty club members.
It can be a little noisy in the streets outside with traffic and the nightlife of the city centre but not excessively especially if you are on a higher floor and at the back of the building.
The bar is welcoming, but I rarely eat in the restaurant simply because of the choice within a few minutes walk.
There are just two lifts and these can get very busy if there is an event on in the function suites or around breakfast and check out time.
Nevertheless its a very convenient hotel with all the amenities I need topped off with a very pleasant and efficient team.
February 7, 2013
Rated 5.0 out of 5.0 by Theatre Hotel and staff exceptional......
As soon as I walked out of the taxi (with pouring down rain) I was greeted by a doorman who opened the door, helped me inside to the dry and warm hotel with a smile.
I was asked if I needed to check in or be directed to the bar for a warm beverage.
Our room was away from the traffic, comfortable, quiet and we wanted to take away the power shower.
Didn't want to leave felt that at home and great night's sleep.
Booking again this hotel again.
February 5, 2013
Rated 5.0 out of 5.0 by DPR7802 Just one night but a very good one
We decided to stay at this Hotel as we were visiting Birmingham to go to a Concert in the evening. We weren't dissapointed, as the room was excellent and very clean and staff couldn't have been more friendly which is very good to see in a "chain" hotel.
The only minus I would have is the cost of parking which was £20 for one night - we actually parked in the car park next door for £15. I do resent paying for parking at a Hotel and beleive it is something you should expect to be free.
However the excellent breakfast (included in our room rate) more than made up for this. The buffet was regularly refreshed while we had our leisurley Sunday morning breakfast and everything in all sections was fresh and tasty (there were even 2 choices of sausages!).
February 5, 2013
Rated 5.0 out of 5.0 by delboy99 comfortable room and excellent reception staff
great service on check in and check out- treated professionally, friendly and with a genuine smile - none of the forced ' have a nice day' rubbish
February 4, 2013
Rated 4.0 out of 5.0 by mrsanon Would stay again
Stayed for one night for a show at the LG Arena. Chose this hotel for its closeness to New St Station, literally five minutes walk away. Also five minutes walk to the Bullring and just across the road from the Arcadian centre where we had a brilliant chinese dinner.
Hotel was easy to find and check in quick. Had asked for a quiet room and they gave us a room which was at the back of the hotel away from the busy road. It was comfortable and clean.
Breakfast was cooked well and was hot. Enjoyed it.
We were able to leave our bags at the hotel while we spent the day shopping.
Would stay here again.
January 31, 2013
Rated 2.0 out of 5.0 by Mishap1 Errors1
I had booked this room as a special treat for my Grandson, who was visiting Aston Villa for a 'Meet the legends' lunch to celebrate his 18th birthday. In spite of my phoning the hotel reception, to say that they would be arriving unavoidable late #work commitments# on arrival there was no room available, as it had been given away. They did manage to find a room, but put them now amidst a group party goers, who returned very noisely in the early hours.
Further to this the window in the room would not close and the room was freezing.
The staff remained curteous throughout, but the damage was done.
Poor reception management and coordination.
January 28, 2013
Rated 2.0 out of 5.0 by Kevin1967 Can't access room
After arriving at the hotel late around 0130, due to a train delay, I checked in. Was given a room as far away from reception as possible, not through choice, but when I tried to access room the room key would not work. I then had to return to the reception to get the ket activated again. Then returned back to the 5th floor and had to carry my luggage all the way to the end of the corridor again to find that the key still would not open the door. Returned to reception again. 3rd time. This time no one was there, after shouting for 3/4 mins the receptionist appeared. I then asked him to come try the key as I was tired and wanted acces to my room. To my amazement he refused and said he could not leave the desk. He then gave me another room. This time on the 1st floor and not at the end of the corridor. I finally got into my room a full 30 minutes after arriving at the hotel.
January 27, 2013
Rated 2.0 out of 5.0 by sadly Bad shower
Impossible to shower without flooding bathroom floor
House keepers have reported ridiculous shower curtain arrangements with no response!
January 22, 2013
Rated 3.0 out of 5.0 by ILB1 Modern and bright
Customer service desk - ok
Room - quite comfortable but very cold.
Restaurant staff - unfocussed and unprofessional.
January 21, 2013
Rated 4.0 out of 5.0 by happyeater Roadside noise
Just be careful not to get the rooms facing the road. Otherwise, good hotel, good location, good convenience to food & shopping.
January 20, 2013
Rated 3.0 out of 5.0 by Louise01 New Year Disappointment
We had visited this Holiday Inn before and had found the location and facilities to be very good so had booked again to go over new year as something a bit different however were disappointed on this occasion.
We had booked over new year as something different to do, however the facilities really lt us down this time, bar shut early, couldn't get coffees on either of our nights, no room service, no 24 food service, and breakfast on New Years day wasn't available till 10am, too late for our train. Whilst we were given a refund for the breakfast part of the experience of being away over new year was about the "hotel" experience such as the 24 hour room service, breakfast at a reasonable time, bar open later for residences and so we were somewhat disappointed. These things were also not represented on the website so it was a surprise to find this out when we got there and really felt we didn't get what we booked.
However, room great, location great, staff friendly. Disappointed this time but would still consider going again.
January 17, 2013
Rated 4.0 out of 5.0 by richyrich Long time guest
Not stayed in all the room types so unable to comment on all. The room I stayed in for 4 nights had a large bed, ample wardrobe space and a nice layout. The bed was comfortable.
The showers, on the 4th floor at least, are amazing if you like a good power shower.
Great base if you need to use New St station as it is just around the corner. The hotel is close to the Bullring and other city centre amenities so very well placed.
On the downside, the heating is set at 25c. I lowered the temperature but every day I go back to the room it is back to 25c, even though I ask for it not to be changed by leaving a note.
Some of the rooms can be noisy with being over the main road at the front or back of shops at the back (bin men, etc).
The food in the restaurant/bar is average. Nothing to shout home about. However, there are lots of restaurants around the area. The Taj Mahal close to the hotel being a favourite.
No gym in the hotel is a bit of a let down for me, but Virgin Active is just up the road if you're a member.
January 17, 2013
Rated 2.0 out of 5.0 by starlika Not to normal standard
I have stayed in the hotel many times before and always had a pleasant stay however not last week. Main points are that the room was very cold (I think it was 1005) and had awful shutters on but when I opened them I realised why they were there - to stop it being even colder. The heating came on but slowly and even then I was not warm. I accept I didn't ask for more heat as I was very tired after a long day and all I wanted was food and sleep. The food choice was very limited and it was ok - lasagne was good but the chips were luke warm. When I checked out I mentioned the temperature of the room (I didn't 'complain' as accept that I should have done so the previous night# but the response was - you should have phoned down for a plug in heater #I accept# and that it was colder outside so that is why my room was freezing - not exactly what I expect to hear. As I said all previous stays have been fine but last week's was not pleasant at all.
January 15, 2013
Rated 4.0 out of 5.0 by Neil23 Clean, comfortable room
Clean, quiet and comfortable room. Friendly staff at check in. Late checkout arranged and appreciated. No room service menu in room. Checked with reception and was told the only catering between Xmas and New Year was in the bar (apart from breakfast). This meant I had to go out to eat, which was a surprise as I do not recall seeing this mentioned at time of booking.
Breakfast was good and wide selection of hot food. Mugs would be better for tea in the morning than small cups. Staff did go and find one when asked. Strange arrangement on the tables in the morning. Some tables had empty milk jugs, others had empty lidless tea pots. Would be better if there was milk on the table.
Overall good room, good night's sleep, just found the lack of food options disappointing.
January 5, 2013
Rated 3.0 out of 5.0 by Ali1970 Comfy bed.. great staff!
I will definitely ask for a room away from the main road next time. Unfortunately, most of the night, people decided to pip their horns, hence a massive lack of sleep!
January 4, 2013
Rated 2.0 out of 5.0 by nabeel some experience of your hotel
frist of all i am members of priority club since long time and i have been many time over the world but we found some lake of service and staff in this hotel.
we require to upgrade as my card is gold but the staff gave us only one room.
the housekeeping inter my room while i am in the room.
January 3, 2013
Rated 4.0 out of 5.0 by Jeff3010 Comfortable sleep ... Nice room
Brief stopover for a work Christmas party. Surprisingly nice room for good value rate, thou didn't really get opportunity to try anything else there.
January 2, 2013
Rated 5.0 out of 5.0 by Deanr Holiday Inn Birmingham City centre.
I have stayed at this hotel on several occasions and have almost everytime been given the luxury of an upgraded room :-)
The staff at the checkin have always been superfriendly and helpful. The room has been excellent and while the hotel is in a noisy part of Birmingham I want to frequent the facilities in the area so I would never complain.
The security at the door after 11pm is so impressive and makes me feel comfortable that there are going to be no unwanted guest. Believe me I have had the misfortune of unwanted guests knocking on my door at weird hours in other hotels where this security was lacking.
The breakfast was great and I will always want to stay in this hotel if I need to visit Birmingham
December 28, 2012
Rated 1.0 out of 5.0 by Albear Homophibic staff
Booked a double room and on check in allocated a twin room. On questioning this after checking the room was told it was a double. Two single beds pushed together that slide apart if you approach the edges that touch causing you to fall inti the gap is not a double. Told the hotel was full and could not change us to a room with a double bed. Though later witnessed people booking into the hotel given double rooms which i presume had double beds. can only presume as we were 2 guys the receptionist checking us in did not approve of 2 men sharing a room and bed so allocated the singles and then said there was no other available rooms.
December 18, 2012
Rated 4.0 out of 5.0 by GemF81 Comfortable bed, great service, clean and pleasent room
I found this hotel to be very pleasent, my room was lovely and the bed was nice and comfy. The staff were all very helpful and the breakfast was nice too. I would definately stay again!!
December 18, 2012
Rated 4.0 out of 5.0 by moggy1 friendly and helpful
the hotel was very clean, rooms were very well laid out with plenty of space,, comfortable nights sleep all the staff were friendly and very helpful. nice breakfast. Yum.
December 16, 2012
Rated 3.0 out of 5.0 by Explorer101 Ok Stay
We use Holiday Inns as our choice for most stays as we find them very clean and modern and reasonably priced. This was the first time we has stayed at Birmingham City Centre, we were visiting the Christmas market. The location is brilliant for the Bullring and the market about 5 min walk which was ideal, but at night the area where the hotel is located gets very noisy we stayed on a Monday night and there were still people outside shouting all night and car horns etc so didnt get much sleep but we do like the window open to let air in, and it is in the city centre just not what we are use to so wouldnt stay again due to noise. The room itself was very clean and felt safe which was good. The hallway leading to the room however was very dated and felt closed in walking along it, it's very long and needs painting white rather than creamy with deep red carpets which makes it feel awful and something out of a horror film. The hotel on the outside is very ugly and needs updating. The breakfast was ok, alot to choose from but very busy and staff watching all the time which was a bit off putting as I dont like people watching whilst i'm eating, felt I could only have one glass of orange rather than two due to being watched. Wouldnt get breakfast there again not relaxing at all and felt cramed in and had to be shown to a table?! Didnt feel it was worth what we paid for breakfast. Alot of business people staying there which I think it's more suited for. If were visiting Birmingham again would rather stay at Holiday Inn Express near the NEC much brighter and quiter location and breakfast more relaxed feeling but it is a smaller hotel. Overall was ok not bad but noting special either.
December 16, 2012
Rated 4.0 out of 5.0 by martin60 parking the only problem
stayed at this hotel on saturday the 8th december found out when we got there that thay only had 8 spaces for cars so we was directed to parking else where . And was given a map which we followed and it also stated we would get a reduced rate ?. It was run by a private company called acodo i think & when we went to get our reduced rate we was told we had parked in the rung carpark .DId complain but he seams he had gone through this before and saying the holiday in he was ready for us . Anyway this reveiw was just to warn other people to be aware of this & the carpark was about 10 mins walk away
December 15, 2012
Rated 4.0 out of 5.0 by Sue14 Room standard
The room was comfortable and clean, however, the bathroom had cracked tiles on shower wall and also the floor. Shutters across windows and when opened in the morning found very dirty windows. Staff was very helpful and food was excellent so if they rectified the problems mentioned then I would rate this hotel as excellent.
December 10, 2012
Rated 4.0 out of 5.0 by jill173 Great spacious rooms
We went to the Birmingham Christmas Market. It was situated really well, not much of a walk from the Train Station or to the Market.
Would really recommend this Hotel, very clean, tidy and welcoming.
Would love to stay here again.
December 8, 2012
Rated 5.0 out of 5.0 by NJS1609 Just right for me and great location
Greeted in a very professional manner but also able to have a laugh and a joke generally whilst checking in. My first visit and so everything was explained with just the right amount of detail.
Great location for the centre of the city and the station.
My thanks go to the team their.
December 5, 2012
Rated 4.0 out of 5.0 by Wooli Good hotel but poor food
Breakfast was very poor in my view. The cold selection was very limited and not good quality, as was the bread selection. The range in cooked food was also but the cooking was very poor. Although we had an breakfast inclusive deal for three nights we missed breakfast on the last two.
December 3, 2012
Rated 4.0 out of 5.0 by Lynxboy252 Great room, great service, great price!
I'd stayed at this hotel many years ago and recently had occasion to visit again. I was pleasantly surprised to see the hotel had gone through refurbishments.
Service from the staff from check-in, housekeeping, breakfast and check-out was excellent. The staff we encountered were very friendly and happy to help with any of our enquiries.
Our double room was large, bright and airy with all the facilities you'd expect, including a large wall mounted flat screen TV which surprirsed us at how big it was! The bathroom was bright, modern and exceptionally clean.
There were only 2 downsides, which whilst considered slightly disappointing, didn't dampen our stay or overall thoughts of the hotel:
The windows in the rooms could do with replacing. Whilst they are PVC and considered modern, they let in a terrible amount of noise, especially as the hotel is situated next to and nearby nightclubs. We initially thought the windows were open (when they were clearly shut) as the noise was that noticeable.
Breakfast the following morning was a bit disorganised. The availability of various hot and cold foods and drinks was commendable however when being seated, there wasn't enough room in the main breakfast area so was seated in an adjacent lounge which wasn't really conducive to eating - coffee tables were too low and chairs too large.
Despite this, we enjoyed our stay and would visit again, especially as it is good value for money and located centrally.
November 25, 2012
Rated 4.0 out of 5.0 by Bazza64 Excellent breakfast
Good location for railways, shopping and pubs restaurants.
November 25, 2012