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Rated 4.2 out of 5 by 135 reviewers.
Rated 4.0 out of 5.0 by Great Staff, Convenient location For those going to do a tour or orientation for VT it is a great location. The staff was AWESOME. All the front desk people were extremely helpful and nice. Drawback to the property is that it is laid out very odd and difficult to easily navigate. There is no elevator for those on the second floor. The restaurant has a breakfast but it is NOT complementary unless you have prepaid a special rate and/or you have gotten some credits on your room account somehow. The staff at the restaurant should make that clear before you sit down because it looks like it is a complimentary style buffet. Cost $11 per person before tip for your standard buffet fare. Was never offered a menu so it was confusing and I was surprised by the bill at the end of breakfast although the server did call the front desk to make sure we didn't have any breakfast credits on the room. Other drawback is there is no store to just by a quick thing to eat. There are plenty of vending machines however. Overall would stay here again for a overnight stay at VT. Also is in walking distance to a Panera Bread, Subway, Firehouse Subs, Starbucks and a popular local restaurant called Macados. Oh and they do run a complimentary shuttle to and from any part of the VT campus during the day (unitl 4:30 pm). That was very useful! July 14, 2014
Rated 3.0 out of 5.0 by College visit at Blacksburg The Staff at this facility was fantastic. They offered free rides into Virginia Tech and the town. Eating facilities and shopping are within walking distance. Virginia Tech is right across the street (which is easy to cross). The facility on the outside was well maintained and the lobby was well kept. The room was nice with the exception of a dirty chair and carpet. And the roll away bed was a little scary. Also note that the rooms only have double bed-Queen size beds are not available. July 14, 2014
Rated 4.0 out of 5.0 by Tired property - typical of most Holiday Inns i've stayed at lately This property is VERY convenient to Va Tech. Front desk staff was friendly and seemed excited to be employed - kudos! Room was clean (and that's important!) Unfortunately, the property was "tired" looking and could use a freshening up. Overall seemed dark-not enough light. None of the equipment in the too small fitness center worked. Sorry - but that's an important element for me. Breakfast, which was included in my room price was adequate, but nothing special. Beds were too narrow - wife and I felt we were falling out of bed all night. Again, staff was the highlight. I will stay again in the future - closeness to Va Tech is worth it despite the shortcomings. Just don't have too high expectations. Holiday Inn in general needs to invest to update properties in order to stay competitive! July 13, 2014
Rated 4.0 out of 5.0 by Quiet and comfortable The staff are the first people you meet coming in the front door - they for the most part are from VT. Wow, smart, capable, polite, funny, and very helpful. The rooms are up to Holiday Inn standards, as an IHG member, there were no unpleasant surprises. If there is a downside to this property, it is the onsite restaurant - it is just good enough. If you want something better, it is a college town so the world's cuisine awaits. Would I stay here again, absolutely. July 11, 2014
Rated 5.0 out of 5.0 by Very clean and comfortable room My stay at the Blacksburg, Va. Hoilday Inn was very comfortable, the rooms and bathroom were immaculate. I want to thank the staff for the upgrade of my room to keep me in the same area as my alumni group that was having an event there July 9, 2014
Rated 4.0 out of 5.0 by Very Nice 4th of July in Blacksburg Very nice staff at front desk. Despite being overwhelmed and short of staff, they were always very nice and very helpful. clean and comfortable hotel with the right amenities including a refrig, micro, coffee maker and hair dryer. This hotel gets particularly high marks for the furnishings. The desk and bedside tables have built in easily accessible electrical outlets that actually work. Four people in the room could easily recharge our various electronic devices. July 9, 2014
Rated 2.0 out of 5.0 by 20 years too long without renovation... The beds in this hotel are doubles and old.....the rooms are small...this hotel should have been bulldozed years ago.....I'm shocked it is still allowed in the Holiday Inn system..... July 8, 2014
Rated 5.0 out of 5.0 by Comfortable and very pleasant I was out of the room during the day with classes on campus while my wife spent most to the day in the room. The accommodations were roomy with all necessary features of home (refrigerator, microwave, iron July 2, 2014
Rated 3.0 out of 5.0 by Poor Service- front desk Young individuals at check in and check out that could care less about your satisfaction. Problems were encountered with lack of concern or help to relieve the situation by the hotel staff. July 1, 2014
Rated 5.0 out of 5.0 by A nice surprise When we made our reservation to stay at the Holiday Inn in Blacksburg, VA we anticipated that our accommodations would be the generic Holiday Inn rooms that we had previously experienced. However when we first glimpsed the property from the exterior we thought it was quite unique. To be honest one of the reasons that this is a rave review is because we were upgraded to "Guests of the Day" which was a lovely surprise. Apparently this Holiday Inn location selects a "Guest of the Day" each day and upgrades their accommodations It felt like we won the lottery! The King Suite was spacious and had more than we needed. Since we were there for a two night stay it was a gift to enjoy this relaxing suite. However even if we are not selected to be "Guests of the Day." we would stay at this Blacksburg, VA Holiday Inn the next time that we visit Blacksburg. Congratulations to the staff and the company.. July 1, 2014
Rated 4.0 out of 5.0 by A great staff Our over all stay was excellent. One thing I did not like was a workout room on premises. They do have a tiny room w/3 machines, but invite you to use the gym across the street. Not exactly convenient. July 1, 2014
Rated 2.0 out of 5.0 by Good staff, but problems. 1. There was a charge for breakfast. Most hotels I stay at have some kind of free breakfast. Moreover, this was not disclosed. Needless to say, I only ate breakfast there once. 2. AC died during my stay. Fortunately, it was cool at night, so no problem. Also, the fan was quite loud. 3. Room cleaning took partially used soap and shampoo and did not put new in its place. I had to ask for more. Also, there was no attempt to reduce resource consumption by suggesting guests leave towels on floor to signal they needed to be cleaned. (Or leave them on towel rack if guest did NOT think they needed to be cleaned.) 4 I got the impression the captive audience from VA Tech enabled this Holiday Inn to get away with a lot. 5. One bright spot: the staff was helpful and friendly. July 1, 2014
Rated 5.0 out of 5.0 by Great Staff The staff at the front dest, bar, and at breakfast were outstanding. Very courteous and professional. Thank you very much! June 30, 2014
Rated 2.0 out of 5.0 by unhappy in Blacksburg We made a reservation on 06/27/2014 for a 1st floor room, a queen executive suite. When we arrived at 5:00 pm on Saturday 06/28/2014 we were very upset to learn that the room we reserved was not available. Evidently the housekeeping staff did not clean it. We called the day of arrival to add a room to our reservation for our niece. We to Ryan he assured us everything was a go. Upon arrival everything was not a go and we were told the only room was available was on the 2nd floor. My husband walks with a cane and has a very, very difficult time with stairs. To say that it was inconvenient to have a room on the second floor in a hotel with no elevator is an understatement. So we paid for a room on the 2nd floor because we had somewhere we needed to be and really had no other choice. I worked for Holiday Inn for 12 years. While I understand that mistakes happen our reservation was for room 121. It was noted in your system. The desk clerk even asked if there was a particular reason we had asked for that room. We had made the reservation by phone directly at your location. We spoke t a young man and told him what we needed. He told us that room 121 was the best one for us. We trusted him to know your hotel better than we did. So he noted in your system. We called the day of arrival around 1:00 pm. Ryan again said everything was good and we would be in room 121. This was certainly before housekeeping left for the day. How is it that your executive housekeeper did not check the reservations against her room sheet? When it was discovered by the desk clerk, Marisa?, that room was not clean we were offered the Presidential Suite for the same price, but then it was discovered that room was not clean either. Whether that room was on the 1st or 2nd floor, we have no idea. While the young lady checking us in was very nice, she was at a loss to really do anything accept offer us a room on the second floor stating it was all that was available as the hotel was booked. There was no manager on duty, Saturday evening. When asked the next morning there was still no manager on duty. This guest is completely dissatisfied. Not that it seemed to matter to Kinsey, the young lady at your desk Sunday morning. Another guest overheard the conversation at the desk Sunday morning and volunteered to me that he had a room on the first floor and that he had not checked in until very late Saturday night. He stated he did not request a 1st floor room. He wondered why they did not just give us a room that someone had not checked into yet. We wonder the same thing too. June 30, 2014
Rated 5.0 out of 5.0 by Great location Hotel is very close to Virginia Tech. Front desk staff was very helpful in helping us find points of interest in the area. June 26, 2014
Rated 5.0 out of 5.0 by Comfortable room Everything was nice "except",, they really need to add micro waves to the rooms. Fridge was great, but could have used a micro wave for popcorn! :) June 23, 2014
Rated 2.0 out of 5.0 by Eat breakfast somewhere else The breakfast here is awful. The restaurant never opens on time and the service is horrible. June 23, 2014
Rated 5.0 out of 5.0 by Better than the Hokie Stone building across the road! Greeted by a very efficient staff, checked in quickly and easily found our room. The room was clean and comfortable and featured a sliding glass "back door" that opened up onto a semi-private courtyard - a VERY nice feature. Good central location. Easy to get to campus either driving or on foot. Easy access to the highway. June 22, 2014
Rated 4.0 out of 5.0 by convenient We had a problem opening our door and after several attempts the front desk called maintenance who found the lock to be broken. June 21, 2014
Rated 4.0 out of 5.0 by I stayed at the Holiday Inn Blacksburg VA Overall the stay was comfortable with amenities that was good value for the money. However, there is no way you can satisfy a vegetarian and someone with muscular dystrophy. The staff and the General manager sent different messages to their guests. That GM must be relocated and retrained to show more sensitivity. The shuttle service is inadequate and is parked 90% of the times outside of operation hours. June 18, 2014
Rated 5.0 out of 5.0 by Bed too high/exercise equipment Because I am short, the bed was too high for me to get in easily. Fortunately we had a sturdy suitcase which I used for a step stool! None of the exercise equipment had safety lanyards. June 18, 2014
Rated 5.0 out of 5.0 by excellent service While staying in their establishment for five days and nights I experienced caring and helpful staff. The check in was quick and easy. Parking was never a problem, they had entrances that were convenient. I enjoyed my stay and will be returning. June 17, 2014
Rated 5.0 out of 5.0 by Will come back. Nice hotel with clean, comfortable rooms. Bathroom very clean but tiny. Good breakfast buffet. Friendly staff. June 17, 2014
Rated 5.0 out of 5.0 by Excellent service. The staff were all kind, friendly and helpful. My family and I all had a wonderful time. We visited a local tourist attraction at the recommendation of one of the staff and it made our trip even more fun. I am so thankful for the great staff and facility. You can have a beautiful building but if your staff are rude, condescending, or indifferent to the needs of their guests, it will not be a happy experience for the guests. June 16, 2014
Rated 5.0 out of 5.0 by Will Be Back Again You can't beat the location in Blacksburg. Easy to get to everything I needed. I enjoyed my stay and the staff was very helpful. June 16, 2014
Rated 4.0 out of 5.0 by Nice accommodations, but don't expect anything out of the front desk The accommodations were nice. It was clean and scenic. Very close to VTech. However, the person at the front desk 3 out of the 4 times I went up there was completely unhelpful. She had no idea what was going on at the hotel and looked at me like a deer in headlights whenever I asked any question. People at the front desk should know about the hotel they work at. I also was not recognized as a Platinum Elite member. June 3, 2014
Rated 5.0 out of 5.0 by Better than The Inn at Vtech We walked in from a 6 hr drive and asked for availability. Helen greeted us with a smile and promptly tended to our needs. She gave us a great rate and hooked us up with the breakfast buffet for both mornings we were there. She even showed me a room to assure all my needs we're met, including a microwave, refrigerator, room location and more. We stayed at The Inn at Virginia Tech the third night because we were attending a wedding reception there, and it wasn't even close to being as nice as the Holiday Inn and was more expensive with no fridge, micro, or breakfast included! We were so disappointed and wished we could have cancelled to stay another night at the Holiday Inn. We recommend this hotel for all around great stay! (We did not use the pool, room service, laundry, go to the restaurant or bar) The breakfast buffet was great and included eggs, bacon, sausage, biscuits, gravy, home fries, baked apples, oatmeal, pastries, fruit, juice, coffee, and Belgian waffles you can make yourself! And, we joined the Holiday Inn rewards club (it's free) and it gives you perks like checking out at 2pm instead of the usual 11, and a free night stay after you stay for a certain amount of stays. June 2, 2014
Rated 4.0 out of 5.0 by Just off the campus of Virginia Tech Found the location to be very close to the main highway. Front desk service was highlight of stay, although the cold beer and quick service on our evening meal weren't too far off. Great breakfast provided gratis by front desk, but A/C in room turned itself off after several hours of not being used. Both wife and myself sleep best in cooler temps and we were awakened by the rising temperature in the room about 2:00 AM. I reset the A/C once again, and it operated well throughout balance of evening. June 2, 2014
Rated 5.0 out of 5.0 by great service and good price The front desk staff is very friendly and helpful. The price is reasonable, and the bed is very comfortable. June 1, 2014
Rated 1.0 out of 5.0 by cleaniliness needs improvement I had been staying there for years. Used to be very clean. But over graduation weekend was the worst ever. And one had to commit to three nights. I let them know I would be arriving late which gave plenty of time for room and bath to be cleaned. Nothing was dusted of vacuumed. The beds were made. The next day I spoke to a maid who said she had a lot to do. Our beds were not even made that day. The following day, diff maid. She vacuumed, but still no dusting, etc.. All the front desk said was that they were sorry. I am very unhappy. May 21, 2014
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