Rated 3.9 out of 5 by 257
Rated 5.0 out of 5.0 by Avanor Excellent, helpful and friendly staff
We stay at this hotel several nights a year. The staff are always helpful and willing to help you and this along with the quality of the room and bar areas makes this our NEC hotel of choice.
October 4, 2013
Rated 4.0 out of 5.0 by GIPJ Concert stop over
My normal stay is in HI's or HIE's. This was a leisure trip with my wife and daughter to see Fleetwood Mac. The hotel was simply very convenient for the arena.
Having said that this hotel was a decent hotel. We didn't have the opportunity to use the restaurant although and the staff were excellent at breakfast time. The bar staff were very helpful and at reception the check in staff were more than helpful with their recognition of platinum membership .
Our room was of a decent standard, very clean and comfortable.
If ever we are at another concert we would have no hesitation in staying again.
October 3, 2013
Rated 5.0 out of 5.0 by Karen61 Convenient and comfortable.
This was our second stay at the Crowne Plaza NEC. Our room was very comfortable, although we would have liked to have been able to turn the room temperature down more than the 17 degrees allowed on the thermometer. The room was fresh, bright and clean. We used room service for our evening meal, which arrived on time and nice and hot. Large choice of food for breakfast in the restaurant overlooking the lake. The view is now somewhat spoiled by the new casino which is being built next door.
We were visiting the LG Arena for a concert, which is a mere 5 minutes walk from the hotel, making it a very convenient place to stay.
October 3, 2013
Rated 2.0 out of 5.0 by Maggiemoomoo Very clean hotel with good staff
Our stay was for just one night when we attended the O2 arena. The reception staff were friendly & efficient and the room was clean. However, we were not impressed to find 2 lamps not working, and one of the glasses on the hospitality table was half full of water! Otherwise a good place to stay when attending the NEC.
October 3, 2013
Rated 4.0 out of 5.0 by Jerryl Great staff, good location. Out of date Gym. Restaurant lacking atmosphere
The staff were superb in this hotel. They were attentive, supportive, helpful and kind. The breakfast menu was superb. The rooms were comfortable.
The gym only had 2 running machines, 2 cycle machines, 1 cross trainer and one type of weight equipment. The atmosphere in the gym was poxy and out of date.
The restaurant food was good, except if you were to eat there more than one night. The decor and ambience was out of date and dull.
Great location to the NEC and not too far to a really good curry restaurant, recommended by the lovely staff.
Overall good, the price was higher than expected for the stay.
October 1, 2013
Rated 2.0 out of 5.0 by Nonentity Construction
The adjacent building site had generators running to at least 2.00 AM with actual building not stopping till sometime around 10.00 PM
September 28, 2013
Rated 4.0 out of 5.0 by NippyN Good location for the NEC
Helpful staff and a comfy room. Bar quite noisy, but there's always the restaurant if you like it quieter. 10 mins walk to the NEC around the lake. Would I stay here again? Yes.
September 27, 2013
Rated 5.0 out of 5.0 by SEBK Greeted by Staff on arrival.
My husband and I have stayed here at the Crowne Plaza Twice on route to our holiday destination.The relaxed atmosphere is just want you want before you start your vacation.
The staff make sure your stay is comfortable and offer services ie: making a booking for a taxi to take you to the Airport if you have an early flight.Looking after your car while you are away giving you peace of mind it will be safe upon your return.
September 26, 2013
Rated 3.0 out of 5.0 by amcwaterfalls Positive and negative
The positives - check in was quick and efficient, bar service and room service were very good, hotel was very busy but there were no waits for elevators and check out was also efficient. We were refunded the price of breakfast.
The negatives - most uncomfortable pillows I have ever used - very firm and whatever they were filled with made you too hot. Breakfast was chaotic. The hotel was very busy due to events at the NEC yet the food and beverage manager was surprised when queues formed for breakfast around 9am. It was suddenly decided to set up an alternative breakfast buffet in the bar area and the staff seemed unable to cope. Not enough tables were set, no juice, no side plates, buffet was 2 tables laid in an L shape which created an unnecessary queue as people couldn't reach anything if there were more than a couple of people there. Hot food in short supply. Just poor planning.
Also, not the hotels fault but the planes start VERY early in the morning and the sound proofing isn't good.
September 25, 2013
Rated 5.0 out of 5.0 by Flossie27 Comfy bed
We stayed here after seeing Barry Gibb at the LG Arena, to extend our treat.
The staff were so friendly. The room was clean and the bed so comfortable, probably the best bed in any hotel we've stayed at.
Breakfast was lovely.
Would stay there again without a doubt.
September 25, 2013
Rated 3.0 out of 5.0 by NickF1964 Priority Club
Membership level not recognised with no extras in room
September 25, 2013
Rated 4.0 out of 5.0 Crowne Paza Birningham NEC
I was disgusted that there was a £5 per hour charge for wi-fi especially considering this is a hotel next to the NEC and caters for conferences and business people, in fact I cant recall ever staying in a four star hotel that charged for wi-fi.
However, putting this aside, the rooms were exceptionally clean and fresh, the food in the restaurant and the "best of british" menu in the bar were of an exceptional quality and the service throughout the hotel was second to none.
September 22, 2013
Rated 5.0 out of 5.0 by 1petey1 Really upped their game
Massive improvement in Staff concern for every need. Thank You.
September 20, 2013
Rated 5.0 out of 5.0 by pamhayer1 excellent in every way possible
A most enjoyable and relaxing stay at the crown plaza, very clean, rooms were beautiful, rooms service amazing, havent got a bad thing to say about this hotel all i can say is carry on what your doing your doing a great job! Definatley book with you again :)
September 19, 2013
Rated 5.0 out of 5.0 by Horsebox Worth every penny
I am full of praise for the staff at this hotel.
They were friendly, cheerful,helpful, and nothing was too much trouble for them.
The transfer service to and from the airport worked extremely well. We were taken there by taxi, and the return journey was by the hotel coach. We phoned the hotel on arrival at the airport, and yes - the transport arrived 10 minutes later.
Our room was superb, and the bed was both enormous and very comfortable.
September 15, 2013
Rated 4.0 out of 5.0 by leonardfan Very convenient for LG Arena
This was our stay for the Leonard Cohen concert (brilliant!). The room was fine with a pleasant view over the lake and the shopping centre being built. It was very quiet and we should have had a good night's sleep, but we found the beds rather hard. I woke up after not sleeping well with an aching neck and back. Having two double beds was lovely, though. The generous number of pillows were all lumpy. The dressing table was excellent and the bathroom functional though rather small. However, no space between the dressing table and the bed.
The staff were excellent especially the receptionist who gave us extra milk and teabags for a late cup of tea.
Unusually, Sky Sports was available and I was able to watch some cricket.
We had a drink and snack in the bar in the evening. The service, despite a friendly barmaid, was rather slow. The baguette and wrap were both good. The drinks were overpriced at £6.10 for a small glass of rose (prosecco was on the menu, but not available). The bar area was very pleasant.
Breakfast was really excellent with a good choice of fruit and pastries and a huge mug of cappuccino. The breakfast staff were really friendly and efficient.
We would recommend this hotel for the LG Arena, if you can put up with hard beds - many people obviously can.
September 11, 2013
Rated 4.0 out of 5.0 by Buttonsbabe Good beds like the lavender spray
Great room service over both nights particularly Sarah. Also breakfast staff excellent
September 10, 2013
Rated 3.0 out of 5.0 by FM48 Stay at Crowne Plaza
Staff were courteous and helpful.
Room was average. Fairly comfortable.
The food was reasonable.
The music in public areas and the dining room was loud, obtrusive and rather irritating. It is sufficient as an irritant to determine me not to use or recommend the hotel to others which is a great pity.
September 9, 2013
Rated 5.0 out of 5.0 by ste300 Comfortable and great finishing touches
stayed night before holiday. Great comfy bed and lovely finishin touches including spray for pillows. Very clean and staff could not have been more helpful. Definitely recommend
September 9, 2013
Rated 5.0 out of 5.0 by Hanraja Doctors orders
Superb location. 5 mins from airport. Staff 100% as always with any experience we have had when visiting anywhere in Birmingham. Had to wait a whole 1 minute for concierge to arrange the hotel shuttle!! They even apologised for this!!! We will definitely never book parking only again our experience at Crowne Plaza has changed our expectation. Thank you
September 4, 2013
Rated 4.0 out of 5.0 by Sparks10 Great hotel
Good location, good rooms and usually very good value for crowne plaza. Several problems at check in but staff were 1st class which is what you expect and I would highly recommend.
September 1, 2013
Rated 5.0 out of 5.0 by George28403 Nice hotel
Nice Hotel convenient to airport. I was concerned that I could not call to confirm reservation because my UK cell phone would not call their published numbers.
August 31, 2013
Rated 4.0 out of 5.0 by TheRealHotelReview Great Room and Great Staff. Limited Gym Facilities
I stayed at a number of hotels in the midlands in the past couple of years, Crowne Plaza NEC is one of them.
The staff are helpful, sometime new staff can take a little time to get to speed but are also helpful.
The rooms are modern and very comfortable, very good night sleep.
Shame this hotel does not have a executive club lounge like other Crowne Plaza hotels.
The gym is very small and facilities very limited.
Great if you are attending an event at the NEC but if you work in the area the restaurants are a drive away.
August 27, 2013
Rated 4.0 out of 5.0 by Adea Clean room
Good and very clean. Rooms are not very spacious. .enviroment is very cool
August 26, 2013
Rated 5.0 out of 5.0 by Tink4587 Excellent
Excellent Hotel booked for one night with 2 weeks car parking excellent value cheaper than parking at the airport, courtesy car to take us to the airport which was only ten minutes away and a quick service on return. Would recommend to anyone who is flying from Birmingham.
August 21, 2013
Rated 5.0 out of 5.0 by kathleenx2 Excellent service from everybody and clean comfortable room
Our 10th year stopping with you and the service goes from strength to strenght.
We look forward to staying with you again next time.
August 16, 2013
Rated 5.0 out of 5.0 by jacksonnumberone Wonderful stay
Stayed nights for a do at the NEC, the hotel was fabulous as usual. Had no shower curtain, soon fixed with good grace and speed. Breakfast was lovely, no problem with being seated on my own. Room immaculate, cleaning first class, room service fast and first class also. I will be back next year.
August 15, 2013
Rated 3.0 out of 5.0 by Hackness Good with some reservations
Some good features but----- My room booking was changed by YOU on the phone to me the day before yet reception asked on arrival "Why had I changed my room booking ? " When Dinner is pre paid with your room then guests should be told to book their table in good time and not be informed at 4.30 pm that they cannot eat before 8.45 pm. Room good but bedhead very dusty also top of bedside lamps. Talc was not cleaned from the bathroom floor after our first night. Carvery good but more attention needed to attend to used plates which need clearing. On the first night we were not asked if we would like any drinks. We ate our desert with main course plates still on the table. When trying to check out at 10.10am only one person on reception with a trainee who could do nothing and we missed the bus to the Halls. Somewhat disappointing .
August 14, 2013
Rated 4.0 out of 5.0 by GrannyP23 Great service in bar area
My granddaughter and I stayed during the Festival of Quilts. I was disappointed that the restaurant was fully booked - and was told that I should have booked the restaurant when I made the room booking - nothing on line told me this!
However, after a little negotiation we were able to have the 'normal' menu served in the bar area, thanks to Sarah, who was an absolute star in terms of customer service, ensuring that we received as best service and food as possible, following our disappointment at not eating in the actual restaurant.
Breakfast, in the restaurant, was good - exactly as should be expected in a hotel of this calibre.
August 14, 2013
Rated 5.0 out of 5.0 by B1eachb10nde Lovely Room, Great Service :)
We Had a lovely relaxing stay, room was comfortable and nothing was too much trouble.. Highly Recommended :)
August 12, 2013