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Rated 4.2 out of 5 by 372 reviewers.
Rated 4.0 out of 5.0 by Great city centre location Stay often on business. Central and less than 5 mins from station. Staff are always friendly and welcoming at all levels. The food is always excellent in the restaurant with a good selection. Depending on the room, there can be some traffic noise but this is only a slight negative given that the rooms are done to a high standard, very clean and tidy. Overall I enjoy staying here, it's good value and centrally located. August 25, 2013
Rated 3.0 out of 5.0 by Not what I expected The staff could have been more helpful and polite. The room we stayed in is on the S floor. The corridor and the carpet has funny smell. The window could not be closed and you can see a lot of cigaret butts outside the window. August 24, 2013
Rated 5.0 out of 5.0 by Another Great Stay. Stayed 9-10 August. Note to self: Must try to get these reviews done quicker but just not enough hours in a day..! Had yet another great weekend at the HI Birmingham City Centre. We stay here mainly for the location as it's only minutes to the main theatres, bars & restaurants but more importantly the shops. It's only a few minutes walk from New Street rail station. Always a warm welcome from Adrian and the rest of the crew on reception. They do a 2-4-1 breakfast deal at weekends which is a bargain. Remember to ask & purchase the 2-4-1 voucher when checking in. The staff in the restaurant and the bar are also always pleasant and helpful. Never fail to recognise Reward Club status and I always get an upgrade to an Executive Room (when available). The rooms at the rear of the hotel are quieter than the one's on the front which overlooks Smallbrook Queensway. Looking forward to our next stay. August 24, 2013
Rated 4.0 out of 5.0 by T20 finals Late check in after spending a day at the T20 finals at Edgbaston. Location is hard to beat. Staff were excellent and attentive. The bar was fairly busy and noisy, partly due to a wedding reception being held in the hotel, but still welcoming. My upgraded room was very good and on the 6th floor where I could still hear the noise from the Saturday night street. August 21, 2013
Rated 5.0 out of 5.0 by Relaxed & comfortable stay. Excellent service & priority from Marcus & Sue on reception due to noise complaint. August 21, 2013
Rated 4.0 out of 5.0 by Comfortable stay & very convenient As always we enjoyed our stay,very convenient for our trip to The Hippodrome just a short walk down the road.Comfortable roomy accommodation , a satisfying breakfast & no rush to leave as check out time is midday. We will definitely stay again,thank you. Mr & Mrs H,Bournemouth. August 20, 2013
Rated 5.0 out of 5.0 by Great stay! Friendly helpful staff especially Adrian on Reception who really went out of his way to provide brilliant service! clean comfortable rooms! Great location, would definitely recommend! :) August 20, 2013
Rated 4.0 out of 5.0 by good hotel Good value, good centre city location, only drawback, we were at front of hotel on busy road, so was quite noisy during the night, traffic noise etc. August 16, 2013
Rated 5.0 out of 5.0 by Great for the theatre Great location and a quality hotel at a bargain price. Would highly recommend to anyone going on a theatre break to Birmingham. August 15, 2013
Rated 5.0 out of 5.0 by Theatre visit The hotel is ideally placed for a visit to the Hippodrome theatre and also for a shopping visit to B-Ham. The staff were very friendly & helpful, rooms very comfortable and the breakfast was excellent. All in all a very enjoyable weekend. August 15, 2013
Rated 5.0 out of 5.0 by Great Stay as Usual Stay here quite often. What more can I say... The Holiday Inn City Centre is 'VERY' centrally located. The Bullring, The Pallasades and The MailBox are only a 5 minute walk. Hippodrome & Alexandra Theatres are a 3 minute walk. Also, on the edge of China Town. Try the Victoria Pub and the Island Bar at the rear of the hotel - they do some really mean cocktails. The friendly reception staff always recognise Rewards Club status and I always seem to get an upgrade to an Executive room. Great Value for money hotel. August 15, 2013
Rated 5.0 out of 5.0 by Enjoyed the stay Very much enjoyed my stay at Birmingham Holiday Inn. The room was of the usual high standard provided by this company. The breakfast was good. August 14, 2013
Rated 2.0 out of 5.0 by good staff and service not able to get any sleep as there is all night indian on main road with taxis beepin until 4am picking orders up and windows did not keep out the noise,and power went in room,reported but nothing done until 9am, August 12, 2013
Rated 4.0 out of 5.0 by Excellent breakfast and good location At the time of booking I asked for a room on one of the upper floors. However I received a room on the lowest floor possible. Why ask if you do not consider this? The room was clean but a bit older. The hotel is located next to the shopping malls and restaurant are within walking distance. The NCP next to the hotel is OK and costs only 12pounds/night. The breakfast was excellent and 1 of the best ever. August 12, 2013
Rated 5.0 out of 5.0 City Centre hotel where the staff know your name ! I use this hotel a lot and one of the reasons I use the Holiday Inn Chain. The rooms are comfortable, never seems too busy and if you are an exec member the upgrade (although never expected) are always a bonus. However the reception staff (particularly Andrea (apologies if spelt incorrectly) always remembers my name. This is not only impressive but also very welcome and makes a difference why I click "book this hotel". Breakfast buffet is fantastic and would suggest you say YES when asked when you check in. (Cheaper! than paying on day). Thanks August 11, 2013
Rated 5.0 out of 5.0 by Excellent Hotel in a excellent location I will deficiently come back. It was conveniently close to all the shops, nightlife August 9, 2013
Rated 5.0 out of 5.0 by Possibly The Best Excellent location to New Street Station PLUS probably the best reception staff we have come upon. August 8, 2013
Rated 2.0 out of 5.0 by Comfortable bed, poor service Good hotel in the centre of Birmingham close to the main railway station. Rooms don't have a microwave and hotel refuses to warm your food if you bring your own. Maids sometimes enter the room without proper knock. This hotel is ok, but need a better staff. August 1, 2013
Rated 4.0 out of 5.0 by Good experience all round The room was excellent; a lot of thought and effort has obviously gone into the refurbishment and maintenance of a rather uncompromisingly modernist building, with the result that it exceeded expectations. The food was OK, and the atmosphere was relaxed despite a large corporate party going on in the building. July 29, 2013
Rated 5.0 out of 5.0 by Excellent Value This hotel represents excellent value for money, considering it's central location. Many of the doubles are large and spacious compared with other hotels in Birmingham city centre and if you book 21 days or more in advance you can get some excellent week-end deals. The hotel has free WiFi a big plus!!!! July 28, 2013
Rated 4.0 out of 5.0 by All very good... Except unreliable Internet service! Room very comfortable, excellent service, good food. The only snag is the Internet service that keeps dropping (maybe just my luck!) July 24, 2013
Rated 4.0 out of 5.0 by Fantastic Service I recently stayed on a Thursday night and left a very nice leather jacket behind. The team recovered it and sent it to my house in 1 day! Very impressed. Many thanks July 24, 2013
Rated 5.0 out of 5.0 by Great Hotel Not only the best Holiday Inn I have stayed at but the best hotel I have stayed at in 1000+ hotel stays in the last 10 years July 24, 2013
Rated 4.0 out of 5.0 by Reaally comfortable large bed, good service, very central location. Good hotel shame about the parking. Though next door to the hotel the parking bays were a bit tight! July 22, 2013
Rated 5.0 out of 5.0 by Reception staff delightful and very helpful On my last visit in April I was disappointed that reception staff were unwelcoming and unhelpful. This time, thanks in particular to a young woman from the Phillipines whose name I regret to have forgotten, reception was excellent. Thank you. July 17, 2013
Rated 1.0 out of 5.0 by Not even a bottle of water in a room like a greenhouse! As a platinum member a very disappointing stay. I had to ask if there were any upgrades available and was just told no with the feeling that the member of staff hadn't even checked! Got to my room on one of the hottest days of the year with curtains not even drawn to at least try to keep it a bit cooler, and really surprised to not even find a bottle of water in the room. Will certainly not be in any rush to get back there. Ordered the complimentary paper but that didn't turn up either! July 15, 2013
Rated 5.0 out of 5.0 by clean and modern rooms In town for a scientific meeting and stayed here for 1 night. Found the staff helpful and friendly. The room itself was fresh, clean and modern - slightly at odds with the hotels aging exterior! July 15, 2013
Rated 4.0 out of 5.0 by Lovely stay at Holiday Inn The hotel was very nice - and conveniently located for the Birmingham New Street Station - just across the road! The staff were very friendly and helpful at all times, as well as being polite. The rooms were tidy and a reasonable size. The breakfast was lovely - nice to have a wide choice for a cooked breakfast, and the bar meal I had was surprisingly good. It is close to the town centre, which makes for a lovely circular walk up by the Cathedral, across to the town square and then back along the lovely canal. There were plenty of restaurants and shops on the way so great even for a short break. July 15, 2013
Rated 4.0 out of 5.0 by p lai Many of the staffs in the front desk were helpful in particular a gentlemen on night shift. Regret that I forgot to drop down his name but he behaved much much better than the others. It was impressive. July 13, 2013
Rated 5.0 out of 5.0 Fantastic service We stay here every first Sunday of the month and we are always greeted by a smile from the reception staff who are very helpful and courtesy towards us and can never do enough for us. The room is always spotless clean and tidy and can never fault the housekeeping team they do a amazing job we have requested on 2 separate occasions now for clean towels and they have gone the extra mile by doing a full room service even replacing coffee and sugar facilities I will be recommending this hotel to my family and friends should they ever come to Birmingham and need somewhere to stay July 13, 2013
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